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By: Microsoft Azure     Published Date: Apr 05, 2018
You’re running a lot of your business on Windows Server today— mission-critical apps, Active Directory, Domain Name Servers, not to mention virtual machines and storage. For more than 20 years, in fact, Windows Server has been the operating system of choice for enterprise workloads.
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     Microsoft Azure
By: Adobe     Published Date: Mar 27, 2018
Web content management now constitutes mission-critical software to help drive successful communications with customers. Application leaders focused on enabling effective digital experiences should use this document to help them in selecting the most appropriate vendor and solution.
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     Adobe
By: IBM APAC     Published Date: Mar 19, 2018
MongoDB, one of the most popular NoSQL Open databases, helps you take advantage of exploding unstructured data with faster access to data and analytics while reducing your database cost. With the right infrastructure, you can benefit more. By running MongoDB on IBM Power systems, you can achieve: • ?Bring new apps to market faster and reduce the risk for mission-critical deployments • ?2.6x better performance for MongoDB at a much lesser cost than x86 Find out more about IBM Power Systems and MongoDB for today’s applications.
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     IBM APAC
By: McAfee EMEA     Published Date: Mar 14, 2018
As every business decision-maker should now know, the E.U. General Data Protection Regulation (GDPR) enforcement date is coming. The GDPR will be enforced starting May 2018 and will apply to those collecting, storing or using the personal data of the residents of the European Union’s 28 member states. The Regulation changes requirements around protecting the personally identifiable information of over 500 million people, and occupies the minds of anyone around the world concerned with data protection. To better understand data decision-making, McAfee® commissioned Vanson Bourne to survey the views of 800 senior business professionals across eight countries around the world from a range of industry sectors.
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     McAfee EMEA
By: Tricentis     Published Date: Mar 13, 2018
Testing is critical to the success of any application. In fact, your software is only as good as the testing team behind it and their ability to identify bugs before they find their way into production. Practically speaking, that means that building and nurturing an effective testing team is mission critical. But, of course, doing so is a lot easier said than done. That's because to be successful, today’s testing teams need to be cross-functional, efficient, and focused on the right things. They also have to be fully bought in and worthy of deep trust. As a result, finding the right candidates can be a challenge, so you have to get creative. Not only that, to attract and retain the best talent, you need to keep them motivated by giving them ample opportunities to learn and advance their career, while not weighing them down with the burden of time-consuming and unnecessary administrative tasks. Instead, you want to equip your team with the right tools to enable and empower them.
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     Tricentis
By: Polycom     Published Date: Mar 12, 2018
Learn how one organization with Polycom voice devices and Microsoft Office 365 realized a 109% risk-adjusted ROI and benefits of $1.6M over three years. By deploying Polycom voice solutions for Microsoft Office 365, an engineering firm was able to realize: $1.6M in total risk-adjusted benefits $1M in incremental revenue with more billable hours $537k in improved productivity $74k in phone purchase and installation cost savings $14k in employee relocation cost savings Learn more about the business benefits and cost savings attributed to Polycom voice solutions for Microsoft Office 365. The Total Economic Impact Of Polycom Solutions For Microsoft Office 365, a commissioned September 2016 study conducted by Forrester Consulting on behalf of Polycom and Microsoft.
Tags : economic, impact, polycom, solutions, microsoft, optimization, organization
     Polycom
By: Sage People     Published Date: Mar 07, 2018
Sage provides an enterprise-level business management solution for manufacturing operations that assists customers with the entire process: from financial management to supply chain management and production management. Sage commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study and objectivelyexamine the potential return on investment (ROI) enterprises may realize by deploying its Enterprise Management solution as part of Sage Business Cloud. The purpose of this study is to provide readers and prospects with a framework to evaluate the potential financial impact of the Enterprise Management solutions on their manufacturing organizations. To better understand the benefits, costs, and risks associated with this investment, Forrester conducted in-depth interviews with four Enterprise Management manufacturing customers, each with at least three years of experience using Enterprise Management. For this TEI study, Forrester has created a composite Organization to
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     Sage People
By: Sage People     Published Date: Mar 07, 2018
Sage provides an enterprise-level business management solution for services operations; these solutions assist Sage customers with core financial and supply chain management functionality. Sage commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study and objectively examine the potential return on investment (ROI) that services organizations may realize by deploying its Enterprise Management solution as part of Sage Business Cloud. The purpose of this study is to provide readers and prospects with a framework to evaluate the potential financial impact of the Enterprise Management solutions on their services organizations. To better understand the benefits, costs, and risks associated with this investment, Forrester conducted in-depth interviews with six Enterprise Management for Services organizations customers, each with at least two to three years of experience using Enterprise Management. For this TEI study, Forrester has created a composite Organization to
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     Sage People
By: Sage People     Published Date: Mar 07, 2018
Sage provides an enterprise-level business management solution for services operations; these solutions assist Sage customers with core financial and supply chain management functionality. Sage commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study and objectively examine the potential return on investment (ROI) that services organizations may realize by deploying its Enterprise Management solution as part of Sage Business Cloud. The purpose of this study is to provide readers and prospects with a framework to evaluate the potential financial impact of the Enterprise Management solutions on their services organizations. To better understand the benefits, costs, and risks associated with this investment, Forrester conducted in-depth interviews with six Enterprise Management for Services organizations customers, each with at least two to three years of experience using Enterprise Management. For this TEI study, Forrester has created a composite Organization to
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     Sage People
By: NetApp     Published Date: Mar 06, 2018
This ESG report commissioned by NetApp provides insight to understand converged and hyperconverged platforms.
Tags : netapp, database performance, flash storage, data management, cost challenges
     NetApp
By: NetApp     Published Date: Mar 05, 2018
Disaster recovery (DR) from remote sites with dedicated servers, storage, and networking gear has long been a best practice for mission-critical applications. However, other applications and data have often gone unprotected due to the costs required for redundant DR assets that are seldom, if ever, utilized. The ability to move DR to the cloud has changed the picture and enabled IT organizations to build more robust DR strategies than had been possible in the past.
Tags : netapp, database performance, flash storage, data management, cost challenges
     NetApp
By: Genesys     Published Date: Feb 22, 2018
Get Gartner’s Complete Analysis of The 2017 Magic Quadrant provides Gartner’s annual analysis of the contact center infrastructure vendors. The report examines the innovations driving the market and compares vendors based on completeness of vision and ability to execute. Get the complimentary report now to: • Compare contact center vendors and see which quadrant they are aligned to • Review the latest market outlook including on premise and cloud deployment choices • Learn what critical capabilities to consider when evaluating solutions and legacy system replacement For the ninth year, we are honored to be positioned as a leader in the 2017 Gartner Magic Quadrant for Contact Center Infrastructure, Worldwide. Gartner placed Genesys highest amongst all vendors in ability to execute and completeness of vision. We believe this unique position validates our mission to power the world’s best customer engagement solutions for organizations of all sizes, both in the cloud and on premise.
Tags : gartner, contact center, infrastructure, magic quadrant
     Genesys
By: Oracle     Published Date: Feb 21, 2018
Organizations like yours are creating and collecting more valuable information than ever before, and this new data is critical to your business. Increasingly, your business demands a high-availability database platform built to support complex, mission-critical workloads.
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     Oracle
By: Genesys     Published Date: Feb 21, 2018
The 2017 Magic Quadrant provides Gartner’s annual analysis of the contact center infrastructure vendors. The report examines the innovations driving the market and compares vendors based on completeness of vision and ability to execute. Get the complimentary report now to: • Compare contact center vendors and see which quadrant they are aligned to • Review the latest market outlook including on premise and cloud deployment choices • Learn what critical capabilities to consider when evaluating solutions and legacy system replacement For the ninth year, we are honored to be positioned as a leader in the 2017 Gartner Magic Quadrant for Contact Center Infrastructure, Worldwide. Gartner placed Genesys highest amongst all vendors in ability to execute and completeness of vision. We believe this unique position validates our mission to power the world’s best customer engagement solutions for organizations of all sizes, both in the cloud and on premise.
Tags : gartner, contact center, infrastructure, magic quadrant
     Genesys
By: Emarsys     Published Date: Feb 14, 2018
Expectations for dramatically improved customer experiences (CX) are driving retail investments in omnichannel technologies that provide competitive differentiation beyond core products and services. As retailers pursue more advanced capabilities, artificial intelligence (AI) technologies provide innovative opportunities for retail marketers. It is, therefore, mission-critical for retail decision-makers to understand how ready their organizations are to embrace AI technologies with the potential to propel them forward as industry leaders.
Tags : marketing, retail, ecommerce, customer experiences
     Emarsys
By: Group M_IBM Q1'18     Published Date: Feb 09, 2018
Marketing and technology partners must collaborate as never before in order to delight and engage customers “in the moment.” Previously stove-piped functions are starting to work together to take a holistic approach to create great digital experiences at enterprise scale, but organizations see the need for more work to create relevant, integrated digital customer experiences in real time. IBM commissioned Forrester Consulting to discover how developers and marketers are working together to provide customers exceptional digital experiences reliably, quickly, and seamlessly. The study found that while the mandate to collaborate has been heard, there is still work to be done to move to the next level and put in place technology, processes, and culture to create digital customer experience in real time.
Tags : digital experience, ibm digital, digital experience software
     Group M_IBM Q1'18
By: Group M_IBM Q1'18     Published Date: Feb 08, 2018
Research commissioned by IBM reveals consumer preferences for identity authentication, including biometrics and multifactor authentication.
Tags : security, identity authentication, multifactor authentication
     Group M_IBM Q1'18
By: Dell EMC     Published Date: Feb 07, 2018
Digital transformation is the process of creating value, growth, and competitive advantage through new offerings, business models, and business relationships that are data centric and data driven. It’s about changing the way that business gets done. This transformation also places IT at the forefront when making strategic business decisions related to redefining business processes and operational efficiencies, shifting work and employee productivity, changing customer relationships, increasing buyer loyalty, and transforming product and service revenue streams. IDC believes that IT organizations must assume a critical role in the forthcoming digital reinvention by assuming the position of being a critical business innovation platform. Intel Inside®. Powerful Productivity Outside. Intel logo are trademarks of Intel Corporation or its subsidiaries in the U.S. and/or other countries.
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     Dell EMC
By: Dell     Published Date: Feb 02, 2018
Digital transformation is the process of creating value, growth, and competitive advantage through new offerings, business models, and business relationships that are data centric and data driven. It’s about changing the way that business gets done. This transformation also places IT at the forefront when making strategic business decisions related to redefining business processes and operational efficiencies, shifting work and employee productivity, changing customer relationships, increasing buyer loyalty, and transforming product and service revenue streams. IDC believes that IT organizations must assume a critical role in the forthcoming digital reinvention by assuming the position of being a critical business innovation platform.
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     Dell
By: MaritzCX     Published Date: Feb 02, 2018
This e-book presents results alongside an argument that action/behavior metrics are the best measures to help companies drive real action and lasting change. By downloading this eBook, you give MaritzCX and its partners permission to contact you for marketing and promotional purposes.
Tags : martizcx, customer service, customer intelligence, monitoring, social media, web analytics, customer experience/engagement, business intelligence
     MaritzCX
By: Amazon Web Services     Published Date: Feb 01, 2018
At Amazon, we’ve been investing deeply in AI for more than 20 years. Machine learning (ML) algorithms drive many of our internal systems, and have formed the core of our customers' experience —from the path optimization in our fulfillment centers, and Amazon.com’s recommendations engine, to Echo powered by Alexa, and our new retail experience, Amazon Go. Our mission is to share our learnings and ML capabilities as fully managed services, and put them into the hands of every executive, developer, and data scientist.
Tags : machine learning, algorithms, interal systems, amazon
     Amazon Web Services
By: Schneider Electric     Published Date: Jan 26, 2018
Part 2 in our Partnering with Certainty Webinar Series, "Customer Demands at the Edge." In our last webinar, we discussed how trends & technologies like IoT and its many applications have helped drive an Always On, Always Connected mentality that has completely evolved customer experience standards. These demands are driving a need for resiliency in local edge environments, meaning compute & storage capacity is now coming back on premise for many applications – especially in industries like Healthcare, Retail, Finance, and Education. In other words, this highly distributed access layer is now becoming a compute layer – one that is mission-critical to delivering a flawless (or at least acceptable) customer experience. These environments are often make-shift wiring closets (janitor’s closets, back rooms, etc.) with no dedicated IT staff per each location. More than ever before, Healthcare, Retail, Finance, and Education customers are turning to solution providers to be that “dedicated IT staff” to find and fix problems before they start, so that the customer (or patient, or student) experience they’re working to provide remains a good one. APC by Schneider Electric has: Connected Products making it easy to remotely monitor your customers’ environments Including our NEW Smart-UPS with APC SmartConnect – the industry’s first cloud-connected UPS! A Managed Service Program to help you develop & monetize power as a managed service Fill out your information and click "Register" to watch part 2 of our Partnering with Certainty Webinar Series, “Customer Demands at the Edge: Fix My Problem Before it Starts.” This webinar originally aired on October 19th, 2017.
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     Schneider Electric
By: Service Now     Published Date: Jan 26, 2018
ServiceNow commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study and examine the potential return on investment (ROI) enterprises may realize by deploying ServiceNow Customer Service Management throughout their customer support organization. This study provides a framework for evaluating the potential financial impact of investing in ServiceNow. Download this whitepaper to learn more about how Epicor has transformed with ServiceNow Customer Service Management.
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     Service Now
By: Vonage Business     Published Date: Jan 19, 2018
A new study by IDC, commissioned by Vonage, shows that businesses with best-in-class communication platforms have improved revenue, profitability & more. How does your company stack up compared to others in your industry? Get the whitepaper now to find out.
Tags : strategic, platform, system, integration, customer, business, communications
     Vonage Business
By: MuleSoft     Published Date: Jan 16, 2018
Evolving citizen and constituent expectations have created the imperative for government to digitally transform. Delivering on these expectations grows more challenging by the year, as the proliferation of modern technologies (e.g. SaaS, mobile, IoT) forces IT teams to rethink how to best deliver projects to their constituents and deliver on their mission. Microservices have emerged as a means through which government IT teams can increase project delivery speed without compromising on security. This whitepaper discusses the role microservices can play in government, and how API-led connectivity helps agencies to more effectively and securely implement a microservices architecture. Readers will learn: How agencies have increased IT agility with reusable microservices Why government IT teams must move beyond point-to-point integration How microservices enable secure data sharing within and across agencies How API-led connectivity supports microservices adoption in government
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     MuleSoft
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