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	The CMI Model: Managing Inventory outside the Four Walls sponsored by Clear Spider Inc. WHITE PAPER - Customer Managed Inventory (CMI) is a business model that allows organizations to: access, control and replenish inventory from their manufacturers or suppliers. Read this paper and learn about Clear Spider's CMI technology. Posted: September 1, 2008 \| Published: September 1, 2008 Topics: Competition \| CRM \| Customer Data Management \| Customer Satisfaction \| Customer Self-Service \| Inventory Management \| Outsourcing \| Sales \| Security \| Vendors

	On-demand or On-premise CRM: 10 Things to Consider before Making Your Decision sponsored by Sage (UK) Limited WHITE PAPER - This whitepaper examines the 10 most important considerations associated with CRM selection and discusses how both on-demand and on-premise deployments impact upon them. Posted: August 14, 2008 \| Published: August 14, 2008 Topics: CRM \| Customer Data Management \| Customer Interaction Services \| Customer Service \| Disaster Recovery \| Security \| SMBs \| TCO \| Vendors

	Customer Relationship Management Sales Enablement: User Acceptance Means More Sales sponsored by Sage (UK) Limited WHITE PAPER - This paper will outlines how sales enablement is a central component of a successful customer relationship management strategy and distinguishes sales enablement from traditional sales force automation. Posted: August 14, 2008 \| Published: August 14, 2008 Topics: CRM \| Customer Data Management \| Customer Service \| Enterprise \| Lotus Notes \| Marketing \| Productivity \| Sales

	Marketing Transformation - How to Lead the Revolution sponsored by Extraprise Group, Inc. WHITE PAPER - This Report begins by considering the pressures, internal and external, that are driving the transformation of marketing and its impact on global business. Posted: August 10, 2008 \| Published: January 1, 2004 Topics: Business Intelligence \| CRM \| Customer Data Management \| Customer Service \| Email \| Marketing

	Improving Database Processing Performance sponsored by CA WHITE PAPER - This paper discusses CA's commitment to improving the business value of CA Datacom through continued investment to sustain the solution's performance and availability advantages. Posted: August 6, 2008 \| Published: March 1, 2008 Topics: Business Performance Management \| Customer Data Management \| Database Management \| OLTP \| SOA

	Webcast On-demand: Enterprise Architecture Meets SOA: Applying EA Practices to SOA Implementation sponsored by Telelogic, An IBM Company WEBCAST - It is critical that organizations align strategic and business goals with IT to create services that reflect what customers really want and need. Watch this webcast to learn how Enterprise Architectures can help implement Service Orientated Architecture. Posted: July 30, 2008 \| Premiered: July 30, 2008 Topics: Business Process Management \| Customer Data Management \| Data Centers \| Enterprise Architectures \| Infrastructure Management \| IT Infrastructure \| SOA

	A Disruptive Force in the Analytics Industry - LMG Service Sets a New Benchmark for Retail Analytics thanks to Kognitio sponsored by Kognitio CASE STUDY - In this case study Loyalty Management Group (LMG), tried to find a way to offer retailers and suppliers the ability to analyze full Electronic Point of Sale (EPOS) data volumes to help them gain insight, intelligence and statistical confidence. Posted: July 28, 2008 \| Published: July 25, 2008 Topics: Analytic Applications Software \| Business Intelligence \| Customer Data Integration \| Customer Data Management \| Customer Data Management Software \| Customer Interaction Services \| Disaster Recovery \| POS \| Productivity \| Retail Channels \| Self-Service Applications Software \| Switching

	IDC on Top 10 Strategic Banking Initiatives sponsored by Actuate Corporation WHITE PAPER - The power of the CIO is increasing, as is the CIO's ability to command more of the IT budget for enterprise wide initiatives. This paper details some key initiatives for banks as they determine how to allocate their current and future IT budgets. Posted: July 21, 2008 \| Published: November 1, 2007 Topics: Banking Industry \| Business Process Management \| Customer Data Management \| Data Security \| Financial Management \| Information Management \| Risk Management

	Benefits and Advantages of Recording and Archiving Calls sponsored by Teleformix WHITE PAPER - This whitepaper examines the value of call monitoring and call archiving. It introduces a robust new call monitoring, recording and archiving solution ECHO. Posted: July 11, 2008 \| Published: October 1, 2006 Topics: Call Center Management \| Call Center Software \| Customer Data Management \| Customer Interaction Services \| Customer Service \| Health Care Industry \| Insurance Industry \| Marketing

	The ECHO™ - Avaya Connection: ECHO™, and How It Interacts with Avaya's Telephony Solutions sponsored by Teleformix WHITE PAPER - Read this paper to learn how Teleformix's ECHO™ digital recording solution integrates seamlessly with Avaya's telephony systems, providing your company with a crucial customer service tool - quality assurance recording. Posted: July 11, 2008 \| Published: July 1, 2007 Topics: Business Intelligence \| Call Center Management \| Call Center Software \| CRM \| Customer Data Management \| Customer Interaction Services \| Customer Satisfaction \| Customer Service Best Practices \| Ethernet Networks \| Quality Control \| Telephony Services \| VLAN \| VoIP

	Product Management & the Functional Designer: 3 Reasons It's a "Must-Have" for Successful Products sponsored by ZIGZAG Marketing, Inc. WHITE PAPER - The most absent and overlooked role in the entire product delivery cycle is the functional designer. Ironically, it may have a greater impact on the success of a product than any other role. Posted: July 10, 2008 \| Published: July 1, 2008 Topics: Business Intelligence \| Customer Data Management \| Customer Service \| Product Management \| Sales \| Sales Representatives

	Datex Customer Service Solutions: Let Our Team of Experts Work for You sponsored by Datex Corporation PRODUCT LITERATURE - For more than a quarter century, Datex Corporation has exceeded customer expectations by developing unique and powerfully dynamic service solutions. Posted: July 8, 2008 \| Published: July 8, 2008 Topics: Customer Data Management \| Customer Satisfaction \| Sales Force Automation \| Sales Information Systems \| WLAN

	Business Performance: Getting in Gear sponsored by Oracle Corporation WEBCAST - Attend this session to gain an overview of measurement techniques, technologies, and a framework for assessing your organization's readiness to improve performance. Posted: July 7, 2008 \| Premiered: July 16, 2008 Topics: Business Intelligence \| Business Performance Management Software \| CRM \| Customer Data Management \| Data Management Software \| Information Management Software \| Knowledge Management \| Market Research

	2008 Annual Report: IT Governance, Risk and Compliance - Improving Business Results and Mitigating Financial Risk Research Report sponsored by Symantec Corporation WHITE PAPER - The 2008 Annual Report reveals the IT GRC maturity profiles, business outcomes, capabilities and practices that are most responsible for influencing and impacting business rewards and risks. Posted: June 17, 2008 \| Published: May 1, 2008 Topics: Customer Data Management \| Customer Satisfaction \| Downtime \| IT Governance \| IT Managers \| Regulatory Compliance \| Risk Assessment \| Risk Management

	Business Value Analysis Study: Citizens Business Bank sponsored by Symantec Corporation WHITE PAPER - This value study for Citizens is a result of The Alchemy Solutions Group conducting a Total Operational and Economic Impact (TOEI) analysis. Posted: June 17, 2008 \| Published: December 1, 2007 Topics: Customer Data Management \| Disaster Recovery \| Email Security \| Information Security \| Network Monitoring \| Online Banking Services \| Security Management

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Why Advocacy Matters to Grocers: Surveyed Consumers Give Retailers Food for Thought
sponsored by IBM

Grocers can pursue customer-focused initiatives and investments with greater precision and success by concentrating on customer advocacy. This paper discusses the attitudes and behaviors that can do improve the level of advocacy among customers.

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