WHITE PAPER - Maintaining strong business performance and customer loyalty require continual vigilance and assessment & performance tools such as dashboards and reporting can help to monitor your performance and allow you to make better decisions faster.
Posted: September 4, 2008 | Published: September 4, 2008


Topics:  Business Performance Management | Customer Loyalty | ERP | Product Development

WHITE PAPER - This report represents the summary findings of our thirteenth annual survey of challenges impacting sales performance today.
Posted: September 4, 2008 | Published: September 4, 2008


Topics:  Collaboration | CRM | Customer Loyalty | Knowledge Management | Software | VARs

WHITE PAPER - This e-guide that takes you through the latest contact center technologies, and how they can help you develop brand differentiation, elevate customer loyalty, and keep costs low – even when everyone is tightening their budgets.
Posted: August 22, 2008 | Published: August 22, 2008


Topics:  Brand Loyalty | Budgeting | Contact Centers | Cost Benefit Analysis | Customer Loyalty | IVR | Web Conferencing Services

WHITE PAPER - In this new era of CAN-SPAM legislation, overflowing inboxes and ever-increasing customer expectations, many of the practices that worked for emailers in the past simply won't work anymore. This paper reviews the new rules of email marketing.
Posted: August 8, 2008 | Published: January 1, 2004


Topics:  Branding | Campaign Management | CAN-SPAM Act of 2003 | CRM | Customer Loyalty | Email | Email Marketing | Permission Marketing | Spam

PRESENTATION - This presentation addresses the new challenges marketers face such as Return on Marketing Investment, learning why and where they should invest their marketing dollars and how to achieve better ROI.
Posted: July 24, 2008 | Published: July 24, 2008


Topics:  Collaboration | CRM | Customer Loyalty | Digital Asset Management | Marketing | Publishing

WHITE PAPER - This paper explores 10 reasons why companies should consider implementing Automated Application Quality Management -- a collection of processes and tools designed to enable predictable, measurable, and optimal application performance.
Posted: June 25, 2008 | Published: January 1, 2007


Topics:  Application Infrastructure | Customer Loyalty | Data Quality | Quality Control | SOA | Software Quality Assurance | Web Services

WHITE PAPER - The BI Survey provides a detailed quantitative analysis of why customers buy BI tools, what they use them for, how successful they are and why they eventually abandon them.
Posted: June 19, 2008 | Published: June 19, 2008


Topics:  Customer Loyalty | Data Quality | SAP (Product) | Security

BOOK - Data is useful if it can be turned into knowledge, and that knowledge is useful if we can use it to make better decisions.
Posted: June 10, 2008 | Published: June 10, 2008


Topics:  Business Intelligence | Customer Loyalty | Dashboards | Data Quality | ROI | SOA | TCO

WHITE PAPER - The BI Survey 7, the leading independent survey of real-world BI implementations, provides unique, statistically significant insight into actual BI implementations and customer experiences with various BI products.
Posted: June 9, 2008 | Published: June 1, 2008


Topics:  Application Deployment | Business Intelligence | Business Intelligence Software | Customer Loyalty | Data Management | OLAP | Product Management | Reporting Software

WHITE PAPER - This survey highlights the importance of the contact center experience and the direct impact it can have on revenue and consumer loyalty, it also reveals some interesting trends in consumer expectations.
Posted: March 25, 2008 | Published: January 1, 2007


Topics:  Consumers | Contact Management | Contact Management Software | Customer Loyalty | Customer Self-Service | Email | Email Software | Internet Chat | SMS | Surveys

SOFTWARE LISTING - IBM's Optim™ Data Growth Management Solution for Oracle's Siebel® CRM offers comprehensive Siebel archiving capabilities, fully integrated within the Siebel workflow.
Posted: March 14, 2008 | Published: March 13, 2008


Topics:  Customer Loyalty | Data Management

CASE STUDY - Equifax built a comprehensive test database parallel to the client's current system - with the added challenge of a changing operations system and delivered a database solution that exceeded the client's expectations.
Posted: March 12, 2008 | Published: March 1, 2008


Topics:  Customer Loyalty | Databases | Financial Services | Financial Services Industry | Marketing

SERVICE LISTING - Akamai provides a complete e-business solution that addresses the requirements for massive reach to support worldwide customer demands and the use of an extended infrastructure to support widely varying traffic on demand.
Posted: March 7, 2008 | Published: March 1, 2008


Topics:  Customer Loyalty | Travel Industry | User Experience

WHITE PAPER - This paper explores how Internet Protocol (IP) can be leveraged to lower the cost of enhancing customer service via the contact center.
Posted: February 8, 2008 | Published: February 8, 2008


Topics:  Call Center Software | Call Centers | Contact Center Management | Contact Centers | CRM | Customer Loyalty | High Availability | Software Selection | TCO | User Experience

WHITE PAPER - Learn more about the changing role of IT in business. This report includes research targeted towards senior executives responsible for managing and deploying information technology in pursuit of business objectives.
Posted: February 2, 2008 | Published: April 1, 2007


Topics:  Business Intelligence | Business Models | Business Processes | Customer Loyalty | Disaster Recovery | Investments | SOA | Supply Chain Management