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By: Genesys     Published Date: Oct 16, 2013
Earlier this year, Gartner released the 2013 Magic Quadrant for Call Center Infrastructure, an annual report that analyzes call center infrastructure vendors for completeness of vision and ability to execute. Explore and compare contact center solutions from today's top vendors and decide which solution is right for you. This is the fifth consecutive year that Genesys has been named a worldwide Leader for Contact Center Infrastructure. The Genesys Customer Engagement platform (referred to as the Customer Interaction Management or ‘CIM’ platform in the report), is the industry’s most complete platform on which companies can deploy an all-in-one, end-to-end scalable contact center Get the 2013 Gartner Magic Quadrant for Contact Center Infrastructure now!
Tags : contact centers, business value, functions, applications, inbound, outbound calling, social media analytics, integration tools
     Genesys
By: Aruba Networks     Published Date: Sep 18, 2013
In this whitepaper Gartner evaluates a variety of networking vendors providing access layer connectivity. Vendors must have an end-to-end hardware solution, but increasingly, vendor differentiation centers on network services, including guest access, onboarding, security and management tools. Read this whitepaper for more information.
Tags : wireless lan, infrastructure, hardware solution, network services, security, technology, best practices
     Aruba Networks
By: Genesys     Published Date: Jun 06, 2017
Interactive Intelligence, a Genesys company, Named a Leader 2 years in a Row
Tags : gartner report, magic quadrant, genesys, contact centers, contact center as a service, cloud contact center solutions, cloud soulutions
     Genesys
By: HP     Published Date: May 05, 2014
Discover, map, and optimize assets to streamline global data centers, speed audits, slash costs: Using HP’s Business Services Management portfolio, GE Capital has realized an $8 million annual savings through data center consolidation. Find out how they addressed their key IT challenges of data center simplification, asset management and capacity management. GE Capital is the financial services unit of the American conglomerate General Electric. GE Capital provides commercial lending and leasing, as well as a range of financial services.
Tags : bsm, business service management, ddma, discovery and dependency mapping, it operations group, it performance suite, it case study, ge capital
     HP
By: Genesys     Published Date: Jul 19, 2017
Contact Center Interaction Management for Midsize AND Large Contact Centers
Tags : genesys, contact center infrastructure, cci, contact center engagement, cec
     Genesys
By: IBM     Published Date: Apr 23, 2008
Data center managers are finding that high-density equipment causes problems such as hotspots and rising cooling costs. In this video, IBM explains how to address green technology issues by getting more out of existing facilities, and then describes an IBM solution that can greatly reduce the energy and power consumption of your data center.
Tags : mobile measurement, cooling, cool, data center, heat, power, energy efficiency, ibm
     IBM
By: SecureAuth     Published Date: Aug 08, 2017
Office 365 has eclipsed all other cloud applications to emerge as the most widely used enterprise cloud service by user count. It’s easy to understand why: With Office 365, organizations no longer have to pay for hardware or resources to manage software in their own data centers, and their users always have the latest versions of applications. But Office 365 comes with significant security concerns, especially as organizations store more and more sensitive and business-critical data there. One study reports that virtually every organization experiences at least one cloud-based threat each month — and the average has soared to nearly 6 incidents every week. What can organizations do to protect their Office 365 environments? Read the white paper to learn.
Tags : 
     SecureAuth
By: Oracle     Published Date: Sep 11, 2012
In seven simple steps, eBusiness, Customer Experience and Contact Center professionals can right channel online customer service inquiries, boosting sales and customer satisfaction while reducing customer service costs.
Tags : customer interactions, right channeling, contact centers, channeling strategies
     Oracle
By: Cisco     Published Date: Jul 11, 2016
The Cisco Nexus® 9000 Series Switches product family makes the next generation of data center switching accessible to customers of any size. This white paper is intended for commercial customers new to Cisco Nexus 9000 Series Switches who are curious how the switches might be feasibly deployed in their data centers. This white paper highlights the benefits of Cisco Nexus 9000 Series Switches, outlines several designs suitable for small-to-midsize customer deployments, discusses integration with existing networks, and walks through a topology validated by Cisco for Cisco Nexus 9000 Series Switches, complete with configuration examples.
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     Cisco
By: Platform Computing     Published Date: Dec 11, 2008
Studies show that data centers are doubling their total power consumption every 5 years.  But have most data centers optimized their energy consumption with the current available solutions? Platform Computing knows there is room in data centers to reduce energy costs by 10-30%. This paper describes strategies for dynamically managing the energy consumption to achieve similar results.
Tags : platform computing, high performance computing, power & cool servers, data centers, blade technology, system management, green strategies, storage
     Platform Computing
By: Layered Tech, Inc.     Published Date: Dec 16, 2010
Layered Tech's engineers created a customized package of virtual private data centers (VPDCs), managed services and disaster recovery solutions that support KANA's clients, large and small. Layered Tech tailored the architecture to meet the highest enterprise security requirements, as well as ensuring that each KANA client can deploy applications that scale to ongoing volume fluctuations.
Tags : layered tech, kana, virtual private data center, enterprise security, vpdc, disaster recovery, customer interaction
     Layered Tech, Inc.
By: IBM     Published Date: Jan 13, 2017
As traditional network perimeters surrounding data centers dissolve, agencies face enormous difficulties fending off attacks using a patchwork of traditional security tools to protect classified or personally identifiable information (PII). Time and again, traditional security practices have proven porous and/or unsustainable. Read this i360Gov Book to understand the importance of: - Transforming federal fortifications into intelligence-driven defense - Intensifying focus on cyber intelligence -Needing a well trained cybersecurity force
Tags : ibm, analytics, government, public sector, security, cyber threat, cyber threat analysis, risk
     IBM
By: Hewlett Packard Enterprise     Published Date: May 11, 2018
Pour une entreprise type, le volume de données devant être gérées et protégées augmente d'environ 40 % par an. Ajoutez à cela les exigences de performances des nouvelles applications, de temps de réponse instantanés, de disponibilité continue et d'accès en tout lieu et en tout temps. Avec de telles exigences, les responsables des datacenters sont confrontés à des défis de stockage qui ne peuvent pas être relevés à l'aide de technologies de disques rotatifs traditionnelles.
Tags : 
     Hewlett Packard Enterprise
By: Concur Technologies     Published Date: Oct 01, 2015
Founded in 1968, Nashville-based HCA is the largest hospital system in the world, with 165 locally managed hospitals and 115 freestanding surgery centers in 20 states, China and England. Since its inception, HCA’s focus has always been centered on patient care, with an ongoing mission to deliver high-quality, cost-e?ective healthcare in the communities it serves.
Tags : travel and expense processing, patient care, high-quality cost-effective healthcare
     Concur Technologies
By: Group M_IBM Q2'19     Published Date: May 28, 2019
In our always-on, always-connected world, healthcare consumers expect instant access to customer service, not just from 9 AM to 5 PM. It’s often no longer good enough for health plans to staff call centers during standard business hours. Members today typically want to be able to log in and help themselves to the answers they need from self-service channels whenever they want — and they want the experience to be highly personal. One contact center benchmark study (see next page) revealed self-service channels can be a win-win for both businesses and consumers.1 When done well, self-service solutions can help businesses improve customer satisfaction while reducing costs. And consumers appreciate the convenience of getting answers quickly and efficiently.
Tags : 
     Group M_IBM Q2'19
By: Texas Memory Systems     Published Date: Feb 25, 2012
For data centers looking to get the maximum performance from Flash-based storage supporting their virtual infrastructure, the RamSan-720 should be given strong consideration.
Tags : ramsan-720, integrated ssd, ssd, virtual server, infrastructure, desktop infrastructure, server virtualization, desktop virtualization
     Texas Memory Systems
By: Dell Storage     Published Date: Aug 14, 2012
The importance of healthcare providers to assure their patients the utmost security, confidentiality and integrity of their sensitive information cannot be understated. This means being HIPAA compliant within every aspect of their practice, with a particular emphasis on the components of their healthcare IT infrastructure This white paper described elements and best practices of a HIPAA compliant data center. This comprehensive guide spans the administrative, physical, and technical safeguards of the HIPAA Security rule from the physical security and environmental controls necessary of the facility itself, to the requirements needed between a Covered Entity (CE) and the data center provider when outsourcing. Detailing both the benefits and risks of a third-party partnership, this white paper provides answers to key questions such as what exactly makes a data center HIPAA compliant, what to look for when choosing a service provider to work with, and why a Business Associate Agreement (BAA) is important for establishing accountability with these partners.
Tags : hipaa, compliant, data, center, centers, healthcare, providers, assure
     Dell Storage
By: Online Tech     Published Date: Aug 16, 2012
This white paper explores the impact of HITECH and HIPAA on data centers.
Tags : online tech, hippa, hitech, business associate agreement, healthcare
     Online Tech
By: APC by Schneider Electric     Published Date: Feb 15, 2011
This paper examines both methodologies and highlights the reasons why hot-aisle containment emerges as the preferred best practice.
Tags : apc by schneider electric, data center, hot-aisle containment, cooling system
     APC by Schneider Electric
By: Equinix     Published Date: Oct 27, 2014
The businesses that thrive amid fluctuating technology demands are not only keeping a finger on the pulse of current trends, they have the infrastructure in place to handle whatever changes might come. And they’re doing so by treating their data centers as a strategic asset—a hub from which providers and performance can all stem. Are you ready for what’s next? According to analyst forecasts and IT executives, the five key trends affecting our state of technology are mobility, consumer technology, cloud services, hyperdigitization and globalization. In the following pages, you’ll learn how these bgtrends are affecting current networks, and why a strategic data center is key to not only surviving, but thriving, today and in the future.
Tags : data center, enterprise, cloud, experience, hybrid, performance, strategy, interconnectivity
     Equinix
By: AWS     Published Date: Nov 07, 2018
Enterprises seeking the security and performance capabilities of establishing their own private network are often turned away by the high cost and technical expertise required. AT&T NetBond® for Cloud helps establish private, dynamic connectivity from on-premises data centers to Amazon Web Services (AWS) in as little as 2-3 days. Aira, a customer focused on augmented reality, has leveraged the global connectivity capabilities of AT&T NetBond® to connect low vision or blind smart glasses users with a network of agents to guide the visually impaired through everyday tasks such as interpreting prescriptions. Download this case study with AT&T, Aira, and AWS to learn how AT&T NetBond® can accelerate your journey to the cloud, improve ROI and secure your applications. Join our webinar to learn - Why Aira chose AT&T NetBond® to establish a global network connecting smart glasses to trained, professional agents - Best practices for quickly shifting network capacity to meet changing demands
Tags : 
     AWS
By: Alibaba Cloud SEA     Published Date: Mar 11, 2019
Many businesses are adopting a multi-cloud infrastructure. However, managing data and communication between multiple cloud environments is often challenging and complex. Therefore, companies often try to find a technical partner that can help them. Companies with on-premise data centers need some type of interconnect to access their products and services hosted on the cloud. The traditional Virtual Private Network (VPN) connection method usually can’t meet enterprise speed,stability, security, and compliance requirements.This whitepaper describes the challenges that companies face when building dedicated connections between different cloud environments and how Alibaba Cloud’s Express Connect is the perfect solution for them
Tags : data center, cloud computing, networking, security, china, global expansion
     Alibaba Cloud SEA
By: Sponsored by HP and Intel® Xeon® processors     Published Date: May 07, 2012
This paper examines enterprise adoption of blade servers in the US, UK and China; the benefits of blade server use; and the connection between enterprise data center management and agility goals and blade server use.
Tags : cloud, cloud computing, planning, intel, data center, unified networking, scaled-out storage, server pools
     Sponsored by HP and Intel® Xeon® processors
By: CA Technologies     Published Date: Aug 26, 2016
Virtualization and cloud computing adoption are elevating the importance and complexity of an age-old problem: effectively managing and protecting passwords for privileged accounts.
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     CA Technologies
By: CA Technologies     Published Date: Jun 01, 2018
Managing and protecting privileged credentials is essential to reducing risk and addressing compliance requirements. Organizations need to evaluate privileged password management solutions for the depth of controls, scope of coverage and degree of cloud alignment they provide. CA Privileged Access Manager delivers against all three of these dimensions, providing a next-generation solution for privileged credential management that drives IT risk reduction, improves operational efficiency and protects an organization’s investment by supporting traditional, virtualized and hybrid-cloud infrastructure alike.
Tags : 
     CA Technologies
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