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Benchmarking Report 2009


This report created by the Service Desk Institute and sponsored by LANDesk provides an insight into the UK IT Support Industry by examining the core of any organisation - the Service Desk. The study covers a wide range of issues from technology and metrics through to training and salaries. It also examines best practice adoption and provides indicators for the increasing business alignment of the Service Desk.

Tags : avocent, service desk, help desk, landesk, benchmarking, desk managers, technical desks
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Published:  Dec 08, 2009
Length:  37
Type:  White Paper