WHITE PAPER - Read this white paper for a solution that utilizes the Performance Assurance Layer (PAL), allowing IT organizations to meet the demands of managing a modern IP network while enabling them to reach their business goals.
Posted: December 1, 2008 | Published: November 27, 2008


Topics:  IP | IP Networks | ITIL | SNMP | Systems Management | VoIP

BOOK - This guide provides a high-level approach to the different methodologies with lots of information not only on running contact centers, but also on implementing technology in contact centers in a profitable way.
Posted: November 21, 2008 | Published: November 21, 2008


Topics:  Call Centers | Contact Center Management | Contact Center Services | Contact Centers | CRM | Customer Satisfaction | Enterprise Applications Software | Internet | IP | SOA | Web Services

WHITE PAPER - This paper is meant to help operators embrace a new strategy for differentiating and competing successfully in a market characterized by flux.
Posted: November 17, 2008 | Published: November 17, 2008


Topics:  Business Models | Capacity Planning | Collaboration | IP | Outsourcing | Telecommunications Carrier Systems | Telecommunications Services | Telephony Systems

WHITE PAPER - This white paper examines the impact large change programs have on working relations with external parties and discusses what strategies telecom companies can employ to avoid the pitfalls associated with transformation and migration.
Posted: November 17, 2008 | Published: November 17, 2008


Topics:  Business Service Management | Change Management | Enterprise | Government Agencies (U.S.) | IP | SLA | Telecommunications Industry | Telecommunications Management Software | Telecommunications Networks

WHITE PAPER - Written for technology decision makers in midsize companies, renowned IDC analyst Ray Boggs leverages recent research studies to provide fresh insight on the changing midmarket telephony environment.
Posted: November 13, 2008 | Published: November 13, 2008


Topics:  Communications Networks | Communications Software | IP | IP Telephony | Sales | SMBs | TCO | Telephony Systems

WHITE PAPER - The purpose of this paper is to resolve any lingering questions you may have about ping and to take your understanding to the next level.
Posted: October 14, 2008 | Published: October 11, 2008


Topics:  Business Intelligence | Internet | Internet Applications Software | IP | Network Authentication Protocols | Network Management | UDP

WHITE PAPER - This white paper uses examples in three industries with the heaviest fax usage - finance, healthcare, and insurance - to demonstrate costs and risks that are shared across all industries.
Posted: October 10, 2008 | Published: October 10, 2008


Topics:  Communications Systems | Fax Services | Hardware | HIPAA | IP | ROI | Sarbanes-Oxley Compliance | Security | TCO

EDITORIAL RESOURCE GUIDE - IP technologies, including Web 2.0 and the emerging interactivity of the Web, can be combined with service provider APIs and hosted features to create new revenues and new partnerships for network operators.
Posted: September 2, 2008 | Published: September 1, 2008


Topics:  IP | Network Management | Service Creation | Service Level Management | Telecommunications Industry | Web Services

WHITE PAPER - This white paper talks about video conferencing in today's communication environment, and gives an overview of RADVISION's solutions that will help to improve your company's productivity and save money.
Posted: August 22, 2008 | Published: August 22, 2008


Topics:  Communications Networks | IP | IP Videoconferences | IP Videoconferencing Hardware | IP Videoconferencing Services | IP Videoconferencing Software | Teleconferences | Teleconferencing Software | Telephony Systems | Video Chat Software | Videoconferences | Videoconferencing Systems

WHITE PAPER - This whitepaper identifies emerging best practices for planning, implementation, migration and operations based on hands-on experience with IP Transformation initiatives across the globe.
Posted: August 20, 2008 | Published: August 20, 2008


Topics:  Best Practices | IP | IPTV | Operational Support Systems | Performance Testing | PSTN | Security | VoIP

WHITE PAPER - The costs associated with data inaccuracy have emerged as a fundamental issue. This white paper outlines a new approach to help operators optimize the total costs for subscriber data validation during IP Transformation.
Posted: August 20, 2008 | Published: January 1, 2007


Topics:  Audit Trails | Customer Satisfaction | Data Migration | IP | Network Management | NGN | Processor Architectures | PSTN | Systems Integration | TCO

PODCAST - This podcast examines how the IP Multimedia Subsystem (IMS) is poised to become the new framework that internet service providers will employ to deliver customizable services to consumers, allowing a greater variety of products, services,.
Posted: April 28, 2008 | Premiered: April 28, 2008


Topics:  Business Intelligence | ERP | IP | Mobile Device Management | Mobile Workers | Wireless Development Tools | Wireless Internet | Wireless Services

PRODUCT LITERATURE - SurfUP is a media processing solution offering simultaneous support for Voice, Fax, Video, and Modem conversions.
Posted: September 12, 2004 | Published: September 1, 2004


Topics:  Digital Signal Processors | IP | Software Development Tools | Telecommunications Infrastructure | Telecommunications Software

PRODUCT LITERATURE - SurfUP™ offers an unprecedented range of Voice, Fax, Modem and Video conversion engines. These are offered in various hardware and software integration levels, ranging from software algorithms to DSP-farm resource boards.
Posted: September 12, 2004 | Published: September 1, 2004


Topics:  Digital Signal Processors | IP | Software Development Tools | Telecommunications Infrastructure | Telecommunications Software

PRODUCT LITERATURE - SurfUP™ software components are integrated into the communication products of some of the world's leading manufacturers who use them to incorporate additional features into their solution.
Posted: September 12, 2004 | Published: September 1, 2004


Topics:  Digital Signal Processors | IP | Software Development Tools | Telecommunications Infrastructure | Telecommunications Software