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AI Customer Service Best Practices: Actionable Steps for Implementation


  • Customers can communicate with brands through the channels they prefer, which leaves them feeling like the brand really “gets them.” 
  • AI takes the mundane load off, so agents experience less volume and more interesting inquiries. 
  • Using AI-powered chatbots drives down costs by allowing companies to serve more customers without additional resources. 
  • By leveraging the power of AI, companies gain the ability to consolidate and refine answers to questions in one central repository.

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Published:  Apr 23, 2019
Length:  16
Type:  White Paper