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CRM & Customer Care

Results 401 - 425 of 1631Sort Results By: Published Date | Title | Company Name
By: Clicktale     Published Date: Oct 27, 2015
Forms can make or break your business goals. How do yours stack up? In our newest e-book, How Forms Can Confuse, Confound and Chase Your Customers Away, we take a look at some common form pitfalls. Check it out!
Tags : conversion optmization, forms optimization, website optimization, web forms, website analytics, website engagement, user experience, user interface
     Clicktale
By: SurveyMonkey     Published Date: Oct 26, 2015
Check out our latest on-demand webinar with Eventbrite’s Global Director of Metro Marketing, Eric Meyerson, to hear how Eventbrite successfully uses data to track brand awareness and monitor the competition.
Tags : surveymonkey, customer experience, customer care, reputation, emerging marketing, social media, advertising agencies, internet marketing
     SurveyMonkey
By: SurveyMonkey     Published Date: Oct 26, 2015
97% of customers say they’re likely to tell friends or family about an outstanding customer experience. And collecting customer feedback can help you fuel a reputation for great customer care.
Tags : surveymonkey, salesforce, sfdc, service, customer experience, customer care, reputation, emerging marketing
     SurveyMonkey
By: SurveyMonkey     Published Date: Oct 23, 2015
Watch our webinar, 4 Steps to Building a Customer Satisfaction Engine. SurveyMonkey's Director of Customer Success, Jeffrey Coleman, will show you how to: - Ask questions that yield actionable data - Scale follow-up actions and improvements - Analyze survey data and get key metrics - Close the loop by turning data into action
Tags : survey monkey, customer satisfaction, customer success, data analytics, survey data, client services, customer operations, salesforce
     SurveyMonkey
By: Evergage, Inc.     Published Date: Oct 21, 2015
Engage, convert and retain your customers and users using timely and relevant in-app messaging.
Tags : evergage, apps, messaging, customers, engagement, technology, retail, travel
     Evergage, Inc.
By: IBM     Published Date: Oct 20, 2015
This paper introduces the IBM Predictive Customer Intelligence solution, which is designed to help your company create personalized, relevant experiences for individual customers with a focus on driving new revenue.
Tags : ibm, customer, predictive, intelligence, revenue, crm & customer care
     IBM
By: IBM     Published Date: Oct 20, 2015
See how Predictive Customer Intelligence can help identify opportunities to generate revenue, build loyalty, increase wallet share, and improve service.
Tags : ibm, predictive, customer, intelligence, wallet share, revenue, crm & customer care
     IBM
By: QuickPivot     Published Date: Oct 20, 2015
Email effectiveness remains strong but the connected marketing organization fuels growth
Tags : customer interaction, channel attribution, email effectiveness, marketing, email marketing, emerging marketing, social media, advertising agencies
     QuickPivot
By: IBM     Published Date: Oct 16, 2015
The core principles of retailing may remain the same but the methods by which retailers must reach out to customers are constantly evolving. As the need for real-time analytics and customer information grows more important, retailers need robust systems to manage the ever-expanding volumes of data.
Tags : customer experience, transaction processing, omnichannel banking, consumer demands, customer interaction, shopper experience, retail, crm & customer care
     IBM
By: Clicktale     Published Date: Oct 14, 2015
As marketers, we rely on metrics to measure our success or failure. But how effective are traditional analytics? When metrics can’t see beyond the mouse click, how can we understand what the people behind the screen are experiencing? How can we know what happened before the click, or what happens after? ClickTale’s newest eBook will show you how Digital Customer Experience metrics help you look past the numbers, and understand what your customers and visitors are really experiencing on your website. Download Digital Customer Experience Metrics: Uncovering the Behavior behind the Numbers now, and start turning metrics into actionable understanding!
Tags : engagement metrics, engagement optimization, website optimization, web analytics, website analytics, website engagement, user experience, user interface
     Clicktale
By: Act-On     Published Date: Oct 14, 2015
Guide to the Tools and Tactics that drive engagement & pipeline
Tags : tools, engagement, pipeline, seo, crm solutions/software, business intelligence, search engine optimization (seo)
     Act-On
By: Act-On     Published Date: Oct 14, 2015
In the end, you’ll have an inbound marketing program in place that helps you build relationships and ultimately get new customers.
Tags : marketing program, customer relationship, strategy, retention, content, customer experience/engagement, business intelligence, data management/analytics
     Act-On
By: Act-On     Published Date: Oct 14, 2015
Modern B2B organizations clearly understand the merits of sales and marketing alignment.
Tags : sales, marketing, revenue, alignment, customer experience/engagement, business intelligence, market research
     Act-On
By: IBM     Published Date: Oct 13, 2015
Download this white paper from EuropeanCommunications to learn how leading mobile network operators use analytics to create more targeted marketing. Get real-world examples of companies that are using subscriber analytics to reduce customer churn, and find out what it takes to put big data to work in your organization.
Tags : ibm, eu comms, csp, subscriber analytics, analytics, cem, customer experience marketing, targeted marketing
     IBM
By: IBM     Published Date: Oct 13, 2015
Read this Stratecast white paper from Frost & Sullivan to learn about the challenges over-the-top (OTT) competitors such as Google, Hulu, Netflix, and Facebook are causing communications service providers (CSPs).
Tags : ibm, behavior data, csp, frost and sullivan, communications service providers, emerging marketing, crm & customer care
     IBM
By: IBM     Published Date: Oct 13, 2015
The term “Proactive Customer Care” has been used by many vendors and Communications Service Providers (CSPs) for several years in the telecoms industry. It has generally come to mean “Understand the reason for a customer’s concern, or potential issues, with their service before the customer takes direct action.”
Tags : ibm, active management, customer experience, proactive customer care, csp, communications service providers, telecom, crm & customer care
     IBM
By: Sitecore     Published Date: Oct 12, 2015
This new report outlines the must-have functionality to look for in a content management system so you’re able to deliver customer experiences with agility and precision. It explains the evolving definition of “web content management” and charts nine key capabilities to investigate.
Tags : wcm, customer experience, cmx, content management, marketing, mcm, crm solutions/software, customer experience/engagement
     Sitecore
By: Act-On     Published Date: Oct 09, 2015
42% of marketers cite the lack of a content marketing strategy as their main challenge to achieving content marketing success (Ascend2 research). While many marketers are using content marketing, an effective content marketing strategy doesn’t create itself. It requires careful planning and focused execution. So how do you get started? Our eBook will give you six best practices to develop and deploy a content marketing strategy that drives results.
Tags : marketing, content marketing, creating content, content marketing strategy, reachmail, best practices, search marketing, email marketing
     Act-On
By: Act-On     Published Date: Oct 09, 2015
Marketing technology is now an incredibly complex and diverse ecosystem of vendors and products. In fact, the 2015 edition of Brinker’s “Marketing Technology Landscape Supergraphic” includes 1,876 marketing technology vendors across 43 categories. Our guide will help you cut through the clutter and complexity of the marketing technology landscape so you can make better decisions about where and how to plan your technology investments.
Tags : marketing, marketing technology, marketing tech vendors, reachmail, marketing technology guide, marketing technology investments, search marketing, email marketing
     Act-On
By: LogMeIn     Published Date: Oct 08, 2015
This infographic illustrates how live chat users compared to non-users perform across key metrics such as revenue growth, and cost reduction as well as creating positive customer word-of-mouth.
Tags : live chat, customer service, customer support, live chat success, best practices for agents and admins, crm solutions/software, customer experience/engagement
     LogMeIn
By: LogMeIn     Published Date: Oct 08, 2015
This paper shows how savvy sellers have discovered how to leverage quick online meetings to speed up sales cycles and close more deals. Savvy sellers are prepared, nimble and ready to pivot on a dime.
Tags : improve online sales meeting, online meetings, customer service, customer relationships, crm solutions/software, customer experience/engagement, sales
     LogMeIn
By: LogMeIn     Published Date: Oct 08, 2015
Read this report to find out how remote support tools are used across service disciplines in a variety of use cases.
Tags : remote support trends, remote support, web collaboration, support solutions, remote support tools, crm solutions/software, customer experience/engagement
     LogMeIn
By: LogMeIn     Published Date: Oct 08, 2015
This report defines the recommended technology stack for field services, as well as listing the top-installed vendors in each technology category.
Tags : field services, technology, automation for field services, crm solutions/software, customer experience/engagement
     LogMeIn
By: LogMeIn     Published Date: Oct 08, 2015
This white paper illustrates the best live chat practices that can help make your company’s dream of excellence a reality.
Tags : live chat, customer service, customer support, live chat success, best practices for agents and admins, customer experience/engagement
     LogMeIn
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