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By: Selligent Marketing Cloud     Published Date: Mar 07, 2018
Among all the trends and buzzwords currently shaking up the marketing industry, one concept is emerging as the one to watch: customer experience (CX). Providing individual customers with the best possible experience is becoming the top priority at the moment, even to the point where experience outshines product quality(!) as the main differentiator. This is confirmed by a recent Gartner1 survey, in which 86 percent of participating companies listed customer experience as the main factor for gaining a competitive advantage, compared with merely 36 percent in 2012.
Tags : customer lifecycle, lifecycle marketing, customer experience, omnichannel, multichannel, automation, loyalty, crm
     Selligent Marketing Cloud
By: STANLEY Healthcare     Published Date: Mar 24, 2015
IASIS Healthcare LLC executives challenged the Arizona-based supply chain team to find innovative ways to manage inventory and reduce cost. Targeting areas with some of the most expensive supplies—catheterization laboratories and interventional radiology (IR)rooms—the team sought a new way to drive down costs while still providing a wide variety of products, offering patients innovation and high quality, and maintaining physician satisfaction. Read this case study to learn how Arizona Hospitals use STANLEY Healthcare's SpaceTRAX® Point of Use™ Inventory Management System to overcome the challenges of managing inventory in Cath Labs and IR Rooms.
Tags : inventory management, healthcare, cath labs, ir room, supply chain, cost reduction, physician satisfaction, medical technology
     STANLEY Healthcare
By: Interactive Intelligence     Published Date: Feb 28, 2013
Are your collectors FDCPA-compliant when they're on the phone with consumers? There are many options available to call centers and collection agencies. In this white paper, we get through the thoughts and opinions and various voices in the industry.
Tags : better hiring, better work environment, better quality management, fdcpa compliancy, better hiring, better quality management
     Interactive Intelligence
By: Akamai Technologies     Published Date: May 08, 2017
We are coming to expect quality video in all our digital experiences – from online shopping to on the job training. However, as video technology has become more ubiquitous, it has also become more complex. To deliver a quality experience to users, regardless of their device and connectivity, you need a holistic video strategy. We’ve tapped into our experience to present the top issues you must address to ensure a successful online video strategy. Download now to learn more!
Tags : device management, data solutions, system solutions, data breach, mobile management
     Akamai Technologies
By: Akamai     Published Date: Mar 08, 2017
We’ve tapped into our experience to present the top issues you must address to ensure a successful online video strategy.
Tags : video, online video, quality video, video strategy, engagement, online engagement
     Akamai
By: Diligent     Published Date: Jul 10, 2017
The Corporate Secretaries International Association (CSIA) is a Geneva-registered global organisation whose mission is ‘‘to develop and grow the study and practice of Secretaryship, to improve professional standards, the quality of governance practice and organisational performance.’’ CSIA was established in 2010 as a not-for-profit organisation committed to improving the recognition and understanding of the practice of corporate secretaryship and the role of the corporate secretary. Its structure as an international federation of professional bodies enables it to effectively represent those practitioners who work at the frontline of governance.
Tags : communication, client-agency relationships, budgeting, digital marketing, personal relation improvement, resource management
     Diligent
By: Plex Systems     Published Date: Feb 26, 2014
Cloud computing has the potential to completely revolutionize the A&D industry, with immediate cost gains from greater supplier collaboration and visibility, more effective demand management, and higher levels of compliance and quality management.
Tags : cloud, plex, erp, cloud computing, manufacturing, management, best practices, productivity
     Plex Systems
By: Limelight Networks     Published Date: Mar 02, 2018
Today, digital security is top-of-mind. From the boardroom to the backroom, everyone is asking the same questions, “How do we protect our digital experiences? How do we ensure our website is safe for our visitors? How do we make sure that no one can steal our content?” But safeguarding a digital experience isn’t a one-size-fits-all solution. It often involves multiple techniques and layers of security. From verifying your identity (with HTTPS) to encrypting sensitive data to restricting access and protecting multimedia content, you must approach security in a layered manner, employing multiple means and techniques to protect the digital content through which your audience interacts. This paper explores ten different methods and technologies that an organization can employ to protect its content. This multi-layered approach can effectively protect your digital content, ensure high availability, and maintain superior quality of experience for every digital visitor. You’ll learn: 10 s
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     Limelight Networks
By: Limelight Networks     Published Date: Feb 21, 2018
From the boardroom to the backroom, everyone is looking for ways to protect their digital content from cyber threats like DDoS attacks, unauthorized access or theft. In this white paper, we’ll discuss ten different ways to protect your digital content, ensure high availability and maintain superior quality of experience for every digital visitor.
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     Limelight Networks
By: Limelight Networks     Published Date: Mar 02, 2018
Today, digital security is top-of-mind. From the boardroom to the backroom, everyone is asking the same questions, “How do we protect our digital experiences? How do we ensure our website is safe for our visitors? How do we make sure that no one can steal our content?” But safeguarding a digital experience isn’t a one-size-fits-all solution. It often involves multiple techniques and layers of security. From verifying your identity (with HTTPS) to encrypting sensitive data to restricting access and protecting multimedia content, you must approach security in a layered manner, employing multiple means and techniques to protect the digital content through which your audience interacts. This paper explores ten different methods and technologies that an organization can employ to protect its content. This multi-layered approach can effectively protect your digital content, ensure high availability, and maintain superior quality of experience for every digital visitor. You’ll learn: 10 s
Tags : content delivery network, cdn, cybersecurity, ddos, waf, web application firewall, distributed denial of service attacks, cloud security
     Limelight Networks
By: Dice     Published Date: Oct 07, 2013
Put up a job listing and you’ll get a number of resumes. Is that success? Quantity is never the goal. Quality is. So, what does it take to attract the best talent? If it were as simple as free meals, this article would be very short.
Tags : dice, top tech talent, job posting, talent
     Dice
By: CrowdTwist     Published Date: Apr 05, 2018
In 2018, brands should be investing more time and money into fostering customer loyalty. Winning new customers is important to grow a business, but keeping existing customers satisfied and loyal is crucial to a brand’s success. What are the drivers of brand loyalty?What keeps customers coming back? Which brands are leading the pack? In this e-book, we’ll highlight 20 brands that are investing in the brandcustomer relationship to deliver the high-quality products and services that create the exceptional customer experiences that drive loyalty.
Tags : customers, optimization, organization, branding, crowdtwist, business
     CrowdTwist
By: Business-Software     Published Date: Apr 02, 2009
With help desk automation, companies can increase collaboration and information-sharing among the various departments that play a role in customer satisfaction, including customer service, product development, and quality assurance, as well as field consultants and support staff. Additionally, help desk automation can tightly integrate both internal and external support processes. Learn more today!
Tags : itil, itsm, service management, help desk, automation, customer satisfaction, loyalty, retention
     Business-Software
By: NetProspex     Published Date: May 12, 2014
NetProspex manages B2B marketing data on a massive scale. When we analyzed the more than 61M the records we processed last year, here’s what we found.
Tags : marketing data services, marketing data management, marketing data quality, installed technology list, international contact data, business contact list, marketing database cleansing, marketing database services
     NetProspex
By: Cisco     Published Date: Dec 04, 2015
Group video systems primarily serve the need for high-quality video interaction across a range of meeting room sizes.
Tags : video, system, high quality interaction, sip
     Cisco
By: Crownpeak     Published Date: Sep 29, 2016
The Gartner Magic Quadrant for Web Content Management (WCM) provides an in-depth analysis of leading vendors, designed to help guide companies that are in the process of evaluating a Web Content Management solution for their business. For the third year in a row, Gartner has recognized Crownpeak as a "Visionary" on its 2016 Magic Quadrant for Web Content Management. The report is an invaluable tool for gaining a better understanding of the industry's leading WCM solutions and their strengths. Crownpeak recently added Digital Quality Management to its platform, making us the only WCM with automated monitoring for flagging errors and inconsistencies. Enjoy a complimentary download on us!
Tags : crownpeak, gartner, magic quadrant, web content management, wcm, digital quality management, digital experience management, website development
     Crownpeak
By: Puppet     Published Date: Jun 24, 2016
The fifth annual State of DevOps Report, presented by Puppet and DevOps Research & Assessment (DORA), confirms and highlights the fact that achieving higher IT and organizational performance is a team effort spanning development and operations — and it’s an investment that can deliver powerful returns. This year’s report shows how DevOps speeds up delivery, improves quality and security, enhances employee engagement and more. Download the report to learn why: • High-performing IT organization experience 200x more frequent deployments and 24x recovery from failures. • High performers spend 22 percent less time on unplanned work and 29 percent more time on new work, such as features or code. • Taking an experimental approach to product development improves IT performance. The report also helps you understand the ROI of DevOps, and includes formulas to quantify your potential cost savings, using metrics from you own organization.
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     Puppet
By: Lyris, Inc.     Published Date: Jul 01, 2011
Maximize your email marketing campaigns and improve ROI- let the "25 Essentials for Exceptional Email Campaigns" be your guide to the essential rules of email engagement, with fundamental best practices that will help you get the most from your email marketing efforts.
Tags : lyris™, email marketing services, marketing software, email value proposition, evp, email marketing software, email campaigns, sender reputation
     Lyris, Inc.
By: Dassault Systèmes     Published Date: Jun 19, 2018
Robot programmers frequently find it challenging to deliver material handling, arc welding, spot welding, or drill and riveting programs that work with certainty on the first run. Because robot programming is not part of the design phase, they are forced to implement fixes and workarounds on the shop floor. Costs escalate as production cycles expand and changes are made without knowledge of the shop floor impacts. DELMIA Robotics on the Dassault Systèmes 3DEXPERIENCE platform delivers high quality, collision-free programs in the native robot language with no need for intervention on the shop floor. In the virtual world, programmers and designers work in concert to create the most productive tooling operations and robot cycle times. Programming can move ahead independently without interrupting production, and robot programs perform predictably the first time. Costs of programming and production are significantly reduced, and products move to market more quickly. Learn how offline robot
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     Dassault Systèmes
By: WorkBook from Deltek     Published Date: Jul 20, 2018
Over–servicing is a very real issue for agencies. As a business whose value is judged on the quality of service, it is all too easy for agencies to always want to go the extra mile for clients, both happy and unhappy. Our research into the creative industry shows that while 75% of agency time is spent on client work, only 70% of that time is actually billed to clients. In this eGuide, we will show you 4 ways to take more control and avoid over–servicing in your agency.
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     WorkBook from Deltek
By: SAS     Published Date: Aug 28, 2018
“Unpolluted” data is core to a successful business – particularly one that relies on analytics to survive. But preparing data for analytics is full of challenges. By some reports, most data scientists spend 50 to 80 percent of their model development time on data preparation tasks. SAS adheres to five data management best practices that help you access, cleanse, transform and shape your raw data for any analytic purpose. With a trusted data quality foundation and analytics-ready data, you can gain deeper insights, embed that knowledge into models, share new discoveries and automate decision-making processes to build a data-driven business.
Tags : 
     SAS
By: SAS     Published Date: Mar 06, 2018
For data scientists and business analysts who prepare data for analytics, data management technology from SAS acts like a data filter – providing a single platform that lets them access, cleanse, transform and structure data for any analytical purpose. As it removes the drudgery of routine data preparation, it reveals sparkling clean data and adds value along the way. And that can lead to higher productivity, better decisions and greater agility. SAS adheres to five data management best practices that support advanced analytics and deeper insights: • Simplify access to traditional and emerging data. • Strengthen the data scientist’s arsenal with advanced analytics techniques. • Scrub data to build quality into existing processes. • Shape data using flexible manipulation techniques. • Share metadata across data management and analytics domains.
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     SAS
By: IBM     Published Date: Feb 02, 2009
Sign up for the webcast and you will learn: The strategic benefits of a robust information infrastructure for performance management, How to take immediate action if your operating reporting has data latency challenges, How to drive broader adoption in the business by addressing critical data challenges, Why the combination of IBM and Cognos, an IBM company, accelerates the delivery and quality of the information needed to drive business performance.
Tags : ibm, business optimization, performance management, cognos, robust information infrastructure, data latency, data quality challenges, data fragmentation
     IBM
By: SAP     Published Date: Jul 17, 2012
Our Business Model is uniquely focused on generating business value, while our innovative service offerings help you put new ideas to work quickly. We use our knowledge and experience to deliver value and help your business run better to give you direct access to the experts and problem solvers that are best equipped to meet your needs by providing a comprehensive approach to quality improvement and risk reduction.
Tags : sap, services, value, innovation, business model, mobile computing, it service management, infrastructure management
     SAP
By: Cisco EMEA     Published Date: May 15, 2018
Your employees, customers, and partners need the ability to connect and collaborate, at any time, from any location—across time zones or simply across the conference table. And those workplaces are expanding faster than ever, powered by mobile and cloud usage that makes virtual meetings essential. With scalable and secure voice, video, and content sharing, real-time collaboration can happen anywhere. Staying connected can lead to improved productivity and faster decision-making, as well as better customer service. But only if the technology offers a seamless experience and is intuitive enough to drive user adoption. While the need for better meetings is universal, not all conferencing tools are the same. Choosing the wrong tool could actually decrease productivity by wasting valuable meeting time troubleshooting the technology, or by providing a negative experience that will deter users from embracing it. This is especially true in situations where poor meeting quality could impact
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     Cisco EMEA
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