WHITE PAPER - Customer feedback solutions use short, context-sensitive, dynamic surveys to capture information from customers across all channels of contact and these solutions allow the contact center to create and modify customer surveys themselves.
Posted: June 30, 2008 | Published: June 1, 2008


Topics:  Contact Centers | Customer Service | Customer Service Best Practices | Surveys

JOURNAL ARTICLE - The midrange array category for the Diogenes Labs?????????????????????????????????????????????????????????????Storage magazine Quality Awards appears to be fertile turf for underdogs.
Posted: April 23, 2008 | Published: April 1, 2008


Topics:  Storage Systems | Surveys

JOURNAL ARTICLE - Information Security and SearchSecurity.com presented more than 1,600 readers with some 360 security products, divided into 18 categories, three categories which failed to draw sufficient reader response are covered in market articles.
Posted: April 13, 2008 | Published: April 1, 2008


Topics:  Access Control Software | Emerging Technologies | Endpoint Security | Firewall Appliances | Identity Management Software | Information Security | Integrated Threat Management | Intrusion Detection Systems | Intrusion Prevention Systems | Security Tokens | Surveys

JOURNAL ARTICLE - Despite their mechanical components, the reliability of tape libraries ranks high among Quality Awards survey respondents.
Posted: March 26, 2008 | Published: March 1, 2008


Topics:  Enterprise | SMBs | Surveys | Tape Libraries

WHITE PAPER - This survey highlights the importance of the contact center experience and the direct impact it can have on revenue and consumer loyalty, it also reveals some interesting trends in consumer expectations.
Posted: March 25, 2008 | Published: January 1, 2007


Topics:  Consumers | Contact Management | Contact Management Software | Customer Loyalty | Customer Self-Service | Email | Email Software | Internet Chat | SMS | Surveys

WHITE PAPER - Download the new business paper, The intelligent Customer Front Door: Rolling Out the Red Carpet for Increased Customer Satisfaction and discover how your contact center can actually anticipate customers' needs and allow them to control the interaction.
Posted: March 24, 2008 | Published: March 1, 2008


Topics:  Contact Centers | Contact Management | CRM Services | Customer Profiles | Customer Service | Surveys | User Experience

WHITE PAPER - This report is fourth in a series of quarterly surveys to TechTarget's IT Research Panel. Respondents' preferences for media consumption and technology marketing solutions are compared to initial benchmarks and trends established in our pre...
Posted: March 6, 2008 | Published: March 1, 2008


Topics:  Blogs | Business IT Alignment | Information Technology Professionals | IT Spending | Market Trends | Newsletters | Podcasts | Search Engines | Surveys | Vendor Selection | Webcasts | White Papers | Wikis

JOURNAL ARTICLE - Information security professionals face challenges galore in 2008.
Posted: February 14, 2008 | Published: February 1, 2008


Topics:  Access Control | Data Security | Identity Management | Regulatory Compliance | Security Event Management | Security Industry | Security Infrastructure | Surveys | Vulnerability Management | Wireless Security

JOURNAL ARTICLE - According to the Information Security/ SearchSecurity.com Priorities 2008 survey, you'll be spending more time on...well, you name it.
Posted: February 14, 2008 | Published: February 1, 2008


Topics:  Information Security | Surveys

JOURNAL ARTICLE - Our exclusive 2007 storage salary survey tells you where the highest paying jobs are and what type of storage pros companies are looking to hire.
Posted: November 14, 2007 | Published: November 1, 2007


Topics:  Information Technology Professionals | Salaries and Wages | Storage Industry | Surveys

WHITE PAPER - This report is third in a series of quarterly surveys to TechTarget's IT Research Panel. Respondents' preferences for media consumption and technology marketing solutions are compared to initial benchmarks and trends established in our previous...
Posted: October 19, 2007 | Published: October 1, 2007


Topics:  Blogs | Business IT Alignment | Information Technology Professionals | IT Spending | Market Trends | Newsletters | Podcasts | Search Engines | Surveys | Webcasts | White Papers | Wikis

JOURNAL ARTICLE - The fall 2007 edition of Storage magazine's exclusive Purchasing Intentions survey reveals some subtle changes in storage managers' buying plans as new technologies gain greater consideration.
Posted: October 18, 2007 | Published: October 1, 2007


Topics:  Disk Storage Systems | iSCSI SAN | Storage Capacity | Storage Security | Storage Spending | Storage Virtualization | Surveys | Tape Libraries

WHITE PAPER - This session covers real-world performance results on recent new media offerings. Based on the actual results of customer campaigns, it explores optimal ways to get the latest and the greatest online media to work for you in proving ROI.
Posted: October 8, 2007 | Published: October 8, 2007


Topics:  Best Practices | Blogs | Lead Generation | Online Advertising | Online Marketing | Podcasts | ROI | Surveys | Webcasts

JOURNAL ARTICLE - After being bumped from the top backup and recovery software spot last year by BakBone Software, CommVault's Galaxy returns to the winner's circle.
Posted: September 18, 2007 | Published: September 1, 2007


Topics:  Backup Software | Enterprise | SMBs | Surveys

JOURNAL ARTICLE - The third year of the Diogenes Labs-Storage magazine Quality Awards for enterprise arrays saw some shifts among the vendors, but a familiar theme prevailed as Hitachi Data Systems won again.
Posted: July 20, 2007 | Published: July 1, 2007


Topics:  Enterprise | Storage Systems | Surveys