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By: LogMeIn     Published Date: Feb 27, 2018
Customer service organizations are struggling to react to the pace of innovation and the explosion of channels and devices. To get ahead of these challenges, AD&D pros must deeply invest in automation — automated answers, automated conversations, automated agent guidance, and automated end-to-end processes. They must also invest in intelligence to ensure automated technologies evolve and learn from prior interactions over time. Automation and intelligence quell the headcount increases. They will free agents from working on low-value or repetitive tasks, as they will only have to address highly complex customer scenarios or exceptions to standard operations. This also enables them to focus on building connections with customers to garner their satisfaction and loyalty.
Tags : customer, service, operations, optimization
     LogMeIn
By: Workday     Published Date: Aug 19, 2019
Looking for a cloud partner for financial planning and analytics that’s flexible, easy to use, and always keeps you up-to-date with the latest technologies? Get analysis of the market, key recommendation for evaluating vendors, and more. Download your complimentary copy of the report.
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     Workday
By: Zebra Technologies (Bulldog)     Published Date: Jul 11, 2019
To improve performance and enhance customer satisfaction, you need to understand your customers. Every year, Zebra commissions a global shopper survey to help retailers capture their performance edge through deeper insight into their shoppers. Zebra’s 2019 Shopper Vision Study surveyed approximately 5,000 shoppers, 1,000 retail associates and nearly 500 retail decision makers around the world. Discover the current shopper preferences, retail technology trends and differing perceptions of preferences between retailers and shoppers that will help your operations be more effective.
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     Zebra Technologies (Bulldog)
By: Akamai Technologies     Published Date: Mar 19, 2019
All three of our stories in this issue of the State of the Internet / Security report are about things most organizations aren’t examining. Whether the cause is that organizations don’t perceive some issues as important to their environment, if they don’t have tooling to monitor these issues, or if the resources to monitor this traffic are not available, this traffic is often being overlooked. Each of the stories in this issue of the State of the Internet / Security report looked at aspects of security (credential abuse/APIs/IPv6) that are often overlooked by the mainstream but are nevertheless important to day-to-day operations. These stories create a backdrop for what we expect to see in the upcoming quarters and years.
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     Akamai Technologies
By: StrongMail     Published Date: Mar 15, 2010
Email marketing is continually evolving with the introduction of new technologies, regulations and consumer behavior. As an email marketer, you're charged with keeping track of these changes and making the appropriate adjustments to maximize the ROI of your email programs.
Tags : strongmail, social media, email marketing, emarketing, roi, swyn, networks, social networking
     StrongMail
By: Stratus Technologies     Published Date: Apr 17, 2009
The long migration to electronic health records (EHRs) in the U.S. is set to speed up with the funding authorized by the American Reinvestment and Recovery Act of 2009.  But what are the specific risks when clinicians can’t access electronic health records? How far-reaching are the consequences when EHR data is lost, or its integrity is compromised?  This paper looks at the mission-critical role of EHR systems, and introduces availability solutions that build in uptime protection to ensure the continuity of operation that both caregivers and patients can depend on.
Tags : stratus, electronic health records, ehrs, american reinvestment and recovery act, health, records, availability solutions, mission-critical
     Stratus Technologies
By: Akamai Technologies     Published Date: Feb 23, 2017
Microsoft’s SharePoint Platform is used by tens of thousands of enterprises worldwide to share information with employees and third parties. Many of these users access Sharepoint remotely, which is cumbersome and put the enterprise at risk. Read this paper to learn three reasons why IT needs a new approach to third-party access to Sharepoint.
Tags : third-party, access, sharepoint, platform, remote, enterprise
     Akamai Technologies
By: Akamai Technologies     Published Date: Jun 27, 2017
Traditional remote access technologies were created twenty-years ago, before businesses were distributed, mobile, and users of cloud. View this slideshare to learn 3 reasons why now is the time for a new remote access model.
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     Akamai Technologies
By: Ricoh     Published Date: Sep 17, 2019
Leaders can transform their organization, while reducing their risks and boosting their chances of success. Understand 3 Technologies that Improve Productivity, Communication and Collaboration.
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     Ricoh
By: Ricoh     Published Date: Sep 18, 2019
Depending on the region, only 7% to 18% of organizations currently possess the digital dexterity to succeed with software and services requiring digitally enlightened workers - Gartner Leaders can transform their organization, while reducing their risks and boosting their chances of success. Understand 3 Technologies that Improve Productivity, Communication and Collaboration. • Stay ahead of your competitors • Reduce operating costs • Leverage your print hardware investment to do more GET THE GUIDE NOW
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     Ricoh
By: Ricoh     Published Date: Sep 18, 2019
Depending on the region, only 7% to 18% of organizations currently possess the digital dexterity to succeed with software and services requiring digitally enlightened workers - Gartner Leaders can transform their organization, while reducing their risks and boosting their chances of success. Understand 3 Technologies that Improve Productivity, Communication and Collaboration. • Stay ahead of your competitors • Reduce operating costs • Leverage your print hardware investment to do more GET THE GUIDE NOW
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     Ricoh
By: Onvia     Published Date: Feb 10, 2015
Onvia’s 3 Trends Shaping State & Local Contracting Growth in 2015 reflects on important trends that are expected to shape government contracting this year. Highlights from the report: Onvia’s 3 Trends Shaping State & Local Contracting Growth in 2015 reflects on important trends that will shape government contracting over the coming year. Highlights from the report: • 2014 Review: A “slowing trend” in competitive opportunities, due to macro political-economic factors, with context for expected changes in 2015. • 2015 Trend 1: Potential for stronger growth driven by an expected rebound in government tax revenue and greater bond income for large debt-financed infrastructure projects. • 2015 Trend 2: Technology contracting volume gains traction in non-IT industry sectors, with insight into five niche technologies shaping 2015 procurement. • 2015 Trend 3: Cooperative purchasing influences the overall state and local agency market, with implications for both local and national competitors.
Tags : government procurement, government contracts, state contracts, local contracts, government opportunities, public sector contracts, cooperative purchasing, government it
     Onvia
By: Datastax     Published Date: Oct 21, 2019
The majority of enterprises using cloud will be living in a hybrid deployment world for the foreseeable future. Data and analytics leaders must understand the risks and benefits in using the primary scenarios for hybrid cloud DBMS, and how they align with core use cases and architectures. Read this Gartner report to learn more about how you can evolve your data management strategy to reflect the latest trends and technologies.
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     Datastax
By: Here Technologies     Published Date: Jul 26, 2019
Driver recruitment and retention are proving to be major problems for the trucking industry. The truck driver shortage is worse than ever, and driver turnover is at an all-time high. This leaves fleet owners and trucking companies trapped in constant recruitment mode costing them valuable time and resources. HERE Technologies explores three ways fleet owners can avert the driver staffing crisis and improve recruitment and retention leading to better, stronger fleets. With this eBook, discover: • Effective ways to offer benefits, incentives and competitive pay • Strategies to increase truck driver safety with technology • How to attract two of the largest groups in the US labor force
Tags : here technologies, transport and logistics
     Here Technologies
By: CA Technologies     Published Date: Jul 13, 2015
Issuers need to balance eCommerce payment transaction security and a smooth customer checkout experience. The crux of the matter is how to provide a seamless checkout experience for legitimate customers so they won’t abandon their transaction or use a different form of payment while at the same time stopping illegitimate attempts to transact. The use of behavior-based authentication to determine which transactions should be impacted by requiring the customer to go through additional means of authentication is critical for reducing customer friction while creating better assurance that the transaction is legitimate. Rules are an important component when providing this risk- and behavior-based authentication. When models are added, and used to guide the application of risk-based rules, the impact upon illegitimate authentication attempts can be greatly increased while the impact on legitimate customers is decreased, providing a better experience for the cardholder and loss reduction for
Tags : ecommerce, 3dsecure, risk analytics, behavioral
     CA Technologies
By: Oracle     Published Date: Feb 24, 2015
30 seconds or less. The average length of time that consumers spend reading or listening to online marketing communications . Marketers today are now equipped with the strategies and technologies to better capture consumer attention. To do this, they need to orchestrate individualized customer experiences across the digital channels. Read on for a statistical profile of today’s distracted consumer, followed by actionable tips for effectively communicating and converting this new type of consumer.
Tags : oracle, marketing, consumers, attention, message, distractions, communications, conversions
     Oracle
By: HP Inc.     Published Date: Jul 17, 2017
In May of 2013 McKinsey & Company published their now famous report which outlined twelve disruptive technologies that would have a big impact by 2025. 3D printing was one of them and consumer products were a driving force. In the report, they noted that, “3D printing could have meaningful impact on certain consumer product categories, including toys, accessories, jewelry, footwear, ceramics, and simple apparel.” They predicted that “global sales of products in these categories could grow to $4 trillion a year (at retail prices) by 2025.”
Tags : 3d manufacturing, digital printer, digital manufacturing, printer, scanning, printing solutions, 3d printer, rapid prototyping
     HP Inc.
By: Kaon     Published Date: Feb 01, 2012
Obtaining products for sales and marketing demonstrations can be tough, especially with large, complex and expensive. Learn how CMOs are overcoming such issues with virtual 3D product demonstration that look and behave like the actual product.
Tags : cmo, ipad, 3d products, virtual products, interactive products, mobility, sales, marketing
     Kaon
By: Applause Israel     Published Date: Jun 19, 2018
At the center of every shopping experience is the payment process. The way that brands connect their products and services to their customers, and in turn receive their payments, is the foundation upon which shopping is built. Digital payments, both online and in-store, are transforming that foundation. 80% of Americans are now shopping through online channels on at least a monthly basis, and digital payments have become a primary stream of revenue for brands across all channels1. While offering digital payment options has the potential to simplify life for customers and increase conversion rates, they are creating an additional layer of complexity that is challenging to keep up with. Between the expanding number of digital payment technologies, the increasing number of devices payments can be completed on, and the continuous blurring of digital and physical buying experiences, it is critical to ensure payments will be successful for every person on every device and in every location.
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     Applause Israel
By: Akamai Technologies     Published Date: Aug 17, 2017
APIs are the unseen language of the Internet. They power digital transformation across industries by allowing applications to talk to one another and operate as crucial backend services to websites and mobile apps. As a dynamic and somewhat hidden technology, it can be challenging to find detailed information about the API space. We combined findings from our recent API survey of business leaders from over 400 leading technology companies with industry data to compile four need to know facts about APIs.
Tags : api, mobile app, technology, backend service
     Akamai Technologies
By: Inkling     Published Date: Nov 13, 2014
With your workforce relying on mobile devices, make sure you know these four emerging trends for better mLearning programs
Tags : learning management system, training content, interactive training, interactive content, employee training, sales training, employee onboarding, content creation
     Inkling
By: Esker     Published Date: Jul 17, 2018
No matter what future you see ahead for your accounts payable (AP) organization, one thing is sure: If your organization is going to succeed in the emerging digital trade and commerce environment, it will need to process transactions more efficiently than ever, have faster access to AP information, and be able to act upon information and identify opportunities more quickly. This will require AP organizations to transform their processes with digital technologies. Accounts payable departments that delay their digital transformation initiatives risk falling behind their peers and putting their business at a competitive disadvantage in the global business landscape. This white paper details the growth of digital technologies, the dangers of relying on manual and semi-automated AP payable processes, the benefits of using digital technologies in AP, and how effective change management ensures the success of digital transformation efforts.
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     Esker
By: Epicor     Published Date: Jan 09, 2019
The plan is to move what you currently have onto a platform that gives you new capabilities to better support your transformation goals. Aberdeen Group has found that those who stay up to date with their ERP are, for example, almost three times as likely to have mobile ERP functionality, twice as likely to have integrated ERP and eCommerce, and five times more likely to have social business capabilities.1 Is it time for you to take the next step on your journey by moving to the Epicor ERP system? Consider these questions: XX How much time and money could your business save by eliminating inefficient processes, increasing worker productivity, and improving customer service? XX What goals can you achieve when your core software is integrated with Industry 4 .0 technologies to support the factory of the future? XX What would your business look like if you had real-time information to make informed business decisions that drive growth and profitability?
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     Epicor
By: Zscaler     Published Date: Jun 19, 2019
When’s the last time someone said they liked VPN? The way we work has changed. We access apps from any device, from anywhere, and we expect a fast, seamless experience when we do so. Now, enterprises are able to deliver this, and improve security with cloud services called Zero Trust Network Access (ZTNA) technologies. A modern alternative to VPN.
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     Zscaler
By: Dun & Bradstreet     Published Date: Oct 21, 2016
The modern credit department is playing an expanded role in supporting sales and driving business growth. Traditionally, credit departments have focused on identifying potentially poor customers, thereby reducing losses and mitigating risks. Although this remains a critical function, credit departments also possess a wealth of data that can be mined to identify new business opportunities. With the help of new technologies, credit can work with sales departments by tapping into customer data and sharing insights for increasing sales. Download this white paper to learn more!
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     Dun & Bradstreet
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