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By: Interactive Intelligence     Published Date: Apr 23, 2014
Collaboration — working together for a common goal — is an integral part of the insurance business. But today, the need to rapidly assemble teams and capitalize on human expertise to provide faster, better decisions makes collaborating all the more important. Author Mark Breading of Strategy Meets Action explains how applying collaboration technologies to specific insurance business problems is enabling insurers to realize the true promise of collaborating for a competitive advantage.
Tags : collaboration, insurance, interactive intelligence, communications, contact center, business process, collaboration technology, customer experience/engagement
     Interactive Intelligence
By: Keynote     Published Date: Apr 23, 2014
In the world of digital interactions, the margin between success and disengagement or abandonment is measured in milliseconds. With the exploding adoption of advanced smartphones and tablets, you need a mobile-first approach to engaging with customers and employees. And as your mobile initiatives are delivered at increasingly rapid rates, the quality and reliability of the mobile apps, mobile web and connected services that support them has become critically important. For the technology teams delivering customer and employee services in the mobile channel, it is important to understand that performance monitoring solutions which work for the desktop cannot be simply applied to mobile. Managing the mobile end user experience requires an understanding of the challenges posed by the complexities of the mobile environment. This paper will reveal the 4 pillars of mobile performance, plus offer strategies for accurately monitoring mobile end user experience so you can continuously improve.
Tags : mobile application monitoring, mobile application monitoring system, mobile app performance, mobile application performance, app monitoring, monitor mobile applications, web performance monitoring tools, performance monitoring
     Keynote
By: IBM     Published Date: Apr 22, 2014
CMOs and their marketing teams are squarely in the spotlight as organizations look to them to chart a course across today’s turbulent landscape. The pressure is intense, the scope of the challenge unprecedented.
Tags : ibm, marketing, marketing strategy, marketing performance, digital marketing, smarter commerce, profitability, customer
     IBM
By: Oracle     Published Date: Apr 22, 2014
Nucleus Research examines new technologies and tools that are improving sales managers’ ability to measure and enhance the performance of their sales teams.
Tags : sales performance, sales management, crm, nucleus, coaching, motivation, oracle
     Oracle
By: IBM     Published Date: Apr 16, 2014
Instead of only managing projects, organizations do need to manage value! "Doing the right things" and "doing things right" are the essential ingredients for successful software and systems delivery. Unfortunately, with distributed delivery spanning multiple disciplines, geographies and time zones, many organizations struggle with teams working in silos, broken lines of communication, lack of collaboration, inadequate traceability, and poor project visibility. This often results in organizations "doing the wrong things" and "doing things wrong", with associated higher costs, project delays and lower quality.
Tags : ibm, software, systems, systems delivery, distributed delivery, collaboration, visibility, traceability
     IBM
By: IBM     Published Date: Apr 15, 2014
Confused by all the agile advice? Relax! With Agile for Dummies by your side you'll learn the fundamentals of agile and how to increase the productivity of your software teams while enabling them to produce higher-quality solutions that better fulfill customer needs much faster.
Tags : ibm, agile, software, software development, scale, agile teams, solutions, productivity
     IBM
By: Jive     Published Date: Apr 10, 2014
It's time to revolutionize marketing team productivity with social business technology. Improving cross-functional collaboration is the new marketing mandate, and social business is the enabler, allowing marketing teams to drive more leads, increase sales, and cut operational costs. Learn how to drive real business results with social business technology.
Tags : reachmail, enterprise social collaboration, customer service, connectivity, results, best practices, crm & customer care
     Jive
By: Windstream     Published Date: Mar 26, 2014
Whether you supply the devices or support a BYOD approach, Unified Communications (UC) makes it easier for your mobile workforce to stay connected.
Tags : windstream, byod, unified communications, mobile workers, telecommuters, connection, collaboration
     Windstream
By: EMC Corporation     Published Date: Mar 20, 2014
New security threats demand a new approach to security management. Security teams need a security analytics architecture that can handle a much greater volume and wider scope of data than at present.
Tags : emc, big data, incident response, malware detection, security journey, reduce risk, improve security, budget constraints
     EMC Corporation
By: Oracle     Published Date: Mar 18, 2014
Dramatic shifts in workplace norms as a result of remote sales teams are now a reality, as field-based personnel perform so many vital selling and strategic account management business functions, more effectively armed with tablets than ever before. Aberdeen research conducted for Sales Performance Management 2012: How the Best-in-Class Optimize the Front Line to Grow the Bottom Line (December 2011), shows that 60% of companies’ sales team members are primarily remote workers. Indeed, in Aberdeen research for Mobile HCM: Workforce and Talent Management on the Move (June 2010), 57% of respondents who track the impact of their mobile recruiting efforts report improved quality and/or size of their talent pool as a result of their work. Does attracting and retaining a quality sales force thus require corporate technologies and processes that are influenced by consumer trends and cultural sea changes? Moreover, are there benefits to enterprises that enable their sales team to work remotely?
Tags : oracle, data management, account management, sales performance management, remote workers, sales research, workplace shifts, sales strategy
     Oracle
By: Oracle     Published Date: Mar 18, 2014
Customer relationship management (CRM) deployments are most effective when they legitimately support all three words that make up the acronym itself. Customers of the modern business-to-business (B2B) enterprise benefit when they purchase goods and services from companies who are focused on the buyer’s experience. Internal relationships within the selling organization are more effectively maintained when all customer-facing stakeholders have access to the rich data contained in a well-maintained CRM. And the management of the enterprise providing solutions can run their business like a finely-tuned machine when the maximum levels of visibility into customers and accounts are clear and accurate. This Research Brief combines research from a number of Aberdeen Sales Effectiveness research data sets, to create a holistic view of the most effectively deployed CRM systems.
Tags : oracle, customer relationship management, crm, b2b, internal relationships, sales effectiveness, sales teams, sales strategy
     Oracle
By: Oracle     Published Date: Mar 18, 2014
Recent Aberdeen research conducted for Motivate, Incent, Compensate, Enable: Sales Performance Management Best Practices (January 2013) reveals a number of specific best practices that sales leaders — and their vital sales operations support teams — can adopt, in order to create more opportunity for them to achieve Best-in-Class performance. This Research Brief isolates a number of core competencies and technology enablers that are proven paths to superior corporate and sales-specific results.
Tags : oracle, sales management, sales performance, best practices, sales teams, sales operations, technology enablers, pace
     Oracle
By: Arbor     Published Date: Mar 13, 2014
In this white paper, we’ll examine how the Pravail® portfolio from Arbor Networks can empower your network operations and security teams to more efficiently help protect the integrity and availability of your enterprise network against advanced attacks.
Tags : arbor, arbor networks, enterprise network, global attack, connecting workforces, internal operations, growing revenue, retaining customers
     Arbor
By: Marketo     Published Date: Mar 13, 2014
In order for enterprise companies to be successful in today’s economy, sales and marketing teams must be aligned. Both departments must come together to develop strategies, processes and best practices to pave the foundation for collaboration. Understanding what marketing will provide and what to expect from sales is the first step. Use this playbook to begin your aligned lead generation efforts today.
Tags : marketo, sales, marketing, collaboration, sales tactics, lead generation, revenue success, team integration
     Marketo
By: IBM     Published Date: Mar 12, 2014
Businesses that build strong analytically oriented teams, adopt new ways to use information and take advantage of the power of the cloud can jump ahead of their competition.
Tags : ibm, business analytics, cloud, cloud analytics, cloud platform, data, trends, ibm smartcloud
     IBM
By: Marketo     Published Date: Mar 11, 2014
In order for enterprise companies to be successful in today’s economy, sales and marketing teams must be aligned. Both departments must come together to develop strategies, processes and best practices to pave the foundation for collaboration. Understanding what marketing will provide and what to expect from sales is the first step. Use this playbook to begin your aligned lead generation efforts today.
Tags : marketo, sales, marketing, collaboration, sales tactics, lead generation, revenue success, team integration
     Marketo
By: AtTask EMEA     Published Date: Mar 11, 2014
Work chaos is the fiend that plagues enterprise teams. It emerges as a result of serious work mismanagement and can take a variety of forms. Understand the mismanagement and how to slay your work chaos dragons for good.
Tags : enterprise, efficiency, disconnection, chaos, management, best practices, technology
     AtTask EMEA
By: FireEye     Published Date: Mar 05, 2014
Whether they work for an up-and-coming startup or an industry giant, security response teams are under siege as never before. Today's cyber attacks are sophisticated, relentless, and devastating, costing U.S. businesses $8.9 million a year each on average. Attacking in multiple stages across multiple vectors, advanced persistent threats (APTs) and other sophisticated attacks easily evade signature-based detection and other traditional defenses. Thiswhite paper describes: The 10 most common mistakes, strategic and technical, that incident response teams make; The effect of these mistakes and how to avoid them with a well-defined incident response plan.
Tags : fireeye, persistent threats, advanced attacks, multi-vector, multi-stage nature, combatting advanced attacks, cohesive threat vectors, correlated threat vectors
     FireEye
By: FireEye     Published Date: Feb 28, 2014
If I were to boil down these survey results to a single sentence, it would be this: To keep pace with today’s advanced threats, incident response teams need tools and techniques that give them greater speed, accuracy and insight.
Tags : fireeye, incident response, greater speed, greater accuracy, advanced threats, response teams, detect malware, persistent threats
     FireEye
By: Oracle     Published Date: Feb 26, 2014
This white paper offers a brief overview of how organizations can make best use of social data by implementing a framework to integrate social data with other enterprise and public or curated data. This framework provides a platform for uncovering new insights that can be fed into business intelligence and customer-experience-management systems in near real time to help marketing, sales, service, and commerce teams accelerate decision-making and create long-term, profitable customer relationships.
Tags : oracle, srm, social, social data, enterprise, business intelligence, customer experience management, customer experience
     Oracle
By: LifeSize, a division of Logitech     Published Date: Feb 20, 2014
In today’s globalized business environment, the need to build strong relationships with partners, suppliers, internal teams, investors and customers is more important than ever. High-quality video conferencing solutions enable you to communicate as effectively as actually being there in person, helping you to build the engaging relationships needed for success in business.
Tags : lifesize, video conferencing, conferencing, high-quality video conferencing, telecommunications, video, infrastructure
     LifeSize, a division of Logitech
By: join.me     Published Date: Jan 29, 2014
Built on the results of an annual survey of Internet shoppers worldwide, the 2013 Live Chat Effectiveness report outlines Internet shopper communication and purchasing behavior and preferences. The report includes findings specific to live chat technology, as well as other engagement channels, such as phone, email and social media. In this year’s report, we explore how Internet shoppers use these various channels to inform purchase decisions and seek help from customer service. Readers will learn the channels that shoppers prefer in given scenarios and how to prepare their teams for optimal engagement.
Tags : live chat report, social media, purchasing behavior, logmein, internet shoppers, optimal engagement, crm solutions/software
     join.me
By: Invoca     Published Date: Jan 21, 2014
In the rush to digital, B2B marketers have ignored a crucial element that salespeople and buyers need: direct human interaction. Sales teams know that calls close customers, and 97% of B2B technology buyers want direct interactions with the provider during the research and purchase process. So why have we left voice conversations behind? In order to get more sales qualified leads and master marketing automation in a multichannel world, we need to bring back human engagement. Join Invoca and guest Forrester Analyst Lori Wizdo as they examine:
Tags : b2b marketing automation, marketing automation, customer lifecycle, b2b buyers, b2b technology buyers, inbound calls, crm solutions/software, customer experience/engagement
     Invoca
By: Kapost     Published Date: Jan 16, 2014
How can you, the modern marketer, create an efficient business process that facilitates content marketing and achieves your specific goals? The answer: by planning strategic marketing campaigns, establishing streamlined processes, and organizing your team to execute initiatives in a more aligned and productive way. Bridging the content gaps in your organization helps you coordinate the efforts of your teams, but also enables you to create superior customer engagements because you’re presenting a more united front to those who consume your content. This eBook will show you how to do just that. It will describe how to execute a cohesive plan aligned with your company’s goals, organize your campaigns, and coordinate content distribution across departments and stages of the funnel.
Tags : content marketing, content strategy, content management, content planning, content distribution, marketing campaigns, marketing campaign management, content marketing platform
     Kapost
By: IBM     Published Date: Jan 10, 2014
Building an effective sales team starts with hiring the best talent and then making them productive as quickly as possible.
Tags : social collaboration, social networking, social business, communication, social media, mobile, bid data, cloud
     IBM
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