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Customer Experience/Engagement

Results 201 - 225 of 925Sort Results By: Published Date | Title | Company Name
By: Falcon Social     Published Date: Oct 30, 2015
Stronger, more consistent experiences along the customer journey will build loyalty and customer lifetime value. A strategic look at improving across touchpoints—Download the Whitepaper. • Key touchpoints along the customer journey • Strategies for driving integration between departments • Examples and insights from leading companies
Tags : cross-channel marketing, customer lifetime value, customer journey, customer loyalty, social media marketing, social media campaigns, social media management software, social media tool
     Falcon Social
By: Adobe     Published Date: Oct 29, 2015
This paper reveals how digital marketing is moving into a new era.
Tags : digital marketing, mobility, mature organisations, mobility strategy, customer engagement, customer relationship, digital maturity, adobe
     Adobe
By: Adobe     Published Date: Oct 29, 2015
This white paper will help you assess your organisation’s current data driven marketing capabilities and will teach you what you need to do to deliver exceptional customer experiences with positive ROI.
Tags : data-driven marketing, online marketing, digital marketing, digital maturity, marketing, analytics, data mining, customer relationship
     Adobe
By: Adobe     Published Date: Oct 29, 2015
This paper reveals how digital marketing is moving into a new era.
Tags : digital marketing, mobility, mature organisations, mobility strategy, customer engagement, customer relationship, digital maturity, adobe
     Adobe
By: Adobe     Published Date: Oct 29, 2015
This white paper will help you assess your organisation’s current data driven marketing capabilities and will teach you what you need to do to deliver exceptional customer experiences with positive ROI.
Tags : data-driven marketing, online marketing, digital marketing, digital maturity, marketing, analytics, data mining, customer relationship
     Adobe
By: Adobe     Published Date: Oct 29, 2015
This white paper explains how training apps are emerging as an important component of any organisation’s ongoing digital transformation.
Tags : corporate training apps, mobility, mobile, mobile learning, training, digital training, e-learning, customer experience/engagement
     Adobe
By: Adobe     Published Date: Oct 29, 2015
This white paper will help you assess your organisation’s current data driven marketing capabilities and will teach you what you need to do to deliver exceptional customer experiences with positive ROI.
Tags : data-driven marketing, online marketing, digital marketing, digital maturity, marketing, analytics, data mining, customer relationship
     Adobe
By: Adobe     Published Date: Oct 29, 2015
This paper reveals how digital marketing is moving into a new era.
Tags : digital marketing, mobility, mature organisations, mobility strategy, customer engagement, customer relationship, digital maturity, adobe
     Adobe
By: TheMarketingScope     Published Date: Oct 28, 2015
You have to think holistically with a full funnel solution that can deliver content, drive real results and offer mutual value to your business and to customers at the same time.
Tags : linkedin, marketing funnel, content management, content strategy, customer engagement, social media, content management systems, customer experience/engagement
     TheMarketingScope
By: Act-On     Published Date: Oct 14, 2015
In the end, you’ll have an inbound marketing program in place that helps you build relationships and ultimately get new customers.
Tags : marketing program, customer relationship, strategy, retention, content, customer experience/engagement, business intelligence, data management/analytics
     Act-On
By: Act-On     Published Date: Oct 14, 2015
Modern B2B organizations clearly understand the merits of sales and marketing alignment.
Tags : sales, marketing, revenue, alignment, customer experience/engagement, business intelligence, market research
     Act-On
By: Sitecore     Published Date: Oct 12, 2015
This new report outlines the must-have functionality to look for in a content management system so you’re able to deliver customer experiences with agility and precision. It explains the evolving definition of “web content management” and charts nine key capabilities to investigate.
Tags : wcm, customer experience, cmx, content management, marketing, mcm, crm solutions/software, customer experience/engagement
     Sitecore
By: LogMeIn     Published Date: Oct 08, 2015
This white paper illustrates the best live chat practices that can help make your company’s dream of excellence a reality.
Tags : live chat, customer service, customer support, live chat success, best practices for agents and admins, customer experience/engagement
     LogMeIn
By: LogMeIn     Published Date: Oct 08, 2015
This paper illustrates how savvy live chat users maximise returns on their technology spend by establishing a continuous improvement system that helps them fine-tune their activities based on customer needs and wants.
Tags : live chat, customer service, customer support, live chat success, best practices for agents and admins, customer experience/engagement
     LogMeIn
By: LogMeIn     Published Date: Oct 08, 2015
This infographic illustrates how live chat users compared to non-users perform across key metrics such as revenue growth, and cost reduction as well as creating positive customer word-of-mouth.
Tags : live chat, customer service, customer support, live chat success, best practices for agents and admins, crm solutions/software, customer experience/engagement
     LogMeIn
By: LogMeIn     Published Date: Oct 08, 2015
This paper shows how savvy sellers have discovered how to leverage quick online meetings to speed up sales cycles and close more deals. Savvy sellers are prepared, nimble and ready to pivot on a dime.
Tags : improve online sales meeting, online meetings, customer service, customer relationships, crm solutions/software, customer experience/engagement, sales
     LogMeIn
By: LogMeIn     Published Date: Oct 08, 2015
This eBook reveals the 5 best practices to emerge from data to help enable sales teams exceed targets.
Tags : optimise sales revenue, sales, social selling, optimise virtual selling, social media, customer experience/engagement, social media marketing
     LogMeIn
By: LogMeIn     Published Date: Oct 08, 2015
Read this report to find out how remote support tools are used across service disciplines in a variety of use cases.
Tags : remote support trends, remote support, web collaboration, support solutions, remote support tools, crm solutions/software, customer experience/engagement
     LogMeIn
By: LogMeIn     Published Date: Oct 08, 2015
This report defines the recommended technology stack for field services, as well as listing the top-installed vendors in each technology category.
Tags : field services, technology, automation for field services, crm solutions/software, customer experience/engagement
     LogMeIn
By: IBM     Published Date: Sep 30, 2015
Customer experience in the telecommunications industry.
Tags : telecommunications, csp's, ott, customer loyalty, big data, customer experience/engagement, business intelligence
     IBM
By: IBM     Published Date: Sep 30, 2015
How CSP's tap the transformative power of data and analytics
Tags : data, analytics, customer experience, operational effectiveness, digital interaction, customer experience/engagement, data management/analytics, lead generation & automation
     IBM
By: IBM     Published Date: Sep 30, 2015
Learning from digital pioneers.
Tags : sustainable, business value, engagement, interactions, customer experience/engagement
     IBM
By: Redspire     Published Date: Sep 17, 2015
This Ultimate Guide will give you practical and concrete steps you can take right now to instil a data-driven culture in your organisation.
Tags : redspire, crm, sales, social driven marketing, crm system, crm data, social media, customer experience/engagement
     Redspire
By: Affirm     Published Date: Sep 16, 2015
Millennials’ purchasing power will soon exceed that of every other generation, yet the key factors that influence their purchasing decisions are sometimes a mystery to merchants. Selling to Millennial consumers requires knowing these factors – and acting upon them. This article will help explain these factors and provide valuable actionable tips to help you succeed in converting Millennials to loyal customers.
Tags : purchase decisions, purchasing power, millennial consumers, customer loyalty, customer experience/engagement
     Affirm
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