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By: Drift     Published Date: Aug 05, 2019
This guide is used to deploy conversational sales to your sales development team. It will answer the following questions: • How to introduce live chat to your sales team • How to analyze good and bad conversations • How to coach your team to have better conversations • How to align a sales development representative (SDR) team with account executives and a marketing team This handbook uses the Conversational Framework to inform how you engage with, understand, and recommend the right thing to the right buyers at the right time
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     Drift
By: AWS     Published Date: Jul 10, 2019
Being able to monitor and respond to patient inquiries quickly and effectively is critical to creating a positive clinical experience and delivering successful products. But compiling and monitoring this data to address customer concerns in a timely way is a challenge when you have disparate sources and systems, global teams, and multiple patients. Read how a top 10 global pharmaceutical company worked with Slalom and AWS to design and implement a unified and globally distributed event and inquiry data reporting system. By combining three types of requests into one solution, the company has improved the customer experience and increased call center and data input operational efficiency by 50%. Learn how to Increase access to relevant data to help inform future or ongoing clinical trials Adapt your existing system development processes to an agile approach Engage with Slalom and AWS throughout the lifecycle of a healthcare engagement
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     AWS
By: Adobe     Published Date: Jun 26, 2019
In the race to please customers and beat out the competition, there’s been a lot of talk about customer data platforms (CDPs). For marketers, a CDP is just what they’ve been looking for — a more comprehensive approach to unified customer data that lets you include raw personally identifiable information or sensitive data in your data pool. But while IT teams see the ultimate value, they may question the idea introducing a new point solution that complicates their tech stack even more. The days of brute forcing customer experience with new technology are over. Today, IT teams need to make decisions about customer experience management that span the business and go beyond marketing. That requires a different approach to the customer data problem. To learn more about our solution to the customer data platform, read our article Real-time CPD. Real-time customer experience.
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     Adobe
By: OutSystems     Published Date: May 30, 2019
In its sixth year, the OutSystems State of Application Development Report provides a comprehensive analysis of the challenges, priorities, and innovations faced by IT teams around the globe, at a time when organizational agility has never been so important. Agility is the central theme of this year’s report because businesses and their IT organizations face a multitude of disruptive forces in 2019. The threat of digital disruption and the consequent need for digital transformation has been a driver of IT strategy for years. Add to that the current uncertain global economic outlook, and it becomes obvious why business leaders are so concerned about agility today. How will IT “step up to the plate” and ensure that their organizations have the speed and adaptability to thrive, despite uncertainty? This context serves as the backdrop to our sixth annual survey of IT professionals as we seek to understand the state of application development better. We set out with five critical questions
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     OutSystems
By: OutSystems     Published Date: May 30, 2019
In its fifth year, the goal of the OutSystems State of Application Development Report is to provide a comprehensive analysis of the challenges, priorities, and innovations faced by IT teams around the globe in this age of digital transformation. This analysis is based on the responses to a survey conducted in March 2018. More than 3,500 IT professionals from over 116 countries took part. Respondents worked in all kinds of industry, and in this concise summary of the report, we focus on specific findings related to the manufacturing sector. The need for digital transformation dominates business strategy today, and there are two obvious consequences for IT. Firstly, the demand for application development (app dev) is at an all-time high. Secondly, speed and agility are more important than ever before. This backdrop informed the themes we wanted to explore in this year’s survey, which set out to answer five critical questions: How are the app dev priorities of organizations adjusting
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     OutSystems
By: Seismic     Published Date: May 14, 2019
"Sales leaders are constantly on the lookout for new ways to improve processes, motivate their teams, unlock efficiencies, and ultimately close more deals. Making that quest more difficult? There are a million ways to measure an organization’s overall achievement of those goals. To maximize revenue growth, 3 strategic imperatives are usually: ? Shortening the sales cycle ? Reducing the cost of customer acquisition ? Increasing the lifetime value of the customer Download the guide to learn the 12 major KPIs (key performance indicators) that sales teams should use to measure effectiveness and efficiency with the goal of driving sales success.
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     Seismic
By: Dell EMC EMEA     Published Date: May 08, 2019
Quanto tempo è necessario al tuo team IT per fornire ai dipendenti un batch di cinque notebook con provisioning completo? E per cento notebook? Per mille? A seconda delle dimensioni del tuo ordine, il tempo necessario per configurare manualmente questi dispositivi, combinato con la logistica di spedizione, potrebbe significare giorni o settimane di ritardi per il tuo utente finale. Dell Provisioning per VMware Workspace ONE® è in grado di risolvere questo problema con un intervento minimo da parte dell'IT.
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     Dell EMC EMEA
By: Veeam '18     Published Date: May 01, 2019
VMware Cloud su Amazon Web Services (AWS) è un servizio on-demand che ti consente di eseguire applicazioni in ambienti cloud basati su vSphere con l’accesso a un’ampia gamma di servizi AWS. Supportato dalla VMware Cloud Foundation, questo servizio integra vSphere, vSAN e NSX insieme alla gestione di VMware vCenter ed è ottimizzato per l’esecuzione su un’infrastruttura AWS, dedicata, elastica e bare metal. Grazie a VMware Cloud su AWS, i team IT possono gestire le risorse basate sul cloud con strumenti VMware a loro familiari. Questa panoramica della soluzione offre una descrizione di come il supporto Veeam su AWS consente ai clienti di accelerare l’adozione delle implementazioni di cloud ibrido con la possibilità di copiare, replicare o migrare i carichi di lavoro sul cloud AWS in modo semplice ed efficiente e sfruttare gli investimenti esistenti nelle tecnologie Software-Defined Data Center (SDDC) di VMware.
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     Veeam '18
By: Kindred Hospital Rehabilitation Services     Published Date: Apr 10, 2019
Many healthcare providers are seeking support from dedicated rehabilitation partners. Receiving support from a third-party team of rehab experts enables healthcare providers to reach the highest levels of performance in this niche and highly-regulated space. While the landscape has never been as challenging, there is also great opportunity. When identifying a rehabilitation partner, there are five key qualities that indicate long-term success. This article outlines how rehab partners can support healthcare providers, the key qualities to look for in a partner and the top questions to ask a potential partner.
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     Kindred Hospital Rehabilitation Services
By: Cisco Umbrella EMEA     Published Date: Feb 06, 2019
Do you know what your employees are doing on your network? Do you know about the latest ransomware attack your security team is battling? How about your business partners? Are they secure? With all of these questions swirling around in your head, it’s hard to feel secure about network security. But there is one thing that could help: a solid plan. Perhaps you’re aware that your organization should have a formal incident response plan. Or maybe you already have one. But are you completely clear on all the components that should make up such a plan? Or what to do when things go wrong? Or how to get help when you need it? Over the next few pages, we’ll provide you with some insight to help you build and strengthen your organization’s incident response plan.
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     Cisco Umbrella EMEA
By: Progress     Published Date: Jan 22, 2019
With expectations high and requests coming from every direction, it is crucial you set strategic goals and objectives for your team that quickly drive results. But how do you set your priorities? How do you get the right mix of quick short-term wins and long-term strategic initiatives? And all the while keeping your customers, organization and stakeholders happy while ensuring the internal processes and technology are in place to support them. We will answer these questions and more in this on-demand webinar.
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     Progress
By: Coupa     Published Date: Dec 14, 2018
What P2P Leaders Do That You Can, Too Purchase-to-pay (P2P) organizations are under high-stakes stress. With constant changes in market volatility, fierce competition, and disruptive technology, P2P teams need to re-think their approach to balancing traditional cost concerns and emphasize agility. The question is: how? To help companies discover the answer, The Hackett Group looked at P2P organizations across a variety of industries and areas over a 12-month period to identify what top performers had in common—and what set them apart. Read this report to gain insight into three key areas: Ensuring stakeholder needs guide day-to-day decisions Digitizing information to increase availability and agility Automating processes to accelerate response to change
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     Coupa
By: Carbon Black     Published Date: Nov 26, 2018
Companies are facing massive cyber security challenges – many of which are rooted in the endpoint. In fact, according to IDC, 70% of successful breaches begin at the endpoint. If you are a McAfee customer, and still have breaches in your endpoint security, then something isn’t working. Perhaps you’re struggling to prevent advanced attacks, or your security team may be burdened by maintaining overly complex policies. You and your end users may even be facing performance issues. If you are experiencing any of these challenges, then your endpoint security products may actually be creating more problems than they solve. Ask yourself these questions for a cybersecurity reality check.
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     Carbon Black
By: Carbon Black     Published Date: Oct 10, 2018
According to ESG Research, 65% of organizations believe the skill level of their security team could be improved, and 48% are using more than 25 security products. This leads to more overworked staff and, ultimately, less effective security. Download the Replace AV Buyer's Guide to learn what your team should look for when replacing legacy AV with an endpoint security solution that is easy to manage and deploy, and can cost-effectively protect your growing business. In this buyer's guide you'll find: A core evaluation checklist for replacing AV. Guiding questions to frame your evaluation to replace AV. How to run a test of next-generation AV solutions. Learn more about replacing your traditional AV in the Replace AV Buyer's Guide.
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     Carbon Black
By: CA Technologies EMEA     Published Date: Sep 10, 2018
Companies struggle to find the right test data when testing applications which leads to bottlenecks, defects and constant delays. There is a better way and we want to show you how: Join us for this webcast to learn: - How Test Data Manager finds, builds, protects and delivers test data fast! - How to get your testing teams moving towards self sufficiency with test data Get your questions answered. Come away happy! Recorded Aug 20 2018 60 mins Presented by Prashant Pandey, CA Technologies
Tags : continuous delivery, application delivery, testing, test data management
     CA Technologies EMEA
By: CA Technologies EMEA     Published Date: Sep 07, 2018
Companies struggle to find the right test data when testing applications which leads to bottlenecks, defects and constant delays. There is a better way and we want to show you how: Join us for this webcast to learn: - How Test Data Manager finds, builds, protects and delivers test data fast! - How to get your testing teams moving towards self sufficiency with test data Get your questions answered. Come away happy! Recorded Aug 20 2018 60 mins Presented by Prashant Pandey, CA Technologies
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     CA Technologies EMEA
By: Carbon Black     Published Date: Aug 20, 2018
Companies are facing massive cyber security challenges – many of which are rooted in the endpoint. In fact, according to IDC, 70% of successful breaches begin at the endpoint. If you are a Kaspersky Lab customer, and still have breaches in your endpoint security, then something isn’t working. Perhaps you’re struggling to prevent advanced attacks, or your security team may be burdened by maintaining overly complex policies. You and your end users may even be facing performance issues. If you are experiencing any of these issues, then your endpoint security products may actually be creating more problems than they solve. Ask these questions and find out for yourself.
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     Carbon Black
By: Carbon Black     Published Date: Aug 20, 2018
Companies are facing massive cyber security challenges – many of which are rooted in the endpoint. In fact, according to IDC, 70% of successful breaches begin at the endpoint. If you are a McAfee customer, and still have breaches in your endpoint security, then something isn’t working. Perhaps you’re struggling to prevent advanced attacks, or your security team may be burdened by maintaining overly complex policies. You and your end users may even be facing performance issues. If you are experiencing any of these challenges, then your endpoint security products may actually be creating more problems than they solve. Ask yourself these questions for a cybersecurity reality check.
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     Carbon Black
By: IBM     Published Date: Jul 17, 2018
Ensuring your data is compliant can be a fairly straightforward task. Your IT team works their way through the checklist, and stays out of trouble with lawyers and regulatory agencies. There’s value to that. But true data protection is more than regulatory compliance. In fact, even if you’re compliant, your organization could still be at risk unless you strategically identify and protect your most valuable data. Traditionally, you’ve been presented with IT security metrics—sometimes reassuring, other times alarming. But simply reviewing IT security metrics is not meaningful in and of itself. As an executive, you don’t evaluate issues in siloes. Instead, you excel at assessing issues in the broader context of your organizational operations. In other words, technical security data and metrics lack value unless viewed through the lens of business risk. When you’re presented with IT security metrics, your question is: What does this mean for my business? And ultimately, what data should I
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     IBM
By: Reputation.com     Published Date: Jun 29, 2018
HCAHPS is the barometer for understanding a patient’s hospital experience. But can you predict the outcome of your patient satisfaction surveys by reading online reviews from past and present patients? And more importantly, does improving your hospital’s online reputation improve HCAHPS scores? Yes. Reputation.com’s Data Science team, led by Brad Null, Ph.D, analyzed two years of HCAHPS hospital survey data from The Centers for Medicare and Medicaid Services, across more than 4,800 hospitals. The team reviewed the data alongside online reviews, ratings and rankings for those same hospitals, and made some significant discoveries: • Online reviews provide early warning of issues that may impact patient experience, giving hospitals the opportunity to identify and address those issues before patient satisfaction scores suffer. • By continually monitoring, managing, requesting and responding to patient reviews, a healthcare organization can address negative feedback that impacts HCAHPS resu
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     Reputation.com
By: IBM     Published Date: May 30, 2018
If you are relying on a basic log manager or spreadsheets to manage security alerts, you may be missing critical threats in your network. You could boost your team's productivity with a modern SIEM platform. In this E-Book, you will learn the five most critical questions that you need to ask in order to determine the best security analytics solution for your organization.
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     IBM
By: Groove     Published Date: May 16, 2018
Trader Interactive provides marketing services and technology solutions to customers across seven verticals. Their customer support team was bogged down with associating support requests with the appropriate cases in Salesforce, and they needed a solution to streamline their work. Now, the customer support team enjoys Gmail integration with Salesforce, and the sales team takes advantage of multi-step campaigns, email tracking, and much more. Overall, they’ve been able to work more efficiently and provide better value to their customers. Let’s check out their story.
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     Groove
By: Groove     Published Date: May 16, 2018
From equipping them with accurate data to efficiency-driving tools to impactful training, you want to find the best systems to help your reps soar. As the market floods with technology (and a lot of lofty claims), it may be tough to know what you actually need and where to start your research process to help — not hinder — your team. You’ve probably heard a lot of buzz about sales engagement platforms, and there are quite a few to choose from. But what is it? What does it do? In sales, time is money. If you find that your team’s time is tied up in manual or administrative tasks, consider looking into a sales engagement platform. The right sales engagement platform will power outreach quality and quantity, ultimately helping your team crush their goals and boost the bottom line. In this guide, we’ll help you think through what features you should look for and what questions to ask as you begin to compare your options.
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     Groove
By: CyberSource EMEA     Published Date: May 04, 2018
Digital technology is creating change at a pace never seen before. Customers now expect speed, ease, choice and a personalised service. It makes customer experience key to success. And it sets merchants a challenge. To survive, and thrive, businesses need to stay agile in everything they do –including how they manage fraud. As the people who set the strategy that determines if an order is accepted or not, fraud teams have a pivotal role to play in improving customer experience and reducing risk. This makes fraud management more than a back-office utility. It’s a way to differentiate your business and achieve a competitive advantage. This is the question we put to three specialists from CyberSource – as well as Chris Monk from digital literacy agency Decoded. This report reflects their expert opinion, and explores: • The changing landscape for businesses. • The key challenges for fraud teams. • How to develop an agile fraud solution
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     CyberSource EMEA
By: CA Technologies EMEA     Published Date: Apr 10, 2018
L'importanza di rapidità e agility. Oggi tutti i business subiscono l'effetto dirompente di upstart digitali, che individuano nuovi modi per soddisfare nuovi requisiti di mercato battendo sul tempo aziende più affermate. Pur potendo contare su team IT di talento e anni di vantaggio nel contesto dell'architettura e dello sviluppo, rimane difficile rispondere a queste sfide utilizzando modelli tradizionali di sviluppo, centrati su applicazioni software monolitiche. È semplicemente impossibile arrivare sul mercato in modo rapido quando le applicazioni devono essere mantenute, modificate e ridimensionate come un'unica entità da team di grandi dimensioni, fortemente interdipendenti.
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     CA Technologies EMEA
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