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beAssisted sponsored by beCogent Ltd Description: beCogent has teamed up with the industry's leading technology providers to create beAssisted - the first product to blend voice-enabled customer self-service with live agents which presents an alternative to going offshore. Related Collateral: beAssisted: Cut the Cost of Your Customer Interactions by Over 30% - And Keep Them in the U.K. (Product Literature)

Hammer On-Call^SM sponsored by Empirix Description: Hammer On-Call Managed Services will help ensure that your voice applications and infrastructure will scale to meet your performance goals and customer expectations.

Hammer Service Assurance for Siebel Call Centers sponsored by Empirix Description: Empirix's Service Assurance for Siebel consists of a proven, modular methodology and technology that provides comprehensive performance testing of the entire Siebel Call Center infrastructure.

ISI eLearning Solutions sponsored by ISI Telemanagement Solutions, Inc. Description: ISI eLearning Solutions, LLC, an affiliate of ISI Telemanagement Solutions, Inc., offers web-enabled and CD-ROM based training for call center agents and supervisors.

TelAssist 24/7 Answering Services sponsored by TelAssist Call Center Outsourcing Services Description: Tel*Assist is a 24/7 answering service providing telephone support, emergency dispatch and customer support on a national basis.

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