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By: ToneTag     Published Date: Nov 14, 2019
Increasingly, retailers in APAC face the combined challenges of more demanding customers, shrinking profitability, increased competition, and complex online-offline experiences. That’s why more retailers are adopting data-over-sound technology. This technology allows customers to make mobile payments using sound to communicate with payment devices like credit card readers, or kiosk machines. It also enables novel customer experiences, which allow retailers to drive in-the-moment sales, improve loyalty program stickiness, and eliminate queues, among other benefits. And because it doesn’t require the Internet, and works even on feature phones, it can be leveraged in a number of scenarios such in pop-up markets, food courts, concerts, and door-to-door deliveries, among others. Inside This Guide: • The top 5 ways retailers are using data-over-sound • 14 benefits for retailers • Why sound-based experiences will take over APAC
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     ToneTag
By: Automation Anywhere     Published Date: Nov 06, 2019
Momenteel besteden werknemers ongeveer 10-20% van hun tijd aan alledaagse, repetitieve taken die eenvoudig kunnen worden geautomatiseerd. Met robotachtige procesautomatisering (RPA) kunnen bedrijven deze omslachtige taken overdragen aan de digitale werknemers, zodat de echte werknemers meer tijd hebben voor productiviteit en innovatie. Volgens Forbes kan automatisering per jaar per medewerker wel zes tot negen weken aan arbeid helpen besparen. Per bedrijf zou dit een jaarlijkse besparing van vier miljoen dollar betekenen. Deze tijd kan worden geherinvesteerd in loopbaanontwikkeling en persoonlijke groeimogelijkheden, waardoor het werk menselijker wordt. Gartner voorspelt dat in 2020 40% van de grote ondernemingen robotachtige procesautomatisering (RPA) heeft ingevoerd, tegenover minder dan 10% nu. Het bewijs is overduidelijk. Om nu en in de toekomst concurrerend te zijn, is automatisering onmisbaar. Maar welke producten moet u kopen voor uw organisatie?
Tags : robotachtige procesautomatisering, productiviteit en innovatie
     Automation Anywhere
By: Automation Anywhere     Published Date: Nov 06, 2019
Ontdek waarom bedrijven RPA momenteel niet omarmen en begrijp hoe verschillende schaalproblemen aan te pakken, van het bereieken van het plafond van een kleine POC tot het op één lijn houden van uw mensen en RPA-strategieën. Klanten van Automation Anywhere hebben het wel voor elkaar gekregen om succesvol te schalen, waaronder Bancolombia.
Tags : bancolombia, robotachtige procesautomatisering
     Automation Anywhere
By: HERE Technologies     Published Date: Nov 04, 2019
Accurate, contextual location data is essential to providing customers with a compelling marketing experience. K nowing where your customers are, how to reach them and understanding their needs in those moments can be the difference between campaign success and failure. Have a listen to HERE location marketing experts Hervé Utheza and Jason Bettinger , along with Cami Zimmer (EVP Busi ness & Marketing at Glympse), as they explain how to leverage location insights to create a more engaging customer experience . Learn how location technologies bring together the geometry of the world and the movements of consumers in order to to improve th e consumer journey at each touchpoint of the shopping experience – from the first time the y see the personalized promotion to the actual delivery of their purchase . View this webinar and learn : ? How to innovate around location insights to create personali zed experiences . ? How location technologies help to r efine segmentatio
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     HERE Technologies
By: Google - SAP     Published Date: Nov 01, 2019
" Research shows that the amount of effort customers have to put into getting things done is the top factor in fueling customer loyalty – or disloyalty. So it’s critical that your field service provides an effortless experience for customers. They won’t put up with long wait times or unprepared service technicians. Service needs to be fast, convenient, and reliable. Download our new paper for a three-step approach to creating perfect service moments that drive business growth. You’ll discover: • How to manage your customers’ experiences by understanding their needs • Why effortless customer service is essential to increasing revenue and improving profitability • How to act on insight gathered in order to deliver superior customer service"
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     Google - SAP
By: SADA     Published Date: Oct 25, 2019
To compete in a digital economy, today’s leaders must give their teams the right skills and tools to succeed. Made for a mobile, global workforce, G Suite unlocks teams’ full potential for innovation by opening up new ways of collaborating so that people can achieve more together. When teams use G Suite, they can react at a moment’s notice, generate breakthrough ideas, and maintain a shared purpose. Read this whitepaper to find out more.
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     SADA
By: GoCardless     Published Date: Oct 21, 2019
Le paiement des factures d’énergie à l’ère du numérique Le recours croissant aux technologies numériques dans le domaine de l’énergie a radicalement changé la donne entre fournisseurs et consommateurs, en octroyant à ces derniers un pouvoir de marché jusqu’ici inédit, et en leur permettant de faire des choix éclairés sur leur fournisseur d’énergie à un moment où la compétition sur le marché commençait véritablement à faire rage. Téléchargez notre guide complet et découvrez les réponses aux questions suivantes : Comment se démarquer sur un marché en pleine évolution ? Quel est l'impact de l'expérience de paiement sur la différenciation face à la concurrence et comment en tirer parti ?
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     GoCardless
By: InMoment     Published Date: Oct 16, 2019
InMoment surveyed 1,300 U.S. consumers to understand the state of trust and loyalty, as well as customer perception about retailers’ attempts to offer more experiences versus simple transactions. Download the report to read the insight gathered.
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     InMoment
By: InMoment     Published Date: Oct 16, 2019
According to research from Digital Banking Report2, FinServ organizations must focus on five crucial CX priorities in order to meet the needs of their evolving clients: Digital Experience Enhancement Advanced Analytics for Personalization Omnichannel Engagement Proactive Sales and Advisory Lifetime Engagement Download the report to read more about the five priorities
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     InMoment
By: InMoment     Published Date: Oct 14, 2019
In today’s experience economy, a simple request for feedback on a receipt is not enough to accurately determine your guests’ needs. Guests need to be presented with the option to share feedback at the right time for them—whenever, wherever, and however they want to. At the same time, the volume of feedback requests and the length of surveys often result in survey fatigue and other negative emotions in guests. This is just one of the complex issues restaurant brands find themselves facing today. Others include: • How do I understand the experience every individual guest has with my brand? • How do I communicate with them in a way that they’re more likely to give feedback? • How can I demonstrate awareness of the guests’ situations and acknowledge their needs?
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     InMoment
By: InMoment     Published Date: Oct 14, 2019
R O I : T H E H O LY GRAIL OF CX Return on Investment (ROI) is the holy grail of customer (CX), employee (EX) and market (MX) experiences. Every practitioner wants to prove it’s real, but the quest to find it can be fraught with peril and, in the end, many businesses end up believing it’s completely fictional. This ebook will delve into the mysteries of the financial impact of experience programs and how you can implement and measure experience initiatives designed to deliver ROI. Why is the ROI of experiences so hard to establish? The answer is twofold: 1. ROI is not a single number; it’s wide-ranging and can be found in any part of the enterprise. 2. Many businesses focus too much on the end goal (ROI), but fail to establish a program with the necessary elements required for success.
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     InMoment
By: Kinaxis     Published Date: Oct 10, 2019
With unprecedented choice and access to information, today’s customers demand an overall experience that matches their standards for product quality. In the Fourth Industrial Revolution, the definition of a “good” experience has changed. Customers demand not only relevant offers, but to feel truly known and understood as individuals. In a culture of immediacy, they also expect engagement at their exact moment of need. What’s more, this level of engagement is viewed as standard across the entire customer journey, prompting marketers to think well beyond their traditional domain.
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     Kinaxis
By: Infinidat EMEA     Published Date: Oct 10, 2019
Dal momento che i dati non sono più soltanto un business enabler ma sono sempre più la base per un maggior vantaggio competitivo delle aziende, la disponibilità Always On dei dati è diventata un requisito cruciale di ogni organizzazione IT. Con molte diffi coltà, negli anni le aziende hanno lottato nel progettare infrastrutture dati che potessero soddisfare il requisito dell’Always On pagando un costo e una complessità elevate. Affi nché una soluzione sia realmente Always On deve garantire un Recovery Point Objective pari a zero (RPO=0) e un Recovery Time Objective pari a zero (RTO=0). Si tratta di due requisiti necessari per una soluzione Always On ma assolutamente non suffi cienti.
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     Infinidat EMEA
By: Salesforce     Published Date: Oct 10, 2019
With unprecedented choice and access to information, today’s customers demand an overall experience that matches their standards for product quality. In the Fourth Industrial Revolution, the definition of a “good” experience has changed. Customers demand not only relevant offers, but to feel truly known and understood as individuals. In a culture of immediacy, they also expect engagement at their exact moment of need. What’s more, this level of engagement is viewed as standard across the entire customer journey, prompting marketers to think well beyond their traditional domain.
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     Salesforce
By: Adobe     Published Date: Oct 08, 2019
You cannot accurately predict what your customer will want next. Artificial intelligence can. WHY SHOULD THE TARGET AUDIENCE CARE? By 2020, businesses that use AI and related technologies like machine learning and deep learning to uncover new insights will take $1.2 trillion each year from competitors that don't. (Source: Forrester.) SUPPORTING CONCEPTS: At any moment, anywhere in the world, on any kind of device, a prospect or customer is raising her hand and saying, "I'm your best opportunity. Don't ignore me." She's telling you that by every action she's taken and every interaction you've had up to that point. You can consider each bit of data you've collected across her journey a meaningful expression of intent. And with that, you will know how to give her an experience that's above her expectations and beyond her imagination. You need many different technologies in your marketing stack to manage personalization, but AI makes them all work together seamlessly. You can: –
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     Adobe
By: Deltek     Published Date: Sep 26, 2019
Still unraveling the mystery that is Federal Acquisition Regulation (FAR) and Cost Accounting Standards (CAS) compliance? The exemptions, standards and disclosures can often feel like a puzzle never to be solved. Until now. Get the basics of the “allocability” and “allowability” that define FAR and CAS adherence and keep the momentum of your government business moving forward. Learn: Definitions of when and to what extent government contract costs can be recovered Accounting system edicts and standards Cost-specific mandates and need-to-knows Why timing is everything in keeping compliant.
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     Deltek
By: Outreach.io     Published Date: Sep 17, 2019
The Navy SEALs — a highly skilled, extremely cohesive unit that can be deployed at a moment's notice to take on the toughest missions. The same tactics and training that make the SEALs so formidable and effective can be applied to your Sales Development team. In this guide, we will teach you how to take your best Sales Development Representatives (SDRs) and turn them into a highly actionable team of world-class prospectors, ready to do battle with the toughest of territories in the most efficient way possible. You'll learn: How to identify your standout SDRs and recruit them for special missions The best ways to measure, adjust and iterate your tactics with every evolution so you can book more qualified meetings and win more deals How to deploy your new SDR SEAL team to not only boost revenue, but to rescue struggling Account Executives
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     Outreach.io
By: SAP EMEA Global     Published Date: Sep 13, 2019
Managing employee experiences is not about pinpointing a single event or moment. People leaders need the ability to collect feedback at every moment that matters and take action to close experience gaps. With Employee Experience Management solutions from SAP, you can use a wide range of employee listening mechanisms across a variety of engagement channels to create a “digital open door.”
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     SAP EMEA Global
By: MicroStrategy     Published Date: Aug 29, 2019
Dresner Advisory Services’ eighth annual Cloud Computing and Business Intelligence Market Study in 2019 shows user confidence at an all-time high, with cloud offerings outnumbering traditional on-premises offerings. Sentiment toward cloud and cloud BI turned sharply positive in 2018, with current and future user plans both trending up. Results from our 2019 Dresner Advisory Services New Year User Survey reinforced those findings with ongoing momentum. Sentiment is at an all-time high, and the majority of organizations—51 percent—use cloud BI in 2019. Cloud-based BI vendor products and services are now more plentiful than traditional onpremises products. Still, vendors support any deployment option the customer chooses: public, private, or hybrid, at multiple levels of scale and price. Customers benefit from these choices, which reduce the chance for vendor lock-in. Users have not settled on deployment models but are migrating toward subscription and the adoption of managed services. Ou
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     MicroStrategy
By: InMoment     Published Date: Aug 08, 2019
For our 2019 CX Trends Report, InMoment surveyed both consumers and brands to understand the alignments and disconnects in how well or poorly customer experience is delivered. While there are some bright spots, the overall takeaway is that most brands are still struggling to find ways to do right by their own needs while also serving the evolving needs and expectations of their customers.
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     InMoment
By: InMoment     Published Date: Aug 08, 2019
InMoment surveyed 1,300 U.S. consumers to understand the state of trust and loyalty, as well as customer perception about retailers’ attemps to offer more experiences versus simple transactions.
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     InMoment
By: InMoment     Published Date: Aug 08, 2019
According to research from Digital Banking Report2, FinServ organizations must focus on five crucial CX priorities in order to meet the needs of their evolving clients: -Digital Experience Enhancement -Advanced Analytics for Personalization -Omnichannel Engagement -Proactive Sales and Advisory -Lifetime Engagement
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     InMoment
By: InMoment     Published Date: Aug 08, 2019
From Operational, to Experiential, to a Truly Loyal Guest Relationship
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     InMoment
By: Workday     Published Date: Jul 30, 2019
Does digital disruption foreshadow the end for the CIO? With the role of chief digital officer gaining momentum, today’s CIOs are being forced to consider their place in the enterprise. Read this paper to see how CIOs are redefining their value, focusing on innovation, transformation, and enterprise leadership.
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     Workday
By: Workday Netherlands     Published Date: Jul 05, 2019
"In zes stappen, omschreven in dit eBook, verbetert u uw people analytics skills en helpt u uw organisatie vooruit. • Haal de beste inzichten uit uw personeelsdata • Bied de juiste informatie aan de juiste stakeholders op het juiste moment • Stel HR in staat om zakelijke doelen strategisch te ondersteunen Lees het eBook nu."
Tags : workday, workforce technology, digital strategy
     Workday Netherlands
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