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By: Equinix EMEA     Published Date: May 22, 2019
This playbook outlines how insurance companies can evolve their business architectures to meet user demand, reduce risk and comply with regulations. Insurers’ employees, partners and customers are increasingly interacting at the digital edge, where commerce, population centers and digital ecosystems intersect. A distributed interconnection platform at the digital edge allows insurance companies and ecosystem participants to accelerate their transformation and effectively compete with increasingly nimble challengers.
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     Equinix EMEA
By: Equinix EMEA     Published Date: May 22, 2019
This document outlines how Insurance providers must optimize and scale for policy collaboration in a rapidly changing, omni-channel environment while shifting to providing new types of digital insurance. Additionally, shifting demographics is transforming interaction between insurance providers, reinsurers and customers. To address, Insurance providers must move to the digital edge adjacent to customers, clouds, partners and remote devices.
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     Equinix EMEA
By: HP Inc.     Published Date: May 21, 2019
Depuis l'avènement de l'ère numérique, le monde a connu un rythme accéléré de changement qui a transformé – et continue de transformer – les interactions sociales, le comportement humain et les attentes des consommateurs. Pour réussir dans cet environnement, les marques doivent donc proposer aux consommateurs de leur marché cible exactement ce qu'ils veulent, au moment où ils le décident – et elles doivent tenir leurs promesses!
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     HP Inc.
By: HP Inc.     Published Date: May 21, 2019
Sinds het begin van het digitale tijdperk verandert de wereld om ons heen sneller dan ooit en zien we een transformatie van sociale interacties, menselijk gedrag en verwachtingen. Om in een dergelijke omgeving succesvol te zijn, moeten merken hun doelgroep exact bieden wat zij willen, wanneer zij dit willen en de beloften van hun merk waarmaken.
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     HP Inc.
By: HP Inc.     Published Date: May 20, 2019
Since the arrival of the Digital Age, the world has experienced an accelerated rate of change that has and continues to transform social interaction, human behavior and expectations. The impact is seen and felt by all people, changing what consumers purchase, how they purchase and where they purchase. Brands can go bold, quirky, big or small with HP Indigo digital printing. Download this whitepaper today to find out how!
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     HP Inc.
By: Forcepoint     Published Date: May 14, 2019
In Philip K. Dick's 1956 "The Minority Report," murder ceased to occur due to the work of the "Pre-Crime Division," that anticipated and prevented killings before they happened. Today, we are only beginning to see the impact of predictive analytics upon cybersecurity – especially for insider threat detection and prevention. Based on user interaction with data, CISOs and their teams emerge as the IT equivalent of a Pre-Crime Division, empowered to intervene before a violation is ever committed. Watch this webcast where we examine the technologies which make predictive analytics valuable, along with ethically minded guidance to strike the balance between vigilance and privacy.
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     Forcepoint
By: Infinidat EMEA     Published Date: May 14, 2019
Big Data and analytics workloads represent a new frontier for organizations. Data is being collected from sources that did not exist 10 years ago. Mobile phone data, machine-generated data, and website interaction data are all being collected and analyzed. In addition, as IT budgets are already under pressure, Big Data footprints are getting larger and posing a huge storage challenge. This paper provides information on the issues that Big Data applications pose for storage systems and how choosing the correct storage infrastructure can streamline and consolidate Big Data and analytics applications without breaking the bank.
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     Infinidat EMEA
By: Infinidat EMEA     Published Date: May 14, 2019
Data is the DNA of modern healthcare. As healthcare technology continues to evolve at a rapid pace, and patient data management and security evolve, emerging approaches for disease treatment and prevention—like precision medicine and healthcare content management—are becoming more necessary. Precision medicine is about moving from generic to more precise, population-focused diagnostics and treatment by factoring in data from patients’ genes, environment, lifestyle factors and family history, into clinical decision-making for earlier, more accurate diagnoses, and more effective treatment and prevention. Data is at the heart of enabling doctors and scientists to execute on this mission. Additionally, rapidly changing regulations throughout the world are affecting the management of all healthcare data. Infinidat removes data management barriers from this level of data interaction by removing isolated islands of storage and allowing much more data to reside on a single, high-performance, h
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     Infinidat EMEA
By: Dell EMC     Published Date: May 09, 2019
Now more than ever, IT technologists need to take control of PC infrastructure costs while deploying secure and manageable client solutions for their end users. With all the options available, how can IT pros position the right PC lifecycle solutions with management to make IT deployment, maintenance and continuous modernization simple? Download this interactive eGuide, brought to you by Dell and Intel® to learn more about ways to support today’s modern PCs with unparalleled efficiency, treating PC acquisition, usage and retirement as an integral part of IT and business operations.
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     Dell EMC
By: Bluecore     Published Date: May 07, 2019
Personalization runs through every retail interaction, and it has the potential to make or break consumers’ relationship with your brand. But we don’t need to tell you about the importance of personalization. What we do need to talk about is how to get it right. And why email is the best place to start. Creating a personalized experience in the league of retail pacesetters like Stitch Fix and Sephora is all about bringing together an intimate knowledge of both your customers and your products. This eBook explores what it takes to make that happen, including how to parness product data for retail personalization, what truly relevant experiences look like and how to remove common technology roadblocks to achieving retail relevance.
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     Bluecore
By: PGi     Published Date: May 03, 2019
AI, mobile, live streaming and other visionary technologies help elevate communication, making digital interactions more intelligent, seamless ... and even more human.
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     PGi
By: PGi     Published Date: May 03, 2019
It’s true that webinars and webcasts are a great way to generate leads, launch products and interact with prospects. Yet, when it comes to attendance, less than half of those who register join the online events. Meaning, regardless of how great the content is in your webinar or webcast, it doesn’t have much meaning if no one’s attending! There are plenty of effective ways to promote your online event and up your attendance rate. Some traditional ideas include creating landing pages, promoting the event on your company’s home page and sharing across social media channels. Here are a few additional out-of-the-box ideas from Team GlobalMeet that are simple and surprisingly effective ways to make sure you not only drive awareness for your event but can also get people excited to attend!
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     PGi
By: Pros, Inc     Published Date: May 03, 2019
The world of selling is evolving, and the advent of digital platforms has changed the way in which buyers interact with sellers. Sales teams are struggling to sell in this fast and competitive environment and this is evident by the fact that the number of sales people that hit their quota has dropped over time. As a sales leader, it’s time to rethink your sales strategy. In this webinar, we’ll discuss sales strategies and practical insights you can implement to develop sales teams which can outperform in any dynamic market environment. We’ll walk through sales enablement practices and coaching tactics which will help to optimize your sales methodologies. We’ll also discuss sales tools with great ROI which can help increase your sales productivity and accelerate your sales velocity. During this segment, we’ll specifically focus on quote-to-cash technologies and discuss the rising importance of AI-based pricing optimization to streamline and accelerate your sales process.
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     Pros, Inc
By: Vonage Business     Published Date: May 01, 2019
Who among us has not recoiled before the horror of a terrible Interactive Voice Response (IVR) experience? IVR technology was created to save businesses money, but it has mutated into a timesucking, customer experience-crushing monster! If connecting with a customer in this day of customer experience is the goal, there’s a better way! Contain the IVR before it kills another customer relationship. Can we bring the technology to heel and bend it to our will? And can we stop its rampage before artificial intelligence makes it too powerful to be stopped?
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     Vonage Business
By: Pros, Inc     Published Date: Apr 24, 2019
The world of selling is evolving, and the advent of digital platforms has changed the way in which buyers interact with sellers. Sales teams are struggling to sell in this fast and competitive environment and this is evident by the fact that the number of sales people that hit their quota has dropped over time. As a sales leader, it’s time to rethink your sales strategy. In this webinar, we’ll discuss sales strategies and practical insights you can implement to develop sales teams which can outperform in any dynamic market environment. We’ll walk through sales enablement practices and coaching tactics which will help to optimize your sales methodologies. We’ll also discuss sales tools with great ROI which can help increase your sales productivity and accelerate your sales velocity. During this segment, we’ll specifically focus on quote-to-cash technologies and discuss the rising importance of AI-based pricing optimization to streamline and accelerate your sales process.
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     Pros, Inc
By: Schneider Electric     Published Date: Apr 23, 2019
Manufacturing presents one of the largest opportunities for seizing the value of IoT integration — and among the fastest to adopt IoT solutions. Manufacturers see IoT as an improvement to help manage the large number of assets involved in manufacturing and to reduce the time it takes to make products. Still, many wonder what value IoT can actually bring their business. This interactive eBook from IDC and Schneider Electric identifies the top reasons to invest in IoT, and how to ensure manufacturers get the most out of their investments.
Tags : smart manufacturing, iot, digital
     Schneider Electric
By: MuleSoft     Published Date: Apr 15, 2019
eCommerce offers consumers new ways to interact with traditional retailers, resulting in changed consumer preferences – 63% of customers today would switch brands for a better connected experience, and 75% want personalized offers based on purchase history. Traditional retailers need to consider how to build a new digital retail platform strategy within their business models to engage with consumers and help maintain their competitive edge. Read this whitepaper to learn: A 4-step strategy for retailers to build a retail digital platform strategy with APIs. The role APIs can play in optimizing consumer journey personalization and creating new revenue channels. How a leading fast food company created a unified consumer experience by adopting a platform-based business model.
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     MuleSoft
By: CheckMarx     Published Date: Apr 03, 2019
Data breaches continuing to make the headlines and enterprises are no longer questioning "if" a breach will occur, but "when." With the organization's data assets and reputation at stake, having a breach response plan in place is becoming increasingly important. Join security thought leaders and experts for an interactive Q&A to learn more about: - Today’s cybersecurity threat landscape - The true costs of a breach - Preventing breaches: Key factors to consider - Why early breach detection is critical - How to develop an effective incident response plan and get C-Suite buy-in - How to keep your company secure in 2019"
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     CheckMarx
By: CheckMarx     Published Date: Apr 03, 2019
We live in an era of digital transformation. Software is the backbone of this digital transformation. Mobile, cloud, open source, Internet of Things, microservices and AI have made software more complex. Over 80% of the code in today’s software applications is open source. Estimates show that there will be 30 billion connected IOT devices by 2020. Furthermore, 85% of customer interactions will be computer managed by 2020. Software is everywhere. While software has gotten more complex, timeto-market is the new name of the game and enterprises can’t risk security slowing this down.
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     CheckMarx
By: Blue Prism     Published Date: Mar 28, 2019
Robotic process automation describes the use of technology to automate tasks that are traditionally done by a human being. The technology itself mimics an end user by simulating user actions such as navigating within an application or entering data into forms according to a set of rules. RPA is often used to automate routine administrative tasks that typically require a human being to interact with multiple systems, but RPA technology is evolving to support the automation of increasingly sophisticated processes at scale within enterprise architectures rather than on the desktop. Over the past two years, RPA has been adopted by a number of business process outsourcing (BPO) providers and a growing number of end-user organizations are now deploying the technology themselves to create “virtual workforces” of robotic workers.
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     Blue Prism
By: Workday     Published Date: Mar 26, 2019
How can a single cloud-based finance, HR, and supply chain system for healthcare from Workday improve all spectrums of care? View the interactive infographic to see how we help some of the largest healthcare providers and integrated delivery networks improve operations, reduce costs, and retain the best talent.
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     Workday
By: MindTouch     Published Date: Mar 08, 2019
Chatbots are hungry and knowledge management is the secret sauce. Chatbots are all the rage. They help customers find information and answers. They help contact centers automate tasks and create considerable efficiency gains. How, then, do organizations ensure their chatbots consistently deliver A+ experiences? The answer is knowledge management. Without the availability of rich, relevant content, chatbots have very little to work with during customer interactions. They won’t be able to accurately match user intent with the right information. And that’s no good for the customer. How knowledge management changes all that is the topic of our latest whitepaper.
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     MindTouch
By: Interactions     Published Date: Feb 27, 2019
The quality of a customer care strategy can make or break a company. Simply resolving a customer service issue or complaint is no longer enough— in a compettve, customer-obsessed environment, there is always room for improvement. In a recent research report on Customer Efort, Interactons found that customers simply aren’t willing to spend a lot of tme getng their issues resolved. That’s why brands today need to design a modern customer care strategy that not only addresses their customers needs, but also removes efort and frustraton. And do all of this while reducing the ever increasing cost and complexity of customer care. So how do you get started with developing a successful customer care strategy? We’ve outlined 4 steps that address the major points you need to consider when building a customer care roadmap.
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     Interactions
By: Interactions     Published Date: Feb 27, 2019
As customer care channels continue to evolve and expand, there’s been a lot of debate about which channels customers actually prefer to interact with brands. Many reports say that millennials prefer digital channels—like web chat or texting—while older generations still prefer voice channels. Previous Interactions research has shown that this isn’t necessarily the case, and that the issue of channel choice is often far more complex—depending on factors such as the company consumers are trying to contact, and the complexity of the issue the consumer is trying to resolve.
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     Interactions
By: Gameffective     Published Date: Feb 26, 2019
Read this Microsoft case study about how Microsoft's Consumer Support Services - with its global network of support centers and thousands of agents - used digital motivation to drive agent performance and learning. Microsoft wanted new ways to recognize and reward agents while increasing their productivity. The focus was to change behaviors, develop skills, encourage sales, and drive outcomes. Microsoft identi?ed gami?cation as a solution to these needs. The company believed it could be more successful at encouraging and recognizing agents for positive outcomes through each customer interaction. Read the case study to learn how Microsoft: Increased productivity through gamification Drove agent performance with rewards, to change behaviors and business outcomes Improved agent knowledge and ability to apply the new information learned.
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     Gameffective
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