WHITE PAPER - In this paper learn how the SAPCustomer Relationship Management (SAP CRM) application maximizes the value from each customer by keeping profitable customers loyal, decreasing service costs by increasing efficiency, and increasing service revenue.
Posted: September 25, 2008 | Published: September 18, 2008


Topics:  Benefits | Contract Management | Cost Benefit Analysis | CRM | Customer Service | Marketing | Sales | SAP (Product)

VIRTUAL SEMINAR - Attend this Virtual Seminar and learn how to implement an effective enterprise learning strategy.
Posted: September 25, 2008 | Published: October 15, 2008


Topics:  Best Practices | eLearning | eLearning Software | IT Management | Knowledge Management | PDF | SAP (Product)

WHITE PAPER - This paper addresses how your IT group can prepare for and participate in mergers and acquisitions. Mergers and acquisitions (M&A) business initiatives help to maximize the deals value, minimize risk, and speed time to benefit after the deal is signed.
Posted: September 18, 2008 | Published: September 18, 2008


Topics:  Business Process Management | Compliance (Systems Operations) | CRM | Financial Management | Human Resources Services | Mergers and Acquisitions | Performance Testing | SAP (Product) | Supplier Management

CASE STUDY - In this case study learn how General Mills, uses the mySAP Product Lifecycle Management (mySAP PLM) application to manage the intellectual property of its brands, including specifications for ingredients, packaging materials, and finished products.
Posted: September 18, 2008 | Published: September 18, 2008


Topics:  Customer Satisfaction | Data Management | PLM | Quality Control | SAP (Product) | Testing | User Experience

PRODUCT LITERATURE - SAP's unique Product and Service Leadership framework is a strategy for companies to bring innovative products to market faster and to drive value for their customers. Learn more about it in this whitepaper.
Posted: September 18, 2008 | Published: September 18, 2008


Topics:  Collaboration | CRM | Data Integration | ERP | Globalization | PLM | Product Management | SAP (Product)

PRODUCT LITERATURE - The SAP Paybacks and Chargebacks application by Vistex allows manufacturers and distributors to manage the entire chargeback process life cycle, from claim initiation and receipt through adjudication, accrual, settlement, and post settlement adjustment.
Posted: September 18, 2008 | Published: September 18, 2008


Topics:  CRM | Email | ERP | Error Handling | Fax Machines | Sales | SAP (Product) | Spreadsheets | Supply Chain Management

CASE STUDY - In this case study learn how Sauder Woodworking was able to increase visibility on execution processes, improve manufacturing flow and efficiency by following a strategic direction for lean manufacturing, and simplify work order reporting by using SAP ERP
Posted: September 18, 2008 | Published: September 18, 2008


Topics:  Dashboards | Data Management | Enterprise | ERP | Manufacturing | Project Management | Reporting Software | SAP (Product) | Shop Floor Control

CASE STUDY - In this case study Energen Corp. needed to find a world-class enterprise resource planning (ERP) system that is integrated, scalable, and automated. Learn how SAP software provided their solution.
Posted: September 16, 2008 | Published: September 16, 2008


Topics:  Best Practices | Business Process Management | Contract Management | ERP | Inventory Management | Operating Systems | Project Management | SAP (Product) | TCO

WHITE PAPER - This paper-one of four function-specific papers-is based on the IT responses and follow-up interviews with technology executives who participated in the 2008 Economist Intelligence Unit operational excellence survey sponsored by SAP.
Posted: September 16, 2008 | Published: September 16, 2008


Topics:  Business Intelligence | Customer Satisfaction | Financial Management | Inventory Management | Marketing | Operational Support Systems | Sales | SAP (Product)

WHITE PAPER - Banks, utilities, retailers, and the like are taking advantage of incoming calls and Web visits to make offers to existing customers. In this paper learn how with real-time offer management applications, can help leverage customer information.
Posted: September 16, 2008 | Published: September 16, 2008


Topics:  Call Center Management | Change Management | Cost Benefit Analysis | Customer Satisfaction | Data Management | Real Time Operating Systems | SAP (Product)

PRODUCT LITERATURE - The SAP Upgrade Assessment for SAP ERP service delivers the expert advice and assistance you need to upgrade to a new release of the SAP ERP application. Read this whitepaper to learn which of the four different options is right for you.
Posted: August 6, 2008 | Published: January 1, 2007


Topics:  Best Practices | Change Management | Cost Benefit Analysis | ERP | Hardware | Hardware Configuration Management | SAP (Product) | Training

PODCAST - Explore how CRM now includes Web 2.0 capabilities that enhance user experience and productivity. Learn more about a highly personalizable, interactive user interface and how it enables content syndication from internal and external data sources.
Posted: July 15, 2008 | Premiered: July 15, 2008


Topics:  Business Process Management | Business Process Management Software | Collaboration | CRM | CRM Software | Productivity | SAP (Product) | Social Networking | User Experience

WHITE PAPER - In this white paper, Central Energy explores how a SAP solution for utilities addresses energy capital management including processing disparate data, contracts, and settlement statements.
Posted: May 19, 2008 | Published: April 25, 2006


Topics:  Risk Management | SAP (Product) | Software

WHITE PAPER - Learn how you can strengthen your ability to compete and grow profitably in today's consumer products industry by managing trade spending, providing a key service to channel partners and strengthening your ability to compete and grow profitably.
Posted: March 27, 2008 | Published: July 1, 2008


Topics:  Contract Management | Distribution | ERP | Manufacturing Industry | NetWeaver | Regulatory Compliance | Revenue Projections | Sales | SAP (Product)

WHITE PAPER - The amount of customer information available grows every day. Learn why it is critical for you to analyze and understand customer information in order to draw meaningful conclusions about consumer lifestyles, buying habits and shopping behaviors.
Posted: March 24, 2008 | Published: August 1, 2007


Topics:  Business Intelligence | Business Intelligence Software | CRM Analytics | Customer Data Management | Customer Satisfaction | Product Management | Retail Trade Industry | Sales | SAP (Product)