VIDEO - Achieving "customer intimacy" is the fundamental basis of solid business strategy. In this videocast, Don Van Doren of UniComm Consulting explains what UC is and is not and how it can enhance the nature of customer interactions.
Posted: September 22, 2008 | Premiered: September 19, 2008


Topics:  Business Communications | Call Center Management | Contact Center Services | Customer Support Software | Instant Messaging Software | Unified Messaging Systems

WHITE PAPER - Electronic transactions whether email, instant messaging or other communication methods, are legally binding and can be used and admitted in litigation. Check out E-Guide to learn best practices for ensuring that your organization is e-...
Posted: November 12, 2007 | Published: November 12, 2007


Topics:  Communications Networks | Compliance Best Practices | Email Archiving | Instant Messaging | Instant Messaging Software | Risk Assessment | Risk Management | Sarbanes-Oxley Compliance

WHITE PAPER - This paper discusses the opportunities created by the use of IM, as well as some risks that must be managed in order for it to become a widely accepted business communications tool.
Posted: October 28, 2005 | Published: October 24, 2005


Topics:  Best Practices | Dashboards | Data Encryption | Instant Messaging | Instant Messaging Security | Instant Messaging Software | Internet Filtering | Secure Content Management Appliances | Security Policies