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By: Zendesk     Published Date: Dec 02, 2016
The importance of agility in business is not breaking news. With the rise of technology, connectivity, and mobility, chances are that you’ve had to rework everything from logistics and operations to how you process employee payroll. Changing the way you work, and the tools you work with, extends to your customer base, too. These relationships also need to be maintained and are just as dynamic as what’s happening in-house.
Tags : retail, ecommerce, web ecommerce, customer service, customer service, global support
     Zendesk
By: Henry Jhonson     Published Date: Feb 01, 2011
In over forty pages this guide tackles every Twitter feature, tip and trick you can think of. Learn to work the interface, to Tweet from your desktop, cool Twitter bots and which people to follow.
Tags : twitter, tricks, tips, social, media, optimization, guide, whitepaper
     Henry Jhonson
By: VMware     Published Date: Dec 18, 2012
To keep up with these changing and evolving needs, IT departments need a solution that meets the needs of both the employees and IT— something not possible with a traditional PC model.
Tags : it infrastructure, cloud, applications, end user, consumerization, data center, agility, desktop
     VMware
By: CDW Vmware     Published Date: Aug 02, 2012
In today's competitive business landscape, users' needs are continuously changing. Employees want access to their data and applications anytime, anywhere, from any device. The journey to seamlessly integrate data and applications across all devices begins with desktop modernization.
Tags : modernize, desktop, data, application, access, device, seamlessly, integrate
     CDW Vmware
By: Polycom     Published Date: Jun 08, 2016
"There are many ways to take advantage of the rich set of collaboration tools provided by Microsoft Skype for Business. IT leaders should consider a cap-and-grow Skype for Business strategy and then think through how it can be leveraged as a replacement technology. Digest this white paper by leading UC analyst Zeus Kerravala for insight on the 14 best practices for a Skype for Business Enterprise Voice deployment. Enabling IM and presence first, expanding desktop applications, and more are details in this informative piece. "
Tags : business optimization, business strategy, network management, business applications, best practices, business process management, productivity
     Polycom
By: Clarus Systems     Published Date: Mar 18, 2008
In this document, you'll learn to enable the successful execution and completion of IPT Deployment projects through a standardized set of processes and methodologies based upon Information Technology Infrastructure Library (ITIL) standards.
Tags : itil, clarus systems, ipt, ip telephony, unified communications, cisco, callmanager, best practices
     Clarus Systems
By: Business-Software     Published Date: Apr 02, 2009
With help desk automation, companies can increase collaboration and information-sharing among the various departments that play a role in customer satisfaction, including customer service, product development, and quality assurance, as well as field consultants and support staff. Additionally, help desk automation can tightly integrate both internal and external support processes. Learn more today!
Tags : itil, itsm, service management, help desk, automation, customer satisfaction, loyalty, retention
     Business-Software
By: AdRoll     Published Date: Oct 29, 2014
In this guide, we’ll help you set up the most successful retargeting campaigns during the critical holiday time of year.
Tags : retargeting campaigns, consumer behavior, desktop retargeting, mobile retargeting, roi, consumer targeting, emerging marketing, customer experience/engagement
     AdRoll
By: LogMeIn     Published Date: Mar 19, 2015
Remote support technology, including remote control, desktop sharing, and web collaboration, is one of the most popular platforms used across TSIA service disciplines. Today’s remote support solutions offer much more than just remote control for PCs, their functional footprint is expanding to include support for more devices and richer analytics for trend analysis and supervisor dashboards. Remote support solutions are typically well regarded by users, consistently delivering one of the highest average satisfaction scores in TSIA’s annual Global Technology Survey. Service executives should acquaint themselves with the new features and capabilities being introduced by leading remote support platforms and find ways to leverage the capabilities beyond technical support. Field services, education services, professional services, and managed services are all increasing adoption of these tools to boost productivity and avoid on-site visits. Download this white paper to learn more.
Tags : remote support, remote technology, customer support, productivity, remote technology, crm & customer care, marketing research, sales
     LogMeIn
By: Cisco     Published Date: Dec 04, 2015
Gartner defines contact center infrastructure (CCI) as the products (equipment, software and services) needed to operate call centers for telephony support and contact centers for multichannel support. This type of infrastructure is used by customer and employee service and support centers, inbound and outbound telemarketing services, help desk services, government-operated support centers, and other types of structured communications operations.
Tags : cisco, gartner, magic quadrant, contact center, infrastructure, telephony support
     Cisco
By: VMware AirWatch     Published Date: Nov 12, 2015
VMware continues to raise the bar in business mobility. It offers the most streamlined process for deployment and management of business mobility solutions through its EUC products, and has given IT administrators the perfect set of options to efficiently manage the challenges of business mobility. The company continues to grow by bringing complete solutions that go beyond simply providing basic client or desktop monitoring services. Frost & Sullivan believes that VMware is in an ideal position to help its customers execute on their next-generation business mobility strategies; based on this analysis Frost & Sullivan recognizes VMware with the 2015 Visionary Innovation Leadership Award.
Tags : vmware, business mobility, euc products, end user computing
     VMware AirWatch
By: Citrix Systems     Published Date: Oct 07, 2014
Citrix XenDesktop is the clear choice for mobilizing Windows apps and desktops. Whether you are looking to deliver Windows apps and desktops to mobile users, reduce costs and management through desktop virtualization, or secure intellectual property, XenDesktop is the only solution able to meet all your needs from a single, easy to deploy platform. It quickly and securely delivers mobile access to individual apps or complete desktops while maintaining a high definition user experience.
Tags : mobilizing, windows, intellectual property, secure, desktops, virtualization, high definition, user experience
     Citrix Systems
By: Citrix Systems     Published Date: Apr 15, 2015
When evaluating which app and desktop virtualization solution you should adopt, it is important to start your comparison using information you can trust. Learn how 3 companies benefited from true mobility and IT efficiency with Citrix Desktop Virtualization.
Tags : citrix, desktop virtualization, vmware, efficiency, virtualization, mobile computing
     Citrix Systems
By: HP & Intel     Published Date: Sep 18, 2012
Whether your goal is to improve security, cut costs, maximize data protection, or improve worker productivity, the 3rd generation Intel® CoreT processor family is built for business and engineered for security.
Tags : intel, security management, data protection, desktop performance, desktop virtualization, security
     HP & Intel
By: Citrix Systems     Published Date: Jul 17, 2015
Never refresh your PC again.
Tags : data, cloud, operations, desktop management, energy efficiency, reduced cost, application
     Citrix Systems
By: Citrix Systems     Published Date: Sep 17, 2015
There was once a time that PC refresh cycles were an unavoidable fact of life. But desktop virtualization paired with client computing lets IT escape costly PC refresh cycles while simplifying management, security and monitoring.
Tags : refresh cycle, security, monitoring
     Citrix Systems
By: VMware     Published Date: Jul 24, 2017
The mobile-cloud era is here. It is not merely about delivering apps; it is about simplifying processes so you can accomplish more. The mobile-cloud era is redefining productivity by enabling workflows through the key foundations of identity and contextual experiences, mobile collaboration, united endpoint management and security, and windows apps and desktops. Today people work primarily from mobile sources and expect a strikingly continuous experience across all their devices, regardless of which device they select to best accomplish any given task. Once access is established, organizations are looking to transform processes to mobile so they can increase efficiency and workflows for end users, thereby driving productivity to the next level.
Tags : 
     VMware
By: GSS Infotech     Published Date: Jun 11, 2013
Organizations in the SMB segment are constantly looking at new ways to remain competitive. One path is to improve efficiency by streamline and improving core business practices.
Tags : gss infotech, service desk, smb, help desk, smb service desk function, software tools
     GSS Infotech
By: Cherwell Software     Published Date: Jun 29, 2015
Five Habits of Highly Effective Service Desk Managers.
Tags : effective, service, manager, metrics, productivity, effectiveness
     Cherwell Software
By: LogMeIn     Published Date: Mar 01, 2012
Traditional remote access and meeting tools were not designed as remote support tools for helpdesks and IT professionals. LogMeIn consults daily with helpdesk and operations managers and here's what we've learned are the top five hidden costs of using legacy tools to provide remote support.
Tags : support tools, customer support, technical support, technology, it support, service desk, help desk
     LogMeIn
By: Akamai Technologies     Published Date: Feb 23, 2017
Most enterprises are providing employees and third parties with remote access to their applications in much the same way they did 20 years ago—through VPNs, proxies, and remote desktops—but new and growing realities are forcing enterprises to take a different path. Read this whitepaper to learn five reasons why enterprises need a new access model.
Tags : enterprise, remote access, vpn, proxies, model
     Akamai Technologies
By: Akamai Technologies     Published Date: Jun 27, 2017
Today, enterprises are providing employees and third parties with remote access to their applications in much the same way they did 20 years ago – through VPNs, proxies, and remote desktops. Read this whitepaper to learn 5 key reasons why it’s time for enterprises to adopt a new remote access model.
Tags : 
     Akamai Technologies
By: Akamai Technologies     Published Date: Jun 14, 2018
"Traditional remote access technologies—like VPNs, proxies, and remote desktops—provide access in much the same way they did 20 years ago. However, new and growing business realities—like a growing mobile and distributed workforce—are forcing enterprises to take a different approach to address the complexity and security challenges that traditional access technologies present. Read 5 Reasons Enterprises Need a New Access Model to learn about the fundamental changes enterprises need to make when providing access to their private applications."
Tags : vpn, proxies, security, security breach, technology
     Akamai Technologies
By: Akamai Technologies     Published Date: Dec 11, 2018
Traditional remote access technologies—like VPNs, proxies,and remote desktops—provide access in much the same way they did 20 years ago. However, new and growing business realities—like a growing mobile and distributed workforce—are forcing enterprises to take a different approach to address the complexity and security challenges that traditional access technologies present. Read this whitepaper to learn 5 key reasons why it’s time for enterprises to adopt a new remote access model.
Tags : 
     Akamai Technologies
By: Akamai Technologies     Published Date: Mar 07, 2019
Traditional remote access technologies—like VPNs, proxies,and remote desktops—provide access in much the same way they did 20 years ago. However, new and growing business realities—like a growing mobile and distributed workforce—are forcing enterprises to take a different approach to address the complexity and security challenges that traditional access technologies present. Read this whitepaper to learn 5 key reasons why it’s time for enterprises to adopt a new remote access model.
Tags : 
     Akamai Technologies
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