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By: Verio Inc.     Published Date: Oct 15, 2010
If you think WordPress is just for blogging, think again. Download this guide for videos and demonstrations that show you how to implement custom layouts and templates, use plugins to offer added functionality and make advanced customizations to save time and development costs. Discover how to use WordPress as a CMS and quick tricks to use for putting a WordPress solution powered by a cPanel VPS hosting to work for your clients.
Tags : verio, ecommerce, whm, vps, hosting, cpanel, vps, blogging
     Verio Inc.
By: Adobe     Published Date: Oct 07, 2010
There's a lot of opportunity for companies to drive better business results by improving their customer experience management efforts. How? By charting a course toward Experience-Based Differentiation (EBD).
Tags : adobe, customer experience management, experience-based differentiation, ebd, customer experience index, cxpi, crm solutions/software, customer experience/engagement
     Adobe
By: Adobe     Published Date: Oct 07, 2010
We've identified a six-step process that lets even financial novices model the ROI for Web customer experience projects.
Tags : adobe, online customer experience, roi, document management, crm solutions/software, customer experience/engagement, e-commerce solutions, payment processing
     Adobe
By: Adobe     Published Date: Oct 07, 2010
Companies need to start viewing customer service as an under-performing asset.
Tags : adobe, customer service experiences rating, consumer satisfaction, content management systems, crm solutions/software, customer experience/engagement, e-commerce solutions, payment processing
     Adobe
By: Adobe     Published Date: Oct 07, 2010
Our data shows that companies with this type of leadership have fewer obstacles and are more mature in their customer experience efforts.
Tags : adobe, customer experience management, interactive/pr agencies, content management systems, interactive marketing, crm solutions/software, customer experience/engagement, e-commerce solutions
     Adobe
By: SDL Web Content Management Solutions     Published Date: Aug 31, 2010
A leader in WCM since circa 2006, SDL arguably produces the most functionally robust enterprise platform in the industry, with particular strengths in multi-channel marketing, globalization, translation management, and brand management. Based on a heterogeneous technical infrastructure, the product can be tricky to implement, but global, enterprise-wide deployments often require the fine-grained configurability of a such a solution. Non-technical business users (online marketers in particular) seem to adopt the product readily, and they consistently give its polished user interface high marks.
Tags : sdl, web content management, magic quadrant, wcm, content, web, ecommerce, marketing
     SDL Web Content Management Solutions
By: VeriSign     Published Date: Jul 14, 2010
As consumers are constantly bombarded with messages that their online security is threatened, they can be hesitant to trust any kind of online transaction. If online transactions are your goal, the solution is to add trust signals to your Web site, such as those outlined in this white paper.
Tags : verisign, online retail, seo, customer confidence, security, ecommerce, shoppers, online purchasing
     VeriSign
By: VeriSign     Published Date: Jul 12, 2010
This Essential Series eBook examines the seven reasons customers do business online and offline; discuss how to use that customer's decision-making to build a trustworthy web site; and gives guidance on making a good web site great by adding professionalism and reputation-enhancing visual cues.
Tags : verisign, online retail, seo, trustworthy, customer confidence, security, ecommerce, shoppers
     VeriSign
By: The Jellyvision Lab     Published Date: Jun 17, 2010
This eBook will explore three major pieces of scientific research that can help you better understand how the way product choices are presented impact people's brains and behavior.
Tags : jellyvision, product choices, product placement, ecommerce, conversions, marketing, online sales, interactive marketing
     The Jellyvision Lab
By: VeriSign     Published Date: May 06, 2010
Online retailers must make consumers feel more comfortable on their web sites, instilling confidence in order to support sharing personal and financial information and ultimately completing purchases. Using proven ingredients outlined in this whitepaper can increase customer confidence and enable you to generate more sales.
Tags : verisign, online retail, customer confidence, security, ecommerce, shoppers, online purchasing, e-commerce solutions
     VeriSign
By: RackSpace Hosting     Published Date: Apr 16, 2010
Because of the critical nature of E-commerce, a web hosting solution that provides constant and reliable internet connectivity is often required in order to accommodate transactional requests from the organizations' consumers.
Tags : rackspace hosting, pci dss, e-commerce strategy, web hosting solution, security, managed hosting services, e-commerce solutions
     RackSpace Hosting
By: RackSpace Hosting     Published Date: Apr 16, 2010
This article serves to identify various areas of risk that are commonly associated with an Ecommerce environment.
Tags : rackspace hosting, e-commerce environment, risk mitigation, security, managed hosting services, e-commerce solutions
     RackSpace Hosting
By: RackSpace Hosting     Published Date: Apr 16, 2010
The business demands a solution which maximizes return while investing enough to mitigate perceived business risks, which requires technologies that align with the business's goals and objectives.
Tags : rackspace hosting, e-commerce strategy, risk mitigation, managed hosting services, e-commerce solutions
     RackSpace Hosting
By: Bold Software     Published Date: Mar 15, 2010
If you've downloaded this guide then you already know how a live chat implementation can simultaneously help your business cut support costs and boost online conversions. If you've started investigating solutions then you also know there are a confusing number of choices available. The ten questions listed below can help you to find the right product for your business.
Tags : bold software, chat, live chat, e-service, internet retailers, traffic, customer service, benchmarks
     Bold Software
By: ATG     Published Date: Feb 04, 2010
Written by: Forrester Research and Sponsored by: Art Technology Group, Inc. In this economic climate, no one can afford to lose a customer. Rather than halting spending, smart customer service executives will use this economic downturn as an opportunity to regroup and reprioritize. What should they focus on?
Tags : atg, live help, click to call, smartphone, click to chat, customer service, callbacks, e-commerce solutions
     ATG
By: Gomez IT     Published Date: Dec 04, 2009
Any business considering cloud computing to support its customer-facing Web applications must look beyond the cloud's cost savings and scalability and evaluate how cloud adoption will impact the end-user experience. This whitepaper addresses the Web experience challenges companies must address when adopting the cloud. It offers perspective and best practices to achieve world class Web performance and assist in the evaluation of cloud providers and development of cloud performance SLAs.
Tags : gomez, web performance, site performance, ecommerce, online shopping, web performance, usability, e-commerce solutions
     Gomez IT
By: Art Technology Group, Inc     Published Date: Feb 02, 2009
Written by: Forrester Research and Sponsored by:  Art Technology Group, Inc. In this economic climate, no one can afford to lose a customer. Rather than halting spending, smart customer service executives will use this economic downturn as an opportunity to regroup and reprioritize. What should they focus on?
Tags : art technology group, importance of customer service, necessity of customer service, customer retention, proactive chat, agent-customer co-browsing, online customer communities, unified communications
     Art Technology Group, Inc
By: Art Technology Group, Inc     Published Date: Feb 02, 2009
Written by: Forrester Research and Sponsored by:  Art Technology Group, Inc. In 2008, contextual, task-related help means more than a toll-free number on a booking page or a FAQ section on your Web site. It means being more relevant and personal and helping travelers in the channel they prefer immediately so they aren't driven to other channels - or worse, a competitor's site.
Tags : art technology group, travel ebusiness, interactive support, call center help, customer support, online chat, gen x, gen y
     Art Technology Group, Inc
By: Art Technology Group, Inc     Published Date: Jan 22, 2009
Forrester Research identified click to call technology as one of the "Twelve Technologies That Will Transform Online Retail". Online buyers seek to move between phone and Internet channels in a single unbroken session, merging the best of both worlds: the immediacy and human touch of the phone, with the ease and convenience of the Internet.  Read More.
Tags : estara, click to call, online retail, online transactions, e-commerce, e-commerce solutions
     Art Technology Group, Inc
By: ThreatMetrix     Published Date: Jan 21, 2009
In 2007 alone, $3.6 billion was lost to online fraud. This white paper shows how to block scam artists, reliably and affordably—while ensuring that real customers always have access.
Tags : threatmetrix, e-commerce fraud, revenue loss, scam artists, internet security, malwae, botnets, fraudulent proxy servers
     ThreatMetrix
By: ThreatMetrix     Published Date: Jan 21, 2009
In this new white paper, learn how it’s possible to block fraud without damaging the customer experience and causing dropoff.
Tags : threatmetrix, device identification, dropoff, security token, fraud prevention solutions, e-commerce solutions, trust and security
     ThreatMetrix
By: ChoiceStream     Published Date: Jan 08, 2009
Assure your online store not only survives but thrives in these challenging economic times.  Download “Increasing Revenue with Micro-Targeted Product Recommendations” by ChoiceStream - the premier personalization service provider.  Learn how personalized product recommendations can increase purchases, revenue and customer loyalty for your online store.
Tags : choicestream, ecommerce, roi, choicestream realrelevance, online shopping, emarketer, e-commerce solutions
     ChoiceStream
By: iLinc     Published Date: Mar 31, 2008
iLinc's patented Green Meter technology works continuously in the background of all of iLinc web collaboration sessions (online meetings, webinars, and training/learning).
Tags : ilinc, salesforce, webinar, presentation, green, web collaboration, green meter, web conferencing
     iLinc
By: Marketo     Published Date: Jun 26, 2015
Download our new Definitive Guide to Engaging Email, a jam packed 150+ guide, to move beyond basic batch and blast email to a whole new level of engagement.
Tags : business intelligence, e-commerce solutions, email marketing services/software, lead generation & automation, sales
     Marketo
By: Spredfast, Inc.     Published Date: Sep 05, 2013
Learn how top tech brands like Rackspace, Jive Software, National Instruments, LifeSize, and Intuit deliver business impact through social.
Tags : spredfast, social business, social media, social marketing, brand awareness, thought leadership, e-commerce solutions
     Spredfast, Inc.
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