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Advance the Digital Journey: How Anticipating Struggle Improves Conversion

By: Moxie

Consumers are interacting on more devices and channels than ever. They expect to find what they need, fast and friction-less, no matter what — or they’ll find someplace else where they can. With customer self-service on the rise, the need to provide exceptional digital customer engagement has become a competitive differentiator. It’s not enough to chase the latest digital channels. It’s about improving the engagement to get customers what they need — before they have to ask for it.

This ebook takes a closer look at the shift in customer self-service, the difference between traditional and knowledge-based digital engagement, and how offering a more proactive, knowledge-based digital experience can affect your company’s bottom line as much as it does customer satisfaction.

Tags : customer engagement, digital channels, digital experience, communication channels, mobile experience
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Published:  Nov 01, 2017
Length:  22
Type:  White Paper