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Deliver optimal service quality & experience to drive world-class customer satisfaction


This white paper demonstrates a service quality management solution from IBM. An end-to-end, integrated approach, the service quality management solution is designed to address the broad range of telecommunications providers’ requirements for managing both service quality and the customer experience.

Tags : service quality management solution, ibm, telecomunications, service quality, customer experience
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Published:  Jan 22, 2009
Length:  6
Type:  White Paper