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	Cytec Industries - Mobile Solution Helps Specialty Chemicals and Materials Company Improve Customer Focus sponsored by Microsoft CASE STUDY - Read how global specialty chemicals and materials company Cytec Industries chose Windows Mobile phones and smartphones to give their employees remote access to email and calendars; this solution will also enhance time management and customer service. Posted: November 21, 2008 \| Published: November 21, 2008 Topics: CRM \| Customer Service \| Email \| Enterprise \| Time Management

	Bringing Design and Engineering into the Enterprise to Meet Current Demands on Utilities sponsored by Autodesk WHITE PAPER - Using Autodesk Geospatial Solutions, organizations can use the industry's leading design tools to create network asset design data. Posted: November 19, 2008 \| Published: November 19, 2008 Topics: Accounting \| Customer Service \| Data Management \| Software

	Building Triple-Play Services sponsored by Alcatel-Lucent EGUIDE - This SearchTelecom.com workshop looks at how to build business and technical plans to make sure all of the bases are covered for delivering highquality services that can be efficiently and consistently managed. Posted: November 19, 2008 \| Published: November 19, 2008 Topics: Billing Systems \| Customer Service \| Internet \| Network Infrastructure \| Telecommunications Services

	Get Personal: Capitalize on Your Subscriber Data with a Unified User Profile sponsored by Hewlett-Packard Company WHITE PAPER - This IDC white paper discusses the role of user profile management in the telecom industry. Service providers' (SPs) efforts to manage, capitalize on, and provision user information across multiple databases are critical to fuel applications-led services. Posted: November 19, 2008 \| Published: November 19, 2008 Topics: Business Intelligence \| Customer Data Management \| Customer Profiles \| Customer Service \| Identity Management \| Market Research \| Software \| Telecommunications Service Providers

	Accelerate ROI and Reduce Costs with Incentive Compensation System sponsored by ACTEK, Inc. WHITE PAPER - Explore business process pain points with which many organizations struggle and how you can combat them with a system that provides end to end automation, greatly reducing the need for internal IT support. Posted: November 19, 2008 \| Published: May 7, 2008 Topics: Audit Trails \| Business Process Automation \| Compensation \| Cost Benefit Analysis \| Customer Service \| Enterprise \| Incentive Management Software \| Insurance Industry \| Reporting Software \| Return On Investment \| ROI

	HP Customer Perspective White Paper: Best Practices for Implementing HP Quality Center Software sponsored by Hewlett-Packard Company WHITE PAPER - This paper offers a structured approach to planning and implementing HP Quality Center, an integrated, web-based suite of tools and best practices for automated software quality testing. Posted: November 18, 2008 \| Published: June 1, 2007 Topics: Customer Service \| Software Best Practices \| Software Development Methodologies \| Software Implementation \| Software Project Management \| Software Quality Assurance \| Software Testing \| UNIX

	Customer Interaction Analytics: Quality of Care on the Critical Path sponsored by Genesys WHITE PAPER - As customer care spans multiple modalities requiring real-time responses, "analytics" has become an all-purpose word that embraces monitoring and recording. Posted: November 18, 2008 \| Published: November 18, 2008 Topics: Analytic Applications Software \| Business Management \| Customer Data Management \| Customer Service \| Dashboards \| IVR \| VoIP

	Maturing with the Millennials Are Organisations Prepared for the Millennial Consumer? sponsored by Genesys WHITE PAPER - Survey respondents illustrated a sophisticated understanding of the consumer profile of the millennial, a sampling comments point to convenience, customisation, community and "cool" as motivating factors for millennials. Posted: November 18, 2008 \| Published: November 18, 2008 Topics: CRM \| CRM Best Practices \| CRM Services \| CTOs \| Customer Service \| Customer Support Software \| Viral Marketing

	Preparing for Cloud Computing: The Managed Services Revolution sponsored by CA WHITE PAPER - This paper explores the drivers for cloud computing, especially for communications service providers, and looks at the challenges that cloud computing infrastructures must address and key management components providers need to put in place. Posted: November 17, 2008 \| Published: November 17, 2008 Topics: Access Control \| Communications Systems \| CRM \| Customer Service \| ERP \| Identity Management \| Infrastructure Management \| SMBs \| Software as a Service

	LA Water System Goes Digital sponsored by Autodesk CASE STUDY - Learn how the Los Angeles Department of Water and Power, the United States' largest municipal utility, uses Autodesk software solutions to complete work faster, reduce data errors, and accept and deliver city data in its native format. Posted: November 14, 2008 \| Published: November 14, 2008 Topics: CAD/CAM Industry \| Customer Service \| Data Management \| GIS Software \| Oracle (Product) \| Software Infrastructure \| Software Selection

	Eight Steps for Keeping Customer Experience Momentum During an Economic Downturn sponsored by Avaya Inc. WHITE PAPER - Read this paper to see the research and to learn the eight steps that Forrester recommends for customer experience executives in this environment in preparation for tightened budgets, intensified focus on costs, and customer dissatisfaction. Posted: November 13, 2008 \| Published: November 13, 2008 Topics: Budgeting \| Business Intelligence \| CEOs \| CFOs \| Customer Data Management Software \| Customer Service \| Customer Service Best Practices \| Economic Environment \| Research and Development \| Surveys

	Adobe Solutions for eLearning: Transforming Customer Service in the Telecommunications Industry sponsored by Adobe Systems, Inc. WHITE PAPER - Adobe eLearning solutions enable enterprises to deploy rapid, real-time training for CSRs while helping them correlate training effectiveness with business results. Posted: November 12, 2008 \| Published: November 12, 2008 Topics: Best Practices \| Business Intelligence \| Customer Service \| eLearning \| Telecommunications Industry \| Training and Educational Services

	Presentation Transcript: The Service Delivery Platform - E Unum Pluribus or, in English, "Out of One, Many" sponsored by Pitney Bowes Group 1 Software WHITE PAPER - Based on a Pitney Bowes Group 1/TechTarget Webcast, this white paper describes how service providers have been deploying overlay networks to launch new services and rolling out "Overlay OSS" to manage them, which creates a multiplicity of networks. Posted: November 12, 2008 \| Published: November 12, 2008 Topics: Application Service Providers \| Content Delivery \| Customer Service \| Network Configuration Management \| Network Management \| Network Management Protocols \| SIP

	Zenith Infotech's Virtual Service Desk Turns Customer Service into a Profit Center sponsored by Zenith Infotech DATA SHEET - Zenith Infotech's Virtual Service Desk support can easily drain the profitability from your business and Zenith Infotech has the operational skills required to satisfy your customer. Posted: November 12, 2008 \| Published: November 12, 2008 Topics: Customer Service \| Help Desks \| Operating Systems

	Enterprises Marketing Management Technology Delivers a World Class Dealer Marketing Program to Maximize Brand Equity sponsored by Aprimo, Inc. CASE STUDY - Honda selected Aprimo solutions, which is a leader in Enterprise Marketing Management (EMM) technology as it helps to enhance marketing efficiency and effectiveness at a wider level, maximizes marketing returns and hence shareholder value. Posted: November 7, 2008 \| Published: November 6, 2008 Topics: Content Management \| Customer Data Management \| Customer Service \| Enterprise \| Marketing \| Sales

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How Top Retailers Use Transactional Email: Silverpop Study Reveals Revenue-Boosting Tactics
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