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By: Microsoft Azure     Published Date: Apr 11, 2018
Your customers are asking for it. Your developers are ready for it. Your operations team is demanding it. What’s behind this momentum? Software-as-a-Service (SaaS) is a fundamental shift away from traditional software licensing to a market-driven subscription model. Keystone engaged 20 ISVs who successfully transitioned to a SaaS model, and found: New customer segments open thanks to lower adoption and operating costs. With less complex infrastructure under SaaS, customer TCO drops. ISV products improve with value-added cloud services and SaaS data capabilities. Financial predictability improves with recurring revenue model. New pricing models aligns ISV value to customers’ business needs, driving increased revenue. Additional, significant operational benefits from switching to a SaaS model. Fill out the form at right to get the free report, The Shift to SaaS: A high-value opportunity for ISVs. The collection of product usage data increases the speed of product development by 33%. –
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     Microsoft Azure
By: KPMG     Published Date: Jul 12, 2018
With disruptive ideas and technologies coming thick and fast, formulating a strategic response is critical to long-term survival. How can you prepare a strategy for success? Read this report to find out: • how established organisations are meeting the challenge from disruptors • what models they’re using to gain first-mover access to technology innovation • why designing an overall portfolio of disruption responses is key • how to navigate disruption successfully, with a clear four-step approach. Download the report now
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     KPMG
By: Workday APAC     Published Date: Dec 18, 2018
Are you a finance leader looking to get on track with digitization? With insight from over 650 global finance leaders, this report examines the top priorities for financial transformation and provides a valuable road map for successfully redefining the finance function. Download the report now.
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     Workday APAC
By: Cielo     Published Date: Mar 04, 2016
"Outsourcing" often gets a bad name. But when it comes to your recruitment function, partmering with an outside expert can successfully transform your approach to talent acquisition and deliver measurable business results faster.
Tags : cielo, talent practices, talent acquisition, recruitment, recruitment process outsourcing, rpo, outsourcing, hiring
     Cielo
By: Polycom     Published Date: May 12, 2015
Infographic featuring ten pieces of advice for successfully addressing issues with compliance, customers, competitiveness, and complexity.
Tags : polycom, enterprise, collaboration, fsi, compliance, customer
     Polycom
By: PulseConnect     Published Date: Sep 04, 2012
It's easy to assume that automated emails don't require a lot of work on your part because, well, they're automated. In reality, automated emails require some careful thought and planning to successfully trigger messages that best connect with your recipients...and don't end up in their spam folder.
Tags : email marketing, email automation, conversion rates, email targeting, email marketing services/software, list management
     PulseConnect
By: ServiceSource     Published Date: Nov 01, 2013
How strong is your renewal program? Are you able to predict and analyze your performance correctly? ServiceSource® believes that the real yardstick of renewal performance lies in a comprehensive set of key performance indicators (KPIs) that can tell a much broader story. Over the last 13 years and over 145 engagements, we’ve identified these twelve critical factors for successfully measuring and growing your renewal revenue. This whitepaper provides a detailed overview of those KPIs.
Tags : reducing customer churn, servicesource, maximize revenue, essential kpis, renewal opportunity, renewal results, sales process, performance drivers
     ServiceSource
By: Polycom     Published Date: Jul 24, 2014
Download this survey to learn what 5,000 business professionals around the world say are their biggest collaboration challenges—and discover the strategies they deploy to overcome them. In late 2013, Polycom invited customers and partners around the world to participate in a survey that focused on collaboration challenges. More than 5,000 business professionals from all job levels, functions and vertical sectors responded, candidly sharing insights about their obstacles and the strategies they deploy to overcome them. The survey reveals that 85% of the respondents believe video conferencing helps them achieve their business goals. See how they successfully use video in their profession and how you can leverage technology to defy distance and improve remote collaboration within your organization as well.
Tags : polycom, collaboration video conferencing, defy distance
     Polycom
By: Citrix Systems, Inc.     Published Date: Jan 19, 2016
Learn how web applications and mobile devices impact IT’s ability to successfully defend against cyberthreats, and find out why SDN may be the solution.
Tags : citrix, cyberthreat, report, defense
     Citrix Systems, Inc.
By: SAS     Published Date: Aug 03, 2016
Financial institutions (FIs) must support the channels and services that consumers demand in order to remain competitive with each other and with disruptive competitors. To that end, supporting account opening, delivering new transactional features, and facilitating payments through digital channels have become table stakes. Unfortunately, the speed and convenience that these capabilities afford is a benefit to consumers and fraudsters alike. To successfully prevent fraud while retaining the benefits of offering digital financial services, FIs must understand how fraudsters are exploiting these capabilities and fight fraud with customer experience in mind.
Tags : finance, best practices, digital channels, demand, financial services, fraud, customer experience
     SAS
By: Apsalar     Published Date: Aug 04, 2015
Apps are a critical part of more and more commerce businesses. If you need to drive more ROI from your apps, download 35 Tips for Successfully Marketing mCommerce Apps.
Tags : mobile marketing, mobile apps, mobile app marketing, appstore tips
     Apsalar
By: Esker     Published Date: Dec 08, 2014
Discover the inspiring stories of five companies who successfully automated their manual order processing methods with Esker — and have the results to prove it. Esker has been referred to as a game-changer. Read the customer stories for yourself and envision your launch into optimized business processes. Download now!
Tags : business transaction, csr, processing, sales orders, faxes, fax machine, data, sap
     Esker
By: Oracle     Published Date: Mar 05, 2015
Is your organization truly meeting the expectations of your customers and delivering a differentiated experience that builds revenue growth and loyalty? Although there is currently a lot of focus on what constitutes the ideal digital experience, few organizations have successfully executed a strategy that takes the entire digital experience equation into consideration. Download this whitepaper now to learn the 5 keys to the digital experience equation and to read case stories on companies who have gotten it right.
Tags : oracle, commerce, empowerment, customer, e-commerce, content, marketing, retail ops
     Oracle
By: CA Technologies     Published Date: Mar 12, 2015
Learn 5 OAuth Essentials for API Access Control and see how these tips will allow you to successfully manage your API management infrastructure.
Tags : oauth, api, ca tehnologies, twitter, resource server, authorization
     CA Technologies
By: Rosetta Stone     Published Date: Apr 03, 2018
For many companies, language barriers increase as business globalization becomes the norm rather than the exception. Perhaps a call center agent cannot handle customer contact in an unfamiliar language. Or a manager travels to a face-toface meeting only to sit across a conference table from clients wanting to speak in their own native language. Even within your organization, teams across global geographies must collaborate to achieve collective goals, but language barriers often stand in their way. Meanwhile, HR leaders are tasked with recruiting and retaining top talent and L&D managers must align programs with business goals. Each of these scenarios and areas of responsibility have something in common: A clear need for company-sponsored training to develop employees’ language proficiency so they can engage successfully with colleagues and customers anywhere. Thousands of learners were surveyed about the impact of language training with Rosetta Stone® business solutions.1 Results show
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     Rosetta Stone
By: mindSHIFT     Published Date: Nov 29, 2007
To successfully adopt managed IT services to meet your business objectives, small- and medium-sized organizations (SMBs) should follow five straightforward steps.
Tags : msp, managed service provider, it services, it service provider, outsourcing, managed services, small business, soho
     mindSHIFT
By: CDW     Published Date: Dec 23, 2014
Learn the 5 steps for successfully deploying highly efficient infrastructure for Windows servers and see how you can lower operating expenses and reduce IT workload.
Tags : cdw, data, windows, server, infrastructure, technology, operations, compatibility
     CDW
By: AppDynamics     Published Date: Sep 21, 2017
Performance challenges can add up quickly with a poorly configured cloud setup, and companies must get serious if they hope to transition to the cloud successfully. Businesses may be turning to the cloud at a breakneck pace, but that speed is leaving many without a clear plan as to how they want to reach their end destination.
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     AppDynamics
By: athenahealth     Published Date: Feb 27, 2014
For providers, Stage 2 Meaningful Use raises the bar across the board on what it means to “meaningfully use” an EHR: there are more core measures, new menu measures, and higher reporting thresholds. Reap the rewards by following these five steps to help your practice successfully achieve Stage 2 Meaningful Use.
Tags : athena, healthcare, healthcare technology, meaningful use, stage 2 meaningful use, ehr, ehr vendors, core measures
     athenahealth
By: ServiceNow     Published Date: Mar 13, 2019
A healthy CMDB is a critical tool for maintaining high service availability, helping to prevent service outages and fix them faster when they occur. Get a detailed roadmap for successfully deploying your CMDB with this guide. Get started on the road to improved business service health today.
Tags : servicenow, cmdb, stage, roadmap, business
     ServiceNow
By: Oracle     Published Date: Jan 09, 2017
Based on the findings of our independent research study, "Millennials and Hospitality: The Redefinition of Service”, get our five tips to help you successfully win the business of this coveted, tech-savvy generation and keep them coming back.
Tags : mobility, mobile devices, millennials, hospitality, hotels, hotel management
     Oracle
By: Zendesk     Published Date: Jan 19, 2018
Customers are more technically savvy than ever and have come to prefer the DIY approach to solving their issues and answering their own questions. Years of research by ICMI has confirmed that customers prefer to resolve issues themselves and within their channels of choice. Furthermore, customers only seek direct interactions when they unsuccessfully exhaust their self-service options. This is backed up by data from American Express, which found that 48% of consumers prefer to speak with a customer service rep when dealing with complex issues, but only 16% prefer the same contact for simple issues. The goal of this paper is simple: We want to help you build an all-in-one knowledge base, community, and customer portal. All of which can be accomplished with a help center like Zendesk Guide.
Tags : customer support software, customer service tool, customer relationship, multichannel support tool, customer support vendor evaluation, knowledge base management, help desk software, help desk portal
     Zendesk
By: Zendesk     Published Date: May 21, 2018
Customers are more technically savvy than everand have come to prefer the DIY approach to solving their issues and answering their own questions. Years of research by ICMI has confirmed that customers prefer to resolve issues themselves and within their channels of choice. Furthermore, customers onlyseek direct interactions when they unsuccessfully exhaust their self-service options. This is backed up by data from American Express, which found that 48% of consumers prefer to speak with a customer service rep when dealing with complex issues, but only16% prefer the same contact for simple issues. The goal of this paper is simple: We want to help you build an all-in-one knowledge base, community, and customer portal. All of which can be accomplished with a help center like Zendesk Guide.
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     Zendesk
By: Zendesk     Published Date: Jun 29, 2018
Customers are more technically savvy than ever and have come to prefer the DIY approach to solving their issues and answering their own questions. Years of research by ICMI has confirmed that customers prefer to resolve issues themselves and within their channels of choice. Furthermore, customers only seek direct interactions when they unsuccessfully exhaust their self-service options. This is backed up by data from American Express, which found that 48% of consumers prefer to speak with a customer service rep when dealing with complex issues, but only 16% prefer the same contact for simple issues. The goal of this paper is simple: We want to help you build an all-in-one knowledge base, community, and customer portal. All of which can be accomplished with a help center like Zendesk Guide.
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     Zendesk
By: MoreVisibility     Published Date: May 07, 2012
Social media, social media, social media! It's all that anyone online is talking about these days. What people aren't talking about are ways to successfully measure their social media efforts. Read to learn more.
Tags : morevisibility, social media, marketing, emerging marketing, internet marketing, web analytics, interactive marketing, market research
     MoreVisibility
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