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By: Interactive Intelligence     Published Date: Sep 11, 2013
The customer service contact center thrives on performance metrics. These metrics provide operational insight into the efficiency of the customer service process, including how effectively customer service representatives are performing their duties — as well as how well customers are being served. Many performance metrics are as old as the contact center industry itself and are still in widespread use today. The purpose of this paper is not to disparage existing contact center performance metrics or to suggest that these metrics no longer matter. The authors acknowledge that the metrics that matter to the reader’s contact center are the ones that make sense in that particular situation. Rather, this paper explores some of the emerging metrics that specifically acknowledge and address the changing attitudes, objectives and definition of the contemporary contact center.
Tags : contact center metrics, interactive intelligence, contact centers, industry, representatives, performance metrics, customers, customer service process
     Interactive Intelligence
By: McAfee, Inc.     Published Date: Jun 08, 2009
Learn how displaying McAfee SECURE™  trustmark showed positive results for Container & Packaging Supply, Inc. Learn more today!
Tags : container, packaging, mcafee, secure, service, roi, conversions, trustmark
     McAfee, Inc.
By: CA Technologies EMEA     Published Date: Apr 10, 2018
Una concorrenza efficace si basa sulla continuous delivery di software di qualità. Nel mondo di oggi, le applicazioni sono uno strumento indispensabile e ogni azienda deve trasformarsi in un'azienda di software, a prescindere dal settore in cui opera.
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     CA Technologies EMEA
By: Riverbed     Published Date: Mar 23, 2015
Many organizations have invested in converged infrastructure for data centers. In remote offices however, servers and storage exist as isolated islands of disparate infrastructure that require management through separate operational processes.
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     Riverbed
By: Workday Spain     Published Date: Feb 08, 2019
Cómo puede poner el poder de los analytics en tiempo real a disposición de los usuarios? Vea este vídeo para conocer las tecnologías que giran en torno a la integración de datos y analytics autoservicio, y para saber cómo utilizarlas con el fin de liderar una organización centrada en los datos.
Tags : workday, workforce technology, digital strategy
     Workday Spain
By: HERE Technologies     Published Date: May 22, 2019
Operational readiness depends on rich location data. When managing logistics and tracking high-value assets, there is no room for error and our new data-driven world demands richer, smarter advanced mapping and navigation services. The 2018 Counterpoint Research Location Ecosystems Update compared 16 location platform vendors—including Google, TomTom and Mapbox—and it named HERE the “undisputed leader” in location based services. Counterpoint recognized HERE for its integrated analytical capability and commitment to open partnerships, allowing for custom operational requirements and a truly mobile location intelligence platform. See how HERE provides the industry leading tools and expertise to process that data—streamlining the logistics supply chain, boosting responsiveness, and guaranteeing mission success.
Tags : mapping, defence, location data.
     HERE Technologies
By: CA Technologies EMEA     Published Date: Apr 10, 2018
L'importanza di rapidità e agility. Oggi tutti i business subiscono l'effetto dirompente di upstart digitali, che individuano nuovi modi per soddisfare nuovi requisiti di mercato battendo sul tempo aziende più affermate. Pur potendo contare su team IT di talento e anni di vantaggio nel contesto dell'architettura e dello sviluppo, rimane difficile rispondere a queste sfide utilizzando modelli tradizionali di sviluppo, centrati su applicazioni software monolitiche. È semplicemente impossibile arrivare sul mercato in modo rapido quando le applicazioni devono essere mantenute, modificate e ridimensionate come un'unica entità da team di grandi dimensioni, fortemente interdipendenti.
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     CA Technologies EMEA
By: Cornerstone OnDemand     Published Date: May 11, 2015
Get creative, use the tools (and people!) you already have at your disposal, and check out our tips for finding your future star performers without breaking the bank.
Tags : recruiting, management, talent, connectivity. culture
     Cornerstone OnDemand
By: Zendesk     Published Date: Dec 10, 2018
El comienzo de un nuevo capítulo de su negocio (ya sea porque quiere penetrar en un segmento de más alta calidad o porque está añadiendo productos y funciones) significa una excelente oportunidad para expandir con inteligencia sus operaciones de atención al cliente. Ya sabemos que los clientes prefieren el autoservicio cuando tienen a su disposición una base de conocimientos. Un informe de Gartner, calcula que los CIO pueden reducir el costo de la atención al cliente en un 25 % o más si se cuenta con la disciplina apropiada de administración de conocimientos. Si ha estado esperando una buena razón para dar el salto hacia el autoservicio, este informe técnico le demostrará cómo usted y sus agentes de hecho ya están realizando las actividades necesarias para ofrecer un autoservicio de primera, día tras día.
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     Zendesk
By: Zendesk     Published Date: Dec 10, 2018
Quando sua empresa começa um novo capítulo, seja mudando de mercado ou lançando novos produtos e recursos, o momento é ótimo para expandir as operações de atendimento ao cliente de maneira inteligente. Sabemos que, se disponível, os clientes preferem usar a base de conhecimento para se ajudarem. Um relatório do Gartner estima que os Diretores de informática podem reduzir os ustos com suporte em 25% ou mais quando uma rotina adequada de gestão de conhecimento é implementada. Se você estava esperando o momento certo para mergulhar de cabeça no autoatendimento, este white paper provará que você e seus agentes já fazem tudo o que precisam para oferecer autoatendimento excelente todos os dias.
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     Zendesk
By: Zendesk     Published Date: Jan 04, 2019
Quando sua empresa começa um novo capítulo, seja mudando de mercado ou lançando novos produtos e recursos, o momento é ótimo para expandir as operações de atendimento ao cliente de maneira inteligente. Sabemos que, se disponível, os clientes preferem usar a base de conhecimento para se ajudarem. Um relatório do Gartner estima que os Diretores de informática podem reduzir os custos com suporte em 25% ou mais quando uma rotina adequada de gestão de conhecimento é implementada. Se você estava esperando o momento certo para mergulhar de cabeça no autoatendimento, este white paper provará que você e seus agentes já fazem tudo o que precisam para oferecer autoatendimento excelente todos os dias.
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     Zendesk
By: Amazon Web Services     Published Date: Jul 25, 2018
Qu'est-ce qu'un lac de données ? Les organisations doivent gérer de plus grands volumes de données, provenant de davantage de sources et contenant plus de types de données que jamais auparavant. Confrontées à des volumes massifs et hétérogènes de données, de nombreuses organisations ont compris que pour proposer des informations stratégiques pour l'entreprise en temps opportun, elles doivent disposer d'une solution d'analyse et de stockage des données qui offre plus de vitesse et de souplesse que les systèmes traditionnels. Un lac de données représente une solution nouvelle et de plus en plus répandue pour stocker et analyser les données. Cette solution relève la plupart de ces défis en permettant à une organisation de stocker l'ensemble de ses données au sein d'un même référentiel centralisé. Comme les données peuvent être stockées sous leur forme initiale, il n'est pas nécessaire de les convertir en un schéma prédéfini avant leur ingestion.
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     Amazon Web Services
By: CA Technologies     Published Date: Aug 24, 2017
• CA Live API Creator permet de livrer des prototypes opérationnels en quelques heures à peine. Convertissez vos besoins métier en logiciels opérationnels. • CA Live API Creator convient aux modélisations filaires, mais aussi aux interfaces utilisateur, à la logique, aux bases de données et aux systèmes opérationnels. C’est aussi simple qu’une feuille de calcul et tout aussi rapide. • Impressionnez vos utilisateurs métier en leur présentant des résultats en quelques heures à peine. Intégrez ensuite leurs commentaires dans la logique et le modèle de données pour finalement assurer une itération instantanée. • Tout ce dont vous avez besoin est à votre disposition. Pas d’environnement de développement intégré à installer ni à configurer. Votre navigateur suffit.
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     CA Technologies
By: Anaplan     Published Date: Sep 07, 2018
Les entreprises modernes sont soumises à une pression permanente pour planifier, surveiller et faire face aux fluctuations du marché. En connectant votre supply chain à tous les niveaux de votre entreprise et à votre réseau d’approvisionnement au sens large, vous disposerez d’une plus grande visibilité, de marges accrues et de coûts en baisse. Téléchargez notre livre blanc pour découvrir comment les entreprises optimisent la maturité et l’agilité de leur chaîne d’approvisionnement en trois étapes.
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     Anaplan
By: Cisco     Published Date: May 14, 2015
En matière de technologies d'infrastructure révolutionnaires, les clouds privés sont à la pointe et ouvrent la voie vers des niveaux inédits d'efficacité et des modes de consommation plus simples. Une évolution des data centers virtualisés, les clouds privés s'affirment de plus en plus comme des technologies indispensables et sont en passe de devenir un standard en matière d'architecture pour les départements IT du monde entier.
Tags : cloud computing, erp, productivity, applications, efficiency, private cloud, cisco
     Cisco
By: Intel     Published Date: Aug 10, 2012
3rd generation Intel® CoreT vProT processors fight sophisticated crimeware with built-in security technologies that work below and beyond the OS
Tags : it security, intel, monitoring, reporting, remediation, automatic monitoring, contagions, built-in-security
     Intel
By: NextGen     Published Date: Jan 29, 2015
Learn how Mirth’s HIE solution can support your growth, ease data sharing, and help you reach your goals. In this case study, you'll learn why the Chesapeake Regional Information System for our Patients (CRISP) moved to Mirth® solutions.
Tags : mirth, hiw, total cost, erp, system, information, connect, technology
     NextGen
By: SAP SME     Published Date: Aug 13, 2015
¿Cómo puede saber si ha llegado el momento de cambiar de plataforma? Lea el documento informativo y aumente su ROI. No pierda más y comience a capturar todas las oportunidades de ingresos disponibles.
Tags : omnicomercio, plataforma, sistema de comercio, e-commerce, comercio electrónico, ventas en línea, tienda online, ventas móviles
     SAP SME
By: GE Power     Published Date: Oct 05, 2016
With any innovation, early adopters forge the path forward, testing the limits of new technology, proving solutions that deliver value and dispensing those that don’t. Each power organization approaches the use of data and analytics from their own point of reference, technology maturity and propensity for change. In this eBook, learn how 14 global power companies achieved real business results for their business with digital solutions.
Tags : digital power plant, digital power, digital power station, distributor solution, efficiency of power generation, industrial power
     GE Power
By: GE Power     Published Date: Feb 02, 2017
With any innovation, early adopters forge the path forward, testing the limits of new technology, proving solutions that deliver value and dispensing those that don’t. Each power organization approaches the use of data and analytics from their own point of reference, technology maturity and propensity for change. In this eBook, learn how 14 global power companies achieved real business results for their business with digital solutions.
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     GE Power
By: VMware Dell     Published Date: Jun 05, 2008
The First American Corporation is America’s largest provider of business information. Their numerous acquisitions and diverse lines of business meant that First American had multiple datacenters dispersed throughout the country. They turned to VMware virtualization technology to consolidate facilities. They standardized on VMware technology and avoided purchasing 700 physical machines.
Tags : server consolidation, server containment, desktop manageability, vmware infrastructure, vmware, green it, green
     VMware Dell
By: Akamai Technologies     Published Date: Sep 10, 2019
Small and midsize businesses (SMBs) need – and want – cybersecurity. However, with limited resources, they often have to look for outsourced solutions. ISPs are well positioned to address SMBs’ security needs with their ongoing IT relationships, established contacts, and billing connections. Security offerings can help providers improve subscriber engagement, drive incremental revenues, and increase service provider affinity. This white paper will explore the following: • SMB exposure on the internet, and unique challenges they face dealing with security threats • How ISPs can help SMBs address their security exposure • The market opportunity for SMB security, and how providers can build a business case
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     Akamai Technologies
By: Adobe     Published Date: Jul 04, 2016
Heute lassen sich bestimmte Prognosen deutlich einfacher treffen als früher, denn heute steht uns neben einer beispiellosen Menge an Verbraucherinformationen auch die entsprechende Technologie zur Datenauswertung zur Verfügung. Marketer können präziser denn je prognostizieren, wie sich Kunden höchstwahrscheinlich verhalten werden, gelegentlich sogar, bevor die Kunden selbst dies wissen.
Tags : data, information available, customer, customer experience, customer relationship, crm solutions/software, customer experience/engagement
     Adobe
By: Dell EMC Storage     Published Date: Aug 15, 2019
Das digitale Zeitalter verändert die Art und Weise, in der Unternehmen Daten betrachten, schützen und gewinnbringend nutzen. Sie streben jetzt mehr den je danach, zu einem digitalin Unternehmen zu werden, aber dafür sind datengesteuerte Verfahren erforderlich. In modernen Unternehmen sind Daten die Grundlage für alle Bereiche: Analysen, digitale Erfahrungen, IoT und künstliche Intelligenz sind nennenswerte Beispiele. All diese Bereiche sind wichtig für Unternehmen, die in einer digital transformierten Welt erfolgreich sein möchten, und können ohne Daten schlicht nicht funktionieren. Deshalb werden Daten statt als statische digitale Ressource zunehmend als strategische Unternehmensressource wahrgenommen.
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     Dell EMC Storage
By: Staples     Published Date: Jun 01, 2017
Formerly looked upon as just a cost center, the data center has taken center stage as the heart of your business operation. It has become an indispensable, critical component of your company's competitive strategy. As such, your data center has the same needs as the business it serves — the need for agility, flexibility, and adaptability to respond to new opportunity as quickly and effectively as possible. This white paper covers the latest trends that will promote your data center's growth beyond its current state.
Tags : staples business advantage, data center, competitive strategy, market growth, midmarket growth
     Staples
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