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By: Adobe     Published Date: Feb 02, 2011
Read this white paper for a survey of the current state of customer experience at 141 firms across North America and find out how your own organization's efforts compare.
Tags : adobe, online customer experience 2010, voice of the customer, voc, interactive/pr agencies, interactive marketing, crm solutions/software, customer experience/engagement
     Adobe
By: Melbourne IT     Published Date: Feb 02, 2011
Read this article to find out how reselling white-labeled e-business products can be a successful revenue stream for your business.
Tags : melbourne it, white labeling, whitelabel, resell, ebusiness, reselling, rebranding, branding
     Melbourne IT
By: ESET, LLC.     Published Date: Jan 18, 2011
Download this Tech Brief to learn the five common complaints IT professionals have with antivirus software and how you can find software that does the job right.
Tags : eset, antivirus software, malware, it professional, security, crm solutions/software, customer experience/engagement, business intelligence
     ESET, LLC.
By: Znode     Published Date: Jan 10, 2011
Since 1842, The Fechheimer Brothers Company, a Berkshire Hathaway Company, has been manufacturing uniforms for the public safety industry. The company maintains the largest in stock offering of public safety uniforms in the U.S., and also produces custom uniform programs to meet customers' specific requirements.
Tags : znode, marketing, ecommerce, online distribution, retail, development, integration, erp
     Znode
By: Znode     Published Date: Jan 10, 2011
Using a Multi-Store Ecommerce Strategy to Significantly Increase Customer Acquisition. As Ecommerce becomes a leading strategy for businesses, online retailers are presented with a challenge: how to increase sales by personalizing the customer shopping experience and strengthening the brand. The solution is to develop a multi-store strategy that "divides and conquers" this challenge. Retailers can develop several online stores that cater to distinct customer demographics, optimize separate checkout flows based on product, or improve conversion rates in marketing campaigns.
Tags : znode, marketing, ecommerce, online distribution, retail, development, integration, erp
     Znode
By: Infor     Published Date: Jan 06, 2011
The company's ultimate goal was to enhance the interaction among its CRM applications and maximize the value of each incoming call to create more personalized and profitable interactions with customers.
Tags : infor, bell cananda, crm application, interaction, customer service representatives, database, interactive/pr agencies, interactive marketing
     Infor
By: Infor     Published Date: Jan 06, 2011
For CDS Global, Infor CRM Epiphany Interactive Advisor is being used to create real-time customer profiles based on historical, personal, and contextual data. Using a combination of real-time analytics and business rules, the data is analyzed to identify the highest-impact offers in real time so that the CSR can make an attractive offer during the call.
Tags : infor, cds global, interaction advisor, real-time customer profile, analytics and business rules, crm solution, customer relationship management, interactive/pr agencies
     Infor
By: Infor     Published Date: Jan 06, 2011
Strategies for growth and loyalty in multi-channel customer-oriented organizations.
Tags : infor, customer loyalty, customer interaction, customer relationship management, crm, interactive/pr agencies, interactive marketing, marketing software
     Infor
By: Infor     Published Date: Jan 06, 2011
You need a path through this madness.In this recorded webicast, Steve Muran will take you through a case study of how he methodically built and managed a cross-enterprise, multichannel program that deepened the customer wallet share. Steve will discuss the why, where, and how his lead generation capabilities made customer cross-sell, up-sell, and retention easier by highlighting the critical importance of customer data and analytics.
Tags : infor, cross-enterprise, lead generation, retention, customer data and analytics, social media, interactive/pr agencies, interactive marketing
     Infor
By: Infor     Published Date: Jan 06, 2011
Drive lifetime customer loyalty and increase value at every customer touch point.
Tags : infor, customer loyalty, crm interaction advisor, customer satisfaction, sales and marketing, interactive/pr agencies, interactive marketing, marketing software
     Infor
By: Infor     Published Date: Jan 06, 2011
When members began expressing wishes to have more exposure to information on financial investments that meet their individual needs, Navy Federal decided to turn to technology that would combine available member data into a comprehensive solution and allow real-time decisions.
Tags : infor, navy federal, credit union interaction advisor, case study, customer relationship management data, financial investment, interactive/pr agencies, interactive marketing
     Infor
By: Infor     Published Date: Jan 06, 2011
When it comes to retail marketing, slow and steady does not necessarily win the race. These days, it's not enough for a merchant to boast reams of data if that data can't be quickly accessed and manipulated to seize marketing opportunities.
Tags : infor, crm tool, customer relationship management, pier 1 imports, data management, interactive/pr agencies, interactive marketing, marketing software
     Infor
By: Infor     Published Date: Jan 06, 2011
How banks and other financial firms can rebuild and measure the trust they've established with customers.
Tags : infor, banking and financial services, crm, customer relationship management, interactive/pr agencies, crm solutions/software, customer experience/engagement, e-commerce solutions
     Infor
By: Infor     Published Date: Jan 06, 2011
Taking full advantage of each customer interaction has become a strategic imperative. And customer-oriented companies in a wide range of industries must focus on developing a contact center that drives effective, consistent customer interactions and builds long-term customer loyalty. In this white paper, learn how leading organizations empower the contact center.
Tags : infor, customer interaction, contact center, customer loyalty, roi, interactive/pr agencies, interactive marketing, marketing software
     Infor
By: Infor     Published Date: Jan 06, 2011
View the Infor CRM Epiphany E-mail Advisor online demonstration to see first-hand how your e-mail campaigns can rise to their full potential.
Tags : infor, e-mail advisor demo, contact interaction, e-mail marketing, interactive/pr agencies, interactive marketing, crm solutions/software, customer experience/engagement
     Infor
By: Experian QAS     Published Date: Dec 13, 2010
While the overall economic perspective is looking brighter than it was a few months ago, retail banks are still looking to cut bottom line costs and reduce expenses wherever possible.
Tags : banking/accounting/financial, contact data quality and retail banks, e-commerce solutions
     Experian QAS
By: TRUSTe     Published Date: Dec 08, 2010
This paper outlines for businesses the mobile landscape and introduces best design and privacy practices for mobile websites and apps, location-aware technologies, and mobile advertising.
Tags : truste, mobile platform strategy, design, privacy and security, mobile advertising, website, apps, content management systems
     TRUSTe
By: TRUSTe     Published Date: Dec 08, 2010
Shirley Tan, Founder of AmericanBridal.com - subsidiary of TheKnot.com, details her success building the highly-successful AmericanBridal.com Ecommerce business including causes and remedies for purchase delay, tips about website design and purchase flow to engender trust in your web visitors, how to increase cart conversion.
Tags : truste, ecommerce, purchase delay, cart abandonment, americanbridal, website design, purchase flow, trust and security
     TRUSTe
By: TRUSTe     Published Date: Dec 08, 2010
Businesses are constantly looking for ways to increase website traffic through marketing and drive more sales through their webstore.
Tags : truste, drive website traffic, sales and marketing, tactical strategy, interactive/pr agencies, interactive marketing, web analytics, managed hosting services
     TRUSTe
By: TRUSTe     Published Date: Dec 08, 2010
In this webinar, nationally-recognized landing page optimization expert Tim Ash and Andreas Ryuta Stenzel, Senior Manager of Online Marketing at TRUSTe, lay out the top 4 secrets to building instant trust online.
Tags : truste, trust and security, landing page optimization, online marketing, website design, conversion rates, interactive/pr agencies, content management systems
     TRUSTe
By: Verio Inc.     Published Date: Oct 15, 2010
Download this guide for videos and demonstrations to help grow your business. Get tips for adding value for customers with easy-to-install applications that provide the functionality they are looking for, without the headaches of setup or investment on your end.
Tags : verio, ecommerce, whm, vps, hosting, cpanel, vps, managed hosting services
     Verio Inc.
By: Verio Inc.     Published Date: Oct 15, 2010
WordPress provides a versatile platform for everything your customers demand and is quickly becoming the industry standard for creating easy-to-manage websites that perform a variety of tasks to support online business.
Tags : verio, ecommerce, whm, vps, hosting, cpanel, vps, blogging
     Verio Inc.
By: Verio Inc.     Published Date: Oct 15, 2010
If you think WordPress is just for blogging, think again. Download this guide for videos and demonstrations that show you how to implement custom layouts and templates, use plugins to offer added functionality and make advanced customizations to save time and development costs. Discover how to use WordPress as a CMS and quick tricks to use for putting a WordPress solution powered by a cPanel VPS hosting to work for your clients.
Tags : verio, ecommerce, whm, vps, hosting, cpanel, vps, blogging
     Verio Inc.
By: Adobe     Published Date: Oct 07, 2010
There's a lot of opportunity for companies to drive better business results by improving their customer experience management efforts. How? By charting a course toward Experience-Based Differentiation (EBD).
Tags : adobe, customer experience management, experience-based differentiation, ebd, customer experience index, cxpi, crm solutions/software, customer experience/engagement
     Adobe
By: Adobe     Published Date: Oct 07, 2010
We've identified a six-step process that lets even financial novices model the ROI for Web customer experience projects.
Tags : adobe, online customer experience, roi, document management, crm solutions/software, customer experience/engagement, e-commerce solutions, payment processing
     Adobe
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