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By: Bazaarvoice     Published Date: Nov 05, 2014
In this new whitepaper, we’ll show you how banks that embrace this social opportunity are deepening relationships with customers and driving business. We’ll share tips and success stories of retail banks.
Tags : bazaarvoice, social media, retail banking, customer conversations, drive acquisition, retention, innovation, retail banks
     Bazaarvoice
By: Bazaarvoice     Published Date: Jan 09, 2013
If you're still struggling to understand how social really impacts your brand health, it's time to get focused. This step-by-step guide shows you how brands win big by engaging consumers in the purchase path.
Tags : social strategies, brand health, consumer engagement, consumer insights, case studies, bazaarvoice, social media, advertising agencies
     Bazaarvoice
By: Inspirus     Published Date: Oct 04, 2017
Sodexo’s 2017 Global Workplace Trends Report Offers Thought Leadership from Leading Voices This whitepaper is a summary of the trends that we explored for this year’s Workplace Trends Report. Sodexo reviewed 10 workplace trends: organizational and employee agility; collaborative work spaces; the impact of societal issues such as migration and cultural integration; the new generation of robotics; the evolution of learning at work; the overlap of personal and corporate brands; design thinking principles in the workplace; sustainable development goals; the potential of millennial talent; and the workplace as a wellness destination
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     Inspirus
By: Ingate Systems     Published Date: May 31, 2007
Session Initiation Protocol (SIP) represents the third wave of Internet usage after SMTP (email) and HTTP (Web). Download this free guide now and learn why all firewalls will need to be SIP capable in order to support the wide-scale deployment of enterprise person-to-person communications.
Tags : communication, communications, voip, voice over ip, lan, local area network, ip networks, ip telephony
     Ingate Systems
By: Applause Israel     Published Date: Sep 25, 2018
Consumers expect a seamless, high-quality experience in today’s mature app economy. They want brands to keep up with new technologies like geo-fencing and personalization, as well as the latest ecosystems like voice assistants and connected cars. With this high bar for quality, QA organizations often struggle to keep up with: 1. Rapid Release Schedules 2. Personalization 3. New Technologies (Voice, AI) 4. Geo-Awareness and Localization 5. Device Fragmentation 6. Unexpected Customer Use Cases The cost of failure is high in QA. Time, money, and customer loyalty are all at risk when digital experiences don’t meet users’ high expectations.
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     Applause Israel
By: Sprint     Published Date: Oct 18, 2010
Discover the dynamic new approach to Voice Over Internet Protocol services called the Partner Inter-exchange Network (PIN).
Tags : sprint wholesale, partner interexchange network, pin, scalable voice peering, voice over internet protocol, ip networks
     Sprint
By: Plantronics     Published Date: Oct 18, 2013
Maximize the effectiveness of collaboration. As teams become ever more dispersed, organisations need to think about more than technology to ensure collaboration is successful. With employees now separated much more by time and distance, a range of communication tools are being used by enterprises to keep everyone connected.
Tags : plantronics, communications experience, smarter working, working off-site, productive virtual collaboration, f2f encounters, reduce attrition, optimal working environment
     Plantronics
By: Bazaarvoice     Published Date: Nov 24, 2009
With plummeting ad budgets, a general distrust of advertising, and the power of the personal touch, customer stories give brands a chance to reach untapped consumers with more credibility - through the words of others like them.
Tags : bazaarvoice, participation chains, measurable business, engagement, crm, customer service, customer satisfaction, social media marketing
     Bazaarvoice
By: Clarus Systems     Published Date: Mar 18, 2008
The recent momentum of Unified Communications (UC) and the disruptive enabling technology of IP Telephony have created a convergence between Voice Engineering and IT departments that is unprecedented - even since the advent of computer telephony integration. However, despite rapid and significant advances within these technologies, many enterprises, even the early adopters, have not fully embraced the alignment of these two worlds.
Tags : itil, clarus systems, ipt, ip telephony, unified communications, cisco, callmanager, best practices
     Clarus Systems
By: Zebra Technologies     Published Date: Jun 15, 2017
Dallas-based Parkland Health & Hospital implemented a Zebra technology solution to create a mobile-enabled workforce at its new state-of-the-art hospital campus. That mobile solution enabled the nursing staff to focus on what’s most important — patient care. The solution gave nurses the ability to communicate in real time, access right-now information and take the right action with that information. Parkland’s leadership was able to track all patient activities from positive patient identification and specimen collection to laboratory specimen tracking and pharmacy medication administration. Additionally, hospital staff communication with voice and secure texting, along with patient alerts and alarms—all help increase patient safety, care and satisfaction.
Tags : parkland health, hospital, system, zebra, mobile
     Zebra Technologies
By: Quocirca     Published Date: Oct 01, 2008
The internet has grown rapidly from a random collection of mainly academic networks and military control and routing protocols into a global, integrated and sophisticated commercial utility. No longer simply an 'Information Superhighway', it has extended to embrace voice telephony, video and mobile communications as part of a converged network. Connection options and services have expanded, with opportunities for internet service providers (ISPs) to add value beyond simply forwarding bit and bytes.
Tags : quocirca, isp, isps, internet service provider, convergence, ip telephony, voip
     Quocirca
By: MBG     Published Date: Aug 21, 2009
Telecommunications expenses are among the largest cost items on the corporate income statement. According to leading industry analysts, many companies can lower their telecommunications costs by 15 percent or more without damaging their service quality. In this white paper, MBG outlines five steps that can lead to these savings.
Tags : phone, telecom, telecommunications, phone bill, it spending, cost control, voip, voice over ip
     MBG
By: SAP Concur     Published Date: Aug 07, 2019
"Reworking an outdated invoice policy can be intimidating. Get a head start with this whitepaper, produced by Proformative and sponsored by SAP Concur. You'll get 9 tips for building an invoice policy and a template to help you create a vendor invoice and will take the pain out of accounts payable management. Once created and enforced, an effective accounts payable policy will: Reduce time spent on approving invoices Better store and retain important documents Make pulling documents for research, audit or litigation easier"
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     SAP Concur
By: Vendor Guru     Published Date: Jan 04, 2008
Your organization, like most others, is probably searching for ways to improve the capability of its telephone system or replace it altogether. And given the number and variety of telephony options, organizations that fail to research their choices risk investing in a system that fails to meet their needs. However, bad IP telephony isn’t inevitable. Read this white paper to read success stories and best practices to keep your company on the right track.
Tags : pbx, ippbx, ip pbx, voip, voip, voice over ip, phone, phone system
     Vendor Guru
By: CrowdCompass by Cvent     Published Date: Jun 01, 2011
With the right technology, it can be easy to collect customer feedback, improve satisfaction metrics and increase customer retention. But you need to have the right tools.
Tags : cvent, web surveys, online surveys, feedback management, feedback software, market research, enterprise feedback management, marketing research
     CrowdCompass by Cvent
By: Taridium     Published Date: May 22, 2007
Download this brief technical sheet now and learn the features and benefits of what Industry Experts are calling the Next Generation in VoIP. The extensive use of open source tools and platform's allows us to deliver an unparalleled price-to-performance ratio.
Tags : voice over ip, voip, ipbx, ippbx, ip pbx, ip telephony, phone, ip networks
     Taridium
By: NetApp     Published Date: Mar 05, 2018
Did you know that by 2020, 50% of analytic queries will be generated using search, natural-language processing or voice, or will be automatically generated? Read the Gartner report Technology Insight for Modern Analytics and Business Intelligence Platforms and find out how to meet the time-to-insight demands of today's competitive business environment. Learn how to: • Determine when to use existing, traditional BI technologies versus modern analytics and BI • Broaden data access beyond relational systems • Adopt new approaches to data modeling
Tags : netapp, database performance, flash storage, data management, cost challenges
     NetApp
By: MBG     Published Date: Aug 21, 2009
While overall costs for telecommunications services have been going down, the consumption of these services by corporations is on the rise. This white paper explores how corporations can manage the consumption of telecom services by implementing polices designed to impact behavior that can lead to lower costs.
Tags : phone, telecom, telecommunications, communications, it spending, cost control, phone bill, voip
     MBG
By: Vendor Guru     Published Date: Jan 04, 2008
This white paper provides an overview of the basic elements to look for when buying a phone system. It surveysthe landscape of enterprise telephony today: the features available, the pros and cons of traditional and VoIPsystems, and the adaptability of new generation equipment to rapidly changing business needs.
Tags : pbx, ippbx, ip pbx, voip, voip, voice over ip, phone, phone system
     Vendor Guru
By: IBM     Published Date: Feb 04, 2015
Telerx reveals new insights into consumer behavior with speech-to-text analytics.
Tags : consumer behavior, speech-to-text analytics, telerx, consumer intelligence, consumer research, customer experience/engagement, business intelligence, market research
     IBM
By: Cisco     Published Date: Mar 10, 2011
Read this paper to know the 10 ways that businesses can save money with VoIP.
Tags : cisco, business phone system, voip, voice over internet protocol, voice communication, data network
     Cisco
By: Bazaarvoice     Published Date: Nov 08, 2010
Today's UK shopper is an "empowered" consumer. This new breed of consumer is changing the rules of engagement for retailers simply by the power they possess in managing their own shopping experiences. Shoppers can easily access competing stores, brands, and products as part of their product research-whether it be online or on their mobiles.
Tags : bazaarvoice, engagement, empowerment, uk shopper, channel switch, ecommerce, mobile phones, mobile marketing
     Bazaarvoice
By: Focus VoIP     Published Date: Aug 04, 2011
Looking to purchase an enterprise phone system? Get the advice you need from Focus Experts to ensure you select the right solution.
Tags : focus voip, experts guide, enterprise phone systems, telephony, unified communications, voice over internet protocol, ippbx, pbx
     Focus VoIP
By: Esker     Published Date: Jun 29, 2017
Raise a hand if your accounts receivable (AR) process is bad. Like just-thinking-about-it-gives-you-a-headache kind of bad. Sound familiar? OK maybe it’s not all doom and gloom but — take it from us — if you process customer invoices manually, there’s a good chance you’re in the throes of some pretty awful AR practices. This guidebook helps you identify those wrongs and how to make them right.
Tags : accounts receivable management, invoice management, collections management, ar best practices, invoice portal, invoice delivery
     Esker
By: Intouch Insight     Published Date: May 15, 2018
From "actionable insights" to "voice of the employee (VOE)", there are many buzzwords related to customer experience management. This handy 3-page guide will help you decode all of the industry buzzwords. Inside you'll find: • Age of the Customer • CX Action Campaigns • Data Mining • Double-Barreled Question • Key Driver Analysis • Net Promoter Score • Omnichannel • Many more!
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     Intouch Insight
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