Customer Service Webcasts, Case Studies, and White Papers by Parature, Inc.

Customer Service sponsored by Parature, Inc.


Reports on Customer Service published by Parature, Inc.

Related Topics

MORE GENERAL: Business Processes

MORE SPECIFIC: Customer Satisfaction | Customer Self-Service | Web-Based Self-Service


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	Parature Customer Service™ Software sponsored by Parature, Inc. SOFTWARE LISTING - Parature Customer Service™ software integrates the customer portal, rich knowledgebase and full trouble ticket software in one dynamic, unified system that manages all your support needs. Posted: September 3, 2008 \| Published: August 29, 2008 Topics: Customer Service

	Jobfox Stays ahead of Brisk Growth with Customer Self-Service sponsored by Parature, Inc. CASE STUDY - To speed response times, Jobfox was looking for a customer service system with self-service capabilities, automation and reporting & Parature Customer Service™ software offered just the right combination of capabilities. Posted: August 28, 2008 \| Published: August 28, 2008 Topics: Customer Self-Service \| Customer Service \| Email \| Software as a Service

	TMA Resources Increases Customer Satisfaction Rates by Four Times with Parature Customer Service™ Software sponsored by Parature, Inc. CASE STUDY - Parature Customer Service software reduced time on manual administrative activities by 25 percent and not the team closes tickets 25 percent faster. Posted: August 28, 2008 \| Published: August 28, 2008 Topics: Customer Satisfaction \| Customer Service \| Software

	To Get Promoted in Customer Support, Do These Five Things sponsored by Parature, Inc. WHITE PAPER - Ascendancy in customer support ranks today demands a mix of both technical and business insight. Professionals that make service and support their career path and successfully move up the ladder, boast a range of skills across both disciplines. Posted: March 10, 2008 \| Published: March 1, 2008 Topics: Business Metrics \| CRM \| CRM Software \| Customer Service \| Customer Service Best Practices \| Customer Support Software \| ROI \| Succession Planning \| Training


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