RSS feed Get our RSS feed

News by Topic

CRM & Customer Care

Results 26 - 50 of 1629Sort Results By: Published Date | Title | Company Name
By: Adobe     Published Date: Mar 03, 2017
When it comes to audience engagement, the landscape has been completely rewritten. Media and entertainment companies need to embrace new technologies to achieve revenue goals. The Adobe guide, Play to Win in Audience Intelligence, shows you how. Read the guide to learn: • How to bring your data sources together into a unified view of the customer • How to move beyond basic demographic attributes to behavior attributes • How to use look-alike modeling to improve customer targeting and acquisition
Tags : audience intelligence, audience engagement, unified data source, behavior attributes, look-alike modeling, customer experience/engagement
     Adobe
By: Adobe     Published Date: Mar 03, 2017
In the Media and Entertainment industry, it all comes down to acquiring and retaining audiences. The higher the audience value, the better. Our guide, Acquisition Evolved, gives you a four-part framework to identify and engage high-value audience segments across channels that drive engagement, subscriptions, and advertising opportunities. Read the guide to learn: • Tips to accelerate your data-driven marketing • How to overcome audience acquisition and engagement obstacles • How to identify the right marketing technology for audience acquisition
Tags : media and entertainment, acquiring audience, retaining audiences, data-driven marketing, engagement obstacles, customer experience/engagement
     Adobe
By: Inc.     Published Date: Feb 20, 2017
Learn from five inspiring entrepreneurs as they share their experiences growing their companies. From selling coffee to coding to world travel, they blazed different paths. Now they offer real-world, everyday advice that can make a difference.
Tags : salesforce, small business, customer service, business growth, customer data, best practices, content management systems, crm solutions/software
     Inc.
By: IBM     Published Date: Feb 02, 2017
With 2.5 quintillion bytes of data created every day, it’s getting harder to separate the signals from the noise and discern the insights from the hindsight. Discover 10 key trends that will shape marketing in 2017 and get ideas for deepening customer connections, growing brand value and fueling strategic growth.
Tags : ibm, commerce, marketing, marketing benchmark, marketing trends, crm & customer care, traditional marketing
     IBM
By: IBM     Published Date: Feb 02, 2017
To build a world-class marketing program, it’s crucial to compare yourself to the best performers – but competitor data can be scarce. With the exclusive “2016 Email Marketing Metrics Benchmark Study,” this key data – and much more – is at your fingertips. Discover how you measure up across 25 open, click-through, list churn and mobile metrics.
Tags : ibm, commerce, marketing, marketing benchmark, crm & customer care, traditional marketing
     IBM
By: IBM     Published Date: Feb 02, 2017
Many marketers are trying to better understand the customer journey, but factors such as a lack of data and system integrations, breakdowns in process, misguided focus, and inattention to key aspects of the buyer experience are preventing them from doing so. Learn how you can overcome these challenges and many others to deliver a better customer experience and drive more revenue.
Tags : ibm, marketing, commerce, customer journey, crm & customer care
     IBM
By: Microsoft     Published Date: Jan 10, 2017
Field service management teams want to keep costs down, while improving their customer service relationships. Learn how Microsoft makes it happen.
Tags : microsoft, internet of things, iot, field service management, mobile workers, customer service, mobile solutions, big data
     Microsoft
By: Microsoft     Published Date: Jan 06, 2017
Traditional IT spend is clearly on the decline, and manufacturers must update their cloud road maps to ensure their investments benefit the business.
Tags : microsoft, cloud computing, cloud manufacturing, manufacturing, iot, customer experience/engagement, e-commerce solutions, sales
     Microsoft
By: Microsoft     Published Date: Jan 05, 2017
Customer engagement requires an organization-wide commitment to creating meaningful connections, building relationships, and nurturing those relationships to establish trust and keep your brand top-of-mind.
Tags : microsoft, customer service, customer engagement, digital sales, lead nurturing, customer experience/engagement, e-commerce solutions, sales
     Microsoft
By: Adobe     Published Date: Dec 08, 2016
É fato! Empresas que utilizam dados para orientar e otimizar decisões de marketing e vendas têm tido maior eficiência e ROI em suas operações. “Para explorar todo o potencial dos dados é preciso se assegurar de que as melhores ferramentas sejam utilizadas de forma correta, produzindo insights poderosos para os negócios” -Analisa Graciel Barbieri, Head de Marketing Brasil da Adobe.
Tags : adobe, experiências digitais, marketing, search marketing, email marketing, crm & customer care, marketing research, traditional marketing
     Adobe
By: Podium     Published Date: Dec 06, 2016
Getting your happiest customers to leave a review might seem difficult, but it’s easier than you might think. In our new ebook, Cracking the Code: Why online reviews matter to your business, we will show you how online reviews can improve local SEO, increase trust and loyalty with your customers, and ultimately boost your bottom line.
Tags : podium, customer insight, customer reviews, customer satisfaction, customer experience/engagement
     Podium
By: Podium     Published Date: Dec 06, 2016
In this ebook, we will outline a proven process to respond to negative reviews, discuss ways that negative reviews can help improve your business operations, and review the benefits of having an online review management platform.
Tags : podium, customer insight, customer reviews, customer satisfaction, negative reviews, customer experience/engagement
     Podium
By: Microsoft     Published Date: Dec 06, 2016
As customer service and the customer experience become key differentiators for brands and organizations across all industries around the world, it has never been more important to know as much as you can about these expectations, perceptions, preferences and trends
Tags : microsoft, customer service, customer experience, ebusiness, customer experience/engagement, e-commerce solutions, sales
     Microsoft
By: MaritzCX     Published Date: Nov 29, 2016
Discover how a successful customer experience measurement program works
Tags : maritzcx, cx strategies, customer experience, voice of customer, voc, customer experience/engagement, business intelligence, reputation monitoring
     MaritzCX
By: MaritzCX     Published Date: Nov 29, 2016
Download the eBook “Stop Chasing the Score and Focus on Driving Action” to change your CX program and scores as well as rally your employees.
Tags : maritzcx, cx strategies, customer experience, nps, customer experience/engagement, business intelligence, reputation monitoring, market research
     MaritzCX
By: MaritzCX     Published Date: Nov 29, 2016
Discover how a successful customer experience measurement program works
Tags : maritzcx, cx strategies, customer experience, total experience design, cx measurement, customer experience/engagement, business intelligence, market research
     MaritzCX
By: MaritzCX     Published Date: Nov 29, 2016
We conducted extensive research aimed at identifying how much additional revenue, on average, a dealership could realize by simply improving its customer satisfaction score. Learn what the average revenue increase a dealership can expect to realize by raising its customer satisfaction score by a single point.
Tags : maritzcx, cx strategies, customer experience, customer satisfaction, dealerships, customer experience/engagement, business intelligence, market research
     MaritzCX
By: MaritzCX     Published Date: Nov 29, 2016
Learn and recognize the five signs that your financial customer is becoming a customer prospect. This paper will teach you the characteristics of customer prospects, how to win back and identify at-risk customers, identify patterns and predictive behaviors, and how to use your CX data to help you retain your customers.
Tags : maritzcx, cx strategies, customer experience, financial services, customer prospect, customer experience/engagement
     MaritzCX
By: Adobe     Published Date: Nov 18, 2016
2016 Adobe Digital Marketing Survey results.
Tags : adobe, advertising, marketing, marketing channels, digital, search marketing, email marketing, emerging marketing
     Adobe
By: Marketo     Published Date: Nov 14, 2016
Read this complimentary copy of the Gartner Magic Quadrant for CRM Lead Management, and find out why Marketo was named a leader based on lead management functionality, thriving partner ecosystem, and roadmap.
Tags : marketo, gartner, magic quadrant, crm, lead management, b2b, emerging marketing, internet marketing
     Marketo
By: KIBO     Published Date: Nov 10, 2016
Today’s consumers are more demanding than ever before, forcing retailers and branded manufacturers to merge online and offline shopping channels into a seamless whole.
Tags : customer experience, customer relationship, online shopping, ecommerce, crm solutions/software, customer experience/engagement, e-commerce solutions
     KIBO
By: KIBO     Published Date: Nov 10, 2016
In today’s rapidly evolving commerce space, only the agile seller will survive. In this white paper, learn how flexible and nimble technology that empowers users, rather than relies on IT, will be the determiner of the day.
Tags : online selling, ecommerce, customer experience, crm solutions/software, customer experience/engagement, e-commerce solutions
     KIBO
By: KIBO     Published Date: Nov 10, 2016
In this paper, learn how to harness relevant merchandising big data to deliver individualised, one to one online selling experiences.
Tags : bid data, ecommerce, online selling, customer experience, online selling experiences, crm solutions/software, customer experience/engagement, e-commerce solutions
     KIBO
By: LogMeIn     Published Date: Nov 08, 2016
Ce livre électronique présente 5 conseils pour passer votre stratégie d’engagement client au niveau supérieur durant les fêtes, afin de ravir vos clients et stimuler votre CA.
Tags : customer engagement, customer experience, customer relationship, crm, travelling, crm solutions/software, customer experience/engagement
     LogMeIn
By: LogMeIn     Published Date: Nov 08, 2016
Gérer efficacement les fluctuations de volume dans un centre de contact exige un mélange délicat de préparation, d’engagement en temps réel et d’évaluation rapide.
Tags : customer experience, customer relationships, crm solutions/software, customer experience/engagement
     LogMeIn
Start   Previous    1 2 3 4 5 6 7 8 9 10 11 12 13 14 15    Next    End
Search Research Library      

Add Research

Get your company's research in the hands of targeted business professionals.