WHITE PAPER - This white paper examines the impact large change programs have on working relations with external parties and discusses what strategies telecom companies can employ to avoid the pitfalls associated with transformation and migration.
Posted: November 17, 2008 | Published: November 17, 2008


Topics:  Business Service Management | Change Management | Enterprise | Government Agencies (U.S.) | IP | SLA | Telecommunications Industry | Telecommunications Management Software | Telecommunications Networks

WHITE PAPER - A business process is defined as a set of related activities that produce either a service or a product, the idea behind BPM is to line up these processes with the goals of a department or company.
Posted: November 12, 2008 | Published: November 12, 2008


Topics:  Business Performance Management | Business Process Management | Business Service Management | ERP | SOA | Software as a Service

WEBCAST - View this Webcast to hear a discussion about the process, project requirements and available technology needed for an effective operational improvement support system.
Posted: October 31, 2008 | Premiered: November 18, 2008


Topics:  Business Performance Management | Business Process Management | Business Service Management | Cost Benefit Analysis | ERP | ERP Software | Indicators | Operational Support Systems | Performance Testing

WEBCAST - In this webcast, John Edgar, manager of the U.S. Postal Service's Network Operations Business Solutions portfolio, discusses the agency's success with data consolidation.
Posted: October 6, 2008 | Premiered: October 3, 2008


Topics:  Business Continuity Planning | Business Process Management | Business Service Management | Data Integration | Data Management | Data Storage | Data Warehouses | Infrastructure Management

WHITE PAPER - This document is based on an Alcatel-Lucent/TechTarget webcast entitled "Selling the CIO on Business Services."
Posted: October 1, 2008 | Published: October 1, 2008


Topics:  Business Service Management | Desktop Management | ERP | Network Management | Outsourcing | Server Management | Vendors

WEBCAST - This webinar will help you understand how Citrix and Microsoft are working together to deliver a comprehensive set of technologies that will enable organizations to harness the promise of virtualization to meet dynamic business demands.
Posted: September 26, 2008 | Premiered: September 25, 2008


Topics:  Business Development | Business Service Management | ERP | Microsoft Operations Manager | ROI | Server Virtualization

PODCAST - This podcast with enterprise expert Gary Audin is designed to help service providers sell beyond connectivity.
Posted: September 23, 2008 | Premiered: September 22, 2008


Topics:  Business Intelligence | Business Management | Business Service Management | Business Systems | CIOs | Enterprise | Networking

WHITE PAPER - Read this CIO guide on ERP in the Midmarket to get a better understanding of the various options companies have when choosing, implementing, securing, and measuring the ROI from their ERP systems.
Posted: September 19, 2008 | Published: September 17, 2008


Topics:  Business Intelligence Software | Business Service Management | CRM | ERP | ROI | Security | Software as a Service

PRESS RELEASE - Bowen & Groves the developer of M1 by B&G™ a leading Manufacturing ERP System has earned a Certificate of Finalist Recognition for Best Support Organization and Best Product Development Department in the 2008 International Business Awards.
Posted: September 16, 2008 | Published: July 22, 2008


Topics:  Best Practices | Business Process Management | Business Service Management | Customer Service | ERP | Manufacturing | Production Drawings

WHITE PAPER - Business Service Management helps establish IT as a strategic service supplier that streamlines customer transactions and enables business growth.
Posted: August 25, 2008 | Published: August 25, 2008


Topics:  Best Practices | Business Processes | Business Service Management | Disaster Recovery | ITIL

WHITE PAPER - This paper discusses how BSM provides real-time situational awareness about IT operations, linking the availability and performance status of IT infrastructure to business-oriented services and processes.
Posted: May 19, 2008 | Published: April 1, 2008


Topics:  Application Performance Management | Applications Management Services | Business Service Management | Business Service Management Software | Databases | IT Infrastructure | SOA | Visualization

WHITE PAPER - Self-learning performance management software helps IT restore some predictability to server and application performance management in virtual environments.
Posted: April 21, 2008 | Published: May 1, 2007


Topics:  Application Performance Management | Application Performance Management Software | Business Service Management | Business Service Management Software | Data Centers | Enterprise | IT Infrastructure | Server Virtualization | Service Level Management | SOA | Virtualization

WHITE PAPER - Netuitive's solution is designed to leverage prior investments and seamlessly integrates with existing monitoring agents, event consoles, asset inventories and service modeling tools.
Posted: April 21, 2008 | Published: April 1, 2008


Topics:  Application Performance Management | Application Performance Management Software | Business Processes | Business Service Management | Business Service Management Software | Enterprise | Hardware Management | Help Desk Services | Network Traffic Analysis | Service Level Management | Total Cost of Ownership

WEBCAST - In this webcast, you'll learn about some of the latest technology trends and components of next-generation BI architectures.
Posted: February 18, 2008 | Premiered: October 9, 2008


Topics:  Architectures | Business Environment | Business Intelligence | Business Intelligence Software | Business Service Management | Data Warehouses | Enterprise Systems | Master Data Management

WHITE PAPER - Using an outsourced Software as a Service (SaaS) model can improve the efficiency and performance of small and medium-sized businesses (SMBs). This paper explores the benefits of SaaS, a cost-effective approach to managing your IT infrastructure.
Posted: January 29, 2007 | Published: January 1, 2007


Topics:  Application Hosting | Application Infrastructure | Application Performance Management | Application Service Providers | Business Performance Management | Business Service Management | Computer Software Industry | Infrastructure Services | ISVs | IT Outsourcing Services | SMBs | Software as a Service | Software Licensing | Vendor Selection