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By: Supply Chain Connect     Published Date: Apr 24, 2008
Whether you are an electrical supplies wholesaler or a manufacturer of oilfield equipment, the challenge is the same: Are you maximizing your margins by keeping your administrative processes as streamlined as possible? Or, are you wasting time and money by supporting paper-intensive processes to handle quotes, orders, ship notices, receipt documents and invoices?
Tags : scm, edi, erp, scc, supply chain, supply chain connect, electronic data, enterprise resource planning
     Supply Chain Connect
By: Quocirca     Published Date: Apr 15, 2008
Voice and data communications are taking up an increasing amount of organizations’ budgets as more information is shared between and across more businesses. Person to person contact now includes richer media, more participants and is becoming increasingly mobile. Historically, telecoms expense management has focused on the mechanistic processing of bills, payment and costs of individual items.
Tags : communication, communications, expense, cost, quocirca
     Quocirca
By: Easynet     Published Date: Mar 26, 2008
With demand for freight transportation services continuing to grow faster than GDP growth in Europe, the logistics industry has structured itself around the provision of very specific value-added services beyond just transportation. Many logistics companies are vying to capture new opportunities in the area of value-added services. Find out how in this IDC paper.
Tags : information management, voice over ip, vpn, business process management, logistics, managed networks, voip, bpm
     Easynet
By: Clarus Systems     Published Date: Mar 18, 2008
The recent momentum of Unified Communications (UC) and the disruptive enabling technology of IP Telephony have created a convergence between Voice Engineering and IT departments that is unprecedented - even since the advent of computer telephony integration. However, despite rapid and significant advances within these technologies, many enterprises, even the early adopters, have not fully embraced the alignment of these two worlds.
Tags : itil, clarus systems, ipt, ip telephony, unified communications, cisco, callmanager, best practices
     Clarus Systems
By: Clarus Systems     Published Date: Mar 18, 2008
In this document, you'll learn to enable the successful execution and completion of IPT Deployment projects through a standardized set of processes and methodologies based upon Information Technology Infrastructure Library (ITIL) standards.
Tags : itil, clarus systems, ipt, ip telephony, unified communications, cisco, callmanager, best practices
     Clarus Systems
By: Clarus Systems     Published Date: Mar 18, 2008
Clarus Systems, Inc. answers the demands of the market by providing enterprises, systems integrators and managed service providers with scaleable IP Communications solutions that maximize ongoing operations and ensure increased end user confidence and efficiency. Learn more about Clarus Systems and how they can help your business in this data sheet.
Tags : itil, clarus systems, ipt, ip telephony, unified communications, cisco, callmanager, best practices
     Clarus Systems
By: Clarus Systems     Published Date: Mar 18, 2008
Enterprise networks are going through massive change, and the convergence of voice and data including Communication deployments, upgrades, transformations and ongoing management remain a top priority. According industry analysts at Aberdeen Group, 61% are planning for Communications in the next two years. In order to get the most from their Unified Communications investment at the time of deployment and beyond, enterprises must leverage both active testing and configuration analysis techniques to certify and validate that environments are configured as designed.
Tags : itil, clarus systems, ipt, ip telephony, unified communications, cisco, callmanager, best practices
     Clarus Systems
By: Clarus Systems     Published Date: Mar 18, 2008
Accessible through a web-based, interactive dashboard, the latest version of the ClarusIPC Plus+ solution integrates performance management capabilities that create real-world "What-if" scenarios to predict capacity issues before they have a chance to impact end users. By monitoring KPI's such as server health, gateway capacity, media resources and device registration, you consistently maintain the ability to estimate future bandwidth needs.
Tags : itil, clarus systems, ipt, ip telephony, unified communications, cisco, callmanager, best practices
     Clarus Systems
By: Clarus Systems     Published Date: Mar 18, 2008
In today’s global marketplace, you rely on your IP telephony environment to unite employees who work remotely, in a branch, or at the office headquarters by providing seamless, effective communications. Whether at the time of deployment, during an upgrade, or through an operational review, validating these environments to function properly and meet user expectations is critical.
Tags : itil, clarus systems, ipt, ip telephony, unified communications, cisco, callmanager, best practices
     Clarus Systems
By: Clarus Systems     Published Date: Mar 18, 2008
Clarus Systems, Inc. has collaborated with IQ Services to deliver technology independent testing solutions that enhance end-to-end voice process lifecycle management within the contact center. The goal is to ensure a positive customer experience by incorporating voice testing and monitoring into every step of your contact center's life cycle - resulting in confidence that your solution works as designed.
Tags : itil, clarus systems, ipt, ip telephony, unified communications, cisco, callmanager, best practices
     Clarus Systems
By: iPerceptions     Published Date: Mar 18, 2008
A response to Chapter 5 (Why Satisfaction Surveys Fail), of Fred Reicheld's "The Ultimate Question", this white paper clearly illustrates the importance of tuning into the voice of the customer.
Tags : survey, surveys, poll, polls, polling, customer, iperceptions, marketing software
     iPerceptions
By: TamoSoft     Published Date: Feb 14, 2008
This white paper covers the VoIP basics, deployment and usage of a VoIP solution over both wireless (Wi-Fi) and wired (Ethernet) network infrastructures, guidelines on efficient monitoring and analyzing VoIP network traffic, troubleshooting various VoIP problems, etc.
Tags : voip, wifi, voip deployment, voip monitoring, voip network, ip network, ip telephony, voice over ip
     TamoSoft
By: APC     Published Date: Feb 07, 2008
Voice Over IP (VoIP) deployments can cause unexpected or unplanned power and cooling requirements in wiring closets and wiring rooms. Most wiring closets do not have uninterruptible power available, and they do not provide the ventilation or cooling required to prevent equipment overheating. Understanding the unique cooling and powering needs of VoIP equipment allows planning for a successful and cost effective VoIP deployment. This paper explains how to plan for VoIP power and cooling needs, and describes simple, fast, reliable, and cost effective strategies for upgrading old facilities and building new facilities.
Tags : apc, voip, power, cooling, pbx, communication, wiring, heating
     APC
By: Aerohive     Published Date: Feb 06, 2008
Yesterday’s fat access points and legacy wireless LANs typically can’t handle mission-critical, real-time applications, nor do they have a migration path to 802.11n. Aerohive Networks has developed a new controller-less architecture that provides an innovative way to handle tomorrow’s wireless challenges – like voice over WLAN and migrating to 802.11n – without costing you a fortune. This paper discusses the benefits of this approach and the key underlying technologies of cooperative control, including best path forwarding and policy enforcement at the edge.
Tags : business, roi, tco, wireless lan, enterprise wireless, economics, cooperative control, aerohive
     Aerohive
By: Vendor Guru     Published Date: Jan 16, 2008
Small businesses are faced with a difficult task when it comes to selecting or upgrading their telecommunications system. Very often, companies will conduct research based on their current size and where they project they will be in a year.
Tags : voip, ip telephony, voice over ip, small business, soho, vonage, packet 8, vendor guru
     Vendor Guru
By: Vendor Guru     Published Date: Jan 04, 2008
Today, companies can prosper from a wide range of computer telephony integration (CTI) solutions. CTI is the full integration of voice and data systems. The convergence of computer systems with call center operations adds increased scalability and muscle to existing business operations.
Tags : contact center, call center, call center management, call center improvements, call center productivity, productivity, vendor guru, vendor guru telephony
     Vendor Guru
By: Vendor Guru     Published Date: Jan 04, 2008
Your organization, like most others, is probably searching for ways to improve the capability of its telephone system or replace it altogether. And given the number and variety of telephony options, organizations that fail to research their choices risk investing in a system that fails to meet their needs. However, bad IP telephony isn’t inevitable. Read this white paper to read success stories and best practices to keep your company on the right track.
Tags : pbx, ippbx, ip pbx, voip, voip, voice over ip, phone, phone system
     Vendor Guru
By: Vendor Guru     Published Date: Jan 04, 2008
This white paper provides an overview of the basic elements to look for when buying a phone system. It surveysthe landscape of enterprise telephony today: the features available, the pros and cons of traditional and VoIPsystems, and the adaptability of new generation equipment to rapidly changing business needs.
Tags : pbx, ippbx, ip pbx, voip, voip, voice over ip, phone, phone system
     Vendor Guru
By: Vendor Guru     Published Date: Jan 04, 2008
Profound developments in business telephony have left some small businesses reeling under perceptions of a steep learning curve for expensive new products. But there’s no reason to be left behind. Affordability is the hallmark of the new generation in business telephony, thanks to hosted IP and other networked solutions. Is your business applying the new technology to best advantage?
Tags : ip pbx, pbx, acd, predictive dialing, automatic call distribution, voicemail, business communications, voice mail
     Vendor Guru
By: mindSHIFT     Published Date: Nov 29, 2007
What are the key selection criteria to consider when your small or medium-sized business is evaluating VoIP?
Tags : voice over ip, voip, ip networks, small business network, soho, soho network, ip telephony, buyers guide
     mindSHIFT
By: mindSHIFT     Published Date: Nov 29, 2007
Will Voice over IP technology provide business-class security and reliability you expect in your phone system?
Tags : voip, voice over ip, vonage, communication, phone, phone system, long distance provider, phone service provider
     mindSHIFT
By: WiChorus     Published Date: Nov 05, 2007
Rising demand for multimedia applications and mobile usage requires new paradigm to shift voice-oriented cellular architecture into data-oriented networks in order to serve bandwidth hungry packet based applications which include but not limited to multimedia gaming, mobiTV, streaming media, P2P, etc. Data oriented network requires 20-fold fatter air link and backhaul as compared to typical voice communication.
Tags : wimax, access controller, asn-gw, gateway, base station, ofdma, edge router, farpoint group
     WiChorus
By: Motorola     Published Date: Oct 30, 2007
For many wireless broadband network operators, the term "unlicensed reliability" is seen as an oxymoron. For many, the idea of building a high-speed network in the unlicensed band isn't a good one. A great deal has been said about crowded frequencies, self-interference and costly network rips. About how microwaving popcorn can cause interference. About disgruntled and perplexed customers. And ex-customers.
Tags : wireless, broadband, broadband spectrum, wireless infrastructure, wlan, wisp, cwisp, wimax
     Motorola
By: WiChorus     Published Date: Oct 12, 2007
Wireless technologies are migrating from complex hierarchical voice-oriented architectures to flatter, low latency, all-IP based designs – reducing cost and complexity for service providers while efficiently supporting real time IP services. Coupled with this trend is the migration to higher performance OFDMA air links with MIMO and AAS, providing much greater bandwidth with improved interference characteristics.
Tags : wimax, access controller, asn-gw, gateway, base station, ofdma, edge router, farpoint group
     WiChorus
By: Visualware     Published Date: Sep 21, 2007
It is important to measure the actual data flow of a connection to get a meaningful picture of connection throughput. See how MySpeed measures and reports data transfers, and helps identify performance impacted by network congestion and traffic control.
Tags : network traffic, traffic, traffic management, network management, network performance, congestion, network congestion, visual ware
     Visualware
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