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By: LogMeIn     Published Date: Mar 19, 2015
Remote support technology, including remote control, desktop sharing, and web collaboration, is one of the most popular platforms used across TSIA service disciplines. Today’s remote support solutions offer much more than just remote control for PCs, their functional footprint is expanding to include support for more devices and richer analytics for trend analysis and supervisor dashboards. Remote support solutions are typically well regarded by users, consistently delivering one of the highest average satisfaction scores in TSIA’s annual Global Technology Survey. Service executives should acquaint themselves with the new features and capabilities being introduced by leading remote support platforms and find ways to leverage the capabilities beyond technical support. Field services, education services, professional services, and managed services are all increasing adoption of these tools to boost productivity and avoid on-site visits. Download this white paper to learn more.
Tags : remote support, remote technology, customer support, productivity, remote technology, crm & customer care, marketing research, sales
     LogMeIn
By: Akamai Technologies     Published Date: Jun 27, 2017
Traditional remote access technologies were created twenty-years ago, before businesses were distributed, mobile, and users of cloud. View this slideshare to learn 3 reasons why now is the time for a new remote access model.
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     Akamai Technologies
By: AWS     Published Date: May 09, 2018
More and more businesses are embracing workplace mobility and bring-your-own-device (BYOD) strategies as a method to reduce costs and stimulate productivity. These initiatives give employees, contractors, and business partners the power to remotely contribute, collaborate, and communicate with team members from familiar devices, anywhere around the world. To implement these strategies effectively however, IT teams must provide access to applications, business systems, collaboration platforms, and development environments without sacrificing end-user experiences, hindering their organization’s security posture, or inducing excessive costs. What many are finding is that traditional methods of desktop and application delivery and on-premises Virtualized Desktop Infrastructure (VDI) often cannot live up to this task, as they introduce new challenges upon implementation.
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     AWS
By: Sage     Published Date: Jul 08, 2015
This white paper describes how ERP technology can improve efficiency by: • Standardizing and automating business processes—locally as well as across multiple locations and countries—to accelerate business operations. • Offering a fully integrated suite of business management applications that share a common dataset and extending these applications over the Internet, allowing visibility and collaboration across departments, as well as with customers, partners, suppliers, and remote users. • Providing flexible and customizable reporting to improve business reporting, analysis,and insight.
Tags : enterprise resource planning, erp, efficiency, operating costs, standardization, automation, business management
     Sage
By: Secure Computing     Published Date: Jan 25, 2008
In an environment where business and government databases store ever-increasing amounts of sensitive and confidential data; and where a growing number of employees need to access that data remotely, password security alone is insufficient to ensure user authentication. Two-factor authentication requires two measures for users to verify their identities and access data.
Tags : cell phone, cell phones, wireless security, mobile security, mobile workers, authentication, 2-factor authentication, iam
     Secure Computing
By: Citrix Systems     Published Date: Feb 14, 2019
"Now that 72.3% of cloud users have a mix of on-prem/off-prem clouds, the networking game has changed. Traditional app delivery solutions can’t ensure reliable, secure access in a SaaS, multi-device, hybrid, and multi-cloud world.  Get this solution brief to learn why a holistic strategy innately reduces complexities that otherwise would prohitib visibility and control in distributed architectures. The brief also explains: - The Citrix Networking approach to delivering reliability and a high-quality experience - How to ensure reliable access to apps at branch and remote locations while keeping costs low - How to provide full visibility and analytics for your network, applications, users, and data"
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     Citrix Systems
By: Citrix Systems     Published Date: Jun 04, 2019
Now that 72.3% of cloud users have a mix of on-prem/off-prem clouds, the networking game has changed. Traditional app delivery solutions can’t ensure reliable, secure access in a SaaS, multi-device, hybrid, and multi-cloud world. Get this solution brief to learn why a holistic strategy innately reduces complexities that otherwise would prohibit visibility and control in distributed architectures. The brief also explains: The Citrix Networking approach to delivering reliability and a high-quality experience How to ensure reliable access to apps at branch and remote locations while keeping costs low How to provide full visibility and analytics for your network, applications, users, and data
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     Citrix Systems
By: Riverbed     Published Date: Apr 14, 2017
"In the cloud era, businesses need levels of agility that traditional networks can’t provide. The software-defined WAN (SD-WAN) is emerging at branch offices and other remote locations to drive increased efficiencies and to optimize user experiences across cloud applications and services. What you’ll learn from this powerful resource: Why the SD-WAN market is expected to hit $6B by 2020. The products and services that form the SD-WAN landscape. Some essential guidance for SD-WAN planning and implementation."
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     Riverbed
By: Riverbed     Published Date: Nov 02, 2016
"In the cloud era, businesses need levels of agility that traditional networks can’t provide. The software-defined WAN (SD-WAN) is emerging at branch offices and other remote locations to drive increased efficiencies and to optimize user experiences across cloud applications and services. What you’ll learn from this powerful resource: Why the SD-WAN market is expected to hit $6B by 2020. The products and services that form the SD-WAN landscape. Some essential guidance for SD-WAN planning and implementation."
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     Riverbed
By: 8x8 Inc.     Published Date: Aug 09, 2017
The 8x8-CCNG survey shows more and more companies are moving their contact centers to the cloud, and for a range of reasons that is appealing to almost every business center. Most prominent among those objectives are better business continuity, scalability, supporting remote workers, and integrating new technologies like multi-channel capabilities. Does your contact center employ remote agents? More than half do or respondents do! Across industries, prioritizing top talent and supporting remote workers is a growing concern. Cloud contact centers support this objective by making the full set of technologies and features available to all users, wherever they are located. Download now to learn more.
Tags : 8x8, cloud contact center, remote work, scalability, cloud computing
     8x8 Inc.
By: Citrix Systems     Published Date: Jul 28, 2015
This white paper explores the evolution of secure remote access requirements, focusing in particular on the impact of user mobility and growing adoption to bring your own device (BYOD) practices.
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     Citrix Systems
By: Citrix Systems, Inc.     Published Date: Jan 19, 2016
Learn how NetScaler with Unified Gateway provides One URL for secure remote access and helps reduce TCO, simplifies IT, strengthens security and ensures a high-definition experience for both mobile and traditional application users.
Tags : citrix, security, remote access, delivery
     Citrix Systems, Inc.
By: Riverbed     Published Date: Sep 05, 2014
Many organizations have invested in server consolidation, particularly in their data centers. In remote offices, though, servers and storage exist as isolated islands of infrastructure that require management through separate operational processes and procedures. This approach could place data at risk. A new kind of storage architecture allows IT to consolidate remote servers and data in the data center by decoupling storage from its server over any distance—even thousands of miles—and still get the same performance as if the storage remained local to the branch. Organizations can now consolidate remote infrastructure to increase security and ef?ciency, without adversely impacting end-user performance in branch of?ces.
Tags : consolidation, servers, remote, storage, isolated islands, efficiency, security
     Riverbed
By: Asentria Corporation     Published Date: Sep 04, 2007
The use of pollable remote access units enable integration of phone systems with telecommunications management, plus system-wide access, monitoring and alarm notification that includes unmanned remote sites. Few telephone networks connect a user base that is involved in such a multitude of vital services as local government.
Tags : telecom alarms, snmp traps, remote site managers, terminal servers, remote access, snmp monitoring, snmp, contact closures
     Asentria Corporation
By: VMware AirWatch     Published Date: Jul 20, 2017
Many Windows applications are traditional x86/x64 apps, which can be several GBs in size. To package and deploy apps to remote worker and branch office endpoints, organizations mostly rely on costly distribution servers, which are both capital and labor intensive. New Windows Software Distribution capabilities in AirWatch create a more efficient and enterprise scalable deployment experience that reduces bandwidth, infrastructure, and labor costs. • Manage the full lifecycle of Win32 apps - including deploying apps, dependencies and patches • Eliminate the challenges of complex app packaging, unreliable app installs and recurring OS imaging with App Stacks delivery • Distribute apps to remote and branch users with CDN and P2P capabilities and eliminate your distribution server footprint • Deliver apps in a unified app catalog and provide a consistent single sign-on experience for the user
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     VMware AirWatch
By: VMware Citrix     Published Date: Jan 23, 2018
VMware Horizon® 7 offers full-featured support for hosted applications and shared desktop sessions, expanding the capabilities of the leading virtual desktop infrastructure (VDI) platform. Tightly integrated with Microsoft Remote Desktop Services (RDS), Horizon can deliver hosted applications and desktop sessions, virtual desktops, and VMware ThinApp® virtualized applications, all supported on the devices end users want to use. This white paper provides guidance for adding support for hosted applications and desktop sessions to your VMware Horizon infrastructure. Whether the goal is to integrate an existing RDS environment for combined management with VMware Horizon virtual desktops or deploy hosted applications and desktop sessions for the first time, VMware Horizon provides the technology required and a simple path forward.
Tags : hosted, applications, horizon 7, virtual desktop, infrastructure, microsoft, remote, services
     VMware Citrix
By: LANDesk     Published Date: Feb 12, 2007
White paper discussing how the LANDesk® Management Gateway in LANDesk® management solutions 8.6, along with LANDesk® Trusted Access™, help organizations extend the enterprise management of remote devices across the Internet without having to "punch holes" in the firewall or compromise the security of such devices or the corporate infrastructure.
Tags : network security, remote access, security, mobile workers, mobile workforce, remote user, remote workers, trusted access
     LANDesk
By: CA Technologies EMEA     Published Date: Sep 14, 2018
Data security risk caused by third parties is a pervasive problem. Yet, many organizations granting remote privileged access to third-party users leave gaps that represent significant security risks. If you’re like most organizations today, you frequently grant vendors, contractors and other non-staff members access to internal networks and systems. These privileged users remotely administer your operating systems, databases or applications using their own endpoint devices. Download the eBook to learn the five best practices to control security risk brought on by third parties.
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     CA Technologies EMEA
By: VMware AirWatch     Published Date: Jul 19, 2017
There’s no denying that today’s workforce is “mobile.” Inspired by the ease and simplicity of their own personal devices, today’s workforce relies on a variety of tools to accomplish their business tasks — desktops, smart phones, tablets, laptops or other connected devices — each with varying operating systems.  The specific tasks they need to accomplish? That depends on the person. But it’s safe to say remotely logging in and out of legacy, desktop, mobile, software as-a-service (SaaS) and cloud applications is a given. And the devices on which they work? They could be owned by the enterprise or the end user, with varying levels of company oversight, security and management. The result? An overabundance of “flexibility” that leads to fundamental IT challenges of security and manageability.
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     VMware AirWatch
By: VMware     Published Date: Jul 24, 2017
There’s no denying that today’s workforce is “mobile.” Inspired by the ease and simplicity of their own personal devices, today’s workforce relies on a variety of tools to accomplish their business tasks — desktops, smart phones, tablets, laptops or other connected devices — each with varying operating systems.  The specific tasks they need to accomplish? That depends on the person. But it’s safe to say remotely logging in and out of legacy, desktop, mobile, software as-a-service (SaaS) and cloud applications is a given. And the devices on which they work? They could be owned by the enterprise or the end user, with varying levels of company oversight, security and management. The result? An overabundance of “flexibility” that leads to fundamental IT challenges of security and manageability.
Tags : 
     VMware
By: LogMeIn     Published Date: Mar 19, 2015
In today’s competitive market, you understand the importance of delivering outstanding customer experience while improving service desk productivity and keeping costs low. Remote support solutions enable you to meet these objectives by allowing agents to connect to remote devices and computers, pull system diagnostics and push configurations to deliver personalized hands-on support. With these solutions, you no longer have to walk novice users through detailed recovery procedures or complex settings. This white paper details how remote support solutions enable your organization to increase customer satisfaction, reduce costs by improving productivity, improve support metrics, and solve complex problems in a highly secure environment.
Tags : remote support, customer care, customer experience, customer service, remote devices, cost, productivity, crm & customer care
     LogMeIn
By: Virtela Communications, Inc.     Published Date: Oct 12, 2011
Find out how companies have deployed remote access SSL VPNs to increase remote user satisfaction, improve accessibility to corporate resources, support business continuity planning, and reduce overall implementation and ongoing management costs. The white paper also covers how cloud-based SSL VPN services address high availability requirements, support unforeseen spikes in activity and optimize network performance. Lastly, learn how a single SSL VPN platform can support all your mobile access, telecommuting and partner extranet requirements to improve your ROI.
Tags : virtela, healthcare, remote user satisfaction, roi
     Virtela Communications, Inc.
By: VMware Citrix     Published Date: Jan 23, 2018
VMware Horizon® support for published applications provides exciting new opportunities for customers running Citrix XenApp. Tightly integrated with Microsoft Remote Desktop Services (RDS), VMware Horizon is a new option for delivering not just published applications and shared desktops, but also virtual desktops, software as a service (SaaS), and virtualized applications to the devices your end users want to use. This white paper provides guidance for planning and undertaking a migration from Citrix XenApp to VMware Horizon. Four approaches to XenApp migration are detailed, including the major steps required for their implementation. Whether the goal is to migrate an existing XenApp infrastructure to Horizon, replace it with a new system, or simply integrate legacy Citrix infrastructure with your Horizon virtual desktop deployment, VMware has the innovative products and technology you need.
Tags : citrix, xenapp, vmware, horizon, applications, customers, integration, software
     VMware Citrix
By: Webroot     Published Date: Sep 18, 2013
This infographic gives a quick visual representation of some of the key findings of a recent Webroot research on web security in the US and UK. As cybercriminals increasingly exploit vulnerabilities in mobile browsers and apps, companies with mobile workforces face new challenges in protecting users and critical data. And the impacts of failing to protect against mobile browsing threats can be severe. The infographic also gives a checklist of things you can do to reduce the risks. Among the key points: • 50% of companies in the US estimate that web-borne attacks cost from $25,000 to $1 million in 2012. • 90% of respondents agree that managing the security of remote users is challenging • 50% of firms with remote workers had a website compromised
Tags : security, mobile device, mobile threats, mobile browsing, cybercriminals, data, protection
     Webroot
By: VMware AirWatch     Published Date: Feb 27, 2018
TAKE YOUR MOBILITY STRATEGY TO THE NEXT LEVEL WITH UEM MDM and EMM were only the beginning of the modern workspace evolution. Now, more people than ever before are working remotely—introducing a proliferation of assorted devices and platforms that need to be managed and secured in the enterprise, and consequently creating unprecedented challenges for IT and business leaders. The solution? Unified endpoint management (UEM). In this eBook, you'll learn the key business risks you could face without a comprehensive UEM solution: • Traditional management tools unable to support remote workforces • Siloed management tools leading to higher IT costs • Lack of visibility across endpoints increasing security risks • Disengaged employees driven by a poor user experience
Tags : endpoint, management, enterprise, mobility, business
     VMware AirWatch
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