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maturity model

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By: IBM     Published Date: Jun 25, 2013
This new edition has a wider scope than the previous one, with 17 participants while retaining a similar maturity model as the previous one in order to help participants measure their progress year -on-year.
Tags : hpc, maturity, risk management, maturity model
     IBM
By: CA Technologies     Published Date: Jun 01, 2018
Challenge Understanding, managing and containing risk has become a critical factor for many organizations as they plot their hybrid architecture strategy. Access by an expanding array of privileged identities looms large as a risk concern once organizations look beyond tactically using cloud services for cost and agility efficiencies. Existing approaches developed for static infrastructure can address initial risk concerns, but fall short in providing consistent policy enforcement and continuous visibility for dynamic, distributed infrastructure. Opportunity Multiple elements factor into how effectively an enterprise can embrace automation and advance the maturity of their transformation. However, security tools are central to enabling a structured and measured approach to managing critical access risks at each stage of the maturity model journey. With the right privileged access platform and set of tools, enterprises can progressively automate and scale access management to align risk
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     CA Technologies
By: ServiceNow     Published Date: Oct 11, 2017
Customer service and contact centers are on the front lines representing organizations. Their successful handling of service issues helps deliver on the promise of a great customer experience. To continue meeting the demands of customers — while fulfilling the organizational goal of delivering a differentiated service experience — the modern customer service organization requires a seamlessly integrated front-office to back-office enterprise applications architecture and set of processes. As products and services become more technical in nature — think IoT devices — this interconnectedness is essential. Systems and customer support staff must be informed and enabled through technology to provide a contextualized experience that meets the customer's needs. Consistency across channels, proactive service, knowledge of a customer's past service requirements, technical skills, and rapid assessment and response will be essential requirements for modern customer service, which in turn creates
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     ServiceNow
By: Trillium Software     Published Date: May 19, 2011
By implementing the six pillars of data quality optimization, your organization can incrementally improve the quality of the data that drives all your operations.
Tags : trillium software, data quality management, iqm, information quality management, quality maturity model, enterprise data management, edm, data storage requirements
     Trillium Software
By: Kofax     Published Date: Aug 24, 2017
Are you ready for the digital revolution? Digital transformation is fundamentally reshaping the way insurers do business. From automated data integration, mobile implementation and analytics, digital transformation spans across your enterprise operations This white paper provides you with the roadmap you need to build a comprehensive enterprise-wide digital transformation plan that makes your insurance organization not only competitive, but differentiated. • Understand the forces behind digital disruption: customers, competitors, costs and compliance • Learn how to map, prioritize and identify opportunities for digital transformation • Leverage a process maturity model to advance your digital position
Tags : digital future, digital revolution, data integration, positioning
     Kofax
By: Skillsoft     Published Date: Mar 06, 2014
Compliance training is a necessity to reduce the liability and legal risks businesses face on a daily basis.
Tags : risk management, compliance, code of conduct, governance, risk assessment, safety, training, risk prevention
     Skillsoft
By: TeamQuest     Published Date: Aug 21, 2012
The recent adoption of virtualization technologies lowers the amount of hardware required and reduces power consumption to some extent. But it also raises management complexity since there is no longer a permanent and exclusive relationship between physical resources and the software that runs on it. If you then choose to implement a Service Oriented Architecture (SOA) on top of that, the increase in complexity multiplies.
Tags : teamquest, capacity management. maturity model
     TeamQuest
By: F5 Networks Inc     Published Date: Nov 20, 2008
One of the pillars of the Virtual Data Center is virtual platform infrastructure, or the virtual machine; however virtual platforms are dependent on many other, oft forgotten components of both the physical and virtual data center.
Tags : virtualization maturity, vdc maturity model, virtual data center stock, data center, iscsi, storage
     F5 Networks Inc
By: ServiceNow     Published Date: Nov 22, 2013
Whether you’ve embraced it or not, mobile is already part of your business. To remain relevant, IT must think like the business. IT must reinvent itself and become more of a technology advisor and less of a technology traffic cop. This paper sets out some of the key lessons learned by progressive organizations that have used mobile to get ahead.
Tags : servicenow, enterprise it, mobile computing, mobile initiative, it managers, progressive enterprise, mobile users, bring your own device
     ServiceNow
By: IBM     Published Date: May 30, 2008
Organizations with data-sharing environments, complex information and systems hinder business responsiveness and decision makers’ ability to make informed decisions. This white paper will describe how engaging in a master data management (MDM) project enables effective governance of data - specifically master data - and achieves maturity in key categories of the IBM Data Governance Maturity Model.
Tags : ibm, mdm, master data management, data management, data governance
     IBM
By: LogMeIn     Published Date: May 18, 2018
In partnership with Forrester Consulting, Bold360 surveyed 468 businesses across industries with the goal of defining a Customer Engagement maturity model that can serve as a blueprint for those organizations considering how to evolve.
Tags : logmein, bold360ai, customer engagement, customer service, business outcomes, customer experience/engagement
     LogMeIn
By: LANDesk     Published Date: Jan 12, 2009
The purpose of this paper is to present a method for reducing risk and increasing IT contribution during uncertain times and to assist readers with measuring the value and building a business case for IT Service Management (ITSM).
Tags : avocent, itsm, it service management, itil, it infrastructure library, green it, business management, maturity model
     LANDesk
By: IBM     Published Date: Jul 26, 2017
Just a few years ago, many organizations turned to private cloud environments to help increase flexibility and control costs—largely because of the immaturity and lack of control within the public cloud environments then available. Today, however, the decision to “go cloud” is less of a binary, and more of a spectrum of choices, spanning different deployment models (public, private and hybrid) and service types, including IaaS, PaaS and SaaS.
Tags : cloud, data protection, security, deployment methods, service types
     IBM
By: Cisco     Published Date: Nov 17, 2015
This whitepaper provides background on cloud contact centers, their advantages and the essential considerations for selecting a vendor. It describes: - Trends surrounding the adoption of cloud contact center technology; - The advantages of selecting a cloud contact center solution; - Key factors to review when selecting a vendor and contact center platform; - Recommendations and a maturity model that businesses can use to develop a cloud contact center roadmap.
Tags : ovum, cisco, white paper, cloud contact center, contact center solution, cloud technology
     Cisco
By: CA Technologies EMEA     Published Date: Apr 10, 2018
La sfida Come ci si può aspettare, le aziende che intraprendono un percorso di digital transformation devono affrontare maggiori problemi correlati a rischi e sicurezza. Le iniziative di digital transformation aumentano inevitabilmente il numero dei punti di accesso all'infrastruttura aziendale che sfuggono ai controlli esistenti, sono accessibili a un numero superiore di set di identità diversi e proliferano all'interno di un'infrastruttura distribuita e dinamica. L'opportunità Conoscere i propri utenti con privilegi significa conoscere i rischi. Di per sé, gli strumenti di privileged access management devono essere in grado di supportare l'automazione nel processo di autorizzazione e garantire la scalabilità attraverso il supporto di operations dinamiche e infrastrutture effimere, come gli account amministrativi Amazon Web Services (AWS) per le identità umane.
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     CA Technologies EMEA
By: IBM     Published Date: Oct 14, 2014
This white paper, based on original IBM research with analysis by IDC, offers a Mobile Infrastructure Maturity Model and documents the best practices and characteristics of organizations that are leaders.
Tags : mobile technology, it strategies, mobile infrastructure
     IBM
By: LANDesk     Published Date: Aug 26, 2009
Service management solutions have the potential to return very significant hard-currency ROI. Successful implementations dramatically improve decision accuracy, enhance productivity, increase operating efficiency and reduce operational risk by providing comprehensive context for a wide range of management decisions.
Tags : avocent, itsm, it service management, itil, integration, sla, it infrastructure library, green it
     LANDesk
By: Intel     Published Date: May 15, 2017
This paper proposes a Service Provider Network Maturity Model — a framework by which Service Providers can prioritize activities, measure their progress, and benchmark against best-in-class developments.
Tags : service providers, prioritization, sdn, nvf, networking
     Intel
By: IBM     Published Date: Jul 23, 2009
Companies that successfully introduce a new requirements-engineering process not only change their process and technology but also change their thinking. While improving your requirements management and analysis practices, this step-by-step guide can help you accelerate change and process acceptance across your organization. Learn more today!
Tags : ibm, telelogic, doors
     IBM
By: LogRhythm     Published Date: Sep 19, 2016
In this webinar, three cyber security veterans will discuss today’s rapidly evolving cyber threat landscape and LogRhythm’s new Security Intelligence Maturity Model™ (SIMM). They will explore how the SIMM provides organizations with a framework to plan for continuous reduction in their mean-time-to-detect (MTTD) and mean-time-to-respond (MTTR) to high-impact threats.
Tags : cyber security, security intelligence, best practices, technology, security
     LogRhythm
By: MicroStrategy     Published Date: Mar 15, 2018
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     MicroStrategy
By: IBM     Published Date: Oct 10, 2014
Requirements definition and management is recognized as a necessary step for the successful delivery of systems and software projects; the discipline is also required by standards, regulations and quality improvement initiatives like Capability Maturity Model Integration (CMMI).
Tags : ibm, requirements management, cmmi, successful delivery, distinctively identified, specific solutions, defined requirement, managing requirements
     IBM
By: Tricentis     Published Date: Nov 15, 2018
The following maturity model is designed to help you assess your team’s progress on the journey to BDD maturity. This guide will give you a framework for understanding where your team is now on the road to BDD maturity and help you chart a direct course for taking it to the next level. The transition to BDD often comes with significant bumps in the road, but in our experience it is well worth the effort. Teams with mature BDD practices report higher levels of collaboration across functions and also tend to be more advanced in their DevOps release processes. By shifting testing left with BDD, these teams are delivering faster without sacrificing quality. By downloading this ebook, you will learn: o Five BDD maturity levels based on the adoption patterns we’ve seen among our user base and the industry at large o Strategies for achieving the significant process changes that BDD requires, both within and outside the QA team o Where your team is today and the milestones that will get you
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     Tricentis
By: Cisco     Published Date: Jul 01, 2011
This EMA White Paper examines in more detail the building blocks for private cloud computing - automation, virtualization, and cloud service management - and provides EMA's recommendations for a phased approach to cloud computing, based on EMA's maturity model, research data, and enterprise activities, with prescriptive approach and some sample use cases to help get started.
Tags : cisco, automization, service catalog, self-service, virtualization, private cloud, building blocks, infrastructure
     Cisco
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