TRIAL SOFTWARE - Download this free software trial and see how N-central will drive operational efficiencies in your IT services business by automating manual tasks. Working remotely with N-central, you'll be able to service more customers, more effectively.
Posted: September 25, 2008 | Published: September 25, 2008


Topics:  Customer Service | Customer Service Best Practices | Management Service Providers | Remote Network Management | Service Level Management | SMBs

PODCAST - In this podcast the speakers talks about solutions for enterprise marketing.
Posted: September 16, 2008 | Premiered: September 16, 2008


Topics:  Enterprise | ERP | Management Service Providers | Marketing | Networking

WHITE PAPER - Virtual Support Networks allow managed service providers and IT organizations to support unattended, on-premise hardware and software as though they were there in person. Read this paper to learn the best practices for deploying Virtual Support Networks.
Posted: September 4, 2008 | Published: September 4, 2008


Topics:  Customer Satisfaction | Hardware | Internet Access | LAN | Management Service Providers | Security | Software | VPN

WHITE PAPER - This paper explores the implications of the emerging economic slowdown for IT and telecom managers and lays out strategies for proactively managing through the downturn.
Posted: July 1, 2008 | Published: May 1, 2008


Topics:  Budgeting | IP Telephony | IT Industry | IT Service Management | Management Service Providers | Operational Support Systems | ROI | Staffing | Telecommunications Industry

CASE STUDY - Pitney Bowes Group 1 Software customer communication management (CCM) solutions allow Shenzhen Telecom to provide customized billing, while greatly enhancing operational efficiency and customer satisfaction.
Posted: July 1, 2008 | Published: July 1, 2008


Topics:  Billing Services | Communications Systems | Customer Service | Management Service Providers | Operational Support Systems | Telecommunications Services

WHITE PAPER - This white paper demonstrates how to improve incident response management in line with the emerging FEMA guidance and post-Katrina regulations.
Posted: July 1, 2008 | Published: July 1, 2008


Topics:  Communications Hardware | Communications Networks | Communications Systems | Management Service Providers | Management Training | Productivity | Risk Management | Security Best Practices | Security Policies | Security Threats

EDITORIAL RESOURCE GUIDE - Managing storage capacity is a major problem for many organizations these days. Read this eGuide for a number of expert articles and tips that focus on how channel professionals can help their clients effectively address their storage capacity problems.
Posted: June 27, 2008 | Published: June 27, 2008


Topics:  Capacity Planning | Continuous Data Protection | Data Replication | Management Service Providers | Storage Best Practices | Storage Capacity | Storage Management Software | Storage Provisioning | VARs

SOFTWARE LISTING - The experience we've gained working alongside many of Europe's leading names in the construction and engineering industries tells us that each industry sector is subject to its own unique requirements.
Posted: February 11, 2008 | Published: February 7, 2007


Topics:  Commercial Shipbuilding | ERP | Installation | Management Service Providers | Procurement