WHITE PAPER - This paper reviews the five phases of Six Sigma and describes how Metastorm can help organizations reach higher levels of process excellence and more rapidly achieve quality objectives.
Posted: October 8, 2008 | Published: October 8, 2008


Topics:  Business Process Management | ERP | Service Level Management | Six Sigma | SLA | Systems Management

WHITE PAPER - This paper is based on a SearchSoftwareQuality.com presentation, "Optimizing the Application Testing of Your Siebel CRM Environment," sponsored by HP and Infosys.
Posted: October 8, 2008 | Published: October 8, 2008


Topics:  Application Development | Business Process Management | CRM | CRM Best Practices | CRM Software | Software Testing

WHITE PAPER - This paper explores optimization strategies and demonstrated benefits being achieved today with IBM Software solutions. Utilization of these capabilities can help you meet the increasing challenges of energy efficiency, cost containment and compliance.
Posted: October 6, 2008 | Published: October 4, 2008


Topics:  Business Process Management | Business Processes | Cooling Capacity | Cost Benefit Analysis | Infrastructure Management | Power Supplies | Regulatory Compliance | Software Development Methodologies

WEBCAST - In this webcast, John Edgar, manager of the U.S. Postal Service's Network Operations Business Solutions portfolio, discusses the agency's success with data consolidation.
Posted: October 6, 2008 | Premiered: October 3, 2008


Topics:  Business Continuity Planning | Business Process Management | Business Service Management | Data Integration | Data Management | Data Storage | Data Warehouses | Infrastructure Management

WHITE PAPER - This document explains the 10 tips for using network technology to help your business increase operational efficiency, reduce costs, improve customer satisfaction, and stay ahead of the competition.
Posted: October 6, 2008 | Published: October 3, 2008


Topics:  Business Process Management | Communications Systems | CRM | Customer Satisfaction | Networking | Outsourcing | SMBs | VARs

WHITE PAPER - This paper focuses primarily on one type of popular channel incentive: Channel Marketing Funds. These range from Marketing Development Funds to co-operative funds, depending on the organization and the type of channel partners used.
Posted: September 30, 2008 | Published: September 18, 2008


Topics:  Business Process Management | Channel Management | CRM | Enterprise Resource Management | Financial Systems | Marketing | Vendors

WHITE PAPER - Discover how leading edge industrial equipment and machinery manufacturers are finding success with help from integrated business systems from Microsoft Dynamics. Read case studies, white papers and more. Return for free offers each month.
Posted: September 26, 2008 | Published: September 26, 2008


Topics:  Business Process Management | Financial Management | Industrial Equipment | Productivity | Project Management | Purchasing

WHITE PAPER - In this white paper, learn how your organization can use customer-centric strategies and CRM tools to maximize the value and loyalty of your customer base. Gain insight into new areas of opportunity and do more with less in a time of economic uncertainty.
Posted: September 26, 2008 | Published: September 26, 2008


Topics:  Budgeting | Business Intelligence | Business Process Management | Cost Benefit Analysis | CRM | Customer Service | Economic Environment | Vendors

WHITE PAPER - This white paper explains how financial services firms across the industry and around the globe can use customer-centric strategies and CRM tools to maximize the value and loyalty of their client base and gain insight into new areas of opportunity.
Posted: September 26, 2008 | Published: September 26, 2008


Topics:  Asset Management Services | Budgeting | Business Process Management | Collaboration | CRM | Financial Services Industry | Workflow Management Coalition | Workflow Software

WHITE PAPER - Improving business performance is a goal that cannot be realized without mutual cooperation and alignment between business and IT.
Posted: September 25, 2008 | Published: September 25, 2008


Topics:  Business Performance Management | Business Process Management | Business Systems | Data Warehouses | ERP | SAP (Product)

WEBCAST - Listen to this presentation to gain insights into how some innovative new approaches to forms management can improve performance, efficiency, and speed.
Posted: September 24, 2008 | Premiered: September 24, 2008


Topics:  Business Development | Business Performance Management | Business Performance Management Software | Business Process Management | Business Process Management Software | Forms Software | Insurance Industry | Vendors

PODCAST - In this Podcast, you will gain insight into how to manage performance in complex SOA environments.
Posted: September 24, 2008 | Premiered: September 24, 2008


Topics:  Application Monitoring | Application Monitoring Software | Application Performance Management | Application Performance Management Software | Business Process Management | SOA | User Experience

WEBCAST - This Webcast looks at business process management(BPM) in action, in a paperless office scenario. It proposes a holistic approach to measure and assess the waste footprint of an organization's paper based processes.
Posted: September 24, 2008 | Premiered: October 1, 2008


Topics:  Business Process Management | CRM | Customer Data Management | Document Management | ERP | Knowledge Management

WHITE PAPER - The Trends in IT Value report is designed to show the trends and drivers that have been steadily increasing the value of IT over time. In this white paper learn more about the 10 most important drivers of IT value.
Posted: September 23, 2008 | Published: September 23, 2008


Topics:  Best Practices | Business Process Management | Downtime | Project Management | ROI | SOA

WHITE PAPER - To make sure that your company can survive and prosper in this new world, you need to find ways to hire qualified people, keep the people you have, and avoid relying on new bodies to solve problems.
Posted: September 19, 2008 | Published: September 17, 2008


Topics:  Business Intelligence | Business Process Management | Enterprise Content Management | Human Resources Services | Outsourcing | Staffing