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	Call Center Management: Planning, Scheduling, Historical and Real Time Statistics sponsored by DeskFlex WHITE PAPER - This paper examines how Call Centers in a number of industries have been able to significantly improve agent performance while reducing cost by using Agent Power Planning and Scheduling from Desk flex. Posted: September 1, 2008 \| Published: August 28, 2008 Topics: Call Center Management \| Call Center Software \| Contact Center Workforce Management \| Contact Center Workforce Management Software \| Help Desks \| Service Level Management \| Staffing

	Teleworking - Your Path to Increased Productivity, Business Continuity and Customer Satisfaction sponsored by Avaya Inc. WHITE PAPER - The Avaya Unified Communications for Teleworkers solution provides at-home employees the tools that help them stay connected, productive, and satisfied--and IT staff the technology to minimize management complexity. Posted: June 2, 2008 \| Published: March 3, 2008 Topics: Call Center Management \| Call Center Software \| Contact Center Management \| Contact Center Workforce Management Software \| Home Offices \| Productivity \| Workforce Management Software

	Go Green and Increase Profitability with Virtual Contact Centers sponsored by Avaya Inc. WHITE PAPER - This paper summarizes for contact center managers the facts and fiction regarding the environmental benefits of home agent programs. Posted: June 2, 2008 \| Published: March 1, 2008 Topics: Call Center Management \| Call Center Software \| Contact Center Management \| Contact Center Workforce Management Software \| Contact Management Software \| Customer Service \| Home Offices \| Virtual Offices

	Success Story: Communications - AT&T sponsored by Genesys CASE STUDY - The company wanted to meet a goal of answering 92% of all customer calls before abandonment, without adding staff. Posted: May 19, 2008 \| Published: May 1, 2008 Topics: Call Center Management \| Call Center Software \| Call Centers \| Contact Center Workforce Management Software \| Contact Management \| CTI (Computer Telephony Integration) \| Data Services \| GPRS \| Human Resource Systems \| Interactive Voice Response \| IVR \| ROI \| Workforce Management Software

	N-Focus Product Tour: Call Center Analysis sponsored by Netlert Communications, Inc. SOFTWARE DEMO - N-Focus provides critical insights into your call center operations. Posted: August 31, 2004 \| Published: August 31, 2004 Topics: Call Center Software \| Contact Center Workforce Management Software

	N-Focus sponsored by Netlert Communications, Inc. PRODUCT OVERVIEW - N-Focus is a truly unique software solution that gives you valuable insight into the operations of your call center. Posted: August 31, 2004 \| Published: August 1, 2004 Topics: Call Center Software \| Contact Center Workforce Management Software

	Voice Print Redefines Screen Recording: Voice Print International Redefines Screen Capture Standards sponsored by Voice Print International, Inc. PRESS RELEASE - Voice Print International (VPI), a world leader in digital voice and data recording and quality assurance solutions, today announced the general availability of its Activ! View application for customer-centric screen capture. Posted: July 6, 2004 \| Published: February 11, 2003 Topics: Call Center Management \| Contact Center Workforce Management Software

	Activ! View - Screen Capture Software sponsored by Voice Print International, Inc. PRODUCT OVERVIEW - Voice Print's Activ! View screen capture software provides the supervisor real-time visual status of each agent. Posted: July 6, 2004 \| Published: June 1, 2004 Topics: Call Center Management \| Contact Center Workforce Management Software

	Activ! IQ - Call Center Quality Monitoring Software sponsored by Voice Print International, Inc. PRODUCT OVERVIEW - Voice Print's Activ! IQ call center quality monitoring software application gives you insight regarding the most pressing issues facing contact centers today - customer service and agent effectiveness. Posted: July 6, 2004 \| Published: June 1, 2004 Topics: Call Center Management \| Contact Center Workforce Management Software \| CRM

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