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By: Entrust Datacard     Published Date: Sep 28, 2016
This guide describes the technical and business impact of SHA-1 migration as it pertains to SSL certificates only. It will outline a recommended migration path to minimise the cost and operational impact of replacing affected SSL certificates.
Tags : security, security application, ssl, ssl certificates, sha
     Entrust Datacard
By: Diligent     Published Date: Aug 05, 2016
When organizations engage a board portal provider, they are entrusting them to safeguard sensitive documents and provide a system for managing access to those documents. This trust goes beyond technical specifications.
Tags : board portal, document management, security management
     Diligent
By: CDW     Published Date: Feb 27, 2015
The real test of any SAM system goes beyond creating a one-time Effective Licensing Position (ELP) for a given software publisher. To be truly valuable, the SAM solution has to have the ability to manage change. Being able to work from a dependable list of software that has been approved by, and which also serves the business, means that finite IT & SAM resources are not wasted through the support of legacy software that might be deemed redundant, and should keep a company on track technically by not becoming dependent on aging software. This 10 –Minute Guide from SAM experts at Snow Software will show how to establish and maintain a Software Catalog for the purpose of ensuring that your software estate remains relevant and fit for its business purpose.
Tags : software management, sam, software security, cloud computing, enterprise content management, business intelligence, office productivity apps, network security
     CDW
By: Germain Software     Published Date: Mar 10, 2011
Provides 10 tips to proactively tune Siebel CRM software and the infrastructure Siebel CRM is deployed on
Tags : siebel performance tuning
     Germain Software
By: ITManagement     Published Date: Jul 24, 2008
The days of deploying new equipment for the sake of having the latest and greatest ended when the Internet bubble burst. So when you know it's time for a network upgrade, you need to have more than the technical facts — you need to arm yourself with a rock-solid business case. Start with these 10 ways to sell the members of your upper-management team on the network upgrade.
Tags : it management, upgrade, servers, management, network, network upgrade, selling management, itmanagement
     ITManagement
By: GrapeCity, Inc.     Published Date: Feb 25, 2013
Encouraging self-service BI adoption is both a technical and a human resource effort. This white paper offers a 10-point checklist for improving this process, and includes these questions and more in this easy-to-read white paper.
Tags : ad hoc reporting, ad hoc report designer, self-service bi, business intelligence, reporting, activereports, web-based reporting, mobile bi
     GrapeCity, Inc.
By: IBM     Published Date: Oct 09, 2012
Insights from the 2012 Global Reputational Risk and IT Study: How security, business continuity and technical support can shape the reputation and value of your company.
Tags : security risks, it security, reputational risk, business continuity, infographic, ibm, security
     IBM
By: LogMeIn     Published Date: Mar 19, 2015
Remote support technology, including remote control, desktop sharing, and web collaboration, is one of the most popular platforms used across TSIA service disciplines. Today’s remote support solutions offer much more than just remote control for PCs, their functional footprint is expanding to include support for more devices and richer analytics for trend analysis and supervisor dashboards. Remote support solutions are typically well regarded by users, consistently delivering one of the highest average satisfaction scores in TSIA’s annual Global Technology Survey. Service executives should acquaint themselves with the new features and capabilities being introduced by leading remote support platforms and find ways to leverage the capabilities beyond technical support. Field services, education services, professional services, and managed services are all increasing adoption of these tools to boost productivity and avoid on-site visits. Download this white paper to learn more.
Tags : remote support, remote technology, customer support, productivity, remote technology, crm & customer care, marketing research, sales
     LogMeIn
By: Secureworks ABM UK 2017     Published Date: Oct 23, 2017
Cybercriminals can be goal-driven and patient, and they often have a singular focus, plenty of time and access to vast, modern technical resources. Both organized and forum-based criminals are working constantly to find innovative and efficient ways to steal information and money with the lowest risk to their personal freedom. If we wish to stay “one step ahead” of the threats detailed in this report, awareness of online criminal threats, techniques and markets is our best defense.
Tags : cyber security, cyber security framework, data security, firewall, general data protection regulation, incident and problem management, information security, intrusion detection
     Secureworks ABM UK 2017
By: Ahead     Published Date: Nov 30, 2018
Over the past seven years, we’ve surveyed more than 30,000 technical professionals around the world to explore the relationships between IT performance, DevOps practices, culture, organizational performance and other elements that affect business outcomes. In the process, we’ve built the deepest and most widely referenced body of DevOps research available. The 2018 State of DevOps Report breaks new ground in our understanding of the DevOps evolutionary journey. We have identified the five distinct stages of DevOps evolution, and the critical practices at each stage that help you achieve success and progress to the next phase of your journey.
Tags : 
     Ahead
By: Riverbed     Published Date: Apr 24, 2015
Read this white paper to learn 3 critical legacy application evaluation activities to ensure cloud migration success. Activity #1: Determine if there is a cost justification Activity #2: Conduct a cloud readiness study to better understand the business and technical factors Activity #3: Conduct a pre- and post-migration study to understand how the app will behave in the cloud
Tags : legacy application evaluation, cloud migration, cloud readiness, mobile, security
     Riverbed
By: INT_AstuteIT_ABM_DoubleTouch_BENELUX     Published Date: Feb 23, 2018
Traditional organizations across the globe are transforming to compete against digital-only players, in restructuring to put the customer first. The world’s buying behavior - and people’s behavior in relation to technology - is quickly changing in connection with online distribution channels, smart devices, and their interplay with offline touchpoints. Siloed business systems and their old reporting lines need to shift, and synchronize - fast.
Tags : programme, manager, data, analyst, technical
     INT_AstuteIT_ABM_DoubleTouch_BENELUX
By: Altiscale     Published Date: Aug 25, 2015
Weren't able to attend Hadoop Summit 2015? No sweat. Learn more about the latest Big Data technologies in these technical presentations at this recent leading industry event. The Big Data experts at Altiscale - the leader in Big Data as a Service - have been busy at conferences. To see all four presentations (in slides and youtube video), click here. https://www.altiscale.com/educational-slide-kit-2015-big-data-conferences-nf/ • Managing Growth in Production Hadoop Deployments • Running Spark & MapReduce Together in Production • YARN and the Docker Ecosystem • 5 Tips for Building a Data Science Platform
Tags : hadoop, hadoop technologies, hadoop information
     Altiscale
By: Dell EMC & Intel     Published Date: Sep 06, 2018
For organisations that aim to modernise their IT environments and limit operational risks that can incur costs, IDC recommends making data protection initiatives a top priority. Modernise data protection to cut IT costs and advance IT Transformation. Modern data protection enables organisations to shrink data backup and recovery windows , which means fewer security breaches and faster resolutions when they do happen. To truly transform IT, modernise your data center to increase IT efficiency and shed technical debt while protecting your bottom line. Drive IT Transformation and results with leading enterprise solutions from Dell EMC powered by Intel®.
Tags : 
     Dell EMC & Intel
By: Sigaba     Published Date: Aug 21, 2009
This white paper reviews the five most common current approaches to messaging security. While the five approaches discussed here are not the comprehensive list of available solutions, they are the basis for most variations of messaging security solutions available today.
Tags : email security, security management, security policies, secure instant messaging, intranets, messaging, sigaba, security
     Sigaba
By: LogMeIn     Published Date: Mar 01, 2012
Traditional remote access and meeting tools were not designed as remote support tools for helpdesks and IT professionals. LogMeIn consults daily with helpdesk and operations managers and here's what we've learned are the top five hidden costs of using legacy tools to provide remote support.
Tags : support tools, customer support, technical support, technology, it support, service desk, help desk
     LogMeIn
By: Xangati     Published Date: Sep 14, 2015
Efficiency is not about maxing out utilization, nor is it about achieving the highest possible MIPS, IOPS or any other standard metric. Technically, efficiency is about the ratio of useful work performed to the energy expended in doing that work. You want the greatest amount of output from your IT infrastructure for the lowest possible cost. It’s a bit like long-distance driving and working to achieve the highest possible miles per gallon through constant observation of time, speed and gas consumption in the face of varying traffic and weather conditions. Flooring the gas pedal is not always the best option. What can you do to optimize your converged infrastructure efficiency? While there are no 10-second, quick-fix answers, here are five strategies you can start implementing right now to bring your organization much closer to optimal efficiency and long-term cost savings.
Tags : infrastructure efficiency, optimal efficiency, long-term cost savings, utilization
     Xangati
By: Microsoft Office 365     Published Date: Sep 26, 2017
Today’s workforce is more mobile than ever before, routinely working whenever and wherever necessary, using a variety of mobile devices and productivity apps. They expect their tools to deliver the capabilities they need to stay productive and efficient. But what if they don’t? When a business doesn’t support its workforce with suitable, properly vetted apps, employees will often download and install the tools they like. This trend, called “Shadow IT,” is almost always a recipe for trouble. One-off, standalone apps don’t conform to business strategy and growth plans, but instead create difficulties — security, compatibility, compliance and technical support — that draw resources away from strategic work.
Tags : 
     Microsoft Office 365
By: Dyn     Published Date: Sep 25, 2013
Read this white paper to learn the 5 ways to prepare your advertising infrastructure for disaster.
Tags : advertising network latency, technical problems, conversions, clicks, dyn, advertising infrastructures, internet marketing
     Dyn
By: Zendesk     Published Date: Jan 19, 2018
Customers are more technically savvy than ever and have come to prefer the DIY approach to solving their issues and answering their own questions. Years of research by ICMI has confirmed that customers prefer to resolve issues themselves and within their channels of choice. Furthermore, customers only seek direct interactions when they unsuccessfully exhaust their self-service options. This is backed up by data from American Express, which found that 48% of consumers prefer to speak with a customer service rep when dealing with complex issues, but only 16% prefer the same contact for simple issues. The goal of this paper is simple: We want to help you build an all-in-one knowledge base, community, and customer portal. All of which can be accomplished with a help center like Zendesk Guide.
Tags : customer support software, customer service tool, customer relationship, multichannel support tool, customer support vendor evaluation, knowledge base management, help desk software, help desk portal
     Zendesk
By: Zendesk     Published Date: May 21, 2018
Customers are more technically savvy than everand have come to prefer the DIY approach to solving their issues and answering their own questions. Years of research by ICMI has confirmed that customers prefer to resolve issues themselves and within their channels of choice. Furthermore, customers onlyseek direct interactions when they unsuccessfully exhaust their self-service options. This is backed up by data from American Express, which found that 48% of consumers prefer to speak with a customer service rep when dealing with complex issues, but only16% prefer the same contact for simple issues. The goal of this paper is simple: We want to help you build an all-in-one knowledge base, community, and customer portal. All of which can be accomplished with a help center like Zendesk Guide.
Tags : 
     Zendesk
By: Zendesk     Published Date: Jun 29, 2018
Customers are more technically savvy than ever and have come to prefer the DIY approach to solving their issues and answering their own questions. Years of research by ICMI has confirmed that customers prefer to resolve issues themselves and within their channels of choice. Furthermore, customers only seek direct interactions when they unsuccessfully exhaust their self-service options. This is backed up by data from American Express, which found that 48% of consumers prefer to speak with a customer service rep when dealing with complex issues, but only 16% prefer the same contact for simple issues. The goal of this paper is simple: We want to help you build an all-in-one knowledge base, community, and customer portal. All of which can be accomplished with a help center like Zendesk Guide.
Tags : 
     Zendesk
By: Datto Inc.     Published Date: Apr 15, 2013
Looking to expand your recurring revenue? Need a key to open the door to small business? Learn how Datto ALTO answers both questions, as the key to BDR for small business. Datto wants you to succeed. As the only 100% channel-focused backup, disaster recovery (BDR) and intelligent business continuity (IBC) vendor, Datto is focused on the success of our Partners. Our Partners succeed by delivering award-winning solutions to their clients that are easy to sell, easy to manage, and will eliminate downtime in the event of a natural or technical disaster.
Tags : small business, datto alto, bdr solutions, recurring revenue
     Datto Inc.
By: Cox Communications     Published Date: Nov 10, 2014
Internet service is the heart of any business today, powering everything from telephone service to videoconferences. Because so much of your business depends on a reliable, fast internet connection, it’s important that you choose the best internet service for your environment. With several different options, though, professionals can sometimes feel overwhelmed by the technical jargon.
Tags : internet service, cox, dsl, cable, customer-based wi-fi
     Cox Communications
By: Aruba Networks     Published Date: May 21, 2013
A Farpoint Group Technical Note: 802.11ac: What’s New and Important
Tags : aruba, aruba networks, farpoint technical note, eee 802.11ac standard, lans, phy, wi-fi alliance
     Aruba Networks
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