PODCAST - Craig Wilson, Principle Business Communications consultant and Bruce Mazza, Director of Avaya Intelligent Branch Solutions join Nick Lippis to discuss strategies that create value within branch offices through intelligent communication solutions.
Posted: June 26, 2008 | Premiered: June 26, 2008


Topics:  Communications Systems | CTI (Computer Telephony Integration) | Email Management | Messaging Software | Unified Messaging | VoIP

CASE STUDY - The company wanted to meet a goal of answering 92% of all customer calls before abandonment, without adding staff.
Posted: May 19, 2008 | Published: May 1, 2008


Topics:  Call Center Management | Call Center Software | Call Centers | Contact Center Workforce Management Software | Contact Management | CTI (Computer Telephony Integration) | Data Services | GPRS | Human Resource Systems | Interactive Voice Response | IVR | ROI | Workforce Management Software

PRODUCT LITERATURE - DialResults predictive dialer system has been designed for the next generation of contact centers, and the new breed of contact center professional.
Posted: June 30, 2004 | Published: January 1, 2003


Topics:  Call Center Software | Contact Center Software | CTI (Computer Telephony Integration) | VoIP

PRODUCT OVERVIEW - Call Center Software has offered professionals in the call center industry advanced, leading-edge call center software, auto dialer technology, predictive dialers and CTI predictive dialing solutions.
Posted: May 19, 2004 | Published: May 1, 2004


Topics:  Call Center Software | CTI (Computer Telephony Integration)

BROCHURE - VoiceGenie provides corporate enterprises and call centers with a wide range of end-to-end solutions comprised of flexible platforms, tools, and industry-proven packaged.
Posted: May 18, 2004 | Published: May 1, 2004


Topics:  CTI (Computer Telephony Integration) | IVR | Self-Service Applications Software | Software Development Tools | Text-to-Speech Software | Voice Recognition Software | VoiceXML

DATA SHEET - NeXusPoint™ Technical Specifications include: Advanced Call Control, recognition from recordings, saved utterances, outbound calling, advanced audio playback, external eventing interface, and more.
Posted: May 18, 2004 | Published: May 18, 2004


Topics:  CTI (Computer Telephony Integration) | IVR | Software Development Tools | Text-to-Speech Software | Voice Recognition Software | VoiceXML

DATA SHEET - NeXusPoint™ is an open, standards-based VoiceXML framework for the development and deployment of on-premise or hosted speech and touch-tone services.
Posted: May 18, 2004 | Published: May 18, 2004


Topics:  CTI (Computer Telephony Integration) | IVR | Self-Service Applications Software | Software Development Tools | Text-to-Speech Software | Voice Recognition Software | VoiceXML

PRODUCT OVERVIEW - Predictive dialers by DialResults use the latest innovative call center software and CTI technology.
Posted: April 5, 2004 | Published: January 1, 2004


Topics:  Call Center Software | Contact Center Software | CTI (Computer Telephony Integration) | VoIP