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By: Genesys     Published Date: Jul 13, 2018
Compare leading contact center infrastructure vendors. In Gartner’s 2018 Magic Quadrant for Contact Center Infrastructure, Worldwide, Genesys has once again maintained a leadership position. Placed furthest among all vendors in completeness of vision for 10 years and counting, our position continues to validate our mission to power the world’s best customer engagement solutions for organizations of all sizes—both in the cloud and on-premises. And according to Gartner peer insights, customers agree. “Great implementation that was on-time and on-budget!” 1 — CTO in the finance industry “Solid platform with a lot of features at a reasonable cost.” 1 — IT Manager of Software Engineering in the Services Industry Get the report now to learn: • How contact center vendors compare and which quadrant they are aligned to • Analyst views on the strengths and cautions of all participating vendors • How to evaluate key criteria to guide your decision-making process 1 Gartner Peer Insights rev
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     Genesys
By: Salesforce Pardot     Published Date: Sep 09, 2014
From social selling to personalized sales messages, the tips on the following pages will help your sales reps prioritize the automation features that they’ll find the most useful. Understand the benefits for the different types of sales team members, including Business Development Reps (or cold-callers), Account Executives, and Sales Managers — then get ready to put what you’ve learned into practice!
Tags : marketing automation, marketing team, sales team, b2b, lead nurture, lead qualification, social data, selling process
     Salesforce Pardot
By: Heroix     Published Date: Jan 23, 2013
IT managers can increase their likelihood of cloud computing success by applying some simple lessons from the past.
Tags : virtualization, cloud computing, network
     Heroix
By: iCims     Published Date: Jan 05, 2015
The iCIMS Hire Expectations Institute™ has identified bottlenecks in the hiring process as a major pain point for organizations representing virtually every industry and size.
Tags : recruiting, recruitment advertising, social recruiting, social media recruiting, social recruiting software, social media, search engine optimization (seo)
     iCims
By: Atlas Business Solutions     Published Date: Feb 27, 2008
Whether you are a seasoned Human Resource professional, or the owner or manager of a small business, understanding the intricacies involved in organizing the Human Resource functions is absolutely essential to running an efficient and legally compliant company. In this whitepaper, you’ll learn about the four main types of HR documents every manager can’t live without.
Tags : personnel, workforce, human resources, workforce management, document management, atlas business solutions, atlas, abs
     Atlas Business Solutions
By: HotSchedules     Published Date: Sep 11, 2018
Turnover is a fact of life in the restaurant industry. Studies show that reducing turnover can have a major impact on your restaurant’s profitability but retaining your managers requires an understanding of the problem’s root causes. In some cases managers don’t leave for higher paying jobs, they leave because they’re unprepared for the job at hand. This ebook will dive into ways to equip your managers with the right tools to succeed to increase retention and reduce turnover of your top talent.
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     HotSchedules
By: HotSchedules     Published Date: Jan 17, 2019
Turnover is a fact of life in the restaurant industry. Studies show that reducing turnover can have a major impact on your restaurant’s profitability but retaining your managers requires an understanding of the problem’s root causes. In some cases managers don’t leave for higher paying jobs, they leave because they’re unprepared for the job at hand. This ebook will dive into ways to equip your managers with the right tools to succeed to increase retention and reduce turnover of your top talent.
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     HotSchedules
By: BMC Software     Published Date: May 28, 2014
See what analyst 451 Research has to say about Control-M and how it is continuing to modernize with the addition of Workload Change Manager, which aims to make creating and verifying batch jobs and workflows easier for developers.
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     BMC Software
By: Metafuse     Published Date: Sep 26, 2007
In speaking with project managers, directors of operations, vice presidents of professional services, chief financial offers, and other project team members every day, we hear familiar stories repeatedly and there are some trends, or commonalities. This document outlines five of the most common project management challenges.
Tags : project management, document management, project planning, project, enterprise resource planning, erp, planning, metafuse
     Metafuse
By: Cornerstone OnDemand     Published Date: Oct 02, 2018
"Today’s workforce has become more dynamic than ever. Is your performance management strategy caught up to the times? Traditional performance management strategies often alienate employees, inhibit growth, occur too infrequently, and produce a nightmare of paperwork. Check out these five simple talent management trends that can help you streamline your performance initiatives: • Reduce or eliminate documentation • Focus more on coaching and development • Move toward guidance vs. guidelines Download 5 Easily Adoptable Trends in Performance Management and learn how to enable managers to create an honest, open, and free-flowing approach to performance management. Get higher engagement and greater productivity from your employees by following these trends. "
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     Cornerstone OnDemand
By: Cherwell Software     Published Date: Jun 29, 2015
Five Habits of Highly Effective Service Desk Managers.
Tags : effective, service, manager, metrics, productivity, effectiveness
     Cherwell Software
By: TeamQuest     Published Date: Sep 06, 2012
Learn the 5 Habits of Highly Successful Capacity Planners from a guy who knows. Best Practices Manager Ron Potter has worked in the performance management and capacity management arena for 20 years in medium and large corporations.
Tags : capacity planning, infrastructure, business applications, performance management, team quest
     TeamQuest
By: LogMeIn     Published Date: Mar 01, 2012
Traditional remote access and meeting tools were not designed as remote support tools for helpdesks and IT professionals. LogMeIn consults daily with helpdesk and operations managers and here's what we've learned are the top five hidden costs of using legacy tools to provide remote support.
Tags : support tools, customer support, technical support, technology, it support, service desk, help desk
     LogMeIn
By: Cornerstone OnDemand     Published Date: Jul 28, 2017
Employee management tools that are paper-driven and spreadsheet-oriented are no longer viable workforce development strategies. The modern worker wants performance evaluations to be goal-oriented and feedback-focused, with learning opportunities that are self-driven and personalized to their own career aspirations. Combining Performance with Learning helps employees and managers create meaningful career-building plans that lead to bottom line growth.
Tags : management tools, performance evaluations, bottom line growth, workforce development
     Cornerstone OnDemand
By: Cornerstone OnDemand     Published Date: Jan 31, 2018
Employee management tools that are paper-driven and spreadsheet-oriented are no longer viable workforce development strategies. The modern worker wants performance evaluations to be goal-oriented and feedback-focused, with learning opportunities that are self-driven and personalized to their own career aspirations. Combining Performance with Learning helps employees and managers create meaningful career-building plans that lead to bottom line growth.
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     Cornerstone OnDemand
By: Cornerstone OnDemand     Published Date: Jun 29, 2018
Employee management tools that are paper-driven and spreadsheet oriented are no longer viable workforce development strategies. The modern worker wants performance evaluations to be goal oriented and feedback-focused, with learning opportunities that are self-driven and personalized to their own career aspirations. Combining Performance with Learning helps employees and managers create meaningful career-building plans that lead to bottom line growth.
Tags : growth, strategy, development, spreadsheet, workforce
     Cornerstone OnDemand
By: Rosetta Stone     Published Date: Apr 03, 2018
For many companies, language barriers increase as business globalization becomes the norm rather than the exception. Perhaps a call center agent cannot handle customer contact in an unfamiliar language. Or a manager travels to a face-toface meeting only to sit across a conference table from clients wanting to speak in their own native language. Even within your organization, teams across global geographies must collaborate to achieve collective goals, but language barriers often stand in their way. Meanwhile, HR leaders are tasked with recruiting and retaining top talent and L&D managers must align programs with business goals. Each of these scenarios and areas of responsibility have something in common: A clear need for company-sponsored training to develop employees’ language proficiency so they can engage successfully with colleagues and customers anywhere. Thousands of learners were surveyed about the impact of language training with Rosetta Stone® business solutions.1 Results show
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     Rosetta Stone
By: Cornerstone OnDemand     Published Date: Oct 17, 2014
Whether you're just getting started or taking your business to the next level, paper-based performance reviews are not the way to go. When you have limited HR resources it probably seems easier to print off forms than sign up for software, but that pile of paper will cost you more in the long run… Get smart with your performance management, embrace technology you'll be able to: • Easily track progress and make sure everyone completes their reviews • Collect up to date, reliable information • Review teams as teams • Collect feedback via self-assessments, 360 degree and manager reviews
Tags : cornerstone on demand, csod, performance reviews, management, employee, motivation, team performance, reviews
     Cornerstone OnDemand
By: Cornerstone OnDemand     Published Date: Oct 02, 2018
"Are performance reviews more time consuming than useful? Do your employees and your organisation actually benefit from them? Well they should, and if done right, they will. In this brief, you'll learn 6 common excuses that companies make for not adopting a cloud-based tool, and the best practices for overcoming these challenges. Learn how reviews can: • Motivate managers and employees • Create better managers (not better reviewers) • Improve team performance • Contribute to organisational knowledge"
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     Cornerstone OnDemand
By: Globoforce     Published Date: Aug 02, 2012
How do you pitch recognition to senior management? Download the guide now and use it to show executives what strategic recognition can do for your company's bottom line. Employee recognition works. But how do you pitch it to your senior managers? Speak their language by talking about the cold, hard numbers. Show them the link between recognition and quantifiable business records. This guide shows five ways strategic recognition impacts the bottom line - supported by industry studies and statistics.
Tags : globoforce, technology, business, strategic recognition, recognition, employee recognition, industry strategies, statistics
     Globoforce
By: Cornerstone OnDemand     Published Date: Oct 17, 2014
Are performance reviews more time consuming than useful? Do your employees and your organization actually benefit from them? Well they should, and if done right, they will. You will learn how reviews can: - Motivate managers and employees - Create better managers (not better reviewers) - Improve team performance - Contribute to organizational knowledge
Tags : cornerstone on demand, csod, performance reviews, management, employee, motivation, team performance, reviews
     Cornerstone OnDemand
By: Cornerstone OnDemand     Published Date: May 05, 2014
Are performance reviews more time consuming than useful? Do your employees and your organization actually benefit from them? Well they should, and if done right, they will. You will learn how reviews can: - Motivate managers and employees - Create better managers (not better reviewers) - Improve TEAM performance - Contribute to organizational knowledge
Tags : reachmail, performance reviews, employee reviews, employee productivity, performance management systems, management tips, management style
     Cornerstone OnDemand
By: Cornerstone OnDemand     Published Date: Jan 12, 2015
Are performance reviews more time consuming than useful? Do your employees and your organization actually benefit from them? Well they should, and if done right, they will. You will learn how reviews can: • Motivate managers and employees • Create better managers (not better reviewers) • Improve team performance • Contribute to organizational knowledge
Tags : performance review, time consuming, reviewers, organizational knowledge, team, manager, employee
     Cornerstone OnDemand
By: Optymyze     Published Date: Feb 05, 2018
The best sales teams have strong leaders who exercise control and use their experience to set a strategic direction, to inspire and coach sales reps individually. But keeping the team on track and focused on winning it’s not always easy. Read this article and find out what are the 5 leadership mistakes that keep sales managers from achieving their goals and how you can fix them.
Tags : sales compensation management, sales compensation, compensation planning, sales force rewards and benefits, sales force productivity, sales operations
     Optymyze
By: Salesforce.com     Published Date: Sep 16, 2013
How is it possible that in the same environment and under the same conditions, some reps achieve outstanding results while others struggle just to make their quota? In 5 Steps to Better Sales Performance we reveal the proven methods the best sales managers rely on to close the sales performance gap between average performers and All-Stars. Download now.
Tags : sales performance management, crm, social collaboration, drive sales, best practices
     Salesforce.com
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