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Part 1: Home Agents: The Big Game Changer

Interactive Intelligence

It’s a vast labor pool filled with unprecedented talent. They’re termed at home agents, and when an organization enables the appropriate flexibility for them, employee satisfaction climbs, the customer experience improves, incremental revenue is better — and agent loyalty is sustained. But to make at home agents a positive force, companies need to more effectively leverage tools that reside on the corporate platform, and extend them more fully to the contact center. Read how in this first installment of a three-part series from two industry experts: Michele Rowan, president, At Home Customer Contacts, and Tim Passios, senior director of Solutions Marketing at Interactive Intelligence.

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Published:  Feb 14, 2012
Length:  9
Type:  White Paper