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By: ttec     Published Date: Oct 01, 2019
In an age of tech-savvy customers and self-service channels, do companies still need to invest in contact centers and staff to provide support? The answer is, yes. Consumers have been trained to find the information they need on their own online or with their mobile device. But when they do pick up to the phone and reach out to customer service, they expect representatives to solve what are often complex questions. They expect human interactions. This enormous shift in which customer service representatives are perceived as a last resort puts increased pressure on contact center associates who already have the odds stacked against them. The staff must be trained to quickly handle issues that frequently require access to a wide variety of information, but a lack of investment means many associates are often unprepared and lack the right resources to help customers. To change the outcome, customer service representatives need the right training and tools to not only understand the issue,
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     ttec
By: Group M_IBM Q4'19     Published Date: Sep 27, 2019
Data is multiplying rapidly in quantity and variety for enterprises of all kinds. In multicloud environments, a range of data sources is exponentially increasing the stream of incoming information, from the Internet of Things and social media, to mobile devices, virtual reality implementations and optical tracking. While organizations are readily investing in artificial intelligence (AI), most haven’t done due diligence to understand their data or ensure the quality of data needed to benefit from AI solutions. In many organizations, their data is inaccessible, unreliable, or non-compliant with data privacy and protection rules.
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     Group M_IBM Q4'19
By: Limelight Network     Published Date: Aug 12, 2019
The UK’s number one property website, Rightmove.co.uk, provides home hunters with both website and mobile access to over one million available properties daily. Their website and mobile platforms make searching for and researching properties to buy or rent, easy. Rightmove continues to grow with over 50 million-page impressions a day, often topping 55 million. Since its initial launch in 2000, there have been almost 40 million properties listed, with a library of over 2.5 billion active and archived images. Rightmove customers, including UK and overseas-based estate and letting Agents as well as new home developers are uploading 2 million images every day. Tim Harding, Head of Operations at Rightmove, is responsible for ensuring these images are available to home hunters visiting the site at all times, no matter what device they are using or where they are located. After two years at Rightmove, Tim has seen a tremendous increase in the amount of images posted per property, along with g
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     Limelight Network
By: Cisco and NVIDIA Corporation     Published Date: Jun 19, 2019
WE LIVE IN A WORLD WHERE WORK IS NO LONGER A PLACE WHERE YOU GO. It’s what you do — a dynamic activity that people expect to accomplish anywhere, anytime, on any device. Supporting today’s workforce requires a digital platform that empowers productivity and ensures security and management at scale everywhere: on site, on the road, or in the cloud. According to IDC, by 2020, mobile workers will account for 72 percent of the U.S. workforce. And they won’t be just checking email. These workers want to be productive 24/7. That means access to data, documents, and corporate apps anywhere, anytime, on any device. Enterprises, however, are struggling to allow more workers to use additional devices from a multitude of locations.
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     Cisco and NVIDIA Corporation
By: Forcepoint     Published Date: Jun 06, 2019
Things aren't what they used to be in the enterprise. Your employees are mobile and they're storing and accessing data in cloud apps—often in disparate networks. That presents a serious challenge for old-school threat-centric security models that force you to make decisions with little insight or broader context. Download our eBook to find out how a human-centric, risk-adaptive approach to data security can free up your overwhelmed security team to focus on investigations that really matter.
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     Forcepoint
By: Forcepoint     Published Date: Jun 06, 2019
Things are not as they used to be in the enterprise. Today’s employees are mobile, they’re storing and accessing data in cloud apps, and are in disparate networks. While the present-day digital world has changed, the objective of data protection has not: you must still ensure the security of your critical data and intellectual property without impacting an employee’s ability to do their job. The key is to gain visibility into user interactions with data and applications. Once this is achieved, you can apply a level of control based on the specific user’s risk and the sensitivity or value of the data. An organization’s data protection program must consider the human point — the intersection of users, data and networks. Enterprises must remain vigilant of data as it moves across hybrid environments and highlight the users who create, touch and move data who may pose the greatest risk to an organization.
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     Forcepoint
By: Ahead     Published Date: Jun 05, 2019
Digital Business Continues to Move the Cyber Goal Posts Fortune magazine estimates that by the year 2020, US companies will spend $101 billion per year on cyber security, up 38% from 2016. With all of the money being invested in cyber security, why do the pace and complexity of new security threats continue to rise year after year? A big reason is that today’s digital business involves a more mobile workforce with expectations of immediate and on demand access to data fronted by intuitive and engaging user experiences, and often underpinned by public cloud infrastructure for increased agility and time to market.
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     Ahead
By: FICO EMEA     Published Date: May 31, 2019
The telecommunications market is highly saturated. In most of the developed world, nearly everyone who wants a mobile phone has one. There are opportunities for carriers to increase service usage or upsell customers on higher-value devices or services, but each new account generally comes at a competitor’s expense—so customer retention is crucial. Telecom service providers need to reduce losses, prevent churn and maximise revenue on their offerings. FICO’s Best Next Action™ technology can be an important tool to achieve all of these objectives, either by presenting new offer terms or cross-selling other products and accessories to enhance the customer’s telecommunications experience—the handset upgrade, better financing terms, insurance on the handset or a subscription service for content. o Prevent account churn o Optimise service utilisation o Segment accounts o Tailor the contact method to the account
Tags : telecommunications, advanced analytics, telco, customer retention
     FICO EMEA
By: Cisco     Published Date: May 24, 2019
Mobile Global Workforce is predicted to surge to 1.87 billion by 2022. Be prepared for the wireless expansion with Mobility Express. Cisco’s Mobility Express* is designed for small businesses that want a controllerless solution with Wi-Fi management functions embedded in the Cisco Aironet® access point itself. Offering SMB’s Cisco’s industry-leading enterprise capabilities at a fraction of the enterprise cost.
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     Cisco
By: Forcepoint     Published Date: May 14, 2019
Things are not as they used to be in the enterprise. Today’s employees are mobile, they’re storing and accessing data in cloud apps, and are in disparate networks. While the present-day digital world has changed, the objective of data protection has not: you must still ensure the security of your critical data and intellectual property. However, the threat-centric security approach, with its static policies forces decisions about cyber activity with no insight into the broader context. The result is a disproportionate number of flagged activities, overwhelming security teams who have no way to understand the ones most worthy of investigation. Read Rethinking Data Security with a Risk-Adaptive Approach to learn how a human-centric, risk-adaptive approach can help your organization be more proactive in order to: • Automate policy enforcement to deter data loss events • Reduce the number of security alerts • Cut down on incident investigation time
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     Forcepoint
By: Akamai Technologies     Published Date: Mar 07, 2019
Traditional remote access technologies—like VPNs, proxies,and remote desktops—provide access in much the same way they did 20 years ago. However, new and growing business realities—like a growing mobile and distributed workforce—are forcing enterprises to take a different approach to address the complexity and security challenges that traditional access technologies present. Read this whitepaper to learn 5 key reasons why it’s time for enterprises to adopt a new remote access model.
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     Akamai Technologies
By: MobileIron     Published Date: Feb 14, 2019
What if you could protect your company from data loss before a mobile attack occurs? The reality is that mobile threats are everywhere and the risks are escalating. But in the world of modern work, how can IT protect mobile devices while allowing users easy access to corporate data on a device of their choice anytime, anywhere? Watch this webinar on demand to learn how mobile threat defense is reducing risks amongst some of the largest mobility programs in the world. We will reveal: -How mobile attacks are targeting corporate data, bypassing traditional IT defenses -Why threat detection and remediation protects your data, without disrupting user productivity -Why mobile threat detection is an essential component of a layered defense architecture With one app, MobileIron Threat Defense delivers unparalleled mobile threat detection and remediation on-device without network connectivity required, and no need for users to take any action.
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     MobileIron
By: MobileIron     Published Date: Feb 12, 2019
MobileIron is uniquely capable of helping customers leverage the new enterprise features in iOS 12. We enable users around the world to securely access hundreds of applications and cloud services from any of their devices.
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     MobileIron
By: MobileIron     Published Date: Feb 12, 2019
The speed at which technologies evolve is all but a cliché, and nowhere is that speed more apparent than in the rise of mobile. The mobile tipping point—the point at which more people used mobile devices to access the web than desktop devices—came in the first quarter of 2017, when 50.03% of global web traffic was from mobile devices. Today, mobile is the de facto standard. Simply put, if you are not already building your business on the assumption that your digital visitors are using mobile, you are missing the mark.
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     MobileIron
By: MobileIron     Published Date: Feb 12, 2019
The adoption of mobile and cloud technologies is driving massive change in organizations around the world. These new technologies enable organizations to streamline business processes, lower costs, and help employees work productively anywhere. However, securing mobile apps and cloud services requires more than passwords and legacy security approaches that aren’t designed for the mobile-cloud world.
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     MobileIron
By: Cisco Umbrella EMEA     Published Date: Feb 08, 2019
The increase in mobile devices and cloud applications has changed everything, from where we work, to how we communicate, collaborate, and store information. A new approach to security is needed. The cloud is no longer a trend or a movement. It’s now so integrated into IT and infrastructures that, for many companies, it’s simply how business is done. The availability of mobile devices and cloud services has redefined how and where people work. Applications and servers are moving to the cloud faster than ever to take advantage of cost savings, scalability, and accessibility. To find out more on how Cisco can help with these challenges download this white paper today.
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     Cisco Umbrella EMEA
By: Zebra Technologies     Published Date: Jan 30, 2019
Don’t let your legacy devices hold you back. Watch these three exclusive 2018 webinars to learn how Zebra can help you and your organization modernize your warehouse. Webinar #1: The Age of Android in the Enterprise Zebra’s Kevin Lollock, Regional Product Manager, Mobile Computing OS and Developer Platforms will unpack the vast migration to Android™ and the opportunities available for your warehouse and distribution centers. Webinar #2: Modernize the Warehouse with Android Warehouses without Windows®? Mark Wheeler, Zebra’s Director of Supply Chain Solutions discusses the migration to Android devices and shares a vision of the warehouse of the future. Webinar #3: How to Start your OS Migration Zebra’s Ritesh Gupta, Lead for Zebra Learning Services simplifies the steps of migrating to Android devices, including key considerations for planning, management, support and security. Get free access to these Webinars today!
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     Zebra Technologies
By: Dell SB     Published Date: Jan 24, 2019
Creators, inventors and designers across the world’s industries rely on Dell Precision workstations to expand the horizons of the possible and bring their ideas into reality. Some of the most noteworthy features of the Precision workstation family include: • A broad solution portfolio that ranges from mobile devices to rack and tower workstations • Innovative designs that enhance user experiences • Power to enable emerging technologies • The industry’s most comprehensive service and support offering, Dell ProSupport • A world-class ecosystem of displays, input devices and accessories
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     Dell SB
By: Workplace by Facebook     Published Date: Dec 21, 2018
Technology is creating new expectations for openness within the workplace. Especially amongst a younger generation raised on mobile, messaging and instant access to information. Download this info-graphic now to see how Workplace by Facebook create a seamless experience inside the workplace with the use of openness and transparency.
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     Workplace by Facebook
By: Workplace by Facebook     Published Date: Dec 21, 2018
Technology is creating new expectations for openness within the workplace. Especially amongst a younger generation raised on mobile, messaging and instant access to information. Download this video now to see how Workplace by Facebook creates a seamless experience for businesses across the world, with the use of openness and transparency.
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     Workplace by Facebook
By: Lookout     Published Date: Dec 13, 2018
The world has changed. Yesterday everyone had a managed PC for work and all enterprise data was behind a firewall. Today, mobile devices are the control panel for our personal and professional lives. This change has contributed to the single largest technology-driven lifestyle change of the last 10 years. As productivity tools, mobile devices now access significantly more data than in years past. This has made mobile the new frontier for a wide spectrum of risk that includes cyber attacks, a range of malware families, non-compliant apps that leak data, and vulnerabilities in device operating systems or apps. A secure digital business ecosystem demands technologies that enable organizations to continuously monitor for threats and provide enterprise-wide visibility into threat intelligence. Watch the webinar to learn more about: What makes up the full spectrum of mobile risks Lookout's Mobile Risk Matrix covering the key components of risk How to evolve beyond mobile device management
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     Lookout
By: Akamai Technologies     Published Date: Dec 11, 2018
"Businesses continue to evolve as digital technologies reshape industries. The workforce is mobile, and speed and efficiency are imperative, necessitating dynamic, cloud-based infrastructures and connectivity, as well as unhindered, secure application access — from anywhere, on any device, at any time. Leaders must remove hurdles to progress, but new business initiatives and processes increase the attack surface, potentially putting the company at risk.
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     Akamai Technologies
By: Akamai Technologies     Published Date: Dec 11, 2018
Traditional remote access technologies—like VPNs, proxies,and remote desktops—provide access in much the same way they did 20 years ago. However, new and growing business realities—like a growing mobile and distributed workforce—are forcing enterprises to take a different approach to address the complexity and security challenges that traditional access technologies present. Read this whitepaper to learn 5 key reasons why it’s time for enterprises to adopt a new remote access model.
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     Akamai Technologies
By: Akamai Technologies     Published Date: Dec 11, 2018
The challenges that IT security professionals face grow more complex daily: Cyberthreats are sophisticated and ever-evolving, the workforce is varied and mobile, and access to the corporate network must be customized and efficient.
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     Akamai Technologies
By: Motorola Solutions     Published Date: Nov 29, 2018
In today’s increasingly mobile world, Energy workers require instant communication and access to data intelligence wherever the job may take them. From the oil rig to the electric grid and everywhere in between, having the right data, in the right hands, at the right time, no matter the environment or device of choice — is simply non-negotiable. Organizations across various Energy segments — oil & gas, electric utilities, water utilities, and mining — are currently juggling a mix of communication devices and are hindered by gaps in coverage, poor battery life and fragile equipment that cannot withstand harsh environmental conditions. Yet, citizens rely on their homes being heated in the winter, on clean running water, and on lights that turn on when they flip the switch. Meeting these expectations requires reliable, clear voice and data communications for Energy workers day-in and day-out. So oil & gas workers can communicate safely in hazardous environments. So precious resources are
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     Motorola Solutions
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