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service strategy

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By: Panasonic     Published Date: Oct 10, 2019
The U.S. military continues to develop its quick-strike potential, seeking greater capacity to project force globally, quickly and on several fronts simultaneously. Support services are integral to that effort, particularly in the area of logistics and asset maintenance. In its 2018 National Defense Strategy, the Department of Defense identified the development of “resilient and agile logistics” among its key modernization goals.
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     Panasonic
By: Forcepoint     Published Date: Oct 03, 2019
Accelerate Cloud App Adoption without Compromising Security How secure is your cloud data? Security is still seen as the biggest concern when organizations consider cloud services. In multi-cloud environments, every cloud service has its own security framework, different APIs and different authentication mechanisms. The key question is; how do you make sure you have a consistent security strategy across all your cloud services, that adjusts to different cloud services, is well managed, can adapt to new cloud services and is scalable? In this session Forcepoint Senior Product Marketing Manager, Ankur Chadda, discusses: How to gain full visibility into your cloud environment, including shadow IT Unified policy management and enforcement for on-premises and cloud security How to control cloud access by unmanaged devices (BYOD)
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     Forcepoint
By: Oracle     Published Date: Sep 30, 2019
Digital marketing. You hear it everywhere. As you and all your competitors know, it’s: A marketing approach that leverages online channels like email, websites, social media, and display advertising to deliver content that influences opinions and sells products and services. But to effectively execute a digital marketing strategy, you’ll need a marketing automation system that can follow a customer’s lead around the web and offer the best recommendations at the best times to deliver a more relevant "1-to-you" customer experience.
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     Oracle
By: Intel     Published Date: Sep 25, 2019
Distributed cloud architectures will play an important role in Communication Service Providers’ network transformations. The distributed cloud will be made of numerous edge locations, from the customer premises to mobile base stations to central offices, each of which has its benefits and constraints. CSPs will need to consider attributes such as performance, availability, security, integration, and data and traffic volume to optimize the infrastructure for a myriad of workloads. Learn more about Heavy Reading’s survey results on CSPs adopting a distributed cloud strategy and delivering new services in this white paper.
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     Intel
By: Intel     Published Date: Sep 25, 2019
Distributed cloud architectures will play an important role in Communication Service Providers’ network transformations. The distributed cloud will be made of numerous edge locations, from the customer premises to mobile base stations to central offices, each of which has its benefits and constraints. CSPs will need to consider attributes such as performance, availability, security, integration, and data and traffic volume to optimize the infrastructure for a myriad of workloads. Learn more about Heavy Reading’s survey results on CSPs adopting a distributed cloud strategy and delivering new services in this white paper.
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     Intel
By: Kustomer     Published Date: Sep 13, 2019
To succeed in this new era of customer service, retailers must figure out how to personalize the way they connect with customers. Find out why personalizing your support strategy is crucial for your business — and how to do it.
Tags : “customer service”, “customer support”, “customer experience”, “customer service software”, “conversational commerce”, “streamlined customer support”, “streamlined customer service”, “streamlined customer experience”
     Kustomer
By: VMware     Published Date: Sep 12, 2019
IT process automation can seem like a big step, but there are incremental ways to achieve improved efficiency that reduce risk and drive better business outcomes. The proper approach to automation can turbocharge your administrative teams, open new doors and provide the agility to respond to any business need. It’s the key to unlocking the power of cloud, and new service offerings make it more attractive to those looking to build the right IT business strategy for the future.
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     VMware
By: Marketo     Published Date: Sep 03, 2019
Need a more significant ROI from your campaigns? Shift your thinking towards acquiring, retaining, and growing high-value accounts: companies or consumers that are high-yield and a better fit for your products or services. New channels, strategies, & technologies now help organizations of all sizes to implement an account-based marketing (ABM) strategy. Download Marketo's best-in-class Definitive Guide to Account-based Marketing and you'll learn: How to identify, prioritize, and profile the right accounts Creating a winning ABM strategy Creating the right content Which channels to leverage and how to coordinate them How to measure, analyse & optimize ABM campaigns What an ABM strategy that spans the entire customer lifecycle looks like in action
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     Marketo
By: Gigamon     Published Date: Sep 03, 2019
Banking institutions worldwide are expanding their digital capabilities to meet evolving customer expectations and keep pace with new digital banking trends. As financial services firms increasingly embrace a multicloud strategy to achieve greater agility and cost savings, pervasive visibility across data centres and cloud environments is paramount to meet evolving security and compliance requirements.
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     Gigamon
By: FICO EMEA     Published Date: Aug 28, 2019
There is a proliferation of payment methods that provide people with faster ways to make and receive payments – but they are not all the same. Understanding the differences and unique characteristics of different 'fast' payment types is vital to those who need to develop and service payments fraud strategy. Download our executive brief to understand: The differences between real-time payment schemes, e-wallets and person to person payments The implications on fraud from the fast transfer of money Where to start building your real-time payments fraud strategy
Tags : real-time payment, p2p payment
     FICO EMEA
By: Intel     Published Date: Aug 26, 2019
Distributed cloud architectures will play an important role in Communication Service Providers’ network transformations. The distributed cloud will be made of numerous edge locations, from the customer premises to mobile base stations to central offices, each of which has its benefits and constraints. CSPs will need to consider attributes such as performance, availability, security, integration, and data and traffic volume to optimize the infrastructure for a myriad of workloads. Learn more about Heavy Reading’s survey results on CSPs adopting a distributed cloud strategy and delivering new services in this white paper.
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     Intel
By: ConnectWise     Published Date: Aug 22, 2019
Switching to a managed services model where clients pay you a fixed monthly rate to manage their entire IT infrastructure. If done correctly, this transition can be a lifeline to reliable revenue in a shifting market. Making the transition from an unsteady break-fix model to a proactive managed services model will require a systematic plan with well-thought-out steps that range from understanding your target market to implementing essential automation. If you’re considering becoming a managed service provider (MSP), these six steps can help. As you read through them, keep in mind that the best strategy is to have a strategy.
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     ConnectWise
By: Automation Anywhere APAC     Published Date: Aug 15, 2019
Much has already been said and written about the infiltration of robotic process automation (RPA) and intelligent automation (IA) technologies into the workforce. In truth, it’s taken the corporate world a while to test, trust and commit to automation at work. To understand how far APAC/ANZ markets have advanced towards acting on these opportunities, the Shared Services and Outsourcing Network (SSON) surveyed the market and found that across the region corporations were forward thinking in building for scale, trusting technology and recognising the need to incorporate robotics into both IT infrastructure and enterprise strategy. This report explains how enterprises across APAC/ANZ are staying ahead of the global wave of RPA, the most popular solutions they are choosing, who the preferred consultants or 'integrators' are, the challenges, and how the digital workforce is being integrated into the human one.
Tags : analyst, artificial intelligence, intelligent automation, rpa
     Automation Anywhere APAC
By: Google     Published Date: Aug 05, 2019
This Forrester Wave report provides an analysis of 12 most significant Database-as-a-service (DBaaS) providers. These vendors were evaluated against 27 criteria, grouped into three categories: Current Offering, Strategy, and Market Presence. Read the report and find out how each provider measures up in their market as Leaders, Strong Performers and Contenders.
Tags : agile, database solutions, forrester, database security, data management
     Google
By: Forcepoint     Published Date: Jul 30, 2019
How secure is your cloud data? Security is still seen as the biggest concern when organizations consider cloud services. In multi-cloud environments, every cloud service has its own security framework, different APIs and different authentication mechanisms. The key question is; how do you make sure you have a consistent security strategy across all your cloud services, that adjusts to different cloud services, is well managed, can adapt to new cloud services and is scalable? In this session Forcepoint Senior Product Marketing Manager, Ankur Chadda, discusses: How to gain full visibility into your cloud environment, including shadow IT Unified policy management and enforcement for on-premises and cloud security How to control cloud access by unmanaged devices (BYOD)
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     Forcepoint
By: AWS     Published Date: Jul 26, 2019
What you'll learn in this webinar: When you migrate your databases and applications from Oracle to Amazon Aurora, you can take advantage of the modern, scalable cloud infrastructure available on Amazon Web Services (AWS) to optimize your operations so you can focus on innovation. Clckwrk analyzes your existing database environment and creates a plan to embrace an elastic, scalable, cloud-native database solution that can grow with your business and help you eliminate the exorbitant costs of commercial database licenses. Watch this webinar to learn how: You can accelerate your migration off Oracle databases to Amazon Aurora with minimized disruption to your business You can leverage refactor code to work in your new database Clckwrk can help you establish a unique migration strategy for your needs, supported by a consultation practice that covers discovery to implementation
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     AWS
By: Entrust Datacard     Published Date: Jul 09, 2019
Revised Payment Services Directive (PSD2) is the European Commission (EC) and the European Banking Authority’s (EBA) newest regulatory directive to ensure customer security in the payments space, is upon us. In order to comply with these new regulations, you first need to ensure you have a good understanding of what they are, why they exist and how they will affect your organization’s business strategy moving forward. Don’t let the potential business impact of PSD2 hang over your head. PSD2 can actually be a catalyst for your digital= transformation. With the right solution, you can provide a more secure, better user experience for your customers. If you are able to capitalize on PSD2 and implement a forward-thinking strategy, you can ultimately differentiate your brand from emerging competition — like neobanks, fintechs and wallet providers — and retain customer trust and loyalty.
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     Entrust Datacard
By: Entrust Datacard     Published Date: Jul 08, 2019
Revised Payment Services Directive (PSD2) is the European Commission (EC) and the European Banking Authority’s (EBA) newest regulatory directive to ensure customer security in the payments space, is upon us. In order to comply with these new regulations, you first need to ensure you have a good understanding of what they are, why they exist and how they will affect your organization’s business strategy moving forward. Don’t let the potential business impact of PSD2 hang over your head. PSD2 can actually be a catalyst for your digital transformation. With the right solution, you can provide a more secure, better user experience for your customers. If you are able to capitalize on PSD2 and implement a forward-thinking strategy, you can ultimately differentiate your brand from emerging competition — like neobanks, fintechs and wallet providers — and retain customer trust and loyalty.
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     Entrust Datacard
By: Darktrace     Published Date: Jun 21, 2019
Cyber-attacks targeting technology and telecommunications firms represent the most significant threat to their sensitive customer data and invaluable intellectual property. When successful, such attacks cost these firms dearly, not only in terms of immediate loss of revenue but also in the form of subsequent reputational damage. Technology firms that provide digital services or house vast quantities of user information are particularly at risk, as demonstrated in the Uber breach that exposed the personal information of more than 25 million users. Regulations around personal data, such as GDPR, increasingly require technology firms to adopt a robust cyber defense strategy that can detect cyber-threats at an early stage. Cyber-attacks aimed at technology firms with lucrative IP have also become a fact of life in the Information Age. Often perpetrated by nation-state actors with advanced capabilities, these attacks are now remarkably subtle and stealthy, with some of the latest examples b
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     Darktrace
By: Red Hat     Published Date: Jun 19, 2019
Technology has fundamentally changed the way we live. Access to data and information anytime, anywhere is no longer a luxury—it is a requirement, in both our personal and professional lives. For IT organizations, this means pressure has never been greater to deliver higher-quality applications more often, enabling companies to stay relevant and seize digital business opportunities. Cloud-native is an approach to building applications that takes advantage of cloud computing models and DevOps principles to make the delivery of new features and services faster and more flexible. With a cloud-native strategy, organizations can begin the culture, process, and technology changes needed to meet new demands and become an IT organization that can deliver business innovation faster. The following checklist will assess your needs and possible business impacts to help you choose a cloud-native platform that benefits the business, developers, and IT operations team.
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     Red Hat
By: Sierra Wireless     Published Date: Jun 19, 2019
The IoT is transforming the energy industry by eliminating tradeoffs between operation, SCADA systems, maintenance and new services for assets deployed in industrial and power facilities, buildings and across the grid. When it comes to building the best IoT system for your business application, it’s vital to keep your use case and business requirements at the forefront of your technical design strategy. In the energy industry, accessing and collecting data at the edge from disparate, heterogenous, multi-site, fixed topologies and transferring that data efficiently to the cloud to perform analytics and action business decisions is still the greatest challenge. Mission-critical data collected from the edge is integral to energy facility operations and cannot be excluded or corrupted.
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     Sierra Wireless
By: Automation Anywhere APAC     Published Date: May 17, 2019
Much has already been said and written about the infiltration of robotic process automation (RPA) and intelligent automation (IA) technologies into the workforce. In truth, it’s taken the corporate world a while to test, trust and commit to automation at work. To understand how far APAC/ANZ markets have advanced towards acting on these opportunities, the Shared Services and Outsourcing Network (SSON) surveyed the market and found that across the region corporations were forward thinking in building for scale, trusting technology and recognising the need to incorporate robotics into both IT infrastructure and enterprise strategy. This report explains how enterprises across APAC/ANZ are staying ahead of the global wave of RPA, the most popular solutions they are choosing, who the preferred consultants or 'integrators' are, the challenges, and how the digital workforce is being integrated into the human one.
Tags : 
     Automation Anywhere APAC
By: Rackspace     Published Date: May 15, 2019
The guide to how SQL Server 2008 end-of-service can drive IT modernization. End-of-service presents serious risks to your organisation if you don’t deal with it correctly—or worse—if you don’t deal with it at all, including the loss of access to critical security updates and Microsoft hotfixes. Also, if you don’t take action, your organisation will be exposed to potential disruption from hackers and malware. That means valuable customer data could be exposed to attack, risking monetary and reputational damage. And from a regulatory standpoint, there could be compliance issues with rules such as HIPAA, PCI, and GDPR. On the other hand, if you take well-considered action that aligns with your long-term strategy, end-of-service is also an opportunity for data estate modernisation. In this e-book, we’ll discuss how migration to Azure as part of your fix for SQL Server 2008 end-of-service solves for all these, and opens doors for the future of your data-driven business.
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     Rackspace
By: ServiceNow     Published Date: May 14, 2019
A comprehensive service visibility strategy with automated infrastructure discovery and service mapping gives a clear view into business-critical services. Quickly locate potential problems before downtime happens. Learn best practices to develop your service visibility framework. Read this eBook.
Tags : servicenow, single, system, record, practice, framwork, infrastructure
     ServiceNow
By: WorkWave     Published Date: Apr 18, 2019
The “last mile,” that tricky distance from final transit hub to customer has long been a logistical, management and customer service challenge for delivery service providers. Today, pen and paper just aren’t enough to get business operations where they need to be. With increased delivery volume and customer expectations, the bar is being set higher and higher. Delivery service providers need the right tools to execute a flawless last mile routing strategy and stand out from the competition.
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     WorkWave
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