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By: NICE inContact     Published Date: Sep 18, 2019
Ready to step up your revenue in eight easy steps? Get this guide and start transforming your customer experience immediately. It’s helped other businesses reach up to 30% of their revenue goal – and it’ll work for your contact center too. This white paper includes strategies for: • Empowering and rewarding customer advocates • Encouraging and responding to customer feedback • Developing a plan for continuous improvement • Future-proofing processes and tools
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     NICE inContact
By: MuleSoft     Published Date: Sep 09, 2019
Well-designed APIs, created along with a holistic integration strategy with Anypoint Platform, create a seamless omnichannel experience that customers want and businesses need. To deliver a reliable and unified experience more quickly, companies must adopt a new approach that involves an omnichannel architecture. Across industries from healthcare to banking to retail, MuleSoft is powering omnichannel strategies that result in faster time to market, improved customer satisfaction, and increased revenue. Watch this webinar, including a demo, to learn how to: Take an API-led approach to omnichannel that enables companies to deliver a unified experience 5x faster Leverage Anypoint Exchange to enable consistency by design through the reuse of integration assets across channels, translating to a consistent experience for your customers Prepare for the future (and future channels) with support for different deployment models with a single, unified platform Presented by: John Withers, Produ
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     MuleSoft
By: Siteimprove     Published Date: Sep 06, 2019
Siteimprove transforms the way organizations manage and deliver their digital presence. With the Siteimprove Intelligence Platform, you gain complete visibility and deep insights into what matters, empowering you and your team to outperform the status quo with certainty every day. In this digital age, maintaining high-quality content—all while measuring website success and delivering a superior user experience—can no longer be accomplished manually. The Siteimprove Intelligence Platform unlocks new insights into your content and analytics data to let you focus your efforts where they belong.
Tags : site optimisation, digital, web content, site analytics
     Siteimprove
By: Oracle     Published Date: Sep 05, 2019
London-based international toy retailer Hamleys transitioned their stores to Oracle Retail Xstore Point-of-Service (POS) to empower their business users. In this guidebook, learn how the project team drove an accelerated program to go live at more than 15 stores, within eight months.
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     Oracle
By: MicroStrategy     Published Date: Aug 28, 2019
Over the last decade, the enterprise analytics landscape has dramatically transformed. Vendors have come and gone, and platforms have continually expanded their offerings to include new functionality and keep pace with the demands of the businesses they serve. Originally envisioned as an IT-centric tool for enterprise reporting, analytics today has evolved into a business solution—empowering a range of users across every line of business, including front-line employees, field personnel, and executives. The rise of self-service analytics over the past decade has played a key role in promoting a data-driven mindset within every business function. However, this practice is limited to a skilled few. The vast majority of business professionals lack the time, analytical skills, or inclination to conduct their own analyses, and fail to effectively use analytics on a day-to-day basis. The result? Despite decades of investments, BI adoption at most organizations remains at 30%. The failure of e
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     MicroStrategy
By: Kustomer     Published Date: Aug 27, 2019
Differentiating your customer service starts with one thing: improving the agent experience. Learn the importance of empowering service teams with better processes and technology, to focus on delivering the type of support that builds trust, loyalty and economic value.
Tags : 'customer service”, “customer support”, “customer experience”, “customer service software”, “conversational commerce”, “customer support optimization”, “customer service optimizations”, “customer experience optimization”
     Kustomer
By: TIBCO Software     Published Date: Aug 20, 2019
How we fuel our vehicles, heat our homes, and power our industries is undergoing fundamental change. Well-deployed but inefficient technologies, such as internal combustion engine cars and oil/gas boilers are being replaced with electrified and higher-efficiency alternatives. And renewables such as sunlight, wind, thermal, and others, supported by next generation battery storage, are fueling an evergreater share of energy demand.
Tags : renewable energy, oil&gas, connected intelligence, real-time data, analytical insights, information technology
     TIBCO Software
By: Right Networks     Published Date: Aug 13, 2019
For Denise Bailey, Principal at Elliot Davis, staying on top of the latest accounting technologies is a critical component of her job – and one that she’s extremely passionate. When evaluating new technologies, Denise puts a premium on security, customer service, and a flexible integrations environment. Read the full story to learn how the firm and its QuickBooks Desktop Enterprise clients have benefited from anytime/anywhere access and enhanced security with a cloud hosting.
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     Right Networks
By: MeQuilibrium     Published Date: Aug 01, 2019
Skills shortages are keeping business leaders up at night. In fact, nearly half of executives say this skills gap is a major concern for the future of their organization — yet only 3% are significantly increasing training budgets. Why? Workplace learning is a difficult nut to crack. Organizations often struggle to reskill their adult workforces with hard skills because they’re taking the wrong approach. In this white paper, we take a look at why soft skills are not only integral for the future of work, but why they’re actually necessary for developing hard skills too. You’ll also learn: ? How soft skills can lead to dramatic shifts in how people think ? How soft skills improve our ability to learn ? The most important skill for the 21st century — and how it can boost learning by 30% Discover why empowering your people with soft skills is critical to unlocking the future success of your business. Download Now
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     MeQuilibrium
By: MeQuilibrium     Published Date: Jul 31, 2019
Even among high-income, highly educated people, almost 50 percent lack the skills they need to engage and perform in this era of increasing change and pressure. And only 6 percent of companies believe they are highly agile today. It’s time for a new perspective. In this e-book, discover the four challenges every HR executive faces in building engagement and performance, and how you can overcome them by: ? Equipping people and teams with resilience skills ? Meeting every employee right where they are ? Empowering all employees with leadership skills ? Harnessing cognitive insights that drive real results Get the e-book A New Perspective on Engagement and Performance today!
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     MeQuilibrium
By: KPMG     Published Date: Jul 31, 2019
HRs’ unique role in a company in terms of hiring, training, and ongoing engagement with the broader employee base, positions them to be a game changer in the customer experience strategy. Find out HR's critical role in elevating the customer experience. Read this report to discover: • the CHRO’s changing role • ways in which innovative technologies, like D&A and AI, are powering HR • steps CHROs can take to ensure their organisations are hiring the right people and training them to succeed in the customer-centric world.
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     KPMG
By: AWS     Published Date: Jul 24, 2019
Join us to learn why Human-in-the-Loop training data should be powering your machine learning (ML) projects and how to make it happen. If you’re curious about what human-in-the-loop machine learning actually looks like, join Figure Eight CTO Robert Munro and AWS machine learning experts to learn how to effectively incorporate active learning and human-in-the-loop practices in your ML projects to achieve better results. You'll learn: When to use human-in-the-loop as an effective strategy for machine learning projects How to set up an effective interface to get the most out of human intelligence How to ensure high-quality, accurate data sets When: Available On Demand (please register to view) Who Should Attend: IT leaders and professionals, line-of-business managers, business decision makers, data scientists, developers, and other experts interested in implementing AI/ML on the cloud are encouraged to attend this webinar. AWS Speaker: Chris Burns, Solutions Architect Figure Eight Spea
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     AWS
By: Group M_IBM Q3'19     Published Date: Jul 19, 2019
Hear the highlights from industry leaders presented their experience in digital transformation at Reinventing Financial Services 2019. Hearing from executives leading IT, operations, and lines of business from companies such as USAA, Bank of America, HSBC, Prudential, and many others in this session, we’ll cover the strategies and tactics for building the platforms necessary for reinventing customer experience, empowering employees and creating te
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     Group M_IBM Q3'19
By: Schneider Electric     Published Date: Jul 01, 2019
This eGuide examines how the IIoT, big data, and augmented reality are enabling a new era of cost reduction, asset management, and worker safety in water and wastewater processing.
Tags : augmented reality, big data, water
     Schneider Electric
By: Adobe     Published Date: Jun 26, 2019
According to IDC's analysis, AEM Sites enables organizations to realize on average annual business value of $3.92 million per organization over three years and a 348% three-year ROI by: — Making the creation and delivery of digital experiences more consistent and streamlined and accelerating time to market for new experiences — Empowering - and increasing the productivity of - employees responsible for digital experiences — Improving the digital customer experiences organizations deliver, thereby increasing engagement levels and generating additional business
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     Adobe
By: Veracode     Published Date: Jun 26, 2019
Software plays a central role in business processes and in our daily lives, and companies of all sizes and industries are building, buying and downloading more applications than ever before. However, this increased dependence on software makes the applications powering our world a prime target for cybercriminals. Applications are the No. 1 attack vector for cybercriminals and the main source of breaches. In addition, the way software is developed is changing. Contemporary application development methodologies like DevOps are increasing the speed and precision with which software is produced and deployed. The increased speed and precision have created a modern software factory akin to the manufacturing factories of past industrial revolutions.
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     Veracode
By: AWS     Published Date: Jun 11, 2019
Join us to learn why Human-in-the-Loop training data should be powering your machine learning (ML) projects and how to make it happen. If you’re curious about what human-in-the-loop machine learning actually looks like, join Figure Eight CTO Robert Munro and AWS machine learning experts to learn how to effectively incorporate active learning and human-in-the-loop practices in your ML projects to achieve better results. You'll learn: When to use human-in-the-loop as an effective strategy for machine learning projects How to set up an effective interface to get the most out of human intelligence How to ensure high-quality, accurate data sets When: Available On Demand (please register to view) Who Should Attend: IT leaders and professionals, line-of-business managers, business decision makers, data scientists, developers, and other experts interested in implementing AI/ML on the cloud are encouraged to attend this webinar. AWS Speaker: Chris Burns, Solutions Architect Figure Eight Spea
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     AWS
By: HERE Technologies     Published Date: May 31, 2019
Rich, real-time location intelligence is shaping the future of the third-party logistics (3PL) industry, powering some of the most innovative new technologies behind the smartest, most efficient and environmentally sustainable 3PLs in the industry. Rapid growth in the industry over the next five years will see competition driving further technology and location intelligence innovation. This eBook predicts five ways in which this will result in smarter work patterns and new business-critical technologies. As the world’s leading location platform in 2018 (Source: Ovum and Counterpoint Research annual indexes), HERE can help 3PL companies develop key competitive advantages.
Tags : industry, solutions, tracking data, technologies, predictions, customer, automation, logistics
     HERE Technologies
By: Dell EMC     Published Date: May 09, 2019
Now more than ever, IT technologists need to take control of PC infrastructure costs while deploying secure and manageable client solutions for their end users. With all the options available, how can IT pros position the right PC lifecycle solutions with management to make IT deployment, maintenance and continuous modernization simple? Download this interactive eGuide, brought to you by Dell and Intel® to learn more about ways to support today’s modern PCs with unparalleled efficiency, treating PC acquisition, usage and retirement as an integral part of IT and business operations.
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     Dell EMC
By: Schneider Electric     Published Date: May 07, 2019
Empowering 21st Century learning and teaching is a core value of California’s Moreno Valley Unified School District (MVUSD), and its Information Systems Technology Department believes delivering on this mission requires technology to be seamlessly integrated with the educational process.
Tags : g-suite, ecostructure, schneider electric
     Schneider Electric
By: VMware     Published Date: Apr 09, 2019
As the world undergoes rapid digital transformation, shield yourself from the risks of having multiple cloud deployments. This eBook will show you how to simplify operational complexity with a hybrid cloud strategy – combining private and public clouds under a single operational model.
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     VMware
By: Datastax     Published Date: Apr 08, 2019
It is all about clouds: private, public, or a combination. 85% of enterprises have a multi-cloud strategy, as per the RightScale 2017 State of the Cloud Report. Most enterprises today have one or more application projects utilizing public cloud infrastructure providers. Having a data management strategy for hybrid cloud is a critical business need today.
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     Datastax
By: Group M_IBM Q2'19     Published Date: Apr 08, 2019
Empowering the Automotive Industry through Intelligent Orchestration With the increasing complexity and volume of cyberattacks, organizations must have the capacity to adapt quickly and confidently under changing conditions. Accelerating incident response times to safeguard the organization's infrastructure and data is paramount. Achieving this requires a thoughtful plan- one that addresses the security ecosystem, incorporates security orchestration and automation, and provides adaptive workflows to empower the security analysts. In the white paper "Six Steps for Building a Robust Incident Response Function" IBM Resilient provides a framework for security teams to build a strong incident response program and deliver organization-wide coordination and optimizations to accomplish these goals.
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     Group M_IBM Q2'19
By: Children's Miracle Network Hospitals     Published Date: Apr 02, 2019
With online purchases projected to account for more than 12% of consumer spending by 2020, e?commerce is no longer a differentiator—it’s a requirement. Download this trend report to see how empowering customers to give back online can set your business apart in an increasingly crowded space.
Tags : ecommerce, online purchases, childrens miracle network hospitals
     Children's Miracle Network Hospitals
By: SAS     Published Date: Mar 20, 2019
What’s on the chief data and analytics officer’s agenda? Defining and driving the data and analytics strategy for the entire organization. Ensuring information reliability. Empowering data-driven decisions across all lines of business. Wringing every last bit of value out of the data. And that’s just Monday. The challenges are many, but so are the opportunities. This e-book is full of resources to help you launch successful data analytics projects, improve data prep and go beyond conventional data governance. Read on to help your organization become truly data-driven with best practices from TDWI, see what an open approach to analytics did for Cox Automotive and Cleveland Clinic, and find out how the latest advances in AI are revolutionizing operations at Volvo Trucks and Mack Trucks.
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     SAS
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