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By: Salesforce     Published Date: Nov 18, 2019
Customers are pushing companies to keep up with the innovation of the Fourth Industrial Revolution. With the lines blurring between B2B and B2C, companies need to re-evaluate their service strategies to adjust to a new type of customer and their elevated expectations. In-person service is a new competitive differentiator. Service leaders see opportunity to elevate their business and customer engagements through the mobile workforce, and are investing accordingly. This research brief provides a snapshot of the state of mobile service, and what sets high-performing teams apart from their competition when it comes to moving from vision to reality.
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     Salesforce
By: Veeam '18     Published Date: Nov 18, 2019
"Comment les entreprises peuvent-elles simplifier leur informatique pour renforcer leur agilité métier, optimiser leur retour sur investissement, limiter les risques et réaliser le potentiel impressionnant de la transformation numérique ? Tout commence en grande partie par une redéfinition de l’infrastructure IT. En fait, cela va même plus loin. Il s’agit de concevoir le datacenter de prochaine génération grâce à l’hyperconvergence et aux solutions d’hyper-disponibilité adaptées aux grandes entreprises. Dans la nouvelle synthèse de TechTarget destinée aux DSI intitulée « Accélérer la transformation numérique grâce aux solutions hyperconvergées », nous abordons la manière dont les décideurs IT et d’entreprise peuvent surmonter la complexité de l’informatique en restructurant leurs datacenters. Nous y examinons notamment : · les sources et implications de la complexité informatique ; · la stratégies de simplification IT ; · comment choisir la bonne approche po
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     Veeam '18
By: SendBird     Published Date: Nov 14, 2019
Media brands are beginning to see that while their content generates excitement, all of their audience engagement takes place on external platforms. As a result, companies such as Facebook and Twitter control the audience’s experience — and reap the many benefits of hosting conversations and interactions surrounding content they did not create. For customers, this fragmented landscape creates a disjointed user experience because they’re forced to constantly switch between applications and risk missing the action in the process. They use one app to consume content, another app to discuss with friends, and yet another app to chat with the broader community.
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     SendBird
By: Workday Netherlands     Published Date: Nov 13, 2019
Vind uw beste werknemers, weet wie u een promotie moet geven en ontdek hoe u in hen kunt investeren. U kunt met Workday HCM vragen van human resources beantwoorden en goed voor uw personeel zorgen. Bekijk de korte demo en ontdek hoe we u kunnen helpen met het volgende: • Effectieve teams samenstellen en ontwikkelen • Snel actie ondernemen en reageren op verandering • Uw mensen op elk apparaat betrekken
Tags : workday, workforce technology, digital strategy
     Workday Netherlands
By: Workday Netherlands     Published Date: Nov 13, 2019
In een tijd waarin de business snel moet reageren is het belangrijk dat u beschikt over innovatieve technologie, ontwikkeld voor flexibiliteit en vooruitgang. Blockchain is niet langer een mysterieuze technologie gebouwd voor bitcoin. Organisaties gebruiken blockchaintechnologie om snel te kunnen reageren op veranderingen en zich voor te bereiden op de toekomst. Lees dit rapport en ontdek hoe u blockchain kunt gebruiken voor het continu moderniseren van HR-applicaties, -processen en best practices.
Tags : workday, workforce technology, digital strategy
     Workday Netherlands
By: Workday Netherlands     Published Date: Nov 13, 2019
Wilt u het meeste uit uw deployment van cloud ERP halen? Lees deze gids voor belangrijke inzichten en praktisch advies, zoals: ? Cruciale vragen die u moet stellen voor u aan de implementatie begint ? Hoe u kunt plannen voor organisatorische wijzigingen ? Het ervoor zorgen dat alle stakeholders de veranderingen omarmen ? Manieren om processen te stroomlijnen en strategieën te verfijnen
Tags : workday, workforce technology, digital strategy
     Workday Netherlands
By: ttec     Published Date: Nov 08, 2019
Today’s most successful brands blend Artificial Intelligence (AI) and automation with human intelligence (HUMINT) to augment their customer and employee experience strategies in the contact center – and as a result, they’re winning over customers. While some tasks are perfect for automation – think about those mundane, repetitive, low-value actions – the truth is, AI simply cannot replicate the “human touch.” Understanding the strengths of each kind of intelligence (AI + HUMIT), and using them to cooperatively deliver exceptional employee and customer experiences is a pivotal competitive differentiator for brands. These leading brands agree there are four specific ways to drive the greatest outcomes – and we go into detail about them in all our Contact Center Collaborative Intelligence strategy guide.
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     ttec
By: ServiceNow     Published Date: Nov 07, 2019
For businesses that want to transform, modernizing ITSM is a step in the right direction. Five leading brands—SAP SuccessFactors, Experian, Group Health (Kaiser Permanente Washington), Al Jazeera Media Network, and Royal Bank of Scotland—made that move, and they aren’t looking back. Read this ebook.
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     ServiceNow
By: KPMG     Published Date: Nov 06, 2019
KPMG’s UK Customer Experience Excellence (CEE) report identifies and ranks the top 100 brands of the year – and the results for 2019 are in! David Conway, Director, KPMG Nunwood, shares stories of some of the remarkable brands appearing in this year’s table. Listen to this webinar now to discover: • What key trends are shaping organisations’ drive to achieve customer experience excellence • How to use employee and customer experience strategies to drive growth • How leading brands are optimising their management systems, culture and journeys to unlock superior performance • How your organisation can improve its position in the CEE table.
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     KPMG
By: Automation Anywhere     Published Date: Nov 06, 2019
En la actualidad, los empleados destinan entre un 10 % y un 20 % de su tiempo a tareas mundanas y repetitivas que pueden automatizarse fácilmente. Con la automatización robótica de procesos (RPA), las empresas pueden transferir estas tareas engorrosas a su fuerza de trabajo digital y permitir que los trabajadores humanos tengan más tiempo para la productividad y la innovación. De acuerdo con Forbes, la automatización puede ahorrarles a los empleados entre seis y nueve semanas de esfuerzo por año, lo que representa para las empresas un ahorro de cuatro millones de dólares al año. Este tiempo recuperado se puede volver a invertir en desarrollo profesional y oportunidades de crecimiento personal, lo que permitiría que el trabajo fuera más humano.. Gartner predice que para el año 2020, el 40 % de las grandes empresas habrá adoptado la automatización robótica de procesos (RPA), un aumento significativo con respecto al 10 % en la actualidad. La prueba es abrumadoramente clara. Para ser compe
Tags : automatización robótica de procesos, fuerza de trabajo digital
     Automation Anywhere
By: Automation Anywhere     Published Date: Nov 06, 2019
Aujourd’hui, le personnel consacre environ 10 à 20 % de son temps à des tâches banales et répétitives qui peuvent être facilement automatisées. Avec l’automatisation des processus par la robotique (RPA), les entreprises disposent d’une force de travail numérique, des robots auxquels confier ce travail fastidieux pour que les travailleurs humains puissent s’investir davantage dans les activités productives et l’innovation. Selon Forbes, l’automatisation pourrait soulager les employés de six à neuf semaines de besogne chaque année, permettant aux entreprises d’économiser quatre millions de dollars par an. Le temps ainsi récupéré peut être réinvesti dans le développement de carrière et les opportunités de développement personnel, rendant le travail plus humain. Gartner prévoit que, d’ici 2020, 40 % des grandes entreprises auront adopté l’automatisation des processus par la robotique (RPA), contre moins de 10 % aujourd’hui. Les preuves sont irréfutables. Pour que votre entreprise soit comp
Tags : forbes, gartner
     Automation Anywhere
By: Automation Anywhere     Published Date: Nov 06, 2019
Apprenez pourquoi les entreprises n’adoptent actuellement pas la RPA à grande échelle et découvrez comment aborder les différents défis liés à son industrialisation. À la fois en mettant en place un PoC (« Proof of Concept ») efficace, et en uniformisant les stratégies RPA avec les objectifs de vos collaborateurs. Découvrez comment certains clients d’Automation Anywhere ont su faire évoluer à grande échelle leurs projets RPA, comme c’est le cas avec Bancolombia.
Tags : bancolombia, proof of concept
     Automation Anywhere
By: Automation Anywhere     Published Date: Nov 06, 2019
Oggi, la maggior parte dei dipendenti dedica circa il 10-20% del proprio tempo ad attività banali e repetitive, facilmente automatizzabili. Con l'automazione robotica dei processi (RPA, Robotic Process Automation), le aziende oggi hanno l’opportunità di affidare questi compiti gravosi alla forza lavoro digitale, dando alle persone in carne e ossa più tempo per produttività e innovazione. Secondo Forbes, l'automazione consente di risparmiare da 6 a 9 settimane di lavoro ogni anno, pari a un risparmio annuo di 4 milioni di dollari. Questo tempo recuperato potrà essere reinvestito in opportunità di crescita e sviluppo personale, rendendo il lavoro più umano. Secondo le previsioni elaborate da Gartner, entro il 2020 il 40% delle grandi imprese avrà adottato l'automazione robotica dei processi (RPA, Robotic Process Automation), rispetto al valore attuale di poco meno del 10%. La verità dietro a queste previsioni è presto detta. Per essere competitivi oggi e domani, è necessario automatizzar
Tags : l'automazione robotica dei processi, gartner, forbes
     Automation Anywhere
By: Automation Anywhere     Published Date: Nov 06, 2019
Prima sono arrivati i bot, robot software creati utilizzando strumenti di automazione robotica dei processi (RPA, Robotic Process Automation) per eseguire compiti definiti. I bot hanno avuto un impatto straordinario migliorando l'efficienza, la produttività e la redditività in tutti i settori a livello globale. 81% delle imprese stanno prendendo la RPA “sul serio” 53% la stanno prendendo “molto sul serio” Oggi, la RPA non si limita più ad attività e dati predefiniti. I "bot intelligenti" basati sull'intelligenza artificiale sono in grado di gestire l'ambiguità e prendere decisioni simili alle loro controparti umane. Questo e-book spiega cosa rende questi bot intelligenti, chiamati bot cognitivi, così preziosi. Scoprirai le modalità senza precedenti con cui i bot cognitivi possono aiutare la tua azienda.
Tags : bot intelligenti, l'automazione robotica dei processi
     Automation Anywhere
By: Submittable     Published Date: Nov 06, 2019
Reviewing content submissions can be a long, overwhelming process of sifting through emails, attached files, and other time-consuming tasks. It’s led many publications to seek a more seamless, efficient content submission and review process. It’s integral to make sure the entire process properly showcases the integrity of the brand and creates a positive experience for both submitter and reviewer, so that you can find the best content for your needs However, finding the best content is only half the battle. You should also give your reviewers the proper tools to help them easily, quickly, and accurately review submissions allowing them to find the perfect fit. Submission management software streamlines all of your submissions, consolidating the review process, and ensuring prompt communication with your submitters. This software can also increase the quality and quantity of submissions by making the process easier for all parties, from the submitters to the review team to your admi
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     Submittable
By: Shell - Greases     Published Date: Nov 05, 2019
Indipendentemente dal settore in cui operate, i macchinari danno il meglio quando vengono implementati processi di lubrificazione ottimali. Con la necessità di massimizzare la produttività, ogni incremento dell'efficienza, per quanto piccolo, può fare una grande differenza in termini di profitti per l'azienda. Per questo, Shell ha abbinato i suoi grassi ad alte prestazioni al sistema di cartucce a vite Lube-Shuttle®. Il sistema Lube-Shuttle® semplifica notevolmente le operazioni di ingrassaggio: è veloce, facile e pulito. Inoltre, la sostituzione delle cartucce a vite Lube-Shuttle® può essere effettuata in tre semplici passaggi: svitare il tappo a vite, inserire la cartuccia nella pistola per grasso, ruotare per bloccarla. Non è necessario fare uscire l'aria: basta premere leggermente sullo stantuffo sul fondo per avviare il flusso. Finalmente le cartucce saranno "vuote" solo quando il grasso al loro interno sarà realmente finito. Infatti, il design dello stantuffo delle cartucce a vit
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     Shell - Greases
By: DigitalOcean, LLC     Published Date: Nov 04, 2019
DigitalOcean commissioned Cloud Spectator to evaluate the performance of virtual machines (VMs) from three different Cloud Service Providers (CSPs): Amazon Web Services, Google Compute Engine and DigitalOcean. Cloud Spectator tested the various VMs to evaluate the CPU performance, Random Access Memory (RAM) and storage read and write performance of each provider’s VMs. The purpose of the study was to understand Cloud service performance among major Cloud providers with similarly-sized VMs using a standardized, repeatable testing methodology. Based on the analysis, DigitalOcean’s VM performance was superior in nearly all measured VM performance dimensions, and DigitalOcean provides some of the most compelling performance per dollar available in the industry.
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     DigitalOcean, LLC
By: Five9     Published Date: Oct 29, 2019
Cloud contact center has been a hot topic in the industry for some time, but moving your contact center to the cloud is no small decision. We understand that migrating your contact center is not something to jump into without considerable due diligence. We also know from our experience working with leading brands, however, that moving the contact center to the cloud pays off and is fast becoming the only way for an organization to embrace the advancements in self-service, intelligent routing and agent assistance that artificial intelligence (AI) will soon deliver. This paper is designed to help evaluate your current contact center as you consider a move to the cloud. Our goal, as always, is to enable you to deliver exceptional customer experiences, and we are here to assist you at every step as you transition to the cloud.
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     Five9
By: Five9     Published Date: Oct 29, 2019
An empowered agent workforce that delivers amazing customer experiences makes the difference when customer loyalty is on the line. There is a strong link between customer experience, customer loyalty, and business profitability. That’s why organizations in every industry strive to deliver experiences that customers love. Where is your organization today and how can you lead the digital transformation of customer experience in a way that truly empowers contact center agents to deliver the kind of service that will grow revenue and increase word of mouth about your brand? In this paper, we’ll explore four ways to help you achieve this goal
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     Five9
By: Schneider Electric     Published Date: Oct 28, 2019
Notre livre blanc « Éléments d’exploitation essentiels des centres de données » détaille 12 méthodes que vous pouvez utiliser pour élaborer une stratégie d’exploitation et de maintenance efficace. Outre des conseils et astuces pratiques, le livre blanc présente également les grandes lignes : ?Un cadre d’évaluation des programmes d’exploitation et de maintenance des centres de données ?Les 12 éléments d’un programme équilibré de gestion des installations ?Les principes de la « mentalité axée sur l’essentiel ». Entrez dans cet état d’esprit axé sur l’essentiel et téléchargez votre livre blanc gratuit dès aujourd’hui !
Tags : des centres de données, colocation, schneider electric
     Schneider Electric
By: Cisco and NVIDIA Corporation     Published Date: Oct 28, 2019
De performance en manier van aanbieden van applicaties zijn veranderd. Moet uw netwerk ook veranderen? De cloud verandert hoe IT-teams applicaties aanbieden en de performance van die applicaties beheren. Applicaties komen steeds verder van de gebruikers af te staan en bevinden zich dan in netwerken waarover de eigen IT-afdeling geen rechtstreekse controle meer heeft. Veel apps staan niet meer in het datacenter van de organisatie, maar in een openbare of hybride cloudomgeving. Er bestaan tegenwoordige applicaties die zijn gebouwd op microservices en containers.
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     Cisco and NVIDIA Corporation
By: Group M_IBM Q4'19     Published Date: Oct 25, 2019
IBM Sterling Secure File Transfer Demo - simplify and scale your file transfers Companies of all sizes in every industry are extremely reliant on file transfer as an essential infrastructure to power business. In fact, 55% of all systems integration is still done through file transfer.? IBM Sterling Secure File Transfer is a battle-tested platform that secures and simplifies scalable file-based transactions. In a single offering, you can: • Automate inbound and outbound file transfer across multiple protocols so you can partner with anyone, anywhere. • Handle your most demanding workloads with reliable, point-to-point file transfers. • Gain full end-to-end visibility and governance to help you meet your service level agreements. • Protect your brand reputation and comply with tightening regulations.
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     Group M_IBM Q4'19
By: Adobe     Published Date: Oct 24, 2019
The digital tools powering today’s modern businesses make work faster, easier, and more accurate. But there’s still one tool that many companies have yet to adopt – the electronic signature. See how electronic signatures equal big benefits for everyone in your organization. • Business leaders say that improving document processes could yield 23% reduction in business/compliance risk • Research shows a potential 30% reduction in cost and 36% increase in revenue. • 45% of business leaders say departmental productivity would increase • 72% agree that improving document processes would increase customer satisfaction and/or increase brand value.
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     Adobe
By: SheerID     Published Date: Oct 18, 2019
Standing out in a competitive market is no easy feat. How do you make a splash? It goes beyond innovative technology or relatable brand identity. You need a customer acquisition strategy that will connect your company with the ideal audience. Creating a personalized offer for specific consumer tribes—such as the military, students, or teachers—is a great start. But a manual verification process is frustrating for buyers and time-consuming for support teams. Learn how Purple used gated, personalized offers backed by instant verification, which led to: ? A 6x conversion rate ? Saving their support team 49 hours per month of phone calls ? 25:1 ROAS (Return on Ad Spend)
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     SheerID
By: Quantum Metric     Published Date: Oct 18, 2019
TravelPass Group is a marketplace for independent and brand name hotels, wholesalers, and the world’s largest travel agencies. To better track their customer experience, they began to look at screen recording technologies and Quantum Metric was brought to Knudson’s attention. They have saved millions of dollars, finding solutions faster through the platform.
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     Quantum Metric
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