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By: Oracle APAC ZO OD Prime Volume SCM ABM Leads June 2017     Published Date: Jul 11, 2017
Despite the rise in chat adoption, many organizations are still not providing the service their customers expect. That’s why it’s essential to follow proven best practices, including defining goals, identifying key metrics, and appropriately hiring and training staff. With these foundations in place, organizations can establish routing and queuing practices, before customizing the solution to meet their specific needs, and fine-tuning analytics to further improve performance. To learn more about how Oracle Chat Cloud Service can improve CSAT, customer loyalty, and revenue for your organization, visit oracle.com/goto/chatbestpractices
Tags : home page support, faq escalation, points of right-channeling, frustration points, page headers and footers, business driver, chat channel, customer satisfaction
     Oracle APAC ZO OD Prime Volume SCM ABM Leads June 2017
By: MuleSoft     Published Date: Jul 06, 2017
DevOps has become not only trendy, but an important rethink of the IT culture at many organizations. And with good reason the benefits to adopting DevOps are well-documented. A recent study, conducted by Utah State University and sponsored by Puppet Labs, revealed that DevOps practices can boost IT performance and ultimately improve a business’s bottom line.
Tags : it culture, it performance, customer, experience
     MuleSoft
By: Determine (Selectica)     Published Date: Jun 29, 2017
Procurement has shifting priorities. In CPO Rising 2017: Tools of the Trade you’ll learn what competencies and capabilities are required to become – and stay – best in class.
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     Determine (Selectica)
By: Epicor     Published Date: Jun 28, 2017
If you’ve started to think your lumber and building materials (LBM) business could be getting more from your software, it might be time for a change. Now is a great time to assess your current software, as recent technological innovations have offered up some very compelling reasons to take a look at the market. Epicor gives LBM businesses the tools they need to make the most informed software choices. This white paper provides 10 signs you’ve outgrown your current software, including: • You lack the resources and information to build strategic programs based on best practices • You have insufficient visibility and insight to tap into new opportunities • You spend a lot of time and money performing what should be routine tasks If any of these statements apply to your business, it’s probably time to make a switch. Read the white paper to see the other signs, and don’t let your software systems hold you back from taking your LBM business where you want it to go.
Tags : lumber, building materials, lbm, erp, bistrack, building materials distributors, lumber distributors, lumber manufacturers
     Epicor
By: Zebra Technologies     Published Date: Jun 15, 2017
Dallas-based Parkland Health & Hospital implemented a Zebra technology solution to create a mobile-enabled workforce at its new state-of-the-art hospital campus. That mobile solution enabled the nursing staff to focus on what’s most important — patient care. The solution gave nurses the ability to communicate in real time, access right-now information and take the right action with that information. Parkland’s leadership was able to track all patient activities from positive patient identification and specimen collection to laboratory specimen tracking and pharmacy medication administration. Additionally, hospital staff communication with voice and secure texting, along with patient alerts and alarms—all help increase patient safety, care and satisfaction.
Tags : parkland health, hospital, system, zebra, mobile
     Zebra Technologies
By: SAS     Published Date: Jun 08, 2017
The underground economy is thriving, thanks in part to new technologies and business models such as digital currencies and online marketplaces for freelance services. SAS fraud specialists reveal how government agencies can uncover these activities – and the tax obligations not reported from them. A former head of compliance for the country’s fourth-largest state workers' comp program describes how a comprehensive analytics program found a tax gap of $718 million and was granted funding to double the team’s size without even asking.
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     SAS
By: IBM     Published Date: Jun 08, 2017
The healthcare payer ecosystem in the United States has changed dramatically over the last decade and is expected to evolve at an even faster pace over the next few years. Many world-class companies involved in healthcare payment processing are finding themselves constrained by their existing information technology infrastructure. The silos that they built around business-to-business (B2B) processing are constraining them, making it difficult to achieve governmental mandates and (more importantly) increase processing efficiency and competitive advantage. Gone are the days of a small set of data following static and simple standards traded between a limited set of organizations. Gone are the days where the rules for when data is valid versus invalid can expressed in a paragraph or two. Gone are the days when information about a healthcare payment was almost entirely about the "who," "when," and "how much."
Tags : hipaa, healthcare, b2b, organizational strategy, affordable care
     IBM
By: Zebra Technologies     Published Date: Jun 07, 2017
Zebra Technologies analyzed the state of the hospitality industry and conducted two research studies. The first study focused on the hotel/resort industry and measured senior executives, IT leaders, guest services and marketing respondents’ views on guest needs, their strategic technology and service plans, and vision for the future. The second consumer study measured travelers’ preferences, technology requirements and opinions on the factors influencing their overall satisfaction at hotels and resorts. The results of these studies are shared in this 2016 Hospitality Vision Study.
Tags : zebra technologies, hospitality, technology convenience, location technologies
     Zebra Technologies
By: Schneider Electric     Published Date: Jun 06, 2017
If not, you are increasing the risk for costly, unplanned downtime. However, despite the importance of having a reliable flow of electricity, over half of building owners rely on reactive maintenance programs to care for their equipment. This means they wait until equipment fails completely before initiating corrective action, which is typically 3-4 times more costly than taking preventive measures. A good first step to go from being reactive to proactive is having a power system assessment performed to determine the current state and reliability of your electrical system. For more information on Power System Assessments, download our white paper, "Assessing the Health of a Facility's Electrical Power Distribution System".
Tags : electrical engineering services, electrical reliability, electrical risk assessment, power system assessment, risk assessment
     Schneider Electric
By: Planview - Innotas     Published Date: Jun 06, 2017
In this whitepaper, we will explore the Agile portfolio continuum and provide recommendations on how to bridge the gap between the ideal Agile organization and your current state to help build a winning enterprise.
Tags : agile, agile portfolio management, delivery, customer service
     Planview - Innotas
By: Mitto     Published Date: Jun 06, 2017
APQC reports that 30% of CFOs that are unhappy with their current planning solution.1 Most FP&A professionals want a planning and forecast process that is fast and repeatable. They want the financial data to be accurate and transparent to the deepest levels. They need planning tools that provide structure to streamline the process and flexibility to accommodate changes in the business. And they require analysis and reporting that bring visibility to the state of the business and lead to actionable insights. This paper details five best practices that Finance teams can follow to improve their planning and forecasting and influence the strategy of an organization.
Tags : veritas, backup, recovery, netbackup
     Mitto
By: Virgin Pulse     Published Date: Jun 02, 2017
Survey results from the 3rd Annual Industry Survey on Wellbeing, Culture and Employee Engagement Explores the Critical Priorities for HR in 2017
Tags : wellbeing, wellness, employee wellbeing, employee wellness, employee culture, company culture, employee engagement, wellbeing survey report
     Virgin Pulse
By: NetApp     Published Date: Jun 01, 2017
This Forrester report examines the current state of cloud platform standards and provides guidance for IT professionals who make cloud strategy decisions.
Tags : netapp, forrester report, cloud storage, it data
     NetApp
By: Staples Business Advantage     Published Date: Jun 01, 2017
Where IT departments were once considered a cost of doing business, today's data center is part of the strategic planning that drives the company forward and increases return for stakeholders. Creating a roadmap for your IT strategy and infrastructure requires careful planning, along with a thorough evaluation of your current state and a detailed view of what you wish to accomplish. Read this white paper to get the big picture of what is necessary to create the best cooperative experience for your data center, office operations, and end users.
Tags : staples business advantage, it strategy, it infrastructure
     Staples Business Advantage
By: Staples Business Advantage     Published Date: Jun 01, 2017
Formerly looked upon as just a cost center, the data center has taken center stage as the heart of your business operation. It has become an indispensable, critical component of your company's competitive strategy. As such, your data center has the same needs as the business it serves — the need for agility, flexibility, and adaptability to respond to new opportunity as quickly and effectively as possible. This white paper covers the latest trends that will promote your data center's growth beyond its current state.
Tags : staples business advantage, data center, competitive strategy, market growth, midmarket growth
     Staples Business Advantage
By: Oracle HCM Cloud     Published Date: May 25, 2017
Technology integration projects have become a priority for higher education institutions seeking to gain a conslidated view of data, deliver mobile functionality and support new academic services. Recent research finds that nearly half of of these integrations involve HR. Find out more.
Tags : 
     Oracle HCM Cloud
By: Oracle HCM Cloud     Published Date: May 25, 2017
"Consolidation in the healthcare industry has reached such a pace that the number of health systems in the United States is on track for a 50% reduction over the next decade, making change management a high priority. In the healthcare world, where employee engagement can directly affect the quality of patient care, it’s important for organizations to have a solid change management stategy that allows for a smooth transition, communicates expected benefits and gets employees on board with change. Learn more."
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     Oracle HCM Cloud
By: Juniper Networks     Published Date: May 17, 2017
As the business turns to IT to enhance operational efficiency across the enterprise network—spanning the campus, data center, and branch—no organization can afford for its network to serve as the weak link.
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     Juniper Networks
By: Adobe     Published Date: May 16, 2017
Download our new guide, Up Close and Personal, to learn how you can make the most of marketing’s hottest real estate — the mobile device. You’ll discover the tools and strategies you need to adopt a mobile-first mindset, so you can connect personally with customers. Right where they live. Get the guide now to explore the three Cs of mobile engagement: • Context — maximize mobile capabilities to make it relevant • Connection — discover strategies to make it personal • Cadence — learn to orchestrate content and time it right
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     Adobe
By: MarkLogic     Published Date: May 15, 2017
Data is critical to the entertainment industry and not taking advantage of it can keep you from creating great experiences and delivering the right content to partners. And, more than that, it can make it hard for you to optimize operations, get insight into the content’s value and stay ahead of the many changes in how content is created, consumed and monetized. However, even with the new digital tools in production, there are many challenges to making use of this data. The effort involved can take time and resources away from film production, introduce security risks, and leave key data inaccessible to those that need it. In this paper, we review: • The current state of production data • The challenges the entertainment industry is facing in making use of data • A new “Smart Content” approach that is helping industry pioneers to reduce complexity on the set, drive reporting, and enable them to stay ahead of market changes
Tags : 
     MarkLogic
By: FICO     Published Date: May 11, 2017
A leading communication services company serving more than 50 million individual, business and government subscribers across the United States.
Tags : customer experience, credit, credit policies
     FICO
By: VMware     Published Date: May 10, 2017
Organizations understand they must rethink traditional approaches to application delivery and management to stay relevant in an increasingly digital world. A consumer-simple, enterprise-secure digital workspace that unifies user, desktop, and mobile device management to deliver business outcomes can be the foundation for business mobility projects directly linked to process change and innovation. Find out how digital workspace first-movers experience business, operational, and financial benefits while those that wait are falling behind, by downloading this State of the Digital Workspace report.
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     VMware
By: Dell     Published Date: May 09, 2017
Productivity has become synonymous with revenue for many organizations. The theory is simple: The more your employees can get done, the more income they can generate. And yet data from the Bureau of Labor Statistics shows that the productivity level in the United States is actually fairly low, topping out at 3.1% in one quarter and going into negative digits in others over the past few years.1 This means labor productivity, measured in output per hour of labor, is low or—in many quarters—shrinking. Download this white paper from Dell and Intel® to learn more. Intel Inside®. Powerful Productivity Outside. Intel and the Intel logo are trademarks of Intel Corporation in the U.S. and/or other countries.
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     Dell
By: Oracle Hospitality - S&E     Published Date: May 09, 2017
More than 40% of sports fans worldwide abandoned concession lines in the past 12 months – without making a purchase – because of excessive waiting, according to Oracle Hospitality Sports and Entertainment’s research report The Fan Experience: Changing the Game with Food and Beverage. The global study surveyed more than 3,500 sports fans in eight countries – Australia, Brazil, China, France, Germany, Japan, United Kingdom and United States – and focused on uncovering their top priorities. Most importantly, the survey aids venue operators by identifying “pain points” and solutions designed to trigger greater attendance and spark sales.
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     Oracle Hospitality - S&E
By: Akamai Technologies     Published Date: May 08, 2017
• Our survey of companies that currently offer, or plan to launch, so-called “direct to consumer,” or over-the-top (OTT), video services in the market suggests that the industry is maturing. Though 51 percent of those surveyed view their video service as a money-making venture, 49 percent see it as providing some other primary benefit to the company. Not only are the types of OTT video services offered to consumers becoming more diverse, but the marketing and distribution are also improving such that target audiences are more likely to find new services intended for them
Tags : video services, akamai, marketing, distribution, audience targeting, service optimization
     Akamai Technologies
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