WHITE PAPER - Read this white paper for a solution that utilizes the Performance Assurance Layer (PAL), allowing IT organizations to meet the demands of managing a modern IP network while enabling them to reach their business goals.
Posted: December 1, 2008 | Published: November 27, 2008


Topics:  IP | IP Networks | ITIL | SNMP | Systems Management | VoIP

WHITE PAPER - This white paper describes critical steps IT executives must take to prepare for change and manage an ITSM implementation to maximize its value and ensure that it achieves the full transformational effect it is capable of delivering.
Posted: December 1, 2008 | Published: November 26, 2008


Topics:  Business Processes | IT Infrastructure | IT Service Management | ITIL | ROI

WHITE PAPER - Read this paper to learn how IT organizations can successfully automate the management of an increasingly complex IT environment.
Posted: November 19, 2008 | Published: November 19, 2008


Topics:  Business IT Alignment | IT Infrastructure | ITIL | NAS | QOS | SAN | Server Virtualization | VLAN | WLAN

WHITE PAPER - This paper will help IT Managers understand the inherent love/hate relationship with monitoring and managing a virtual environment and provide essential guidelines to help choose the "best fit vendor" for specific needs.
Posted: November 18, 2008 | Published: November 18, 2008


Topics:  IT Departments | IT Managers | IT Service Management | ITIL | SAN | Server Virtualization | Virtual Offices | Virtual Tape Libraries

WEBCAST - This webcast will provide insight on how to Gain Confidence and Control with Service Management and how IT can provide greater business value.
Posted: November 7, 2008 | Premiered: November 7, 2008


Topics:  Business Intelligence | Change Management | ERP | ITIL | Knowledge Management | SOA

WHITE PAPER - Remote support increases revenue opportunities by improving the customer experience and creating measurable value for the customer and provider alike.
Posted: November 6, 2008 | Published: November 6, 2008


Topics:  Customer Satisfaction | Customer Self-Service | eBusiness Services | ITIL | Remote Computing | Remote Network Management | Remote Support Services | Remote Users

SOFTWARE DEMO - Looking to improve service quality? HP has the most comprehensive ITSM solution in the industry. By aligning services, software, education, and hardware around service management, HP is able to deliver a complete and comprehensive I...
Posted: November 6, 2008 | Published: November 6, 2008


Topics:  Business IT Alignment | Hardware | IT Service Management | ITIL | QOS | Service Level Management | Software

WHITE PAPER - Learn how virtualization and automation in the data center will lead to better customerexperience, reduced environmental impact and increased capacity for future services.
Posted: October 31, 2008 | Published: October 30, 2008


Topics:  Change Management | Configuration Management | Data Center Management | Data Centers | ITIL | ROI | Security | Server Virtualization

WHITE PAPER - Learn about a real-life example of how an automation architecture design that consolidates redundant, underperforming assets enabled one organization to meet the demands of an aggressive growth strategy while delivering high levels of service quality.
Posted: October 29, 2008 | Published: October 29, 2008


Topics:  Business Process Automation | Business Process Automation Software | Configuration Management | Customer Satisfaction | Data Center Management | Data Centers | IT Asset Management | ITIL | QOS

WHITE PAPER - ITIL is emerging as the standard way of managing IT service delivery; the latest Version 3 has extended this, aligning service design, development, and delivery more closely with business goals.
Posted: October 20, 2008 | Published: October 17, 2008


Topics:  Business IT Alignment | IT Service Management | ITIL | Network Best Practices | Network Configuration Management | Network Configuration Management Software | Network Infrastructure | Network Management | Network Performance Management Software | Regulatory Compliance

WHITE PAPER - This paper explains ITIL by describing its benefits, where it comes from, why you need to know about it, which types of IT organization can benefit from using it, and how to get started.
Posted: October 14, 2008 | Published: October 11, 2008


Topics:  Business Process Management | Change Management | Configuration Management | IT Service Management | ITIL | ROI

WHITE PAPER - This Shortcut Guide to Virtualization and IT Service Automation provides an insightful overview of virtualization and IT Service Management. It helps demystify virtualization and helps you determine if virtualization is right for your environment.
Posted: October 10, 2008 | Published: October 10, 2008


Topics:  Data Center Management | Enterprise | Hardware | IT Service Management | ITIL | Network Infrastructure | Server Consolidation | Server Virtualization | Server Virtualization Software | Systems Development Life-cycles | Systems Management Software

WHITE PAPER - Read "A Comprehensive Approach to Practicing ITIL Change Management," a compelling white paper from Enterprise Management Associates, to learn best practices for integrating your batch process automation and change management solutions.
Posted: October 3, 2008 | Published: February 1, 2007


Topics:  Business Process Automation | Business Process Automation Software | CMDB | ITIL | Job Scheduling Software

WEBCAST - CMDB is not a silver bullet for managing application complexity-so, how do you prevent garbage-in garbage-out? This webcast uses real-life examples to show you how to create a solid, unified foundation that supports dependency mapping.
Posted: September 24, 2008 | Premiered: September 24, 2008


Topics:  CMDB | IT Service Management | ITIL | SLA | SLA Management Services | Systems Management

WHITE PAPER - This white paper addresses five of the most important change management challenges that CIOs have to meet and how organizations can turn these challenges into a business advantage.
Posted: September 19, 2008 | Published: September 19, 2008


Topics:  Application Life-Cycle Management | Change Management | ITIL | Productivity | Security | Six Sigma | Software Configuration Management | Software Maintenance