PODCAST - In this podcast, telecom expert Tom Nolle discusses what carriers need to embrace in order to save themselves from being marginalized due to drastically reduced "revenue per bit" pricing.
Posted: October 22, 2008 | Premiered: October 22, 2008


Topics:  Application Infrastructure | Architectures | Business Models | IP Networks | Personalization | Telecommunications Networks | Telecommunications Service Providers

WEBCAST - Web 2.0 technologies such as AJAX and Flash promise a strategic advantage and a radically different customer experience - Customer Experience 2.0. With rich interfaces, live data, and instant feedback, applications based on these techno...
Posted: September 26, 2008 | Premiered: December 4, 2007


Topics:  Best Practices | Customer Experience | IT Professionals | Personalization | Productivity | User Experience

WHITE PAPER - Demand for new, blended services by consumers and enterprise customers is driving service providers to deploy next generation, IP-based networks. This paper examines the steps you'll need to follow to ensure success in completing network transformatio
Posted: August 22, 2008 | Published: August 22, 2008


Topics:  Customer Service | Email | IP Networks | MPLS | Network Management | Personalization | Program Management | Telecommunications Industry | WAN

WHITE PAPER - This whitepaper explains how Individualized Really Simple Syndication (IRSS) is subscriber-centric, allowing end users to easily express their preferences for distinct content categories and/or receive feeds that are tailored to them.
Posted: August 12, 2008 | Published: January 1, 2005


Topics:  Email Marketing | Password Management | Password Management Software | Personalization | RSS | Security Architectures | SMTP | Windows Vista

WHITE PAPER - Transactional emails are those which companies send to customers to confirm a purchase, notify shipping dates, deliver warranty information and it also provide marketers a rich opportunity to develop strong customer relationships.
Posted: August 8, 2008 | Published: January 1, 2006


Topics:  Best Practices | Business Intelligence | Customer Service | Email Marketing | HTML | Personalization

WHITE PAPER - This white paper reviews the key steps necessary to implement a transactional email marketing campaign. It also recommends methods to ease the pain of implementation while improving the results.
Posted: August 8, 2008 | Published: January 1, 2007


Topics:  CRM | Customer Service | Email Marketing | Messaging Software | Online Shopping | Outsourcing | Personalization | Retail Trade Industry | Sales | Shopping Cart Software

WHITE PAPER - In today's highly competitive environment, providing timely and relevant policyholder communications is critical. Exstream Software's Dialogue enterprise personalization solution allows insurers to create, manage, and deliver the fu...
Posted: April 24, 2008 | Published: April 1, 2004


Topics:  CRM | Financial Services | Hardware | Insurance Industry | Personalization | Software

WHITE PAPER - The purpose of this paper is to discuss the importance of an enterprise personalization platform that streamlines front-end and back-end document creation processes for straight-through processing, while allowing you to leverage custome...
Posted: April 24, 2008 | Published: August 1, 2006


Topics:  Customer Satisfaction | Customer Service | Insurance Industry | Personalization | Regulatory Compliance

CASE STUDY - Vestcom International is a New Jersey-based firm that offers end-to-end personalized communication solutions. Vestcom used Exstream Software's Dialogue solution to design a sophisticated relationship management program that is fostering...
Posted: April 24, 2008 | Published: January 1, 2004


Topics:  Data Integration | Personalization | Software

PRODUCT OVERVIEW - ExactTarget software integrates seamlessly with your other best-of-breed applications, including: Customer Relationship Management (CRM) packages, Ecommerce systems, Enterprise Marketing Management applications, and other data sources.
Posted: August 29, 2004 | Published: August 1, 2004


Topics:  Application Integration | Campaign Management | Content Management | Email Management | Email Management Software | Email Marketing | Personalization