WHITE PAPER - This paper addresses the benefits of working with a managed service provider with the right experience to handle the management and transformation of enterprise voice and data networks and bring powerful strategic advantages to today's businesses.
Posted: November 17, 2008 | Published: November 17, 2008


Topics:  Enterprise Architectures | Unified Messaging | VoIP | WAN

CASE STUDY - Alcatel-Lucent introduced a business transformation program, enabling the delivery of a turnkey integrated triple play solution, for which it provided the design, testing, integration, deployment and maintenance.
Posted: November 13, 2008 | Published: November 13, 2008


Topics:  Internet | IPTV | Network Infrastructure | Telecommunications Service Providers | Video-on-Demand | VoIP

WHITE PAPER - Written for technology decision makers in midsize companies, renowned IDC analyst Ray Boggs leverages recent research studies to provide fresh insight on the changing midmarket telephony environment.
Posted: November 13, 2008 | Published: November 13, 2008


Topics:  Business Processes | Internet | IP Telephony | Sales | TCO | VoIP

WHITE PAPER - Gartner's magic quadrant for Web conferencing provides details about functionality of the product and the market. Learn the current vendors in play, their strengths and cautions, and where they stand among competition.
Posted: November 11, 2008 | Published: May 1, 2007


Topics:  Application Deployment | Collaboration | Competition | Market Trends | Software as a Service | Telecommunications Industry | VoIP | Web Conferences | Web Conferencing Services | Web Conferencing Software

WHITE PAPER - This white paper outlines the opportunities and challenges companies face as they implement Microsoft UC as part of their overall computing-and-communications environments.
Posted: November 7, 2008 | Published: November 7, 2008


Topics:  Collaboration | ROI | Switching | Unified Messaging | Unified Messaging Systems | VoIP | WAN

WHITE PAPER - This expert guide will explore the issues that can impact your network when VoIP comes into play, and our expert will discuss strategies for keeping your voice and data traffic running smoothly on one network.
Posted: November 7, 2008 | Published: November 7, 2008


Topics:  Application Performance Management | IEEE | IT Infrastructure | TCP | Telecommunications Systems | Unified Messaging | User Experience | Voice Communications Hardware | Voice Communications Software | Voice Quality | VoIP

WHITE PAPER - PacketSaver is a powerful technology for any organization seeking to leverage IP networking to support voice, fax, and data. By reducing bandwidth requirements and router processing loads, PacketSaver cuts costs while improving reliability.
Posted: November 7, 2008 | Published: June 1, 2008


Topics:  Applications Management | Bandwidth Management | Fax Services | Gateways (Hardware) | Network Convergence | Routers | Telephony Services | Voice Quality | VoIP

WHITE PAPER - This white paper outlines the remote office challenges that are surfacing as more companies implement VoIP. It also explains how corporate IT departments and service providers can avoid the pitfalls experienced during the initial adjustment
Posted: November 7, 2008 | Published: March 7, 2008


Topics:  Network Address Translation | PSTN | Remote Network Management | Remote Offices | Voice Networking Hardware | VoIP | WAN

WHITE PAPER - TANDBERG offers a range of telepresence solutions, from an immersive meeting room to a smaller system for ad hoc meetings and a personal system for the desk, combined with additional technology and services, the meeting is further enhanced.
Posted: November 6, 2008 | Published: November 6, 2008


Topics:  Business Intelligence | ERP | Remote Computing | Remote Offices | Teleconferencing Services | Teleconferencing Software | VoIP

WHITE PAPER - Read this E-Guide and explore how constructing your service organization around SIP and utilizing SIP-based contact center can make managing premium service channels more effective and interactively guide lower-value clients.
Posted: November 6, 2008 | Published: November 6, 2008


Topics:  Call Center Management | Call Centers | CRM | Customer Service | Instant Messaging | Marketing | SIP | VoIP

WHITE PAPER - The approach describes above ensures that TEM solutions start strong, are developed in alignment with specific customer needs, and are implemented in accordance with business priorities.
Posted: November 6, 2008 | Published: August 28, 2008


Topics:  Business Process Management | Downtime | Telecom Provisioning | Telecom Spending | Telecommunications Systems | Vendors | VoIP

WHITE PAPER - Speech applications have long promised a strong return on investment by automating routine call center tasks and reducing live operator costs. This white paper gives more details.
Posted: November 4, 2008 | Published: November 4, 2008


Topics:  Business Processes | Call Centers | CRM | Customer Service | Marketing | Vendors | VoIP

TRANSCRIPT - In this transcript from a SearchTelecom.com videocast, telecom expert Tom Nolle discusses what carriers need to embrace in order to save themselves from being marginalized due to drastically reduced "revenue per bit" pricing.
Posted: November 4, 2008 | Published: November 4, 2008


Topics:  ERP | IP Networks | Service Level Management | Telecommunications Carrier Systems | Telecommunications Service Providers | VoIP

CASE STUDY - When Siemens Enterprise Communications expanded its network management services, it overcame the challenge of meeting growing customer demands while keeping costs low, by using a Network & Voice Management solution from CA.
Posted: October 31, 2008 | Published: October 30, 2008


Topics:  Collaboration | Converged Networks | Network Management | Unified Messaging | Voice Networking | VoIP

BOOK - This guide highlights the overall service management challenges facing enterprise business and identify common industry best practices for effectively managing an integrated, unified communications environment using VoIP.
Posted: October 31, 2008 | Published: October 30, 2008


Topics:  IP Telephony | LAN | Network Management | Operating Systems | VoIP | Wi-Fi