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By: Plantronics     Published Date: Mar 09, 2015
This whitepaper gives you the key 10 steps will provide you with a framework for planning, deploying and enhancing the audio element of your communications strategies.
Tags : voice tools, communications tools, communications strategies, unified communications, uc devices, communication platform
     Plantronics
By: Cisco     Published Date: Aug 27, 2015
Magic Quadrant report looking specifically at on-premises unified communications requirements for midsize organizations with 100 to 999 employees.
Tags : unified communications, midsize enterprise, uc solutions, productivity, business process, enterprise communications methods, integrated application, collaboration application
     Cisco
By: Cisco     Published Date: Apr 19, 2016
Golin brings account teams, clients, and their best ideas together in one place with the Cisco Spark application.
Tags : cisco webex, global communications, golin, client experience, client servicing, best practices, teamwork, collaboration tools
     Cisco
By: Riverbed     Published Date: Nov 02, 2016
When apps run efficiently, employees are more likely to use them. The promise of unified communications (UC) is that it is supposed to increase efficiencies and make internal operations more seamless. But that only happens when it’s working properly. According to Robin Gareiss, president and founder of Nemertes Research, “Companies devote 33% more IT staff to managing IP telephony and 31% more to UC when they don’t use monitoring tools. The tools are instrumental to identifying, isolating, and resolving performance issues—and preventing them from happening again. When apps run efficiently, employees are more likely to use them.” That’s one reason 36% more people actually use UC in large companies that use monitoring tools. Join Robin Gareiss, president and founder, Nemertes Research and David Roberts, director of product management, Riverbed, as they explore the different approaches to monitoring UC—network probes vs endpoint telemetry—and why taking a combined approach hel
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     Riverbed
By: Riverbed     Published Date: Jan 25, 2018
"When apps run efficiently, employees are more likely to use them.” The promise of unified communications (UC) is that it is supposed to increase efficiencies and make internal operations more seamless. But that only happens when it’s working properly. According to Robin Gareiss, president and founder of Nemertes Research, “Companies devote 33% more IT staff to managing IP telephony and 31% more to UC when they don’t use monitoring tools. The tools are instrumental to identifying, isolating, and resolving performance issues—and preventing them from happening again. When apps run efficiently, employees are more likely to use them.” That’s one reason 36% more people actually use UC in large companies that use monitoring tools. Join Robin Gareiss, president and founder, Nemertes Research and David Roberts, director of product management, Riverbed, as they explore the different approaches to monitoring UC—network probes vs endpoint telemetry—and why taking a combined approach helps you
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     Riverbed
By: IBM     Published Date: May 30, 2008
Unified communications and collaboration strategies can help organizations deliver a user experience that brings together communications and collaboration silos across and beyond traditional business boundaries. This paper reviews how by providing users with a single, integrated experience across both business applications and communications and collaboration tools, organizations can cultivate more dynamic and flexible business systems.
Tags : unified communication, unified communications, collaboration, lotus, lotus notes, ibm ep, ep campaign, ibm
     IBM
By: Ring Central     Published Date: Aug 28, 2013
Business of all sizes have a fundamental reliance on their communications infrastructure. We use it to interact with our colleagues, our customers, partners and suppliers and for them to communicate with us. Our ability to effectively communicate defines our capacity to conduct our business successfully. This guide is designed to help you with the considerations you should be taking when looking to implement a new communications solution. It will provide you with the tools you will need to start.
Tags : phone solution, advice and considerations, ring central, communication, business communication, corporate communication, business decisions, communications infrastructure
     Ring Central
By: NEC     Published Date: Aug 25, 2009
This is a case study which shows how Voorhees College implemented a revolutionary communications solution based around a service-orientated Unified Communications architecture from NEC to provide students, faculty and staff in five locations with software-based voice and desktop communications tools to achieve a 40 percent savings over its previous traditional telephony solution.
Tags : voorhees, nec, desktop communications, communications, service orientated, widearea network, wan, unified communications architecture
     NEC
By: Avaya     Published Date: Jan 23, 2015
This White Paper provides information on how mobile, cloud and UC make perfect business sense. When everyone works together, things get done. Decisions are made faster, actions are taken effectively, and results improve. That’s why tomorrow’s market leaders are acting now to harness the power of Unified Communications and Collaboration tools and unleash the potential of their business.
Tags : unified communications, managing uc, uc becoming more powerful and useful
     Avaya
By: Avaya     Published Date: Feb 06, 2015
This White Paper provides information on how mobile, cloud and UC make perfect business sense. When everyone works together, things get done. Decisions are made faster, actions are taken effectively, and results improve. That’s why tomorrow’s market leaders are acting now to harness the power of Unified Communications and Collaboration tools and unleash the potential of their business.
Tags : unified communications, managing uc, uc becoming more powerful and useful
     Avaya
By: Fitbit     Published Date: Mar 21, 2017
If you’re like most wellness professionals, marketing communication is your most important “side job.” From figuring out when to send emails, identifying the right methods, to designing your communications calendar – it can be a challenge. View this webinar to hear from a leading consumer marketer and learn how to harness best practices that you can use in your day-to-day role. Fitbit’s Head of Lifecycle Marketing, Steven Marjon, will show you: - Tested best practices for communications - How to set up different communications tracks for onboarding new employees - Tools and resources to gauge the effectiveness of your communications
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     Fitbit
By: Cisco     Published Date: Feb 23, 2016
Businesses must become agile and provide differentiated service as customer demands and expectations change. Moving beyond simple phone transactions, customers are taking matters into their own hands and turning to their peers, the web and social media to find answers. Contact centers play a major role in determining the customer’s perception of a company. Often seen as brand ambassadors, agents are the main interaction point for customers. It is therefore critical that they deliver personalized communications in the channels that customers prefer. Businesses should use cloud technology to add multichannel tools and support growing demand for chat, social, SMS and video
Tags : cloud computing, cisco, contact center, best practices, cloud network
     Cisco
By: Cisco     Published Date: Dec 21, 2016
Businesses must become agile and provide differentiated service as customer demands and expectations change. Moving beyond simple phone transactions, customers are taking matters into their own hands and turning to their peers, the web and social media to find answers. Contact centers play a major role in determining the customer’s perception of a company. Often seen as brand ambassadors, agents are the main interaction point for customers. It is therefore critical that they deliver personalized communications in the channels that customers prefer. Businesses should use cloud technology to add multichannel tools and support growing demand for chat, social, SMS and video. Cloud solutions allow contact centers to gain access to new technology capabilities and channels on demand with the ability to scale up quickly. They offer the best technology innovation as well as the ability to scale agents up and down as business needs change. This whitepaper provides background on cloud contact cen
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     Cisco
By: Meltwater     Published Date: Jul 29, 2015
When a brand crisis hits, your most important asset is media intelligence. But don’t wait for all hell to break loose to get up to speed on the latest tools and best practices for crisis communications in the age of social media. Get the tools you need to help spot early warning signs, stay organized, and enforce due process should a crisis hit—Download our Media Intelligence for Crisis Communications e-book today.
Tags : media monitoring, social media monitoring, media intelligence, crisis communication, crisis communication plan, crisis management, crisis preparation, crisis planning
     Meltwater
By: Genesys     Published Date: Jun 11, 2018
Don’t let your communications system hold you back. PBX systems once provided top-of-the-line business communications, but they weren’t designed to accommodate business growth and change. And cloud-based platforms have altered the landscape of business communications. Your PBX isn’t just an inconvenience, it could hurt your business. This eBook covers common problems associated with PBX systems as well as their impact on your business. Learn to identify signs of trouble in your business communications as well as key features to look for in a new system. Don’t let a fear of the unknown hold you back. Download the eBook and learn: • Key warning signs to look for in your PBX • The impact of maintaining an outdated system • How modern communication tools can benefit your business
Tags : pbx, cloud, business communications
     Genesys
By: Genesys     Published Date: Dec 20, 2018
Don’t let your communications system hold you back. PBX systems once provided top-of-the-line business communications, but they weren’t designed to accommodate business growth and change. And cloud-based platforms have altered the landscape of business communications. Your PBX isn’t just an inconvenience, it could hurt your business. This eBook covers common problems associated with PBX systems as well as their impact on your business. Learn to identify signs of trouble in your business communications as well as key features to look for in a new system. Don’t let a fear of the unknown hold you back. Download the eBook and learn: • Key warning signs to look for in your PBX • The impact of maintaining an outdated system • How modern communication tools can benefit your business
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     Genesys
By: iKnowtion     Published Date: Nov 09, 2011
Data quality is a key component for optimum customer communications programs. Find out how to determine whether you have appropriate tools in place to support current and future marketing analysis functions.
Tags : crm strategies, data quality, marketing analysis, customer communications, analytics, iknowtion
     iKnowtion
By: Gigamon     Published Date: Feb 21, 2019
Download the latest Gartner report Align NetOps and SecOps Tool Objectives with Shared Use Cases and see why your NetOps and SecOps teams need to unite. The research looks at opportunities to create a faster, more secure network by strengthening crossfunctional communications and improving toolset usage. Learn how sharing tools, skillsets, common goals and best practices can result in a higher-performance network with reduced overhead and an optimized budget with less waste.
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     Gigamon
By: GoToWebinar     Published Date: Oct 08, 2013
Whether it's a quick brainstorm on a team project or a company-wide meeting, you need to keep employees connected and engaged wherever they may be. Fully engaged employees can readily align what they do every day with where their companies are going. This brief by Jack LeMenager, business communications expert, explores how to keep your distributed workforce engaged with new collaboration tools and strategies.
Tags : business communications, jack le menager, gotowebinar, citrix, marketing, corporate communications, communications, company makeover
     GoToWebinar
By: Plantronics     Published Date: Sep 27, 2013
Devices can ‘talk amongst themselves’. Technology jargon is often confusing and complicated. And more often than not, the only people that understand the terminology are the people that coined it to begin with. For example, take the term Unified Communications (UC). If you say it a few times and really think about it, you’ll probably get a sense for what it means. But just in case you don’t, let’s break it down and talk about how it can help you.
Tags : unified communications, unified communications solutions, communications, technology, collaboration tools
     Plantronics
By: Plantronics     Published Date: Sep 17, 2014
This paper provides advice, amassed through years of experience in UC rollouts, to help you to avoid the danger of under-adoption among your workforce.
Tags : unified communications, uc platforms, uc adoption, plantronics
     Plantronics
By: IBM     Published Date: Sep 04, 2014
This IDC Technology Spotlight paper takes a look at why Email remains the primary mode of communication in business today. While there is prevalent speculation that social software and other real-time communications applications will replace email, email nevertheless remains a stalwart in business operations. In addition, as relationships across all business communication channels continue to be redefined, innovative modes and methods of communication are emerging. As a result, locating the right data and information at the right time — while still critical — becomes increasingly complex. IDC expects that organizations will use social software, such as Notes and Domino 9x Social Edition, to complement existing tools and address these business needs for the foreseeable future.
Tags : ibm, collaboration, email communication, real time communication, business communication, social software
     IBM
By: IBM     Published Date: Nov 13, 2014
This IDC Technology Spotlight paper takes a look at why Email remains the primary mode of communication in business today. While there is prevalent speculation that social software and other real-time communications applications will replace email, email nevertheless remains a stalwart in business operations. In addition, as relationships across all business communication channels continue to be redefined, innovative modes and methods of communication are emerging. As a result, locating the right data and information at the right time — while still critical — becomes increasingly complex. IDC expects that organizations will use social software, such as Notes and Domino 9x Social Edition, to complement existing tools and address these business needs for the foreseeable future.
Tags : email capabilities, integration, social software, business operations
     IBM
By: XO Communications     Published Date: Apr 13, 2015
Enterprise communications is at a critical juncture. Employees require the very best mobility and collaboration tools while IT struggles with tight budgets and lean staffing. Read this paper to learn about these looming challenges and how hosted PBX with Unified Communications can help you address these issues, paving the way for better enterprise communications.
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     XO Communications
By: XO Communications     Published Date: Apr 14, 2015
Enterprise communications is at a critical juncture. Employees require the very best mobility and collaboration tools while IT struggles with tight budgets and lean staffing. Read this paper to learn about these looming challenges and how hosted PBX with Unified Communications can help you address these issues, paving the way for better enterprise communications.
Tags : 
     XO Communications
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